매일 유럽식 무료 아침 식사 포함

홈우드 스위트 바이 힐튼 샌디에이고 센트럴 여행 후기

3 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 492개 이용 후기 중 283개" "
평점 8 - 좋아요. 492개 이용 후기 중 116개" "
평점 6 - 괜찮아요. 492개 이용 후기 중 34개" "
평점 4 - 별로예요. 492개 이용 후기 중 26개" "
평점 2 - 너무 별로예요. 492개 이용 후기 중 33개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Huneed

출장 여행
2021년 8월에 2박 숙박함
답변 제공: KT 님, 2021년 12월 28일
Thank you!

4/10 - 별로예요

YANG

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2020년 9월에 4박 숙박함

10/10 - 훌륭해요

Jorge

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 4월에 1박 숙박함

8/10 - 좋아요

Leeanna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: - Anthony Reyes, Front Desk Supervisor 님, 2024년 4월 16일
Dear Leeanna,Thank you so much for taking the time to leave us a review! We're thrilled to hear that you enjoyed your recent stay with us. Your feedback means a lot to us and helps us continue to improve our services.We're delighted that you had a positive experience overall, and we're grateful for your kind words. If there's anything specific you think we could do to earn that extra star next time, please don't hesitate to let us know. We're always looking for ways to enhance our guests' experiences.We hope to have the pleasure of welcoming you back soon for another fantastic stay!Warm regards,Anthony ReyesFront Desk Supervisor Homewood Suites San Diego Central

10/10 - 훌륭해요

Berenice

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was very nice with full kitchen. My children loved the pool and mini golf! Very clean and great breakfast options! The parking was my least fav of the stay.
2024년 4월에 2박 숙박함
답변 제공: Anthony Reyes - Front Desk Supervisor 님, 2024년 4월 15일
Dear Berenice,Thank you for taking the time to share your experience with us! We're delighted to hear that you and your family enjoyed your stay at our hotel, particularly the amenities like the full kitchen, pool, and mini-golf. It's wonderful to know that your children had a great time!We also appreciate your kind words about our cleanliness and breakfast options. Providing a comfortable and enjoyable experience for our guests is always our top priority.Regarding your feedback about parking, we apologize for any inconvenience you may have experienced. We'll definitely take your comments into consideration as we continue to improve our services.We hope to have the opportunity to welcome you back for another fantastic stay in the future!Warm regards,Anthony ReyesFront Desk Supervisor Homewood Suites San Diego Central

2/10 - 너무 별로예요

Cheenee

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
A
2024년 4월에 2박 숙박함
답변 제공: - Anthony Reyes, Front Desk Supervisor 님, 2024년 4월 9일
Dear Cheenee,We want to extend our sincere apologies for the experience you described in your recent review. Your feedback is deeply concerning to us, as providing a comfortable and enjoyable stay for all our guests is our utmost priority.We're truly sorry to hear that your stay with us fell short of your expectations and that you found it to be terrible. We understand the importance of every aspect of your stay, from the comfort of your room to the service provided by our staff, and we regret that we did not meet your needs in these areas.Please know that we take your feedback very seriously, and we will be investigating the issues you've raised with our team to ensure that necessary improvements are made. It is through feedback like yours that we can identify areas for enhancement and strive to provide better experiences for all our guests in the future.We would welcome the opportunity to discuss your concerns further and to make things right. Please feel free to reach out to us directly so that we can address any specific issues you encountered during your stay.Once again, we apologize for the disappointment you experienced, and we hope to have the chance to regain your trust and welcome you back for a more enjoyable stay in the future.Warm regards,Anthony ReyesHomewood Suites San Diego Central Management Team

10/10 - 훌륭해요

Armina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: - Anthony Reyes, Front Desk Supervisor 님, 2024년 4월 10일
Dear Armina,I hope this message finds you well and thriving.I wanted to take a moment to express my deepest gratitude for your exceptional 5/5 review of our hotel.It's immensely rewarding to know that our dedication to excellence has resonated with you during your stay. Delivering top-notch service and ensuring your comfort is always our priority, and your glowing feedback reaffirms that we're on the right track.We cherish the opportunity to have been a part of your journey and sincerely hope to welcome you back in the near future. Please don't hesitate to reach out if there's anything we can do to make your next stay even more extraordinary.Once again, thank you for choosing Homewood Suites San Diego Central. Your patronage and feedback are invaluable to us.Warm regards,Anthony ReyesFront Desk Supervisor Homewood Suites San Diego Central

8/10 - 좋아요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. We never had issues with finding parking. Loved the breakfast options and kitchen staff. Units were kind of small. The kitchen did not have as much supplies as I was expecting. Not a lot of space for luggage for our family of four. Essentials were not replenished and we had to ask multiple times for the missing items (soap, dish soap, garbage bags) we did not get our room cleaned the whole 4 days of our stay. A couple of the front desk personnel did not seem very friendly and not look happy to be there.
2024년 3월에 4박 숙박함
답변 제공: - Anthony Reyes, Front Desk Supervisor 님, 2024년 4월 7일
Dear Maria,Thank you for sharing your feedback regarding your recent stay with us. We're thrilled to hear that you enjoyed our great location and that parking was convenient throughout your visit. It's also wonderful to know that you appreciated our breakfast options and the dedication of our kitchen staff.We apologize for any inconvenience caused by the size of our units and the limited kitchen supplies. Your comments regarding the space for luggage and the need for more supplies have been duly noted, and we will take steps to address these areas for improvement.We are deeply sorry to hear about the issues you encountered with the cleanliness of your room and the replenishment of essentials. This falls short of our standards, and we sincerely apologize for the oversight. Your feedback will be shared with our housekeeping team to ensure that such lapses are not repeated in the future.Furthermore, we regret any interactions with our front desk personnel that did not meet your expectations. Providing exceptional service with a friendly demeanor is important to us, and we will address this internally to ensure a more consistent experience for our guests.We truly appreciate your valuable feedback as it helps us to identify areas for improvement and strive for excellence. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Warm regards,

10/10 - 훌륭해요

Phyllis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Sharing a parking lot with another hotel and a Denny’s is not idea. Hard to find a parking space.
2024년 3월에 3박 숙박함
답변 제공: - Anthony Reyes, Front Desk Supervisor 님, 2024년 4월 6일
Phyllis,Thank you for taking the time to share this positive rating! We do apologize for the inconvenience you faced with parking. We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stay with us again soon! Best,

10/10 - 훌륭해요

Sopida

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great facility. Nice and clean.
2024년 3월에 1박 숙박함
답변 제공: Anthony Reyes - Front Desk Supervisor 님, 2024년 4월 5일
Sopida, Thank you for your 5-star review! We greatly appreciate your choice to stay with us and hope to see you back again soon! Best Regards,

10/10 - 훌륭해요

Alejandro

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I like the spacious room and enjoyed having a well equipped gym.
2024년 3월에 1박 숙박함
답변 제공: - Anthony Reyes, Front Desk Supervisor 님, 2024년 4월 6일
Alejandro,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We are so glad to hear you enjoyed your suite and our gym. We hope to enhance this experience even further in the future. We are indeed looking forward to your next stay with us!

6/10 - 괜찮아요

Lieping

좋아요: 청결 상태, 숙박 시설 상태 및 시설
The staff doubly charged the cost on my credit card, costing me a lot of time to fix the issues.
2024년 2월에 10박 숙박함
답변 제공: Anthony Reyes - Front Desk Supervisor 님, 2024년 3월 12일
Dear Lieping,We greatly appreciate your feedback. We sincerely apologize for the inconvenience caused to you by issues with your billing. We do hope that you stay with us again so we're able to make your next stay, a perfect one!

10/10 - 훌륭해요

Mauri

2024년 2월에 2박 숙박함
답변 제공: - Anthony Reyes, Front Desk Supervisor 님, 2024년 3월 21일
Mauri,Thank you for your positive review! We are so glad that you enjoyed your stay with us! We can't wait to welcome you back home again soon.Warm Regards,

4/10 - 별로예요

George

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Electronic Key was not readily available, bathroom supplies were low or out, room smelled musty. Desk staff seemed to be having equipment difficulties.
2024년 1월에 1박 숙박함
답변 제공: Anthony Reyes - Front Desk Supervisor 님, 2024년 2월 16일
George,We are sorry that your digital key was not available by the time of check-in and that your room did not meet needs. We strive to always provide the best possible experience to our guests and acknowledge that we fell short in this instance. We would love for you to give us another chance so we can make your next stay a great one!

10/10 - 훌륭해요

Tonya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved the breakfast options and the hot tub and pool area were great!
2023년 12월에 7박 숙박함
답변 제공: Anthony Reyes - Front Desk Supervisor 님, 2024년 2월 16일
Tonya,Thank you so much for the fabulous rating. We really appreciate your stay and sharing the word about us. We are glad to hear that you loved our breakfast options and our spa/pool area. We can't wait to welcome you back home again soon!

10/10 - 훌륭해요

Aurora

2024년 1월에 1박 숙박함
답변 제공: - Anthony Reyes, Front Desk Supervisor 님, 2024년 2월 6일
Hi Aurora,We're so glad you enjoyed your stay with us! We hope you felt at home.

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Anthony Reyes - Front Desk Supervisor 님, 2024년 2월 16일
Jennifer, We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope you felt at home during your stay with us. We hope to have you back with us soon!

8/10 - 좋아요

Kieu

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The layout of the suite was great. Room was mostly separated from kitchen and living room, so there was plenty of space and privacy for my small family of 4. Bathroom was nice, but water would sometimes drip from the showerhead and make loud “ping” sounds against the metal drain. We had to put a towel down to dampen the sound. Carpet seems a bit old/used and there was trash behind the couch. Otherwise, suite was very clean. Good variety of items for breakfast, but food ran out quick and it sometimes took a while to refill. The lobby had a complimentary holiday gift wrapping station set up for Christmas. Nice touch!
2023년 12월에 8박 숙박함
답변 제공: Anthony Reyes - Front Desk Supervisor 님, 2024년 2월 16일
Kieu,I'm so sorry to hear about the issues regarding your suite. I have alerted my engineering and housekeeping team regarding the showerhead/carpet. We hope that you give us another chance so that we are able to make your next stay a great one!

10/10 - 훌륭해요

alexk

2024년 1월에 1박 숙박함
답변 제공: Anthony Reyes - Front Desk Supervisor 님, 2024년 2월 16일
alexk,Your 5/5 rating fills us with joy! We're thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. We can't wait to welcome you back again and provide another outstanding experience.

8/10 - 좋아요

NORMA ESTHELA

2023년 12월에 4박 숙박함
답변 제공: Anthony Reyes - Front Desk Supervisor 님, 2024년 2월 16일
NORMA ESTHELA, We appreciate your choice to stay with us and for sharing your thoughts through a 4/5 rating. Your feedback is important to us, and we're glad you had a good experience. If there are specific areas where you feel we could enhance your stay in the future, we'd love to hear your insights. We hope to have the pleasure of welcoming you back for a 5-star experience.

6/10 - 괜찮아요

Ashley

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Anthony Reyes - Front Desk Supervisor 님, 2024년 2월 16일
Ashley, Thank you for taking the time to provide your rating of our hotel. We apologize that your experience was less than ideal, and we hope you ‘ll give us another chance to provide you with a phenomenal experience.

8/10 - 좋아요

Marine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Un séjour plaisant.
L’accueil est convivial. Le personnel réceptif à nos demandes. Le petit déjeuner est varié. Le bémol est la taille de la salle pour le petit déjeuner n’est pas assez grande. La chambre est confortable avec une petite cuisine mais pas assez de couverts et d’ustensiles de cuisine. L’hôtel est situé à proximité d’un centre commercial et à une trentaine de minutes du centre ville et de la plage de la Jolla. Je recommande cet établissement.
2023년 12월에 2박 숙박함
답변 제공: Anthony Reyes - Front Desk Supervisor 님, 2024년 2월 16일
Thank you for leaving a review. We’re so glad you were able to stay with us and that you had a stellar experience. Our team is always working to offer the best service to our guests. We hope you’ll have a chance to come back soon.

2/10 - 너무 별로예요

Edward

2023년 12월에 3박 숙박함
답변 제공: Anthony Reyes - Front Desk Supervisor 님, 2024년 2월 16일
Thank you for providing us with your valuable feedback. We’re disappointed to hear that our hotel wasn’t exactly to your liking. We hope you give us another chance soon, so we can share an even more positive experience.

10/10 - 훌륭해요

Latrese

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: Anthony Reyes - Front Desk Supervisor 님, 2024년 2월 16일
Julie, Thank you for taking a moment to share your fabulous rating of our hotel. We are so pleased to hear you found our hotel to your liking. We look forward to welcoming you back again soon.

10/10 - 훌륭해요

Julie

2023년 12월에 1박 숙박함
답변 제공: Anthony Reyes - Front Desk Supervisor 님, 2024년 2월 16일
Thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your stay and, we look forward to welcoming you back the next time you stay with us.

6/10 - 괜찮아요

Annie

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel with good location. A lot eatery near by. Facilities are ok. Didn’t like breakfast, sausages & links were too dry and chewy, no scrambled eggs, the eggs patty were not too appetizing. WiFi was out for almost for a whole day. Failed to notify us that telephone dial for front desk or any services not functioning.
2023년 12월에 3박 숙박함

4/10 - 별로예요

Jesus R

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Our room 210 had the noisiest air condition system making it very difficult to sleep.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Sheena

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very comfortable and accommodating.
2023년 11월에 3박 숙박함

8/10 - 좋아요

Marnelli

2023년 11월에 2박 숙박함

8/10 - 좋아요

Alex

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was no sponge for the kitchen.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Samuel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

brooke

2023년 10월에 3박 숙박함

8/10 - 좋아요

Jason

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Family Stay
We enjoyed our stay with a family of six. There were enough activities outside the room to let our kids burn some energy before bed and the breakfast was a big plus. We even showed up late to the Wednesday reception and the workers went out of there way to go back and grab some cookies for our kiddos even though things had been cleaned up. Great Service. The parking wasn't ideal but wasn't horrible either.
2023년 10월에 4박 숙박함

8/10 - 좋아요

Deborah J

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Ana Karla

좋아요: 숙박 시설 상태 및 시설
Muy bonito el hotel y limpio
2023년 10월에 7박 숙박함

10/10 - 훌륭해요

Hector

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Suite was clean modern and family friendly.
2023년 9월에 1박 숙박함

8/10 - 좋아요

Wendy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was called by Mina several hours before checking in. She needed the room I booked, so I agreed to change rooms. She offered me 100.00 off per night. The hotel guests clerk said it would be 3-5 days before it was reflected on my card. This is concerning because I have no receipt to support that. Maybe it will be available at check out tomorrow?
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Nadia

2023년 9월에 4박 숙박함

8/10 - 좋아요

Arnel

2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Janessa 님, Las Vegas

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My friend and I booked a night at Homewood Suites last minute for a quick trip in San Diego because it was the same price as another hotel I stayed at before but was closer to where we were planning to go. I don’t regret the decision one but and was beyond impressed with our stay! The staff was all so very nice and our room was clean with a little personal touch. Was so happy to see my name on the television screen along with a separate living area and kitchenette. The property itself was clean and well kept. We loved that breakfast was included but there is also a shopping center nearby for other food options if you chose elsewhere to dine. I would stay here again in the future.
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Shivi

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Horrible customer service and extremely rude staff.. both my kids got severe bumps and rashes on their legs the first night we stayed here and we requested the staff to get the room inspected. Despite seeing my kids struggle, they did not change my room. Upon requesting, an inspector was sent to check for bed bugs who ripped the whole room apart.. for the next two hours we waited for the hotel housekeeping staff to come and make our beds but no one came.The hotel General Manager is extremely rude and literally threatened me when I said I’ll file a complaint. Guess Hilton lost a loyal customer forever! I wish they improve their protocols and ensure their employees learn basic skills on how to talk to their customers.
2023년 9월에 2박 숙박함

8/10 - 좋아요

Thomong

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 8월에 1박 숙박함

8/10 - 좋아요

Amy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, good breakfast, convenient location- right off I-15.
2023년 9월에 3박 숙박함

8/10 - 좋아요

Desiderio

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service and amenities. Nice place to stay with family.
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Jason

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay for tournament
My family enjoyed the stay, from the pool and spa to the mini golf. The Mickey Mouse waffles were a hit with the kids and it was convenient having a full size refrigerator. Also, the smart tv’s made it easy to log into our streaming services. A great place to stay if you’re in town for a tournament.
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Monica Paola

2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Arlene

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff , clean place
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

DAN

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property, great staff .
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Sandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very clean, great service.
2023년 8월에 3박 숙박함

10/10 - 훌륭해요

Diego

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2023년 8월에 1박 숙박함