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수퍼 8 바이 윈덤 유니버설 시티 여행 후기

2 out of 5
수퍼 8 바이 윈덤 유니버설 시티
200 Palisades Dr, Universal City, TX

이용 후기

6.4
평점 10 - 훌륭해요. 1003개 이용 후기 중 244개" "
평점 8 - 좋아요. 1003개 이용 후기 중 243개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 154개" "
평점 4 - 별로예요. 1003개 이용 후기 중 142개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 220개" "

6.2/10

청결 상태

6.8/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

10/10 - 훌륭해요

Martina irene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s was by far the best stay for me for the price excellent bed and room
2024년 4월에 1박 숙박함
답변 제공: CC - Guest Relations Manager 님, 2024년 4월 17일
Dear Martina irene,Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay, finding the bed and room to your satisfaction, especially considering the value offered. We strive to provide our guests with a comfortable and enjoyable experience, and it’s rewarding to know that we met your expectations. We look forward to welcoming you back again soon for another excellent stay.Sincerely,

8/10 - 좋아요

Samuel

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Good
2024년 4월에 1박 숙박함
답변 제공: CC - Guest Relations Manager 님, 2024년 4월 17일
Dear Samuel, Thank you for leaving us a review. I am pleased to know that you had a nice stay. We are happy to have served you and we look forward to the next time that we can serve you again.Sincerely,

10/10 - 훌륭해요

Nakboon 님, Houston

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good and safe area. Room is good as advertised.
2024년 4월에 1박 숙박함
답변 제공: CC - Guest Relations Manager 님, 2024년 4월 14일
Dear Nakboon,Thank you for sharing your positive experience. We are delighted to hear that the room met your expectations and that you felt secure in our location. We strive to maintain our standards of cleanliness and comfort to ensure a pleasant stay for all our guests. We appreciate your feedback and look forward to welcoming you back in the future.Sincerely,

4/10 - 별로예요

john

별로예요: 숙박 시설 상태 및 시설
Very dirty , bedspread was covered in makeup, ironing board stained and written on, blanket had cigarett holes in it. Yucky even at a good price
2024년 4월에 2박 숙박함
답변 제공: CC - Guest Relations Manager 님, 2024년 4월 11일
Dear john, We sincerely apologize for the condition of your room and the issues you encountered with the cleanliness and upkeep of the amenities. Maintaining a high standard of hygiene and room quality is paramount for us, and it is clear from your feedback that we fell short in this instance. We will address these concerns immediately with our housekeeping staff to ensure that all rooms meet our standards for cleanliness and guest comfort. Thank you for bringing these matters to our attention, and we are committed to making the necessary improvements to prevent such issues in the future.Sincerely,

10/10 - 훌륭해요

Storm

좋아요: 청결 상태
2024년 3월에 2박 숙박함
답변 제공: CC - Guest Relations Manager 님, 2024년 4월 11일
Dear Storm, Thank you for taking the time to leave a rating! We're thrilled to see that you had an excellent experience during your stay, hence the perfect rating. If you ever have any specific feedback or suggestions to share, please don't hesitate to reach out. We appreciate your support and hope to continue providing you with great service in the future.Sincerely,

4/10 - 별로예요

Fatima

연인과의 여행
별로예요: 청결 상태
The environment was pretty calm but the bed was so uncomfortable
2024년 4월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 4월 10일
Hello Fatima, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 - 괜찮아요

Jerl

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This Super 8 location is extremely run down and in desperate need of upkeep. The only really positive things I can say is my car did not get vandalized/broken into, the beds were comfortable, A/C was functional and the TV had many channel choices. The pillows are in sad shape, walls are paper thin, last update was obviously done on a shoestring budget (partial thin paint and amateur job), the bathroom tub delaminating so bad the pieces were clogging the drain. If not by Randolph AFB, I would not have booked this motel....I will never again.
2024년 4월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 4월 9일
Hello Jeri, We're very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

10/10 - 훌륭해요

Melissa 님, Laredo

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was big and clean plus the staff was very helpful, respectful, and kind.I loved that there is a forum really close by with plenty of restaurants to choose from and retail stores as well.
2024년 3월에 3박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 4월 8일
Hello Melissa, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 - 훌륭해요

Edward

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Well what I like about this motel the super 8 at Wyndham universal City as I walk through the door they always got my same room and I always pay cash at the property and they're not asking me for my $40 deposit for the last three or four visits so these guys are good
2024년 3월에 5박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 4월 6일
Hello Edward, Thank you for your heartwarming review about your stay in our hotel! The happiness and satisfaction of every guest comes first with us. We are happy to hear that you found our place perfect for gatherings and events. We hope to share more fantastic experiences with you again sooner!

10/10 - 훌륭해요

Dylan

2024년 3월에 1박 숙박함

8/10 - 좋아요

Stephanie

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

jason

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great spot
2024년 3월에 5박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 27일
Hello Jason, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 - 훌륭해요

Lisheng

2024년 3월에 3박 숙박함
답변 제공: CC - Guest Relations Manager 님, 2024년 4월 14일
Dear Lisheng,Thank you very much for your 5/5 rating! We're thrilled to see that you had a positive experience at our hotel. Your satisfaction is our top priority, and we look forward to providing you with excellent service during your future stays. If you have any feedback, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon!Sincerely,

8/10 - 좋아요

Alex

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy parking
2024년 3월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 24일
Hello Alex, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 - 훌륭해요

jason

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place was great
2024년 3월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 19일
Hello Jason, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

4/10 - 별로예요

EDGAR

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 19일
Hello Edgar, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 - 별로예요

Hoa

연인과의 여행
좋아요: 편의 시설/서비스
It quite convenient for my trip to stay at this motel. The only one thing I do not appreciate is dirty bath tubs. Maybe they are cleaned!!! but they look yucky to me. these bath tubs are so old! Omg it’s time for replacement. I have to wear flip flops to take a shower. Lol
2024년 3월에 3박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 16일
Hello Hoa, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 - 좋아요

Brittany

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 19일
Hello Brittany, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

6/10 - 괜찮아요

VALINDA

좋아요: 직원 및 서비스
Decent for an overnight stay. It’s nothing fancy but personally would not stay there again. Check in/out was quick.
2024년 3월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 16일
Hello Valinda, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 - 괜찮아요

Abel

출장 여행
좋아요: 청결 상태, 직원 및 서비스
No break fast
2024년 3월에 4박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 16일
Hello Abel, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 - 훌륭해요

jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 13일
Hello Jason, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 - 훌륭해요

Adrian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing
2024년 3월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 13일
Hello Adrian, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 - 훌륭해요

sandra

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great for the price
2024년 3월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 10일
Hello Sandra, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

6/10 - 괜찮아요

Victoria

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They main boss lady is very nosy i had my window open and was inside and she pressed her face up to my window looking inside. And same lady was also banging on my door and gave my daughther attitude asking if we were leaving yet but we had already extended our stay! There is also roaches and they dont do anything about it
2024년 3월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 10일
Hello Victoria, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 - 좋아요

scott

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Nice mattresses although they were more elevated than a normal bed. Our room had a sagging shower rod so the curtain didn't stay closed well causing a wet wall and floor. The hairdryer also had a blown fuse and did not work. There were no breakfast items in the lobby though rooms had a coffeemaker. Nice, clean, and safe budget-conscious hotel,
2024년 3월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 3일
Hello Scott, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 - 훌륭해요

Marsha

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The housekeeper was the best
2024년 2월에 3박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 3월 2일
Hello Marsha, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

2/10 - 너무 별로예요

jeremy

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Dirty, drily, dirty!
2024년 2월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 28일
Hello Jeremy, We're sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

10/10 - 훌륭해요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
🙌
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 26일
Hello Ronald, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 - 훌륭해요

Shawna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 21일
Hello Shawna, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 - 훌륭해요

Ronald

출장 여행
Good
2024년 2월에 4박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 21일
Hello Ronald, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

2/10 - 너무 별로예요

Shanell

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 21일
Hello Shanell, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 - 좋아요

Manuel

좋아요: 청결 상태, 직원 및 서비스
La propiedad tiene falta de mantenimiento, las camas muy altas, la llave de la tina en mal estado, por lo demás el hotel es aceptable
2024년 2월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 21일
Hello Manuel, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

8/10 - 좋아요

Victoria

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Unsafe at night
2024년 2월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 4일
Hello Victoria, We're thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

6/10 - 괜찮아요

Arturo

2024년 1월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 7일
Hello Arturo, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 - 훌륭해요

Denise

좋아요: 객실의 편안함
2024년 1월에 5박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 1월 13일
Hello Denise, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 1월 3일
Hello Valued Customer, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

6/10 - 괜찮아요

Tomas

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 2월 4일
Hello Tomas, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

6/10 - 괜찮아요

Michael

별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 12월 27일
Hello Michael, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

6/10 - 괜찮아요

Luis

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La cobija de la cama tenía un agujero por quemada de cigarro, la mayoría de las sábanas tenían mancha, el personal fue grosero al salir de la habitación.
2023년 12월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 12월 27일
Hello Luis, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

2/10 - 너무 별로예요

Jason

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2023년 12월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 12월 23일
Hello Jason, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
For the price, not horrible. All of the coffee and drink dispensers in the lobby were out of order. Gap all the way around door of the room. Pretty quiet and well lighted parking lot.
2023년 12월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 12월 17일
Hello Valued Customer, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 - 훌륭해요

V.LaNeal

2023년 12월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2024년 1월 6일
Hello V. LaNeal, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 - 훌륭해요

Suanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good night's sleep in no-frills place!
Super 8 was a good night's stay. It is an older property, but the price was great! It is a no-frills motel, which i was looking for (didn't need breakfast or anything like that since i was visiting fam!), but it was comfortable, shower & water pressure were good, the king room was very comfy, plenty of wall plugs for phone and laptop (which i didn't bring!). The only down side for me, being 5'3" lady was the bed was HIGH! =)~ With bad knees, that was my only issue, but not their fault at all!! And did have an issue of my key not working the 2nd day - so had to go to the office to get those redone. But nice office, got those taken care of. Thank you for a good night's sleep!
2023년 12월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 12월 17일
Hello Suanne, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

10/10 - 훌륭해요

Ximena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
bien
2023년 10월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 12월 10일
Hello Ximena, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 - 훌륭해요

Victor

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nationwide Masonry and Stucco Inc
Good Place to stay
2023년 11월에 3박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 12월 10일
Hello Victor, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

6/10 - 괜찮아요

Nick

출장 여행
좋아요: 직원 및 서비스
Need to get movie show lol
2023년 11월에 5박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 12월 10일
Hello NIck, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 - 훌륭해요

Juana

2023년 11월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 12월 10일
Hello Juana, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

2/10 - 너무 별로예요

Jordan

2023년 10월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 11월 19일
Hello Jordan, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 - 너무 별로예요

Andreas

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
ADA: STAY AWAY
This property does not care about persons with disabilities. I got turned away with my service animal. They wanted me to show an "ID CARD" for my service animal? Absolute ADA violation. This business should be ashamed. Good that banks can get your money back, cause hotels.com wouldn't help at all
2023년 11월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 11월 19일
Hello Andreas, It is unfortunate to hear you had a few problems while staying with us. We’re sorry that your stay has not exceeded your expectations because of the condition of our facility. Your comment has been shared with the management and housekeeping, and rest assured we are using your feedback as an opportunity to improve on our services. We hope for a chance to serve you again.

4/10 - 별로예요

Troy

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fridge didn't work. Staff at desk was very rude and unprofessional
2023년 11월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 11월 14일
Hello Troy, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.