로비

힐튼 가든 인 샌디에이고 - 란초 베르나르도 여행 후기

3 out of 5
힐튼 가든 인 샌디에이고 - 란초 베르나르도
17240 Bernardo Center Dr, San Diego, CA

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 528개" "
평점 8 - 좋아요. 1000개 이용 후기 중 252개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 116개" "
평점 4 - 별로예요. 1000개 이용 후기 중 54개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 50개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Joo Young

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: SW 님, 2023년 3월 20일
Thank you for reviewing your stay! We hope to see you again soon!

8/10 - 좋아요

Kyuho

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 1박 숙박함
답변 제공: SW 님, 2022년 7월 4일
Thank you for taking the time to review your stay. We hope you will stay with us again soon.

10/10 - 훌륭해요

Chijoon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good facilities
The room condition was so good, and I satisfied the TV around 50inch maybe..
2021년 5월에 3박 숙박함
답변 제공: Tom 님, 2021년 5월 19일
Thank you for the perfect 10!

10/10 - 훌륭해요

SUNGHYUK

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 5월에 2박 숙박함

10/10 - 훌륭해요

Cierra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was quite nice.
2024년 3월에 2박 숙박함
답변 제공: TC 님, 2024년 3월 28일
We would like to thank you for your positive review. Have a great rest of your day.

10/10 - 훌륭해요

Mireya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: TC 님, 2024년 3월 28일
Thank you for the awesome rating. Have a great day!

10/10 - 훌륭해요

amit

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great value
2024년 3월에 1박 숙박함
답변 제공: TC 님, 2024년 3월 28일
Thank you very much for the high rating. We hope to see you back on property sometime in the near future.

10/10 - 훌륭해요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean and nice property
2024년 3월에 2박 숙박함
답변 제공: TC 님, 2024년 3월 28일
We would like to thank you for your positive review. Have a great day and we hope to see you again sometime in the near future.

10/10 - 훌륭해요

MARGARITA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I really loved it!
2024년 3월에 1박 숙박함
답변 제공: TC 님, 2024년 3월 28일
We would really love to have you back again! Thank you so much for your generous review. Have a wonderful rest of your day!

10/10 - 훌륭해요

José

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Staff have a very good costumer service
2024년 3월에 1박 숙박함
답변 제공: TC 님, 2024년 3월 28일
This is excellent news. I will pass your kind words to our staff. Thanks again, and we hope to see you again sometime soon.

8/10 - 좋아요

Alyssa

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Veronika Cannon 님, 2024년 3월 21일
Good afternoon, Thank you for choosing to stay with us. We are so happy you enjoyed your time and we look forward to seeing you again in the near future.

10/10 - 훌륭해요

John P 님, Oceanside

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: TC 님, 2024년 3월 28일
We thank you for your excellent rating!

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Veronika Cannon 님, 2024년 3월 21일
Good afternoon, Thank you for choosing to stay with us! We are glad that you enjoyed your stay.

10/10 - 훌륭해요

Lourdes

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I just want to thank you for the wonderful
답변 제공: Veronika Cannon 님, 2024년 3월 21일
Good afternoon, Thank you for choosing to stay at our property! We are happy to hear that you enjoyed your stay and we look forward to seeing you again in the near future.

10/10 - 훌륭해요

Nikki

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
clean, easy check in process, staff was great
2024년 3월에 1박 숙박함
답변 제공: TC 님, 2024년 3월 11일
We appreciate your business and your response. Have a wonderful day!

8/10 - 좋아요

Shelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Absolutely beautiful hotel! Our room was clean and comfortable beds. My only complaint is we were woken up to the trash man picking up the trash bin and that wasn't a big deal but for almost an hour he was training someone picking up the bin, putting it down. I could hear everything! Really noisy
2024년 3월에 1박 숙박함
답변 제공: TC 님, 2024년 3월 11일
Thank you for your feedback. I apologize for the inconvenience of having to listen to the trash pick up. We hope you have an excellent rest of your day.Thank you.

10/10 - 훌륭해요

Chun

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very quit and clean, good service too.
2024년 2월에 1박 숙박함
답변 제공: TC 님, 2024년 3월 11일
Thank you for your response. We hope to see you again sometime soon.

10/10 - 훌륭해요

Lucianna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good property location for our purposes of visiting family. It is about 30 minutes from downtown activities and events, but not a difficult travel. We were unhappy with our room initially, but the staff were great and placed us in a room that completely met our needs. There is a great bar/bartender in the lounge, and their dinner and breakfast offerings are excellent. It makes the stay very conenient and enjoyable.
2024년 2월에 3박 숙박함
답변 제공: TC 님, 2024년 2월 29일
Thank you very much for your feedback. I am glad we were able to provide you with a great experience. We look forward to seeing you again sometime in the near future.

10/10 - 훌륭해요

Clara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Veronika Cannon 님, 2024년 2월 26일
Good evening, Thank you so much for your kind review! We are so happy that you had a wonderful stay with us and we hope to see you again soon in the near future.

10/10 - 훌륭해요

Jayme

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Spacious rooms, pool and hot tub were great, friendly staff. Great location.
2024년 2월에 2박 숙박함
답변 제공: Veronika Cannon 님, 2024년 2월 22일
Thank you so much for the kind review! We look forward to seeing you again in the near future.

6/10 - 괜찮아요

Mary Ann D.

2024년 2월에 2박 숙박함
답변 제공: TC 님, 2024년 3월 28일
Thank you very much for your rating. Have a great day!

8/10 - 좋아요

LaQuita

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was great, except the room was dusty and the blanket was stained. I wiped everything down with cleaning wipes and tookthe blanket off. For future purposes, If you know your going to check someone into a room that hasn't been used for a while, then make sure it's wiped clean and everything is tidy.
2024년 2월에 1박 숙박함
답변 제공: Veronika Cannon 님, 2024년 2월 22일
Thank you for your kind review! We hope to see you again in the near future!

10/10 - 훌륭해요

Theresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable, clean and well maintained, this is one we will be back to.
2024년 2월에 1박 숙박함
답변 제공: TC 님, 2024년 3월 28일
We look forward to seeing you back with us again. Thank you for your kind review.

8/10 - 좋아요

Christina

2024년 2월에 1박 숙박함
답변 제공: TC 님, 2024년 3월 28일
Thank you so much for the high rating. Have a wonderful day.

8/10 - 좋아요

Margaret

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Convenience to appointments.
2024년 2월에 1박 숙박함
답변 제공: Veronika Cannon 님, 2024년 2월 22일
Thank you for your kind review! We hope to see you again in the near future!

6/10 - 괜찮아요

Amanda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and friendly staff. Beds weren’t the greatest.
2024년 1월에 1박 숙박함
답변 제공: Veronika Cannon 님, 2024년 1월 27일
Good evening, Thank you so much for the kind words about our staff. I will pass along the message and connect with our housekeeping manager in regard to the bed situation. Thank you so much for staying with us and we hope to see you again in the near future.

6/10 - 괜찮아요

MATTHEW

가족 여행
No maid service, noisy limited control of the thermostat uncomfortable pillows.
2024년 1월에 3박 숙박함
답변 제공: Veronika Cannon 님, 2024년 1월 15일
Good evening, Thank you so much for visiting our hotel. I do apologize for the inconvenience in regard to the noise you experience and the lack of housekeeping services. I will communicate to our housekeeping team to see what happened. We look forward to seeing you again and hopefully giving us a second chance to exceed your expectations.

8/10 - 좋아요

Becky 님, Clovis

2024년 1월에 1박 숙박함
답변 제공: Veronika Cannon 님, 2024년 1월 15일
Good evening, Thank you so much for the kind review! We are so happy you had a great stay with us. We hope to see you in the near future.

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Didn’t like no breakfast included continental and have to pay for parking.
2024년 1월에 1박 숙박함
답변 제공: Veronika Cannon 님, 2024년 1월 15일
Good evening, Thank you for the kind review. If you would like to have breakfast included next time you stay with us. I would recommend to book under the "Bed and Breakfast" package. We hope to see you again in the near future.

10/10 - 훌륭해요

Rikke

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Veronika Cannon 님, 2024년 1월 21일
Thank you so much for the kind review! We look forward to seeing you in the near future!

8/10 - 좋아요

Nadine 님, Lakewood

2023년 12월에 4박 숙박함
답변 제공: Veronika Cannon 님, 2024년 1월 21일
Thank you so much for the kind review! We look forward to seeing you in the near future!

10/10 - 훌륭해요

Victor 님, Chula Vista

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Veronika Cannon 님, 2024년 1월 21일
Thank you so much for the kind review! We look forward to seeing you in the near future!

4/10 - 별로예요

Carmi

2023년 12월에 1박 숙박함
답변 제공: Veronika Cannon 님, 2024년 1월 21일
Good afternoon, I do apologize about your negative experience on our property. We hope you give us a second chance to let us exceed your expectations.

10/10 - 훌륭해요

Frank

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Warm and friendly staff. Very responsive to inquiries and needs. Nice evening lounge and morning breakfast buffet.
2023년 12월에 3박 숙박함
답변 제공: Veronika Cannon 님, 2024년 1월 21일
Good afternoon, Thank you for your kind words about our staff. I'll pass on along this message to them and we hope to see you in the near future.

2/10 - 너무 별로예요

John

가족 여행
별로예요: 청결 상태, 직원 및 서비스
Disappointing
We waited 90 minutes on Friday 12/22/23 to get our room. Which turned out to be the wrong room. Note, the website said check in was 3:00 PM, we arrived a few minutes after 3:00 PM. The wrong room wasn’t ready until 4:33 PM. We went to the room. It was not the deluxe suite that we had reserved. We called the desk and were then told our suite would not be ready until 6:30 PM. Then we asked for a manager. The manager, Trey, then said that the suite is ready, but the carpet might be damp. He brought the key to the room we had been given. He said he inspected the room and the carpet was dry. We moved. In the mean time, we were told that they were crediting our account 1/2 the room rate for Friday, we were given a “no charge” parking permit and we were informed that the room would be serviced every day. The next morning we found that there was only one coffee cup and no decaf coffee for the coffee machine in the room. When we went out on Saturday we asked the front desk to ask the maid to leave two coffee cups and some decaf coffee. Saturday, the room was not serviced, no decaf, no coffee cups no towels. We had to get towels. Sunday, room was serviced. However, they did not leave any bath towels. Since the towels go on a rack above the back of the bathtub we didn’t notice until my wife showered. We called and the front desk brought some towels to the door. Monday the room was serviced. Tuesday we checked out, got a receipt, had to get parking charges removed
2023년 12월에 4박 숙박함
답변 제공: TC 님, 2024년 1월 1일
Thank you very much for your detailed feedback. This type of feedback is important in helping us grow as a team. I will pass this along to my team so we can grow from this experience and try to provide our future guests with great service. As for your stay, I am extremely sorry for the inconveniences that you experienced. However, I am glad we were able to make it right for you in the end. We hope to see you again sometime in the near future.

8/10 - 좋아요

Amir

가족 여행
좋아요: 편의 시설/서비스
We had experience problem with heating.
2023년 12월에 3박 숙박함
답변 제공: TC 님, 2024년 1월 23일
Thank you so much for sharing your feedback with us. This issue has been brought to our attention and we are working to make sure this is fixed. Thank you again, and we hope to see you again sometime in the near future.

10/10 - 훌륭해요

wayne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very clean
2023년 12월에 4박 숙박함
답변 제공: Veronika Cannon 님, 2024년 1월 21일
Thank you so much for the kind review! We look forward to seeing you in the near future!

10/10 - 훌륭해요

Leilani

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very quiet, easy check in, close to restaurants, clean
2023년 12월에 1박 숙박함
답변 제공: Veronika Cannon 님, 2024년 1월 21일
Thank you so much for the kind review! We look forward to seeing you in the near future!

10/10 - 훌륭해요

Jack

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I only ate breakfast, so the dining rating is limited. A nice place that I would recommend if in the area.
2023년 12월에 4박 숙박함
답변 제공: Veronika Cannon 님, 2024년 1월 21일
Thank you so much for the kind review! We look forward to seeing you in the near future!

10/10 - 훌륭해요

Ali

2023년 12월에 2박 숙박함
답변 제공: TC 님, 2024년 1월 23일
We thank you for you excellent rating of our property. We hope to see you again sometime real soon.

10/10 - 훌륭해요

Chung-Yi

2023년 12월에 5박 숙박함
답변 제공: TC 님, 2023년 12월 18일
We are so happy to see you had a 10 out of 10 stay. Thank you for your feedback and we hope to see you again sometime in the near future.

10/10 - 훌륭해요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The hotel room was clean however the bathroom door was missing paint and was outdated. The staff in the breakfast area and bartender were awesome!!! They really know what customer service is. I would just go back for them. They treated us very well. Thank you
2023년 12월에 2박 숙박함
답변 제공: TC 님, 2023년 12월 18일
Thank you for your wonderful feedback. I will pass this comment onto our restaurant staff so they can continue to provide excellent service. Have a great day!

10/10 - 훌륭해요

melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was great
답변 제공: Veronika Cannon 님, 2024년 2월 10일
Good afternoon, Thank you so much for your kind score. We hope to see you again in the near future.

4/10 - 별로예요

Stephanie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Turned on the bath tub to give my son a bath and the water came out black. Thermostat was off. It was cold so essentially we put on the heater, after about 5 mins it would start blowing cold air. This went on for about an hour before we shut it off completely.
2023년 12월에 1박 숙박함
답변 제공: TC 님, 2023년 12월 18일
I am terribly sorry that these issues occurred while staying with us. I will pass this along to our wonderful maintenance staff so we can work together to make sure this issue does not happen again.

10/10 - 훌륭해요

Kathryn

2023년 12월에 2박 숙박함
답변 제공: TC 님, 2023년 12월 18일
Thank you for your feedback and I am extremely glad you had a 10 out of 10 stay! We hope to see you again sometime in the near future.

10/10 - 훌륭해요

Zac

2023년 12월에 1박 숙박함
답변 제공: Veronika Cannon 님, 2024년 1월 21일
Thank you so much for the kind review! We look forward to seeing you in the near future!

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was beautiful
2023년 11월에 1박 숙박함
답변 제공: SW 님, 2023년 12월 5일
We're so glad you had a good visit and hope you will visit again soon.

6/10 - 괜찮아요

Courtney

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Clean, professional, relatively modern spot. Airy open lobby, nice pool, clean. Personally think the beds are hard/uncomfortable, but otherwise a nice spot.
2023년 11월에 7박 숙박함
답변 제공: SW 님, 2023년 12월 5일
Thanks for reviewing your stay. We hope to see you again soon.

10/10 - 훌륭해요

Shanger

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great service, quite location.
2023년 11월에 1박 숙박함
답변 제공: SW 님, 2023년 12월 5일
Thank you for your review. I'm glad you had a good visit and we look forward to seeing you again soon.

10/10 - 훌륭해요

Thomas

단체 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
In house cafeteria made a good fresh breakfast. Service friendly.
2023년 11월에 1박 숙박함
답변 제공: SW 님, 2023년 11월 26일
Thank you for reviewing your stay. I'm glad to hear you enjoyed breakfast and we hope to see you again soon!