외관

케이프 레이 칼즈배드, 힐튼 리조트 & 스파 여행 후기

4.5 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 499개" "
평점 8 - 좋아요. 1001개 이용 후기 중 256개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 140개" "
평점 4 - 별로예요. 1001개 이용 후기 중 68개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 38개" "

8.8/10

청결 상태

8.4/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
레고랜드 방문시 강추!
레고랜드에서 차로 15분 거리이고 차로 5분 거리에 Ralphs 나 식당들이 있어서 편리합니다. 숙소 자체도 아주 깔끔하고 잘 관리되어 있으며 주차장에서 토끼가 뛰어다니는 것을 볼 수 있고 길 건너 바다 전망도 좋습니다. 다만 바로 길 건너 비치는 자갈로 되어 있고 파도가 좀 세서 물놀이 하기는 적당하지 않고 차로 조금 이동하는 것이 좋은 것 같습니다. 식당의 조식이나 디너 모두 음식이 상당히 훌륭해서 만족스러웠습니다. 호텔 내에서 핸드폰이 잘 터지지 않지만 무료로 와이파이를 이용할 수 있어서 크게 불편하지 않았습니다.
2019년 7월에 2박 숙박함
답변 제공: Thomas Lee, General Manager 님, 2019년 8월 8일
Thank you for your 10-star review.

10/10 - 훌륭해요

EUNSOO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
주변해변 및 모든게 좋았던 곳입니다
2019년 4월에 1박 숙박함
답변 제공: Thomas Lee, General Manager 님, 2019년 6월 3일
Thank you for your 10-star review!

6/10 - 괜찮아요

Behnam

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
This property is an above average hotel, definitely not a “resort” as other reviews have noted as well. The pool is nice. Rooms are generally clean but definitely need some upgrades. Our bathroom sink fixtures had green rust on them. We had to change rooms once since the first room’s AC was not working properly. The area around the hotel seems more industrial than anything. There is a railroad track nearby. You can see the ocean from certain rooms, but also a road and an RV park located between the property and the beach. The front desk staff were polite but not super-welcoming. Overall, I think we paid too much for what we received.
2024년 4월에 6박 숙박함
답변 제공: General Manager 님, 2024년 4월 17일
Dear Behnam,Thank you for sharing your review. It's great to hear that you enjoyed our pool and the cleanliness of our rooms. We also appreciate your feedback regarding the room amenities, such as the sink, and will consider your comments for future improvements. Our team aims to provide a welcoming environment, and we're glad you found our front desk team polite. Your insights are greatly valued, and we look forward to welcoming you back for a more enjoyable experience.Sincerely,Thomas LeeGeneral Manager

10/10 - 훌륭해요

Adam

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very professional oasis. This is 5 stars from valet to room service to staff friendliness.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 12일
Dear Adam,Thank you for choosing to stay with us and for taking a moment to provide your review. We are delighted to hear that our friendly team and high standard of service met the mark for you. We hope to welcome you back to Cape Rey Carlsbad Beach, a Hilton Resort and Spa, for another five-star experience!Sincerely,Thomas LeeGeneral Manager

6/10 - 괜찮아요

Lisa

좋아요: 직원 및 서비스
2024년 3월에 3박 숙박함
답변 제공: Madison Techmanski 님, 2024년 4월 10일
Thank you for your review and please let me know if there is any additional feedback you would like to share with me about your experience.

10/10 - 훌륭해요

Joshua

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was super nice & accommodating, property seemed updated with the decor. Can’t beat being across from the beach & 5 minutes away from the great shopping or eating options.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 9일
Dear Joshua,Thank you for your kind words! We're thrilled to hear our team's hospitality and the updated decor of our property positively impacted your stay. We're also proud of our convenient location near the beach and close to shopping and dining options. Your satisfaction is our top priority, and we eagerly look forward to welcoming you back to Cape Rey Carlsbad Beach, a Hilton Resort and Spa, for another wonderful experience!Sincerely,Thomas LeeGeneral Manager

10/10 - 훌륭해요

Ram

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, staff are helpful
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 9일
Thank you so much for choosing to stay with us at Cape Rey Carlsbad Beach, a Hilton Resort and Spa. Impressing every guest with our exceptional service is always a top priority for us, so we're thrilled this was the case for you. It's also great to read our pristine accommodations were a highlight of your trip. The pleasure was all ours, and we hope to welcome you back in the future.Sincerely,Thomas LeeGeneral Manager

10/10 - 훌륭해요

Jamie 님, Hartland

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful beaches - surprised had to pay for parking. Restaurant in hotel, but otherwise had to drive for meals,
2024년 3월에 7박 숙박함
답변 제공: General Manager 님, 2024년 4월 6일
Dear Jamie,Thank you for choosing Cape Rey Carlsbad Beach, a Hilton Resort and Spa! We're thrilled you enjoyed the beautiful beaches nearby and our on-site restaurant. We also understand your concern about parking and will review our communication regarding this aspect. It was a pleasure having you visit with us, and our team is eager to ensure your next stay exceeds expectations.Sincerely,Thomas LeeGeneral Manager

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Madison Techmanski 님, 2024년 4월 9일
Thank you for your review and we hope to see you back again!

4/10 - 별로예요

brian

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Staff was rude from the get go service was awful
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 6일
Dear Brian,We're saddened to hear about your experience. Please accept our apologies for any concerns about service. Our goal is to create a welcoming environment, and we'll look into what happened during your visit. Should you be in the area again, we hope you'll consider coming back to see us.Sincerely,Thomas LeeGeneral Manager

10/10 - 훌륭해요

Azeem

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 2일
Dear Azeem,Thank you for reviewing your recent stay at Cape Rey Carlsbad Beach, a Hilton Resort and Spa. It's great to hear that our dedication to cleanliness left a memorable impression on you during your stay. We appreciate your feedback and look forward to seeing you again!Sincerely,Thomas LeeGeneral Manager

10/10 - 훌륭해요

Christopher

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was incredible and the hotel was clean and relaxing
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 2일
Dear Christopher,We were happy to provide you with clean, welcoming accommodations, and we're glad you enjoyed your visit. The next time you're in the area, please come see us again at Cape Rey Carlsbad Beach, a Hilton Resort and Spa!Sincerely,Thomas LeeGeneral Manager

2/10 - 너무 별로예요

Matthew

별로예요: 직원 및 서비스
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Cory 님, Elizabethtown

2024년 3월에 1박 숙박함
답변 제공: Madison Techmanski 님, 2024년 4월 18일
Thank you for your review and we hope to see you back again soon!

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great spot!
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Dear Jennifer,Thank you for taking the time to complete a review on Cape Rey Carlsbad Beach, a Hilton Resort and Spa. We are delighted to hear that you found our location appealing and look forward to you visiting us again!Sincerely,Thomas LeeGeneral Manager

10/10 - 훌륭해요

joe

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rey nice property with ocean view.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Dear Joe,Thank you for taking the time to share your positive feedback about our hotel and stunning ocean view. Our team takes pride in providing exceptional service and creating memorable stays for our guests. We look forward to welcoming you back to Cape Rey Carlsbad Beach, a Hilton Resort and Spa, for another delightful visit.Sincerely,Thomas LeeGeneral Manager

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Cape Rey Team 님, 2024년 3월 22일
Thank you for your feedback and we hope to see you again soon.

10/10 - 훌륭해요

Alan

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 3월에 3박 숙박함
답변 제공: Cape Rey Team 님, 2024년 3월 22일
Thank you for your feedback and we hope to see you again soon.

8/10 - 좋아요

Dustin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great. Only little thing was that room service did not bring condiments and utensils and food was like warm. Staff was polite, restaurant was excellent and the amenities were nice. Clean and amazing sunset views
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Dear Dustin,We were delighted to welcome you to Cape Rey Carlsbad Beach, a Hilton Resort and Spa during your recent visit. It's great to hear you appreciated the courteous hospitality our team provided and our clean accommodations and views, as well as the opportunity to enjoy our onsite restaurant. However, please accept our apologies for the oversight with the condiments and utensils in your room service order, as well as that the food temperature did not meet your expectations. We will share your comments with our team to ensure this is improved going forward. Thank you for your comments, and we hope to have the chance to welcome you back the next time you're in the area.Sincerely,Thomas LeeGeneral Manager

6/10 - 괜찮아요

Michel 님, Rancho Mirage

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Services knocked on the bedroom door at 8am for cleaning… Paring on other side of 5he street… Single window dirty can hardly see through… Reception busy with lack of personnel, making mistakes sending clients to unmade room…
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Dear Michel,Thank you for sharing your feedback. We're disappointed to hear about the early disturbance and the issues with cleanliness and service. It's clear we have areas to improve on, including better scheduling for our cleaning services. Your comments are invaluable for enhancing our guest experience. We hope to have another opportunity to show you the high standard of hospitality and service we're committed to providing.Sincerely,Thomas LeeGeneral Manager

10/10 - 훌륭해요

Luis Fernando 님, Bakersfield

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent value! Well located, across from the beach, nice swimming pool and jacuzzi area! Few minutes from Legoland!
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 14일
Dear Luis,Thank you for taking a moment to share your experience at Cape Rey Carlsbad Beach, a Hilton Resort and Spa. We are proud to deliver great value to our guests, so we are delighted that you found your experience to be well-priced. Receiving recognition for our lovely amenities and excellent location is always appreciated as well. It was a pleasure having you here, and we hope you will visit us again soon!Sincerely,Thomas LeeGeneral Manager

10/10 - 훌륭해요

Robert

가족 여행
What an awesome week at Cape Rey! I reserved the room through Expedia, and didn’t know where my room would be. I was offered a reasonable upgrade to an ocean view balcony room, which my family absolutely loved. The grounds are beautiful, area seemed very safe. Hotel was clean and everyone was very friendly, Great experience!
2024년 2월에 5박 숙박함
답변 제공: General Manager 님, 2024년 3월 4일
Dear Robert,It's an honor to receive your excellent review of Cape Rey Carlsbad Beach, a Hilton Resort and Spa! We're proud our clean, ocean-view accommodations, secure surrounding area, and warm hospitality made your stay at our beautiful resort fantastic. Many thanks for your kind compliments and we hope you'll return.Sincerely,Thomas LeeGeneral Manager

10/10 - 훌륭해요

Alexandra

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Madison Techmanski 님, 2024년 3월 20일
Thank you for your reivew!

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Madison Techmanski 님, 2024년 3월 28일
Thank you for your review! We hope to see you again soon.

10/10 - 훌륭해요

Kristen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Ann

2024년 2월에 1박 숙박함
답변 제공: Cape Rey Team 님, 2024년 3월 22일
Thank you for your feedback and we hope to see you again soon.

10/10 - 훌륭해요

Christina

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My family planned a last-minute staycation and we feel so fortunate to have found this gem of a resort. Our senior dog travels everywhere with us and finding a location that welcomes her isn't always easy. We will come back soon and often.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 22일
Dear Christina,Thank you for your stay at Cape Rey Carlsbad Beach, a Hilton Resort and Spa as well as your wonderful review. We know that our furry friends are part of the family so we are happy to help accommodate your need to have them join you. It was an honor to have you join us for your staycation and we are delighted to know you plan to join us again.Sincerely,Thomas LeeGeneral Manager

10/10 - 훌륭해요

Amrita

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful oceanfront property in quiet and safe neighborhood. The downtown Carlsbad is only 15 minutes drive north.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 20일
Dear Amrita,Thank you for reviewing Cape Rey Carlsbad Beach, a Hilton Resort and Spa! We're thrilled you enjoyed our beautiful oceanfront property and found comfort in our quiet neighborhood. It's also wonderful to hear you found our location convenient for exploring. We can't wait to welcome you back for another relaxing stay by the ocean!Sincerely,Thomas LeeGeneral Manager

8/10 - 좋아요

Koni

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 11일
Dear Koni,We're thrilled you had a good experience at Cape Rey Carlsbad Beach, a Hilton Resort and Spa! Thank you for sharing, and we look forward to welcoming you back soon for another pleasant stay.Sincerely,Thomas LeeGeneral Manager

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful, quiet hotel near the ocean. Loved the pool area. We are planning on visiting again soon.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 11일
Dear Michael,Thank you for choosing Cape Rey Carlsbad Beach, a Hilton Resort and Spa. We're thrilled you enjoyed our peaceful ambiance and pool area near the ocean. Your plans to revisit us are eagerly anticipated, and we look forward to making your next stay just as lovely. Sincerely,Thomas LeeGeneral Manager

10/10 - 훌륭해요

Michael 님, La Jolla

Great location
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 1일
Dear Michael,Our location along the sunny Pacific Coast can't be beat! We are delighted to know that it served you well, and it is an honor to have received your five-star rating. Anytime you plan a getaway to Carlsbad, we trust you will look to us for your accommodations again!Sincerely,Thomas LeeGeneral Manager

10/10 - 훌륭해요

Eliza

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful location, clean, delicious brunch at Chandler’s, the on site restaurant
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 1일
Dear Eliza,Your perfect rating and compliments on our accommodations are greatly appreciated. Thank you for staying with us, and know we would be honored to have you as our guest at Cape Rey Carlsbad Beach, a Hilton Resort and Spa again. Until next time!Sincerely,Thomas LeeGeneral Manager

10/10 - 훌륭해요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyable. Really great view of the ocean.
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 29일
Dear Richard,Our Cape Rey Carlsbad Beach, a Hilton Resort and Spa team is delighted you enjoyed our beautiful views and proximity to the beach. Welcoming you back would be an honor, so please return soon for another memorable time.Sincerely,Thomas LeeGeneral Manager

10/10 - 훌륭해요

Beulah

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful family friendly hotel near the beach!
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 26일
Dear Beulah,Thank you for your compliments on our beautiful property! We're glad you enjoyed being near the beach. The next time you're looking for family-friendly accommodations in the area, please come see us again at Cape Rey Carlsbad Beach, a Hilton Resort and Spa.Sincerely,Thomas LeeGeneral Manager

4/10 - 별로예요

Kelly

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
It's a charming property that could use a refresh in a few areas, notably some of the infrastructure--screens, vanity, electrical outlets--and less nickel and diming b.c $40/day to valet a car plus $35/day resort fee is ridiculous even if one had the means to pay, but particularly egregious when the pool is closed for maintenance. Five stars to the spa staff who are excellent. Treatments are thoughtful and therapists are top tier. The spa is definitely something to enjoy. Onsite restaurant is solid and the staff are well trained and attentive.
2024년 1월에 4박 숙박함
답변 제공: General Manager 님, 2024년 1월 24일
Dear Kelly,Thank you for your feedback. We're glad our excellent spa and dining services impressed you, and we appreciate your suggestions for areas to improve the property. We apologize for any surprise about our fees; they are noted online for your convenience. If you're in the area again, we hope you'll consider coming back to see us.Sincerely,Thomas LeeGeneral Manager

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Only thing is parking garage is across the street.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 22일
Dear Michael,Thank you for choosing our hotel for your recent visit to Carlsbad. We're glad you enjoyed your stay with us. It would be our pleasure to host you again at Cape Rey Carlsbad Beach, a Hilton Resort and Spa, so come back soon.Sincerely,Thomas LeeGeneral Manager

6/10 - 괜찮아요

atef

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Lisa

2023년 12월에 3박 숙박함
답변 제공: Cape Rey Team 님, 2024년 2월 14일
Thank you for your feedback and we hope to see you again soon.

10/10 - 훌륭해요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함

8/10 - 좋아요

Elizabeth

2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Ronald

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Ilario

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Ants
There were ants all over my sons bed we called and never got help we didn’t get help till an hour and a Half later there response was free drink cards for a fountain drink. Didn’t get move to another room or no cleaning just a spray down and removed sheets off bed. Never brought new ones back in.
2023년 12월에 3박 숙박함

6/10 - 괜찮아요

Donna 님, los angeles

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel with some interesting amenities. There is a hotel robot that delivers small items to your room. Heated pool was nice with lots of lounging options.
2023년 12월에 4박 숙박함
답변 제공: General Manager 님, 2024년 1월 8일
Dear Donna,Thank you for taking the time to share your thoughts. We are glad that our amenities, robot, and pool made a positive impact on your stay. With a modern twist, we want our guests to have fun and relax. We trust that you did as well, and we look forward to welcoming you back. Sincerely,Thomas LeeGeneral Manager

6/10 - 괜찮아요

Chung

2023년 12월에 6박 숙박함

10/10 - 훌륭해요

Georgia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
New Years Peace
2023년 12월에 2박 숙박함

8/10 - 좋아요

Jerry

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Cape Rey Team 님, 2024년 1월 4일
Thank you for your feedback and we hope to see you again soon.

10/10 - 훌륭해요

Duane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean, quiet, great atmosphere. I would definitely come back.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 4일
Dear Duane,Thank you for the excellent rating of your recent stay at Cape Rey Carlsbad Beach, a Hilton Resort and Spa. We're glad you had a wonderful visit with us and enjoyed our lovely ambiance, clean accommodations, and quiet surroundings. It's the best compliment knowing you'd spend time with us again in Carlsbad, so come back soon. Sincerely,Thomas LeeGeneral Manager

10/10 - 훌륭해요

Lon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was amazing and made you feel welcomed and valued. They exceeded my expectations with their hospitality and follow through on their commitments. Michael has exceptional customer service and was very polite, professional and attentive. The manager Bob was the same way. We had the opportunity to engage with several employees and the experience was amazing all the way around. When I think of a Hilton property this is exactly what comes to mind. We will definitely be back!
2023년 12월에 4박 숙박함
답변 제공: General Manager 님, 2024년 2월 20일
Thank you for your comments! We'd love to welcome you back in the future.

10/10 - 훌륭해요

Faiz

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Cape Rey Team 님, 2024년 1월 4일
Thank you for your feedback and we hope to see you again soon.

10/10 - 훌륭해요

Mike

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The people behind the name tag
Cape Rey is a beautiful Hilton overlooking the Pacific Ocean. Resort swimming pool with amenities. My most recent stay was only improved by the customer service provided by Anayia at the front desk was incredible at providing opportunities for the best stay, by Adrian taking care of the convertible, by Baylee who made sure our hosted brunch was the best it could be. If you get a chance to connect with the Leadership Team, you will see why Cape Rey was ranked #1 by JD Power. Highly recommended
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 4일
Dear Mike,Wow, thank you for this outstanding review and recommendation of Cape Rey Carlsbad Beach, a Hilton Resort and Spa! We're delighted to hear you appreciated our commitment to exceptional customer service and enjoyed your stay. It would be an honor to welcome you back anytime. Sincerely,Thomas LeeGeneral Manager