We went as a group of 3 separate families and we all had the same feelings that management must not treat the staff well. The bathroom in the lobby had pee all over the place and wasn’t clean, when we arrived 30 minutes before check in time the person at the front desk was rude with the situation, 2 of the 3 rooms in our group didn’t have hot water for showers, parking was tight, and the staff overall just ignored the guests and didn’t seem happy. The best part was the bed - super comfy and 2nd best was the breakfast. I normally love Holiday Inn Express hotels but this one will be a hard pass for me in the future.