I never been in a place that the front desk gentlemen told me " because you complained to management, i will not give you the same room type" i was so shocked and i just looked him. this is extremely unprofessional. there is always a saving but don't save on housekeeping not to clean the room. restocking with towel and picking garbage bags is not cleanliness. never vacuum, the worst I was on a room that I did not book. I was told " Sorry we upgrade you" in a double room. i was just tired. i will never recommend this hotel. trained the people to be more hospitable and friendly