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Reviews of Motel 6 Belmont, CA - San Francisco - Redwood City

2 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 457 out of 1005 reviews" "
Rating 8 - Good. 200 out of 1005 reviews" "
Rating 6 - Okay. 122 out of 1005 reviews" "
Rating 4 - Poor. 90 out of 1005 reviews" "
Rating 2 - Terrible. 136 out of 1005 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Had a beautiful Weeknd there. Definitely coming back. Home away from home. Thank u.
Stayed 3 nights in Apr 2024
Response from Sophia CSR on Apr 18, 2024
Dear Guest,Many thanks for your 5-star rating! We're thrilled to hear that you had a wonderful time during your stay with us. Creating a "home away from home" atmosphere is exactly what we strive for, and we're delighted that you felt that way. We can't wait to welcome you back for another memorable weekend soon!

10/10 Excellent

Krys

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great. Good place to lay down and crash after a 15 hour drive.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 18, 2024
Dear Guest,We're pleased to receive your glowing 5-star review! Our team is really happy that you liked our place and that our staff made you feel extra special. It's great to know you felt comfy after your long drive. We work hard to make sure our guests feel at home and can unwind. We're super excited that you had such a good time. Come back and visit us again soon!

4/10 Poor

Mario

Traveled with group, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
More like a dive motel. Keep searching don’t even think about it
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 17, 2024
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 Excellent

Shaizaz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
*****
Stayed 3 nights in Feb 2024
Response from Sophia CSR on Apr 17, 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

2/10 Terrible

Jesus

Traveled with group, Business traveler
Disliked: Cleanliness
Inconvenient
Stayed 7 nights in Apr 2024
Response from Sophia CSR on Apr 15, 2024
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

8/10 Good

Michael

Liked: Staff & service
Disliked: Amenities
It was reasonably affordable
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 15, 2024
Dear Guest,It is heartwarming to see such a wonderful 4-star rating. I am glad to see that you found our accommodation affordable. We truly appreciate you taking the time to rate your experience. If there's anything we can do to improve your experience and earn that extra star, please don't hesitate to let us know. Our Team is looking forward to serving you again on your future travels.

10/10 Excellent

DAMRI

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 14, 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

8/10 Good

Laura L

Liked: Cleanliness, staff & service
Liked staff, management and room but several things need either updating or fixing, like the 'disabled' shower, keys that don't open the room, etc.
Stayed 1 night in Jan 2024
Response from Sophia CSR on Apr 14, 2024
Dear Guest,Thank you for your 4-star review and for sharing your experience! We're glad to hear you enjoyed the service, management, and your room during your stay. We appreciate your honest feedback on areas for improvement, such as the handicapped shower and room keys. Rest assured that we will swiftly resolve these issues in order to improve the overall experience for all of our guests. We look forward to welcoming you back for an even greater stay in the future!

6/10 Okay

Nathaniel, San Carlos

Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 14, 2024
Dear Guest,We appreciate the 3-star rating of your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Safoura

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Sophia CSR on Apr 8, 2024
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 Excellent

Judith

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly helpful staff. This place is afordable and it is clean. Very good value. I have stayed at the Motel and also at the Studio which is also excellent value.
Stayed 3 nights in Mar 2024
Response from Sophia CSR on Apr 7, 2024
Dear Guest,We're pleased to hear that you had a wonderful experience with us! Thank you so much for your kind words regarding our friendly and helpful staff, as well as our affordable and clean accommodations. We strive to provide excellent value for our guests, and we're delighted that you found both the Motel and Studio to meet your expectations. We look forward to welcoming you back on your next visit!

8/10 Good

Wendy Jia Men

Traveled with family
Liked: Staff & service, amenities
Bed and restroom very clean. Our room was on the first floor, visible mold issues on the walls, bathroom ventilation fan not working. Outside garden lawn with drainage issues, mud and water collect on walkways after rain.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Apr 7, 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are thrilled to see this 4-star rating and comment. We're delighted to hear that you found our bed and restroom to be very clean during your stay. However, we regret the inconvenience caused during your stay. Your concerns have been noted and forwarded to our team for improvement. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Neil, Redmond

Business traveler
Liked: Cleanliness, staff & service
It was cheap, clean and close to Belmont.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 5, 2024
Dear Guest,Many thanks for your glowing 5-star review! We're delighted to hear that you found our accommodations affordable, impeccably clean, and conveniently located near Belmont. Providing exceptional value, cleanliness, and proximity to local attractions is always our aim, and we're pleased that we hit the mark for your stay. We look forward to welcoming you back for another fantastic experience soon!

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities
Staff (Phillip) and owner were MOST accommodating!
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 4, 2024
Dear Guest,Thank you for your complimentary 5-star review! We're delighted to hear that Phillip and the owner went above and above to enhance your visit. Our first priority is to provide outstanding service and accommodate our customers' needs. We appreciate your input and look forward to seeing you again soon for another fantastic visit!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Not enough electrical outlets and no fan in bathrooms.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 1, 2024
Dear Guest,Appreciate your 4-star rating and your insightful comments. Regarding the electrical outlets and lack of fans in the bathrooms, we appreciate your feedback and We will definitely keep your suggestions in mind as we work to improve our services and give visitors a more relaxing stay. Your happiness is very important to us, and we look forward to having you return soon for an even greater experience.

10/10 Excellent

Hisham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very helpful staff only issue that it is away 24 miles ftom San Francisc.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 31, 2024
Dear Guest,Our team appreciates your wonderful 5-star review. We are happy to hear that you found our property to be extraordinarily clean and our staff to be really helpful. While we understand your concern about our distance from San Francisco, we hope that our dedication to providing a top-notch experience will make the journey worthwhile for you.  We look forward to welcoming you back in the future!

10/10 Excellent

Rusty

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Great Motel 6 good for families and working people. Every room has its negative quirks like maybe fridge light out or whatever petty thing but everything works and housecleaning almost daily. Love staying here . Close to where I want to be and cool parks nearby Safeway close Trader Joe’s too donut shop nearby
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 31, 2024
Dear Guest,Thank you for your fantastic 5-star review! We're thrilled you enjoyed your stay at Motel 6 and found our convenient location near Trader Joe's, Safeway, and beautiful parks to your liking. We acknowledge your feedback regarding minor inconveniences in the rooms and will strive to ensure every aspect of your stay meets your expectations in the future. We look forward to welcoming you back soon for another enjoyable experience!

6/10 Okay

Manuel

Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 31, 2024
Dear Guest,We appreciate your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

6/10 Okay

Karla

Traveled with family
The property was run down and location felt unsafe. Graffiti next door at outbuilding
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Dear Guest,We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. We will investigate your insecurities with our team to take corrective measures for your future visits. We hope you will choose us again in the future.

8/10 Good

Ronaldo Fernandez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

8/10 Good

ella

Stayed 2 nights in Mar 2024
Response from Sophia CSR on Apr 15, 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 Excellent

Hisham

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 3 nights in Mar 2024
Response from Sophia CSR on Mar 24, 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 Excellent

Julia

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and clean, the beds were pretty comfortable. Staff was very nice and friendly.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 24, 2024
Dear Guest,Thank you very much for your nice words and 5-star rating! We are delighted to hear that you found the accommodation to be big and clean and that you loved the comfortable beds. Our staff takes great pride in giving excellent service, and we're glad you found them pleasant and kind. We hope to welcome you again soon for another amazing visit!

4/10 Poor

Nicholas R

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Sophia CSR on Mar 22, 2024
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
The best Motel 6 I have ever stayed.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 20, 2024
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

6/10 Okay

Justin

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
The elevator was next to our room very noisy most the right. The elevator was extremely small and smelled if urine. Outside was clean to an extent some homeless in the area. The room was clean very large. Only 1 plug and sund came right into room no curtain to block out the sunlight.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 20, 2024
Dear Guest,Thank you for appreciating the spaciousness and cleanliness of the room. We apologize for any inconvenience you experienced. Your feedback has been shared with our team for improvement. We hope you'll consider staying with us again, confident that your next visit will be as wonderful as most of our guests'.

10/10 Excellent

jeffrey

The rate was great and the area was safe and quiet
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 19, 2024
Dear Guest,Thank you so much for your glowing 5-star review! We're thrilled to hear that you enjoyed our great rates and found the area to be safe and quiet. Providing our guests with a comfortable and secure experience is always our top priority. We look forward to welcoming you back for another fantastic stay!

2/10 Terrible

John Brandon

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing to like about this property. Staff were not nice at all. The building and the room is not that clean. The roof in the building that we were in was also leaking on some parts nearby the elevator. We felt very unsafe due to the environment and the people that was in the same building with us. There are No Smoking signs everywhere but people were smoking not just cigarettes but also weed.
Stayed 3 nights in Mar 2024
Response from Sophia CSR on Mar 24, 2024
Dear Guest,We're sorry to hear that many aspects of your stay were unpleasant for you. We appreciate you bringing these problems to our attention; we will review each of your comments and ensure that they do not occur again. Guest pleasure and safety are very important to us, thus we appreciate any input we receive because it helps us improve. We would be delighted if you returned to stay with us again; we are confident that you will have the same fantastic experience as the majority of our guests.

6/10 Okay

Leonard

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Motel looks nice from the outside but the floor in our room looks like it hasn’t been mopped in a year. I wouldn’t walk around without any shoes or sandals
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 20, 2024
Dear Guest,Many thanks for appreciating the exterior of our motel. We regret any inconvenience caused by the floor condition in your room. Cleanliness is a top concern, and we will solve this issue right away. We hope you will give us another opportunity to create a better experience.

8/10 Good

Ashraf

Liked: Cleanliness, staff & service, property conditions & facilities
reasonable cost
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 19, 2024
Dear Guest,Thank you for your 4-star rating! We're glad to hear that you liked our reasonable cost. If there's anything we can do to improve your experience and earn that extra star, please don't hesitate to let us know. We appreciate your support and hope to see you again soon!

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 14, 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

6/10 Okay

Sue

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It worked for one night. Room as old as motel 6 when started or so it seemed. One plug in in living area to use.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 18, 2024
Hi Sue, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Natalie #Team6

10/10 Excellent

harrison

Liked: Cleanliness, staff & service, property conditions & facilities
was great
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 14, 2024
Dear Guest,Thank you for the 5 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

2/10 Terrible

Francisco

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Smoking slowed on non smoking building and rooms the front desk lady was rude and unprofessional the morning shift ... But the room attendants where awesome and nice
Stayed 7 nights in Feb 2024
Response from Sophia CSR on Mar 8, 2024
Dear Guest,We appreciate you taking the time to share your thoughts with us. It's wonderful that you had a positive experience with our friendly and excellent room attendants. We apologize for any inconvenience you may have encountered regarding the smoking issue and the morning shift interaction. Rest assured, we are looking into these matters promptly to enhance future stays. Your valuable feedback is crucial to us, and we hope to have the opportunity to provide you with an even better experience on your next visit.

4/10 Poor

Howard, Belmont

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Worn down room. Many Utilities not working. Cracked caulking behind sink. Shower head and arm loose from screws. TV base cracked…room telephone not working at all. Overhead light inoperable…needs much work
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Mar 8, 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Good

Justin

Stayed 1 night in Feb 2024
Response from Sophia CSR on Mar 5, 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

8/10 Good

Jose

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near freeway’s
Stayed 12 nights in Feb 2024
Response from Sophia CSR on Mar 4, 2024
Dear Guest,Thank you for your 4-star rating! We're glad to hear that our location near the freeways was convenient for you. If there's anything we can do to improve your experience and earn that extra star, please don't hesitate to let us know. We appreciate your support and hope to see you again soon!

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, very comfortable
Stayed 1 night in Feb 2024
Response from Sophia CSR on Mar 4, 2024
Dear Guest,A hearty thanks for your review. We're delighted to hear that you found the room nice and very comfortable. Our team sincerely appreciates your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 Excellent

Ruben

Traveled with family
Liked: Staff & service, amenities
Great price great front desk staff. Housekeeping not so much
Stayed 1 night in Jan 2024
Response from Sophia CSR on Mar 4, 2024
Dear Guest,Thank you for the 5-star rating! We appreciate your positive feedback on our great prices and front desk staff. We apologize for any inconvenience with housekeeping and will address the issue promptly. We value your input and hope to provide an even better experience during your next stay.

10/10 Excellent

Stephanie

Liked: Property conditions & facilities
y
Stayed 3 nights in Feb 2024
Response from Sophia CSR on Mar 4, 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

2/10 Terrible

Gregory

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Soap and pubic hair left in shower from previous guest, crap in toilet. Room stunk of old cigarette smoke, don't accept a room in Building A.
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 29, 2024
Dear Guest,It is disheartening to hear about your experience. We apologize for the inconvenience faced by you. Your concerns have been noted and forwarded to our team for improvement. We will hope you to give us another chance to improve our services to serve you better in the future.

2/10 Terrible

Olivier

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Sophia CSR on Mar 1, 2024
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

8/10 Good

Luciana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Sophia CSR on Feb 29, 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

8/10 Good

Maria

Business traveler
Liked: Cleanliness, staff & service
How thier mads where very nice and would have ur room cleaned veytime I was there,
Stayed 3 nights in Feb 2024
Response from Sophia CSR on Feb 26, 2024
Dear Guest,Thank you for your 4-star rating! We're glad to hear that you had a great experience with us. If there's anything we can do to improve your experience and earn that extra star, please don't hesitate to let us know. We appreciate your support and hope to see you again soon!

2/10 Terrible

It’s, California

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Girl y’all won’t try to catch me back over there, and I promise that too. Literally something is in that water cuz why is my eye burning after showering? And who had dandruff problems that day because why was the bathroom hairy? The ground is nasty I can definitely say that for sure. Why didn’t they put carpet? for this is crazy, why is the front desk way cleaner then the rooms? Anyway I am done trust, and believe don’t waste your money on this or any motel.
Stayed 3 nights in Feb 2024
Response from Sophia CSR on Feb 26, 2024
Dear Guest,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.

2/10 Terrible

Roy

Liked: Property conditions & facilities
👍
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Feb 26, 2024
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

2/10 Terrible

Mary

The motel had no availability to check in due too their lack of wifi to use their computers, so they asked me to wait. I waited 1 hour and then booked elsewhere. Double thumbs down. Pls refund me. The motel says they will cancel on their end so there is no delay. I will believe it when I see it. This was a disaster for me and many others.
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 26, 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. We will investigate your concerns with our team for prompt action. If you have any further concerns related to this situation please feel free to call up the property. We hope to serve you better next time.

8/10 Good

Laji

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Easy and convenient
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Feb 22, 2024
Dear Guest,Thank you for your 4-star rating! We're glad to hear that you had a great experience with us. If there's anything we can do to improve your experience and earn that extra star, please don't hesitate to let us know. We appreciate your support and hope to see you again soon!

2/10 Terrible

Corina

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
To NOISY 😩 The ceiling was leaking with water 😳, I changed rooms 3 times 😩 terrible 😔 terrible
Stayed 3 nights in Feb 2024
Response from Sophia CSR on Feb 22, 2024
Dear Guest,It is disheartening to hear about your experience. We apologize for the inconvenience faced by you. Your concerns have been noted and forwarded to our team for improvement. We will hope you to give us another chance to improve our services to serve you better in the future.

6/10 Okay

Elmer

Liked: Staff & service
Disliked: Property conditions & facilities
Building C is very noise. You can hear when everyone goes into their rooms or into the building. If you’re looking for a quick stay to sleep over the night this is cheap and will do the job. If you’re going to stay for more than a few days, I would recommend getting something better. We got this hotel thinking that we were going to be in the new unit building A.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Feb 21, 2024
Dear Guest,We're grateful for your valuable feedback regarding your stay with us. We sincerely apologize for the noise disruptions in Building C that impacted your experience. Your insights are crucial, and we are committed to addressing and improving our services based on your comments. We look forward to the chance of welcoming you back in the future.