책상, 침대 시트, 알람 시계

오요 호텔 산 안토니오, AT&T 센터 근처 여행 후기

2 out of 5
오요 호텔 산 안토니오, AT&T 센터 근처
312 S.W.W. White Road, San Antonio, TX

이용 후기

4.8
평점 10 - 훌륭해요. 192개 이용 후기 중 32개" "
평점 8 - 좋아요. 192개 이용 후기 중 20개" "
평점 6 - 괜찮아요. 192개 이용 후기 중 24개" "
평점 4 - 별로예요. 192개 이용 후기 중 27개" "
평점 2 - 너무 별로예요. 192개 이용 후기 중 89개" "

4.8/10

청결 상태

5.4/10

직원 및 서비스

4.2/10

편의 시설/서비스

5.0/10

숙박 시설 상태 및 시설

5.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Megan

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not family friendly
Dirty room, mold in areas, broken furniture,broken kitchenette,holes in blankets and sheets smelled like smoke. No pool like it says on the amenities list.
2023년 7월에 2박 숙박함
답변 제공: Eva 님, 2023년 7월 25일
Apologies for the problems you had faced, Megan! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Eva

4/10 - 별로예요

Roeun

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
OYO Hotel San Antonio near AT&T Center
I had to wait over 10 minutes outside at the window and rang the bell 3 times until someone came to get me checked in. I also had to wait another 15 minutes while the room got mopped even though it was around 6:30 pm, well past the 4 pm check in. Also had 3 different things in the room that was broken. Pictures attached. Will not be booking that hotel again.
2023년 7월에 1박 숙박함
답변 제공: Eva 님, 2023년 7월 20일
Hi, Roeun! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Eva

2/10 - 너무 별로예요

Vianey

2023년 5월에 1박 숙박함
답변 제공: Eva 님, 2023년 9월 11일
Hi, Vianey! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva

2/10 - 너무 별로예요

Lacie

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was filthy. Lamp shades have mold/mildew, bedding was not clean (rice / hair / roach carcasses) furniture was so filthy I couldn’t sit down while we were staying. Floor turned my feet black. Attendant on duty was as helpful as she could be, it’s passed her personal authority. Just very dirty. No smoke alarms ect. DIRTY
2023년 7월에 4박 숙박함
답변 제공: Maria 님, 2023년 7월 10일
Hi, Lacie! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Maria

2/10 - 너무 별로예요

rosie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Gross
2023년 6월에 1박 숙박함
답변 제공: Ava 님, 2023년 7월 5일
Hi, Rosie! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

2/10 - 너무 별로예요

juan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We were told there was no room the attendant had her bf intimidate us to leave property was very rude we have no room and I want a refund
2023년 7월에 1박 숙박함
답변 제공: Ava 님, 2023년 7월 5일
Hi, Juan! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Ava

2/10 - 너무 별로예요

Cristina

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They did not have my reservations or let me cancel something they didn’t have.
2023년 5월에 3박 숙박함
답변 제공: Lisa 님, 2023년 6월 3일
Hi, Cristina! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Lisa

2/10 - 너무 별로예요

DUYEN 님, Tucson

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very dirty, blanket ripped, draw are broken and stove too. Would never come back.
2023년 5월에 1박 숙박함
답변 제공: Lisa 님, 2023년 6월 3일
We are extremely sorry to hear about this, Duyen! We are working hard to deliver great service experience each time when someone visits our hotel. Looking forward to enhancing your experience with us. Regards, Lisa

8/10 - 좋아요

Isabel

좋아요: 청결 상태, 숙박 시설 상태 및 시설
It was a good stay but I never got my safety deposit back
2023년 5월에 3박 숙박함
답변 제공: Ava 님, 2023년 5월 31일
Hey Isabel! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Lisa

2/10 - 너무 별로예요

Teresa

2023년 5월에 1박 숙박함
답변 제공: Joey 님, 2023년 6월 21일
Sorry for the trouble caused, Teresa! Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Joey

6/10 - 괜찮아요

Carlos Alberto

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The room looked old, not complete clean and a little uncomfortable
2023년 5월에 1박 숙박함
답변 제공: Ammy 님, 2023년 5월 24일
Hi, Carlos! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim.

10/10 - 훌륭해요

Jj

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ok it's not the best could be better
2023년 5월에 1박 숙박함
답변 제공: Tim 님, 2023년 5월 18일
Hi Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Tim

4/10 - 별로예요

Elizabeth

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I arrived a bit late to the facility, as all trips, just wanting to rest. I came in to what appeared to be a clean room, however when my child went to lay I noticed a stain on the sheets, I looked at the other bed and same thing. I went to use the bathroom and by the fridge there was a sticky substance on the floors. Right by the beds it looked like someone had spit some brown stuff on the ground. At 11pm in the rain, I had to go ask for clean sheets. I let them know of these stains on the sheets and the unclean floor, to which I was told Maintenance would be there in the morning. All day Saturday I was gone, I came back hoping the dirrty sheets would be gone and floor cleaned at least. The only thing Maintenance did was change the trash bin in the bathroom. Dirty sheets still on the ground, stains still on the floor, and now to add to it, no clean towels. Once again, I had to go ask for Towels which they again advised Maintenance should have left some. With the attitude I was given when asked I did not want to argue and advised that there sinply was none there. I felt unsafe, unclean, and would never stay here again.
2023년 5월에 2박 숙박함
답변 제공: Maria 님, 2023년 5월 18일
Hi, Elizabet! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Maria

6/10 - 괜찮아요

Angel

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Buen hotel mal servicio
El hotel esta bien y es económico pero el servicio es muy malo
2023년 5월에 1박 숙박함
답변 제공: Joey 님, 2023년 5월 18일
Thank you for your feedback, Angel! We have shared the same with our concerned team and necessary steps towards improvement will be taken from our end. Regards, Joey

2/10 - 너무 별로예요

Marco

2023년 5월에 1박 숙박함
답변 제공: Ammy 님, 2023년 5월 10일
Hi, Marco! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 - 너무 별로예요

Shahid

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The pillows were stained, the room had a stench. The sofa was heavily stained, the pull out mattress was heavily stained and dirty. There were bugs in room, and beds for sure had some bed bugs. The owners really need to invest money in renovating and upgrading the furniture in the rooms.

2/10 - 너무 별로예요

EVERARDO

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We tried to check in early couldn’t do It was told to come after 3 PM not at 3 After once we got the room, the sheets had cigarette burns the floor was dirty the pull out couch smelled disgusting dirty. There was tissue on the floor inside the couch the mattress was stained try to flip it and it was worse under it. We ask for a refund we got it then the property manager put us as a no-show when we had clearly checked in. I was polite about everything she checked the room to make sure we didn’t leave anything. Then she started getting mad at me. I was like ma’am do not disrespect me. I’ve been nothing but nice to you overall bad experience bad customer service I was also told by a worker that one of the rules and the bathtubs completely dirty it was black and she was going to rent it out. It’s bad.
2023년 3월에 3박 숙박함

2/10 - 너무 별로예요

Richard

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함

4/10 - 별로예요

thi

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very bad
2023년 3월에 1박 숙박함
답변 제공: Ammy 님, 2023년 3월 23일
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

10/10 - 훌륭해요

joe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I had a great stay
2023년 3월에 2박 숙박함
답변 제공: Ammy 님, 2023년 3월 23일
Thank you for your appreciation, Joe! We hope to give you a consistent service every time. Regards, Noah.

2/10 - 너무 별로예요

Bader

2023년 3월에 1박 숙박함
답변 제공: Tim 님, 2023년 4월 12일
Hi, Bader! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

2/10 - 너무 별로예요

Leah

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Do Not Stay Here
After driving 14hrs my family made it to the hotel an hour early. The front desk refused to let us check before 3pm. She didn't even let me finish my sentence. After receiving an email from the hotel asking how my check in was we attempted to check in again. At this time she told me that the hotel did not honor my reservation because they were overbooked. She said they only honored the reservations that prepaid. I tried to show her the email from THEIR hotel only an hour before confirming my reservation, charging me a fee and asking how my check in was. She interrupted me and said that I do not have a room at their hotel. She was INCREDIBLY rude! I called hotels.com and they were able to book me a stay in another hotel close by and paid the difference.
2023년 3월에 1박 숙박함
답변 제공: Ammy 님, 2023년 3월 23일
Apologies for the problems you had faced, Leah! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

4/10 - 별로예요

Pedro

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
No toilet paper, no trash can,
2023년 2월에 1박 숙박함
답변 제공: Ava 님, 2023년 3월 2일
Hi, Pedro! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

10/10 - 훌륭해요

Kay 님, Pottstown

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice staff. Quiet area. Very clean. Would stay again next time in Texas.
2023년 1월에 2박 숙박함
답변 제공: Ammy 님, 2023년 2월 14일
Hi, Kay! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim.

4/10 - 별로예요

Veronica

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 1월에 1박 숙박함
답변 제공: Eva 님, 2023년 2월 7일
Sincere Apologies, Veronica! We are disappointed to see that our guest is dissatisfied with our services. However, we would love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Eva

2/10 - 너무 별로예요

Hildebrando

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible cuando llegue me dijeron que no tenía reservación y no me atendieron todo estuvo muyyyy malo
2023년 1월에 1박 숙박함
답변 제공: Eva 님, 2023년 2월 7일
Hi, Hildebrando! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Eva

10/10 - 훌륭해요

joe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 2박 숙박함
답변 제공: Charles 님, 2023년 1월 9일
Thank you for the pleasing feedback,Joe! We will put in our continuous efforts to provide consistent service every time. Regards, Charles

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Roach Motel
Perfect definition of roach motel. There was a dead cockroach in the bathroom and multiple others running around the room. There was at least three different lengths of hair on the sheets, pillow cases, and floor. The bedspread had holes. There were stains on every piece of furniture. Overall nasty. I felt dirtier just by walking in. Plus, the lock on the door was broken/missing.
Roach
Roach
Not my hair
Random stains
2022년 12월에 3박 숙박함

2/10 - 너무 별로예요

Jorge

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
De lo peor !!! Primero dijieron Que no tenían cuarto y luego dijieron que no me lo daban el cuarto porque estaba el baño muy sucio, y después me dieron un cuarto que al entrar olía feo y al destapar la cama toda sucia !!!!!
2022년 12월에 1박 숙박함
답변 제공: Maria 님, 2023년 1월 9일
Sincere apologies, Jorge! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Maria

4/10 - 별로예요

Kristal

좋아요: 직원 및 서비스
별로예요: 청결 상태
답변 제공: Ava 님, 2022년 12월 22일
Hi, Kristal! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

2/10 - 너무 별로예요

Joseph

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stayed in nicer Hostles
The pictures associated with this property are full blown fabrications (other than the one red wall), disgusting in every way. Burns on the walls, every fixture broken, stains ON EVERYTHING! Hair, blood & glitter throughout. Had to argue for clean towels. Not worth $25 a night much less the near 100. This is exactly what I have always pictured in movies where there are rooms by the hour. Be sure to bring Clorox.
2022년 12월에 2박 숙박함
답변 제공: Ava 님, 2022년 12월 22일
Hi, Joseph! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Ava

2/10 - 너무 별로예요

Olga 님, Texas

2022년 10월에 2박 숙박함

2/10 - 너무 별로예요

Amber

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
We didn't stay at this hotel because there was no one there to check us in. We sat in our car for an hour and a half, after traveling, and in 100° heat. It was miserable. Thankfully Expedia came through and got us into another hotel. A much nicer hotel.
2022년 8월에 2박 숙박함
답변 제공: Ava 님, 2022년 10월 19일
Hi, Amber! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Ava

8/10 - 좋아요

Abraham

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The hotel was very quiet but not very clean...
2022년 9월에 1박 숙박함
답변 제공: Ammy 님, 2022년 10월 3일
Hi, Abraham! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

2/10 - 너무 별로예요

CHRISTOPHER

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Never stay here
2022년 9월에 2박 숙박함
답변 제공: Greta 님, 2022년 9월 19일
Hi, thanks for rating us, looks like your stay with us hasn't been up to par. We believe in continuous improvement. Give us another chance and we'll make sure you experience the comfort and hospitality we know. Regards, Greta

8/10 - 좋아요

Sandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 7월에 1박 숙박함
답변 제공: Ammy 님, 2022년 7월 24일
Thanks for the positive rating, Sandra! Hope to welcome you again soon. Regards, Amelia.

2/10 - 너무 별로예요

Juan Jose Cano

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was the worst hotel I have stated in. It was 150 the night and had1 mini towel, a broken security lock in the door, missing drawers from the kitchenette…which was filthy. The worst was we thought there was mud in the floor in the bathroom which ended up being poop. It is and animal friendly place so we believe it was dog or cat poop. Another guest was outside shirtless walking around with a garbage can… not a family friendly place and WAY overpriced. I wouldn’t have expected this anywhere and even less for 150 a night!
2022년 7월에 1박 숙박함
답변 제공: Simon 님, 2022년 7월 11일
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

2/10 - 너무 별로예요

Paola

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very dirty and rude personal like the lady in the front we paid for 2 rooms with 2 beds an an sofa bed and they just give us one room like the one we paid they said dont have more rooms like the one we was paid in advance
2022년 7월에 1박 숙박함
답변 제공: Ammy 님, 2022년 7월 11일
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 - 너무 별로예요

Isaac

아이를 동반한 가족 여행, 출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
we made a reservation because in the photos it looked clean and according to their instructions or rules or whatever they say, clean room, clean sheets, air, and we trust their word, and surprise, dirty sheets, the bathroom door did not smell bad microwave dirty, at the entrance cockroaches and the dirty floor. what a disappointment and the worst thing we handed over the key because it was in poor condition and parking gave mistrust there is a man asleep outside with the car on. we made the reservation by phone and only arrived we entered the room and gross. We had to immediately and the worst thing was that they didn't return us even if it was something we paid for the room. We were on vacation and lost $120 😣😣 and they didn't apologize or give us anything
2022년 6월에 1박 숙박함
답변 제공: Simon 님, 2022년 7월 10일
Hi, Isaac! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Simon

2/10 - 너무 별로예요

Marva 님, Houston

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is very unkept and looks nothing like pictures online. Person who checked us in seemed to be living on property. No ironing board, light bulb was painted red, tables were rickety and seemed too old and unsafe to use and burn marks along side of tub.Dead bugs in corner and bed hurt my back and side. Exhaust fan in bathroom did not work and half roll of tissue in bathroom that ran out that night. Not good at all.
2022년 5월에 1박 숙박함
답변 제공: Simon 님, 2022년 6월 11일
Hi, Marva! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Simon

10/10 - 훌륭해요

Selena

2022년 5월에 1박 숙박함

4/10 - 별로예요

Chad

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Oh lord where do i even begin. Ok so the room had a weird smell. The handle on the dresser drawer was missing. No smoke detector (later found on top of the cabinet in the kitchenette. The lamp had no lightbulbs. The sink lever in the kitchenette wasnt attached. Tv remote didnt work, tv was stuck on the news all day. Tried to call the front desk, no answer. The main door handle was upside down. The couch and walls were dirty. Stains and gum stuck on chairs. Floors were dirty. Bed was hard as a rock and unsecured. Landscaping was a disaster. The beds had those terrible blankets that can only be found in 80s motel rooms and your grandparents linen closet. I would say you get what you pay for but theres no way its worth what i paid. Definitely wont stay here again. If i had the energy for it id demand a refund. The girl at the front dest was polite. It was the only redeming quality about the hotel. Idk if the owners and corporate offices just dont care or they want to torture their guests. But its definitely one of the two.
2022년 4월에 1박 숙박함
답변 제공: Jane 님, 2022년 4월 12일
Hi, Chad! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you with an amazing stay ahead. Regards, Jane!

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
One of the bed sheets had tears on it. Restroom door had a burnt mark from a cigarette. Someone had a party and couldn’t find parking near.
2022년 3월에 2박 숙박함
답변 제공: Jane 님, 2022년 3월 23일
Sorry for the hassle you faced, We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
really stained bedding, looked unwashed. no remote, mirror broken, not enough towels, Etc. but the lady at the front was polite when checking in.
2022년 3월에 1박 숙박함
답변 제공: Ammy 님, 2022년 3월 22일
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia

8/10 - 좋아요

Kevin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 3월에 1박 숙박함
답변 제공: Jane 님, 2022년 3월 21일
Hi, Kevin! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Jane!

2/10 - 너무 별로예요

Curlin

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 3월에 2박 숙박함

2/10 - 너무 별로예요

Norberto 님, Pharr

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It shouldnt even be hotel it is a motel worst than a cheap motel. Staff sucks theyre rude and careless about their customers I stayed 2 nights and it was a nightmare. Heater wasnt working at 28 degress outside and with 3 kids told the lady to fix it comes out she didnt fix it for the second night and told there nothing she could do. Stupid stuff they have there working. Plus it was not cheap at all I spend $530 for 2 rooms 2 nights but they were the worst ever since all the hotels that I have been in my life. I normally look at the reviews but this time I was in a hurry the bbb should close this place. I am disputing it with my card because she refused to give me my money back or give me another room. There was no toilet paper and the microwave had a plate with food n mold on it. They have no idea of what a hospitality business is, nor they have intentiona to invest on the property. This place sucks!!!!
2022년 3월에 2박 숙박함
답변 제공: Ammy 님, 2022년 3월 15일
Hi, Norberto! We never want any of our guests to face this kind of problem. Since we understand the kind of hassle faced by our guests, we are apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Amelia.

2/10 - 너무 별로예요

Ahleena

2022년 2월에 3박 숙박함

2/10 - 너무 별로예요

Ignacio

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Noo
2022년 1월에 1박 숙박함
답변 제공: Ammy 님, 2022년 1월 11일
Hi, We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia

4/10 - 별로예요

Angelica

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2021년 12월에 4박 숙박함
답변 제공: Jane 님, 2022년 1월 4일
Hi, Angelica! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jane!