Dear Guest,Thank you for taking the time to review the hotel. We appreciate your feedback regarding your stay. I can assure you this is not a typical experience and I apologize that we were unable to address your concerns while you were at the hotel. We hope to regain your confidence in a future stay.

Thank you for taking the time to review the hotel. We appreciate your feedback regarding your stay. I can assure you this is not a typical experience and I apologize that we were unable to address your concerns while you were at the hotel. We hope to regain your confidence in a future stay.Thank you

Dear Jose,We offered you a room change or a full refund for your satisfaction as you requested, however you declined and wanted the T.V to be fixed and stay in the same room, which we offered right away, yet chose not to allow us to fix it. The next day we asked you again for the T.V and Fixed it right then. I hope you reconsider to evaluate your thoughts.Sincerely,Management

Dear Osbaldo,Last minute reservations are non cancelable according to the TLTC policy.Thank you for choosing to stay with us.Sincerely,Management

Dear Jessica,Thank you for sharing your feedback, we take your satisfaction seriously and will thoughtfully consider your response. We are dedicated to implementing improvements to enhance the experience of all our guests.Our representatives are welcoming and happy to help with any situation, whenever a guest requests. Should you have requested it, our staff would have definitely accommodated your requests.The pay at property policy only allows the person who has their name on the reservation to checkin in-person. The only way to book for a family or friend is to choose a pay online to a third party and put the name of the intended guest who will be checking in. Please be advised that the guest would still have to provide a valid debit/credit card under their own name for holding the security deposit as an incidental. Regarding your concerns about charges, we understand that every hotel has distinct policies. Our hotel, being independently owned and operated, adheres to specific guidelines. We encourage all guests to review our booking and cancellation policies thoroughly, which are available on our reservation pages. This helps ensure clarity and understanding of our terms before making a reservation.Our cancellation policy, as outlined in your reservation details, requires a notice of 24-48 hours prior to the check-in time for a free cancellation or modification, depending on the booking platform.. This condition is in place to manage last-minute changes effectively and minimize business disruptions. Additionally, we are sorry to remind you that you forgot to remind us that you changed your plan after informing us that you already checked out at 9:48am.We regret the situation that you had to drive and arrive in person and your guest had to wait until your 9:00 pm arrival. We appreciate your understanding and cooperation in this matter. We always strive to provide clear communication regarding our policies to avoid any misunderstandings. It’s our goal to offer a welcoming and respectful environment for all our guests.If you have any further questions or require assistance, please do not hesitate to contact us.Sincerely,Management