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스테이브리지 스위트 칼즈배드, IHG 호텔 여행 후기

3 out of 5
스테이브리지 스위트 칼즈배드, IHG 호텔
2735 Palomar Airport Road, Carlsbad, CA

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1005개 이용 후기 중 642개" "
평점 8 - 좋아요. 1005개 이용 후기 중 226개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 76개" "
평점 4 - 별로예요. 1005개 이용 후기 중 34개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 27개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

JEWOO

출장 여행
좋아요: 객실의 편안함
2021년 3월에 4박 숙박함
답변 제공: Guest Relations 님, 2021년 3월 8일
Woooo! Thank you!

10/10 - 훌륭해요

Jewoo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 3박 숙박함
답변 제공: juju 님, 2020년 4월 7일
thank you

10/10 - 훌륭해요

Sheryln

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Judy

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly and nice. The facility was perfect for our stay. Great spot, centrally located to LEGOLAND and Safari Park. Highly recommended for small families.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Octavio

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All was good
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

James

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was great. The room was also great. The amenities were on point. Would definitely stay here again.
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Omar

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a nice place to stay
2024년 3월에 6박 숙박함

10/10 - 훌륭해요

Steven

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Need more seating for breakfast
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Kayvan

Good
2024년 3월에 1박 숙박함

8/10 - 좋아요

Sleck

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staffs are nice.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Emma

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property. Clean and convenient for our sporting event. Access to laundry facilities in the hotel. Overall excellent!
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

STEFANIE 님, NA

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed in a newly renovated suite. Bed was super comfortable. Only a few comments, furniture was dusty and the sheets looked like they had stains. Addressed and was quickly resolved. Breakfast good with lots of variety.
2024년 2월에 4박 숙박함

6/10 - 괜찮아요

RODOLFO

2024년 2월에 1박 숙박함

8/10 - 좋아요

Bonnie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would have given 5 stars but the one thing I was looking forward to was the hot tub and the one night I had to use it. It was COLD. Very disappointed. Informed the front desk and they said. Oh someone hit the emergency stop but if they knew that. Why didn’t they fix it. Breakfast was nice, everything was great other than the hot tub situation!!
2024년 2월에 2박 숙박함
답변 제공: Guest Services 님, 2024년 2월 24일
Thank you for informing us that the hot tub was not as hot as it should be. Once you informed us, we were able to ascertain what occurred.

2/10 - 너무 별로예요

Noah

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was moved from the Staybridge to the Holiday Inn Carlsbad next door 30 minutes before I arrived because my room was being remodeled. The manager handled the process well but my stay at the Holiday Inn was awful and not as advertised. I've never been rented a room that wasn't finished before. I would exercise caution staying here.
2024년 2월에 2박 숙박함
답변 제공: Geoffrey P 님, 2024년 2월 8일
Hello Noah, We are terribly sorry that construction delays resulted in us having to relocate you to our sister property. We have emailed you and are hoping that you reply back so that we can further assist you.

10/10 - 훌륭해요

Rhiannon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice size 2 bedroom for families and a very convenient and good breakfast buffet. Parking was easy and safe, quiet area. Only downside was outdoor space could have used a good cleaning and landscaping help.
2024년 1월에 1박 숙박함
답변 제공: Staybridge Suites Carlsbad Staff 님, 2024년 1월 30일
Dear Rhiannon,Thank you for choosing Staybridge Suites Carlsbad and taking the time to share your experience with us. We're delighted to hear that you enjoyed the spacious 2-bedroom accommodations, convenient breakfast buffet, and the ease of parking in our safe and quiet area.We appreciate your feedback regarding the outdoor space, and we apologize for any inconvenience. Our team is committed to continuous improvement, and we will address the cleanliness and landscaping concerns to enhance the overall experience for our guests.We hope to welcome you back in the future and provide you with an even more enjoyable stay.

10/10 - 훌륭해요

Sathish

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Small rooms.
2023년 12월에 4박 숙박함
답변 제공: Staybridge Suites Carlsbad Staff and Management 님, 2024년 2월 8일
Hello Sathish, Next time you visit, please consider booking one of our one-bedroom or two-bedroom suites for extra space. Our standard or base room is a studio (all in one) but the other options have separate bedrooms with more space in them. Thanks for staying with us!

10/10 - 훌륭해요

Nely

2024년 1월에 5박 숙박함

8/10 - 좋아요

Kim

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice location, quiet, clean and the staff is nice. Luca checked us (me and my 2.5yo twins) in with a smile. He was very helpful and I certainly appreciated it! The room was nice and clean enough although there was hair on the carpet. The beds were nicely made and looked inviting. I so loved having a kitchenette with small children - such a plus! Just a couple things I didn’t like: the HVAC unit is LOUD and the smoke detectors (mostly the one in the bedroom) have 2 small lights on either side that actually flash continuously. SMH! It was so hard to sleep. I called the front desk around 8:45pm and they called engineering to inquire. Unfortunately, the front desk associate did not follow up with me so I had to call back to do so. Yes, that’s how they operate. :-(( I had some noisy upstairs neighbors but when I reported it to the FD around 12:30pm, it was taken care of. :-) The breakfast buffet is decent. :-) Check-out was simple and the young associates were friendly and even kept a watchful eye on the twins while I took 5mins to move the car closer in the rain to load. Will is stay here again - of course!
2024년 1월에 1박 숙박함
답변 제공: Staybridge Suites Carlsbad Staff 님, 2024년 1월 30일
Dear Kim,Thank you for choosing Staybridge Suites Carlsbad and sharing your experience with us. We're thrilled to hear you enjoyed our nice location, clean facilities, and the friendliness of our staff, especially Luca, who checked you in with a smile.We appreciate your feedback regarding the HVAC unit and smoke detectors. We apologize for any inconvenience caused during your stay. Our team is actively working to address these issues and ensure a more comfortable experience for our guests.It's great to know that our team promptly addressed the noise concerns and that you found the breakfast buffet enjoyable. We're delighted that you plan to stay with us again, and we look forward to welcoming you and your twins back for another positive experience.

6/10 - 괜찮아요

susan

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Staybridge Suites Carlsbad Staff 님, 2024년 1월 17일
We appreciate your honest rating and hope to have the opportunity to improve your experience on your next visit to Staybridge Suites Carlsbad.

10/10 - 훌륭해요

Quimberli

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very very good
2024년 1월에 1박 숙박함
답변 제공: Staybridge Suites Carlsbad Staff 님, 2024년 1월 17일
Thank you for the top-notch 5-star rating! We're delighted to have made your stay at Staybridge Suites Carlsbad exceptional.

10/10 - 훌륭해요

Heriverto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Staybridge Suites Carlsbad Staff 님, 2024년 1월 17일
Thank you for the fantastic 5-star review! We're thrilled to have met your expectations at Staybridge Suites Carlsbad.

10/10 - 훌륭해요

Delilah

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was easy & pleasant & clean & the complimentary breakfast was really yummy! My kids & husband were super happy with this place. We’ll definitely book again when we come back to the area!
2024년 1월에 1박 숙박함
답변 제공: Staybridge Suites Carlsbad Staff 님, 2024년 1월 17일
Thank you for the perfect 5-star rating! We're thrilled to hear that you found everything easy, pleasant, and clean during your stay at Staybridge Suites Carlsbad. It's wonderful that your family enjoyed the complimentary breakfast. We can't wait to welcome you back on your next visit to the area!

6/10 - 괜찮아요

David

별로예요: 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Staybridge Suites Carlsbad Staff 님, 2024년 1월 17일
Thank you for your feedback and for choosing Staybridge Suites Carlsbad – we appreciate your perspective.

10/10 - 훌륭해요

ROSANNA

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nos atendieron muy bien, el desayuno fue muy rico, satisfactorio, venia incluido.
2024년 1월에 1박 숙박함
답변 제공: Staybridge Suites Carlsbad Staff 님, 2024년 1월 17일
¡Gracias por compartir tu experiencia con nosotros! Estamos encantados de saber que disfrutaste de nuestro servicio y que el desayuno cumplió con tus expectativas. En Staybridge Suites Carlsbad, nos esforzamos por ofrecer una estancia memorable a nuestros huéspedes. Agradecemos tu preferencia y esperamos tenerte de vuelta pronto. ¡Hasta la próxima!

6/10 - 괜찮아요

Chonyoung 님, Stanton

반려동물 동반 여행, 가족 여행
좋아요: 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Staybridge Suites Carlsbad Staff 님, 2024년 1월 17일
We appreciate your honest rating and hope to have the opportunity to improve your experience on your next visit to Staybridge Suites Carlsbad.

4/10 - 별로예요

Analia

2024년 1월에 1박 숙박함
답변 제공: Staybridge Suites Carlsbad Staff 님, 2024년 1월 17일
We appreciate your feedback and apologize if your experience at Staybridge Suites Carlsbad did not meet your expectations.

2/10 - 너무 별로예요

Christopher

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Jacuzzi was green, pool was dirty with dirt on the ground. Room was clean and spacious. Did get hurt and reported to the front desk but not came from it and it happened on the first night. Moved one of the small sitting furniture and a pin at the bottom cam off when simply pushing furniture and punctured my toe. Told the front desk and was told what do you want me to do and that was all that came from it. Had to move to the side because couldn’t rest another falling off. At the bottom of the furniture you could till to others fall off before my stay. Still left with a hurt toe and furniture that was left in room. Really hope another kids or person doesn’t experience what happened to me!
2023년 12월에 2박 숙박함
답변 제공: Staybridge Suites Carlsbad Staff 님, 2024년 1월 4일
We're deeply sorry to hear about the issues you encountered during your recent stay. Your feedback regarding the Jacuzzi, pool cleanliness, and the incident with the furniture is concerning, and we sincerely apologize for the inconvenience and discomfort caused. Rest assured, we're taking immediate steps to address these concerns with our maintenance and housekeeping teams to prevent any recurrence. Your safety and comfort are our top priorities, and we'll thoroughly investigate the matter involving the furniture to ensure a safe environment for all guests. We appreciate your valuable feedback, and we'd like to extend our apologies once again for the shortcomings. Please reach out to our management directly at 760-438-2735 so we can further address your concerns. We hope to have the opportunity to regain your trust in our hotel.

8/10 - 좋아요

John 님, Denver

2023년 12월에 2박 숙박함
답변 제공: Staybridge Suites Carlsbad Staff 님, 2024년 1월 17일
We're glad you had a positive stay at Staybridge Suites Carlsbad and appreciate your 4-star rating – your feedback helps us strive for excellence.

10/10 - 훌륭해요

Daniel

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Staybridge Suites Carlsbad Staff 님, 2024년 1월 4일
Thanks for staying with us and sharing your feedback! We hope to see you again.

6/10 - 괜찮아요

Carmyll

2023년 12월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 12월 26일
Thank you very much for your feedback!

8/10 - 좋아요

TONY

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place is quite,clean and free parking.The only bad thing is there’s not much of options to choose during breakfast.
2023년 12월에 2박 숙박함
답변 제공: Guest Services 님, 2023년 12월 26일
Thank you very much for your feedback!

10/10 - 훌륭해요

Brittany

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 12월 26일
Thank you very much for your feedback!

10/10 - 훌륭해요

Crystal

2023년 12월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 12월 26일
Thank you very much for your feedback!

8/10 - 좋아요

Wendy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall very happy with suggestions for management
Great service. Easy to make reservations. Rooms were beautiful and very functional with dishes and full kitchen. Good location: Business district, close to stores, & easy to reach downtown and nearby cities. Overall very happy. It was very clean too. I do suggest top floor as we had multiple young children upstairs that we had to call the front desk to get them to settle down. (the dishes in the cabinets were rattling!) Exceptions management should consider: All rooms except shower/toilet rooms were really dark even with all lights on. Very difficult to put on make-up in the bathroom sink area! A magnifying mirror, dish rag for washing dishes, knowing the TV guide channel would be helpful too. I wanted premium TV service. Last hotel I stayed at allowed me to sign in to my Netflix account & YouTube. No cream for coffee in room. Pool towels were the size of dish towels. Pool and outside area beautiful. Hot tub looked dingy/not inviting. No Bible to be found in any of the drawers.
2023년 12월에 2박 숙박함
답변 제공: Guest Services 님, 2023년 12월 26일
Thank you very much for your feedback, we will use it to provide a better experience for our guests in the future!

10/10 - 훌륭해요

Bonny

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Guest Services 님, 2023년 12월 26일
Thank you very much for your feedback!

10/10 - 훌륭해요

Irene

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean property, plenty of parking. Close to the outlets and Legoland. Breakfast was great. Friendly staff and helpful when we realized we forgot a charger in the room after check out.
2023년 12월에 2박 숙박함
답변 제공: Guest Services 님, 2023년 12월 26일
Thank you very much for your feedback!

8/10 - 좋아요

amy

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
We were not aware this was a dog friendly hotel, which is totally ok with us, but our room smelled like a wet dog...thankfully we were only there one night so we just dealt with it. Dee at the bar was awesome
2023년 12월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 12월 26일
Thank you very much for your feedback!

10/10 - 훌륭해요

Min

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Guest Services 님, 2023년 12월 26일
Thank you very much for your feedback!

10/10 - 훌륭해요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: Guest Services 님, 2023년 12월 26일
Thank you very much for your feedback!

8/10 - 좋아요

Julie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved this hotel. It was in a great area and location next to a lovely shopping complex with coffee shops and restaurants. The rooms were really nice. The breakfast was good. They had happy hour 3 times a week which was a great touch. The staff were great. The garden and pool area was good. The jacuzzi didn’t seem that clean would be my only downside. Would definitely go again.
2023년 11월에 3박 숙박함
답변 제공: Guest Services 님, 2023년 12월 26일
Thank you very much for your feedback!

10/10 - 훌륭해요

Regina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect family stay
My family and I stayed here for a quick over night trip after Legoland and it was a great stay! Very clean, comfy, the rooms are a great size, front desk was friendly and check in/out was so quick. The breakfast buffet was perfect for my family. Would definitely stay here again!
2023년 11월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 12월 26일
Thank you very much for your feedback!

10/10 - 훌륭해요

Nelli

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was really clean and staff were really nice. It didn't feel just like any other hotel. It was really pretty too. Felt as If I paid hundreds for staying a night. My family and I didn't want to leave. Thank you.
2023년 11월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 12월 26일
Thank you very much for your feedback!

10/10 - 훌륭해요

Jessica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Liked size of room and kichenette. Unfortunately, hot tub jets were not working.
2023년 11월에 3박 숙박함
답변 제공: Guest Services 님, 2023년 12월 26일
Thank you very much for your feedback!

10/10 - 훌륭해요

keith

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Large suites, beautiful courtyard, w fire feature & nice seating/tables, friendly
2023년 11월에 2박 숙박함
답변 제공: Guest Services 님, 2023년 12월 26일
Thank you very much for your feedback!

10/10 - 훌륭해요

David

2023년 11월에 2박 숙박함
답변 제공: Guest Services 님, 2023년 12월 26일
Thank you very much for your feedback!

10/10 - 훌륭해요

Thomas

단체 여행
2023년 11월에 4박 숙박함
답변 제공: Guest Services 님, 2023년 11월 26일
Thank you!

10/10 - 훌륭해요

khua

가족 여행
2023년 11월에 2박 숙박함
답변 제공: Guest Services 님, 2023년 11월 26일
Thank you!

10/10 - 훌륭해요

MAE ANN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Guest Services 님, 2023년 11월 26일
Thank you!

10/10 - 훌륭해요

Art

2023년 10월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 11월 5일
Outstanding. Thanks!