When I called down for an extra face towel because there was only 1 in the room when clearly two of us were staying, I was told he was alone at the desk and told me to come down to get it. I refused, so he sent up a security guard. Should have just sent him in the 1st place. I don't work there. I didn't think I'd stay there again, unless I had to. Breakfast was good, although kind of tacky to charge for continental breakfast.