Dear Christine,Thank you so much for the Five Star rating.I truly hope we have the opportunity to welcome you back to Kona Kai in the future.With sincere regards,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Austin,I am so sorry that we fell short of your expectations. Historically, we average an online rating of 4.51 out of 5 stars, so any insight you can provide to me directly at Kona Kai that will help us to improve, I warmly welcome your feedback.Please feel free to reach out to me directly at Kona Kai.With sincere regards in hospitality, I remain at your service.Scott OstranderGeneral ManagerKona Kai San Diego

Greetings, Timothy!I very much appreciate your commentary, but would truly like to learn more about your stay, especially the room number in which you stayed.Our overall cleanliness scores across all online review platforms are stellar, so I am deeply concerned about the challenge you experienced.I do hope you will reach out to me and that I have the opportunity to take immediate corrective action, as well as regain your trust.With sincere regards, I remain at your service.Scott OstranderGeneral ManagerKona Kai San Diego

Dear Jason,Thank you so much for the Five Star rating. I hope we have the opportunity to serve you again in the near future.With sincere regards,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Dominique,I am thrilled that your had the opportunity to experience the soul of Kona Kai.I very much look forward to warmly welcoming your return visit.In hospitality,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Lucia,I am overjoyed you had a perfect one night getaway!See you again soon! Please stop by and say "hello".My best,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Omar,I am so sorry for your food & beverage experience. Trust in the fact that your experience was very much the exception and not the rule. Our restaurant is ranked #2 out of 2,200+ restaurants in San Diego and our online rating is 4.56.I do hope you will provide us another opportunity to demonstrate the true soul and service of Kona Kai. Please reach out to me directly prior to your next visit so that I may personally ensure your expectations are exceeded.With sincere regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego

Greetings, Ron!I appreciate the Four Star review and hope to see you again at Kona Kai.With gratitude,Scott OstranderGeneral ManagerKona Kai San Diego

Good Afternoon Victoria Ann, we are thrilled you enjoyed your recent stay at Kona Kai! Thank you so much for the 5 out of 5 Rating! We hope to welcome you back soon!

Dear Richard,Thank you for the Five Star review. I am thrilled that you had another wonderful stay.As always, we are at your service and look forward to your return visit.Sincerely,Scott OstranderGeneral ManageKona Kai San Diego

Gracias por tus comentarios. Agradezco encarecidamente comentarios adicionales para que tengamos la oportunidad de mejorar.Saludos,Scott OstranderGestión GeneralKona Kai San Diego

Dear Riczelle,I cannot thank you enough for your kid words and for your providing us a Five Star rating.I look forward to warmly welcoming you back to Kona Kai!With best regards,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Carson,Thank you so much for the Five Star rating and your feedback.I truly hope we see you again soon at Kona Kai!With sincere regards,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Cynthia,I cannot thank you enough for sharing very detailed constructive commentary regarding your stay.Trust in the fact that your experience was very much the exception and not the rule. May I kindly request that you reach out to me directly at Kona Kai so that I may learn of the room number in which you stayed so that I may take immediate corrective actions, as well as have the opportunity to regain your trust? Unfortunately, this review site will delete my response if I provide my direct contact information, but you can reach me directly at Kona Kai.With sincere regards in hospitality, I remain at your service.Scott OstranderGeneral ManagerKona Kai San Diego

Hi, Narine!I am so happy you had a wonderful Kona Kai experience. Thank you for the Five Star rating.I truly hope we have the opportunity to serve you again in the near future.Regards,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Connie,I am most appreciative of your kind words and for providing us a Five Star rating. I must agree...our beds are outstanding!I hope to see you again soon at Kona Kai!With best regards,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Sophia,I very much appreciate your kind words. It seems as though you had a very good stay.If there is anything we can improve upon to earn a 4 or 5 star rating, I warmly welcome your feedback. Please feel free to contact me directly at Kona Kai to share details regarding your stay and/or so that I can personally ensure we exceed your expectations on your next visit.With best regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Muzammil,While three star reviews are very rare for Kona Kai, I am hopeful you can share feedback with me regarding your stay so that we can improve.It is our goal to exceed the expectations of our guests. Every guest, every time.I do hope you take the time to reach out to me directly at Kona Kai to share your experience.In hospitality,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Wendy,I am most appreciative of your providing us a Five Star rating.I truly hope we have the opportunity to welcome you back to Kona Kai in the future.With sincere regards,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Wendy,I am thrilled you had a wonderful stay.Thank you for the kind words and for providing us a Five Star rating.I hope to warmly welcome your return to Kona Kai in the near future.Sincerely,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Kuthur,Thank you so much for the feedback. I will research the room you stayed in and replace the furnishings right away.On your next visit, I encourage you to seek a higher floor for the best views of the Bay, the City and the Hillsides.With kind regards,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Mark,I very much appreciate your feedback. Although we are very competitively priced within the San Diego market (especially compared to Downtown, Mission Bay and Coronado), I take your commentary to heart.If there is anything we can do to provide greater value, I sincerely welcome your feedback. With best regards, I remain at your service.Scott OstranderGeneral ManagerKona Kai San Diego

Dear Irene,Thank you for your valuable feedback. Please know that your comments are truly important, although very much the exception and not the rule.Should your future travels call for a return visit to San Diego, I do hope you will try us again. Feel free to reach out to me directly so that I may personally ensure your expectations are exceeded.With sincere regards in hospitality,Dear Akbar,I am so sorry that we fell short of your expectations.Our records indicated that you arrived at 2:57pm (check-in time is 4pm). Although we put forth every effort to check our guests in prior to the arrival time, this is not always possible due to the occupancy and demand at Kona Kai.I do show we were slightly delayed in meeting our own guideline of a 4pm check-in, and were not able to process your arrival until 4:21pm. My records further indicate, due to our 21 minutes of tardiness, our team upgraded you to a junior suite due to your inconvenience.Moreover, I have reviewed your account and there were no fees assessed for pool use (we have never posted such fees). The only fees that are on your account are those that are/were fully disclaimed pursuant to California law on the website in which you booked this reservation.I do encourage you to reach out to me directly at Kona Kai if I can provide further clarification or if there is anything I can do to regain your trust in hopes of earning your business again in the future.With sincere regards in hospitality, I remain at your service and hope to exceed your expectations in the future.Scott OstranderGeneral ManagerKona Kai San Diego

Dear Tamira,I am grateful for your providing us a Five Star review and glad your had a great stay.On behalf of our team, we hope to see you again in the future.With kind regards,Dear Akbar,I am so sorry that we fell short of your expectations.Our records indicated that you arrived at 2:57pm (check-in time is 4pm). Although we put forth every effort to check our guests in prior to the arrival time, this is not always possible due to the occupancy and demand at Kona Kai.I do show we were slightly delayed in meeting our own guideline of a 4pm check-in, and were not able to process your arrival until 4:21pm. My records further indicate, due to our 21 minutes of tardiness, our team upgraded you to a junior suite due to your inconvenience.Moreover, I have reviewed your account and there were no fees assessed for pool use (we have never posted such fees). The only fees that are on your account are those that are/were fully disclaimed pursuant to California law on the website in which you booked this reservation.I do encourage you to reach out to me directly at Kona Kai if I can provide further clarification or if there is anything I can do to regain your trust in hopes of earning your business again in the future.With sincere regards in hospitality, I remain at your service and hope to exceed your expectations in the future.Scott OstranderGeneral ManagerKona Kai San Diego

Dear Mariana,I am so sorry that we fell short of your expectations. Your experience is very much the exception and not the rule. Please trust in the fact that I will immediately research and take corrective action based upon your valuable feedback.I truly hope we have the opportunity to serve you again in the future.Sincerely,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Guest,I am most appreciative of your kind words as well as your constructive feedback, which is vitally important to helping us to be better and to exceed the expectations of guests.It is my understanding that our front office manager was in contact with you in the past 24 hours, made retribution and has invited you back to Kona Kai in the future. I truly look forward to regaining your trust and demonstrating that your experience was very much the exception and not the rule.With sincere regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Tannika,I cannot thank you enough for your kind words. I very much appreciate you taking the time to post a review of your recent Kona Kai experience and hope we have the opportunity to warmly welcome you back in the near future.With my best regards,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Dana,In nearly four years, post-pandemic, we have only received 12 one star reviews out of more than 2,400 reviews.Your feedback is important and valuable so that we can learn from your experience.Please feel free to reach out to me directly at Kona Kai.Sincerely,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Tristen,Overall, I am happy you had a good stay. I appreciate your constructive commentary; however, such fees seem to be the wave of the future - especially in resort destinations. We diligently and frequently research the market to ensure we are fairly positioned and have a competitive advantage.I hope we have the opportunity to serve you again.Sincerely,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Maxim,I am so sorry for the challenges you experienced. Would you be so kind as to reach out to me directly at Kona Kai so that I may learn more about your stay, take corrective action and work to regain your trust and make it right?With best regards, I hope to hear from you.Scott OstranderGeneral ManagerKona Kai San Diego

Hello Laura -It is very unfortunate, we fell short of our services provided to you during your stay with us at the Kona Kai Resort. We definitely appreciate you and your honest feedback as it gives us an opportunity to learn and grow from these experiences. Please accept my sincerest apologies for falling short and inconvenience we have caused you.We definitely appreciate you, for your honest feedback. Please reach out to me as I want to do right by you. My email is located in my signature below.With Hospitality,Joseph TaumuaDirector of Resort OperationsE: jtaumua@sdkonakai.com

Dear Megan,Thank you so much for the Five Star rating. I truly hope we have the opportunity to warmly welcome you back to Kona Kai in the near future.With sincere regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Claire,I am most grateful for your kind words. Thank you for taking the time to post a review of your recent Kona Kai experience.On behalf of our entire team, I am thrilled that you loved Kona Kai and we look forward to welcoming you back soon.With best regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Guest,I am so sorry we fell short of your expectations. In nearly four years, post-pandemic, we have only received 11 one star reviews out of more than 2,400 reviews.I very much welcome feedback regarding your stay and how we can improve.Please feel free to reach out to me directly at Kona Kai.Sincerely,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Eric,Thank you so much for your feedback. I am so sorry for the manner in which your credit card issue was handled. As you can see by the majority of the reviews on this site, your experience was very much the exception and not the rule.I do hope we have the opportunity to serve you again in the future. Should your future travel plans call for a return visit to San Diego, please reach out to me directly. Unfortunately, this review sight will delete my response if I provide my direct contact information; however, please feel free to reach me at Kona Kai Resort San Diego.With sincere regards,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Trudy,Overall, I am thrilled that you had a wonderful stay. Moreover, I appreciate your feedback and will work to make sure such fees are better communicated via this booking source.With that said, I truly hope we have the opportunity to serve you again in the future.With sincere regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Brooke,I am grateful for your kind words. I very much look forward to warmly welcoming your return to Kona Kai in the near future.Thank you for the Five Star rating.See you soon,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Peter,I am most appreciative of your taking the time to post a review of your recent stay at Kona Kai. Thank you for the Five Star rating as well.With sincere regards, I hope to see you again.Scott OstranderGeneral ManagerKona Kai San Diego

Dear Joel,Thank you so much for taking the time to post a review of your recent at stay at Kona Kai, as well as providing us a five star rating.I truly hope we have the opportunity to welcome you back in the near future.With sincere regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego

Dear David,I am grateful for your providing us a Five Star rating based upon your recent Kona Kai experience.I do hope we have the opportunity to serve you again in the near future.With best regards, I remain at your service.Scott OstranderGeneral ManagerKona Kai San Diego

Hello Cathi, Thank you for taking the time to share your wonderful experience and providing us a Five Star rating. We are thrilled to hear you enjoyed your stay and all Shelter Island has to offer. We hope to welcome you back again soon!

Greetings, Denise!Thank you for taking the time to post a review of your experience.I am so sorry about the AC/noise in your guestroom. I am unable to provide my direct contact information as this review site will reject my response if I do. Would you be so kind as to contact me at Kona Kai Resort so that I may learn of the room number in which you stayed so that I may take immediate corrective action?In addition, you mentioned you had been charged for parking. Did you not have a vehicle on-site during your stay? If not, let me know that as well so I can issue any credits due you.I truly hope we have the opportunity to serve you again in hopes that we provide an elevated experience free from the above.With sincere regards,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Luis,Although I have not heard of such inconvenience by past guests, I take your constructive commentary to heart and will immediately address and take corrective action so that you and/or future guests are not affected by such noise.I do hope we have the opportunity to serve you again in the future.With sincere regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Michael,Thank you so much for posting a rating of 5 based upon your recent Kona Kai experience.I truly hope we have the opportunity to serve you again in the future.With best regards,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Chase,I am most appreciative of your providing us with a perfect '10' rating. I look forward to welcoming you back to Kona Kai in the future.With sincere regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Young,Thank you for much for the Five Star rating. I look forward to welcoming you back to Kona Kai in the future.With sincere regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego

Greetings, Shauna!I very much appreciate you posting a Four Star rating, based upon your recent stay at Kona Kai.I look forward to having you as our guest again in the future.Sincerely,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Anna,I am thrilled that you had a wonderful stay at Kona Kai. Thank you for posting a perfect '5' rating, based upon your stay.On behalf of our entire team, I hope to welcome you back in the future.With kind regards,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Jeremy,Thank you for providing us a Four Star rating based upon your recent Kona Kai experience.On behalf of our entire staff, I hope we have the opportunity to welcome you back in the future.With sincere regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Steve,Thanks so much for the wonderful rating. I am thrilled that you had a great stay!I look forward to welcoming you back to Kona Kai in the future.With sincere regards,Scott OstranderGeneral ManagerKona Kai Sai Diego