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We're truly sorry to hear about your dissatisfaction with the cleanliness and condition of our facilities, Ann. Maintaining a clean and comfortable environment is a top priority for us, and we regret that we fell short of your expectations. We appreciate you bringing this to our attention and hope you'll consider giving us another chance to provide you with a better experience in the future.

Thank you so much for your great feedback, Daniel! We are so appreciative that you decided to stay with us and we are so glad you enjoyed our convenient location to Legoland and the outlet mall. We truly hope you return in the future.

Thank you for your honest review, Reginald! We are excited to share that we are in the process of renovating our buildings in order to provide more modern and comfortable guestrooms. We hope next time you stay with us, you will be able to enjoy the updates we have made to our property. Thank you again for your feedback!

Thank you so much for your positive feedback and rating, Anita! We are so happy to hear you enjoyed your guestroom, the property and location. We look forward to seeing you again next time your travels return to Carlsbad.

I'm sorry to hear about your experience during your stay with us, Aracely. Please accept our sincerest apologies for the cleanliness issues you encountered, as well as the inconvenience with the drainage, odor, and wifi. This does not reflect the standard of service we aim to provide to our guests.We take feedback seriously and have addressed these concerns with our housekeeping and maintenance teams to ensure that such issues are promptly rectified. Once again, we apologize for the inconvenience caused and thank you for bringing these matters to our attention. We hope to have the opportunity to exceed your expectations in the future.

Thank you so much for your perfect score, Carlos! We are so happy to hear you enjoyed your stay with us and we cant wait to welcome you back in the future.

Thank you for your positive feedback regarding our no-smoking policy, Larry. We understand the importance of maintaining a healthy environment for all our guests and we're glad to hear that our team promptly addressed the situation to prevent further issues. We are happy to know this did not entirely affect your positive experience and we hope we get the chance to see you again in the future.

Thank you so much for your awesome rating, Kelly! We are so glad to hear that our staff was accommodating and your guestroom was clean and cozy for you. We strive to provide excellent service and a clean environment for guests like yourself and we appreciate you for providing us great feedback.

Thank you so much for your great rating and comment, Ankit! We are happy to know that our Legoland shuttle was convenient for you and your family. We hope you choose us again next time your travels return to Carlsbad.

Thank you for sharing your experience and mentioning the convenience of our location and shuttle to Legoland. We appreciate your feedback regarding the initial smell in your guestroom and we apologize for any inconvenience caused. However, we're delighted to hear that you enjoyed exploring the walkable areas nearby and would recommend us. We look forward to welcoming you back in the future!

Thank you for your feedback, Karlo! We are glad to know that our convenient location to attractions and services was a plus and we are happy to hear that you enjoyed your stay.

Thank you for sharing your feedback with us, Fernando. We apologize for any discomfort you experienced due to the firmness of the mattress during your stay. Your comments are valuable to us, and we will certainly take them into consideration as we strive to improve our accommodations and comfortability for our guests'. We hope to have the opportunity to better serve you in the future.

Thank you for your perfect score, Marco! We are so happy to hear you enjoyed our convenient location and we hope we get the chance to welcome you back in the future.

Thank you for taking the time to share your feedback with us, Jeff. We apologize that your experience did not meet your expectations. We understand the importance of maintaining our property to the highest standards and will certainly take your comments into consideration while we make improvements. We're glad to hear that our staff provided friendly service during your stay and we hope to have the opportunity to better serve you in the future.

Thank you for your feedback, Elizabeth. We appreciate you for staying with us.

Thank you so much for your perfect score, Pamela! We are so happy to hear that you and your kids enjoyed your stay with us and we cant wait to welcome you back in the future.

Thank you for taking the time to share your feedback, Cyrille. We apologize if our staff availability didn't meet your expectations during your stay. Ensuring prompt and attentive service is important to us, and we'll review our staffing levels and procedures to improve in this area. We truly appreciate your understanding.

We're truly sorry to hear about your disappointing experience during your recent stay, Humberto. Your feedback regarding the condition of the room and amenities is concerning, and we apologize for any inconvenience this may have caused. Maintaining cleanliness and functionality is a top priority for us, and we regret that we fell short in meeting your expectations. We hope you might reconsider giving us another chance in the future to provide you with the exceptional stay you deserve. Thank you for bringing these matters to our attention.

Thank you for sharing your positive experience with us, Jose! We're thrilled to hear that you enjoyed our convenient location near Legoland and the beach, as well as the shopping options across the street. It's wonderful to know that you found our Windmill Food Hall to be a great dining option with its variety of food choices. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future. Thank you for choosing to stay with us!

Thank you for taking the time to provide feedback about your recent stay at our property. We sincerely apologize for the inconvenience and frustration you experienced due to the alarm disturbance and the lack of prompt assistance from our staff. Providing excellent service and a comfortable environment for our guests is our top priority, and we apologize for falling short on this occasion. We appreciate your continued loyalty despite the challenges you've faced during your stays with us. We sincerely hope that you will consider giving us another opportunity to serve you better in the future. If you choose to stay with us again, please do not hesitate to reach out to our management team directly, and we will ensure that your next stay is nothing short of exceptional.

Thank you for sharing your great experience, Jeremy! We're delighted to hear that you found our proximity to LEGOLAND and restaurants convenient for your stay. Our shuttle service to Legoland is designed to enhance our guests' experience, and we're glad to hear it met your needs. We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable visit in the future.

Thank you so much for your great rating, Tracy! We appreciate your feedback.

Thank you for taking the time to share your feedback with us, Pam. While we're pleased to hear that you found our staff to be friendly and that you enjoyed the comfort and quietness of your room, we apologize for the inconveniences you experienced during your stay. We apologize for the issues with the room door, thermostat, and coffee machine. Our maintenance team will be notified immediately to address these concerns and ensure that all room amenities are in proper working order for our guests' comfort. Once again, we apologize for any inconvenience caused and we appreciate your understanding. If your travels bring you back to our area, we hope to have the opportunity to provide you with a more enjoyable stay.

Thank you for sharing your experience with us, Allison. We're pleased to hear that you enjoyed the convenient location near the beach and the outlet mall. Your feedback regarding the bathrooms will be taken into consideration, and we'll address the issues you've mentioned to ensure a more comfortable stay for our guests in the future. We're also thrilled that you got to enjoy the famous flower fields during your visit. We hope you give us another chance in the future to provide you a more improved experience.

Thank you for your feedback, Silveria! We are happy to know your stay was enjoyable overall. We will be sure to address the fan in the bathroom to prevent this from occurring for future guests. We also sincerely apologize if there were any other disruptions during your sleep. We understand how important a peaceful environment is and we hope you can give us another chance to provide that in the future.

Thank you so much for your perfect rating, Edward! We are very sorry to hear that the refrigerator in your guestroom did not operate properly and we will ensure all of our room amenities are working in each guestroom to prevent this in the future. We appreciate your understanding and we hope to have the chance to accommodate you better in the future.

Thank you for your honest feedback, Christopher! We appreciate you taking the time to review our hotel.

We appreciate your feedback regarding your recent stay, although we're sorry to hear that it didn't fully meet your expectations. We apologize if we fell short in making your stay as enjoyable as it could have been. Your comments will be shared with our team for further improvement. If you decide to give us another chance in the future, we'd love the opportunity to provide you with a more improved experience.

Thank you for your rating, Phyllis! We hope you enjoyed your stay with us.

Thank you so much for your great rating and comments, Vanessa! We really appreciate you taking the time to provide awesome feedback about your recent stay. We hope to be your hotel of choice next time your travels return to Carlsbad.

Thank you so much for taking the time to review our hotel, Lorraine. We appreciate your comments about our nice landscaping and we are happy to hear you enjoyed your experience. We hope we get the chance to see you again in the future.

Thank you so much for your perfect rating, Joseph! We appreciate you for being our guest and we are happy to hear you enjoyed your stay with us.

Thank you for your perfect rating, Ann! We are so happy that you enjoyed our shuttle service to Legoland as well as our great service. We hope we get to be your hotel of choice next time you return to Carlsbad.

We sincerely apologize for the series of unfortunate events you experienced during your stay with us, Daniella. It is unacceptable that you were given the wrong room multiple times and encountered cleanliness and functionality issues. We understand the frustration and inconvenience this caused, especially on a special occasion like your birthday getaway.Please know that we take your feedback seriously and will be addressing these issues with our team to ensure that such mistakes are not repeated in the future. We would like to offer our sincerest apologies once again and assure you that we are committed to providing you with the quality service and experience you deserve. If you would like to discuss this matter further or if there's anything else we can do to rectify the situation, please don't hesitate to contact us directly.

Thank you for your honest review, Wenyu.

Thank you for sharing your positive experience with us, Briana! We're thrilled to hear that you enjoyed your stay and found your room to be spacious and comfortable. We're also glad to hear that you appreciated the food hall with its variety of dining options on the property. We look forward to welcoming you back again in the future!

Thank you for taking the time to share your feedback with us, Giovanni. We're pleased to hear that you enjoyed the dining options within walking distance of our property.However, we apologize for the cleanliness issues you encountered in your room and the shortage of clean towels at the pool area. Your comments have been shared with our housekeeping and maintenance team, and we will take immediate steps to address these issues to ensure they do not happen again in the future.We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a better experience next time.

Thank you for providing feedback about your recent stay with us, David. It is upsetting to hear we did not meet you expectations in any way. We understand your frustration and disappointment, and we're deeply sorry that we fell short of providing you with the exceptional experience we strive for. We will be taking your comments into consideration and addressing these concerns with our housekeeping and maintenance departments. We sincerely hope you will reconsider and give us another opportunity to provide you with an improved stay in the future.

Thank you for your rating of our hotel, Sharon! We hope you enjoyed your stay with us.

Thank you for taking the time to share your feedback with us, Luis Emmanuel. We apologize for the inconveniences you encountered during your stay. It's disappointing to hear that the room cleanliness was not up to our normal standard. We will address these issues with our housekeeping team to ensure that they are properly addressed and do not occur in the future. We're pleased to hear that our staff, especially Justine, provided good and friendly service. Again, we thank you for taking the time to provide feedback and we hope to have the opportunity to welcome you back in the future and provide you with an improved experience

Thank you for your kind words, Cheryl! We're delighted to hear that you had a great experience at our hotel and that our location near the outlet and Legoland was convenient for you. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

Thank you for your review, Whitley! We're thrilled to hear that you had a great experience at our hotel and found it to be a good value for the price. We're also glad to hear that our convenient location was beneficial for your stay. We look forward to welcoming you back again in the future!

Thank you for taking the time to leave us a review, Mary Ellen! We're glad to hear that you had a positive experience overall during your stay. We hope to have the opportunity to welcome you back again in the future!

Thank you for your feedback, Carolyn! We appreciate you for staying with us.

We are delighted to hear that you had a positive experience during your stay with us! Thank you for sharing your positive feedback. We can't wait to welcome you back soon for another wonderful visit.

Thank you for your kind review, Amber! We're thrilled to hear that you had a nice stay and found our accommodations to be clean. We apologize for any discomfort you experienced with the bed and appreciate your feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

Thank you for your review, Flordina! We are glad to hear you enjoyed our convenient location and the shopping outlets across the street. We are so grateful that you decided to stay with us and we hope we get the chance to be your hotel of choice next time you visit Carlsbad.

We sincerely apologize for the disappointment and inconvenience you experienced during your recent stay with us, Jenny. It is disheartening to hear that your impression of our property did not meet your expectations and that you encountered cleanliness issues in your room. Your feedback has been shared with our housekeeping and maintenance teams, and we are taking immediate steps to address the issues you mentioned, including the cleanliness of the room, the broken screen door, and the uncomfortable bed. Thank you for bringing these issues to our attention, and please accept our sincerest apologies once again.