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소네스타 셀렉트 샌프란시스코 에어포트 오이스터 포인트 워터프런트 여행 후기

3 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1142개 이용 후기 중 613개" "
평점 8 - 좋아요. 1142개 이용 후기 중 276개" "
평점 6 - 괜찮아요. 1142개 이용 후기 중 131개" "
평점 4 - 별로예요. 1142개 이용 후기 중 63개" "
평점 2 - 너무 별로예요. 1142개 이용 후기 중 59개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

Seok-hoon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Perfect except for few dining options
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 25일
Seok-hoon, it's uplifting to hear your positive feedback about Sonesta Select San Francisco Airport Oyster Point Waterfront. We regret you found our dining options less than ideal. We're taking your comments into account as we continuously strive to improve our guest experience. Hope to welcome you back soon.

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로
서비스 없고 잠만자기 좋습니다.
2021년 12월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
바다뷰 좋습니다
직원들 친절하고 바다뷰하면 조용하고 경치도 좋아요. 다운타운도 차타고 약20분걸려서 접근성이 좋습니다.앞에 공원이있어서 좋습니다.그리고 공항도 10분밖에 안 걸립니다.
2021년 10월에 3박 숙박함

6/10 - 괜찮아요

Tracy

연인과의 여행
Overall, the property is really pretty especially at this time of month since it’s spring and weather is nice. Just wished they label the hotel with “balcony” & water view. The “water view” is really misleading cause I thought I was going to get a view with a balcony and a water view but nope. Only got like a quarter of the water view. Still good place, just misleading with the “water view”.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Tracy, we appreciate your feedback. We understand that expectations concerning the room views have not been fully met, and we apologize for any confusion caused. We aim to provide a clear and accurate portrayal of our rooms for our guests. We hope you still had a chance to enjoy the blossoming beauty of the season and the finished renovations during your stay. We'll continue to work on improving all aspects to ensure better experiences for our guests.

10/10 - 훌륭해요

Elanda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Staff at Sonesta Select where simply awesome and provided excellent customer service.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Elanda, it's delightful to hear that your stay at Sonesta Select San Francisco Airport Oyster Point Waterfront was a positive experience. Your recognition of our team's excellent customer service gives us great pride. Your satisfaction is of utmost priority to us and we are thrilled we could exceed your expectations. We're looking forward to welcoming you back in the future.

8/10 - 좋아요

Asami

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Thank you for sharing your thoughts with us, Asami!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Sonesta Select San Francisco Airport Oyster Point Waterfront. Thank you and have a lovely day!

10/10 - 훌륭해요

Alice

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Outstanding
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Alice, we're thrilled to hear you had an outstanding experience at Sonesta Select San Francisco Airport Oyster Point Waterfront. It's always heartening to know that our dedication to making your stay exceptional shines through. We genuinely look forward to hosting you again in the future.

10/10 - 훌륭해요

Van

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 9박 숙박함
답변 제공: Customer Service 님, 2024년 3월 16일
Thanks for sharing this perfect rating, Van!We're thrilled to hear you enjoyed your stay at Sonesta Select San Francisco Airport Oyster Point Waterfront! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

8/10 - 좋아요

elena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Only complaint is that they need better pillows
2024년 3월에 1박 숙박함
답변 제공: Sonesta Select 님, 2024년 3월 14일
Good evening, Elena. Thank you for leaving your feedback. We strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.

10/10 - 훌륭해요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly and responsive staff. Relaxing view of the little bay. Reasonable price for the amenities offered.
2024년 3월에 2박 숙박함
답변 제공: Sonesta Select 님, 2024년 3월 14일
Thank you, Linda, for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!

10/10 - 훌륭해요

Marath 님, Stockton

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the location of the property. It was quiet but extremely close to various food spots.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
Marath, we're absolutely thrilled to hear that you appreciated the tranquil yet convenient location of Sonesta Select San Francisco Airport Oyster Point Waterfront. Proximity to various dining options is indeed one of the highlights of our location. We look forward to welcoming you back on your next trip to the area.

6/10 - 괜찮아요

Lindsey

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
Lindsey, thank you for taking the time to leave a rating. We hope to have the opportunity to welcome you back in the future.

8/10 - 좋아요

Angelica Rios

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
I liked the property because it was close to shopping and freeways. I did not like the fact it Expedia advertised this place as having a Spa and a pool. which was a disappointment for me because I wanted to enjoy the pool. The property was renovated, and the pool was removed, and it was not updated on the Expedia wedsite.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
Angelica, we appreciate your feedback. It's wonderful to hear that you enjoyed our convenient location near shopping and freeways. We regret, however, the misunderstanding concerning our available amenities. With our ongoing improvements, there have been some changes. We appreciate your patience and hope to show you our new enhancements when you visit us again in the future.

10/10 - 훌륭해요

Danny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 8일
Danny, it's pleasing to hear you had a positive experience at Sonesta Select San Francisco Airport Oyster Point Waterfront. Our newly refurbished rooms and comfortable new beds are designed with our guest's satisfaction in mind. We appreciate your visit and hope to have the opportunity of welcoming you again in the near future.

2/10 - 너무 별로예요

Charlitha

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This wa my first time at this establishment and I had high hopes from the seeing the pictures and reading the reviews but when I arrived after a long plane ride I called the hotel to see if the was an early check in option and how much would it be the operator told me to come on down since I paid already they could get me I. A room straight away , once arriving I had to be put in 3 different too just based on cleanliness alone there was hair and brown substance in the toilet seat in the first room the 2 nd room the air condition didn’t work (and it was raining and 50’ out this weekend) on top of that the bedroom looked like it wasn’t even cleaned and they put us in a downgrade room even though we PAID for a balcony suite with a water view . The manager frustrated says I thought you just wanted to hurry up and get into something and if you’ll allow me to “do my job” I can put you in a better room oh should be happy I didnt charge you the check in fee ! We NEVER ASKED FOR A DISCOUNT OF ANY SORT ! We would have paid IF WE WHERE TOLD THERE WAS A FEE . He then proceeded to say I did you a favor I thought you’d appreciate it more like it was our fault the rooms where disgusting and we should have stayed in the room anyway!! But nevertheless we finally get into a room that WAS CLEAN and what we paid for get settled in go to get ice and the ice machine in not only broke but was filthy with dead bugs and rust and I have to go all the was to the 1st floor just for ice , no apologies
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 9일
Charlitha, we are genuinely sorry to learn about the disturbances you experienced during your stay. It is unfortunate that your initial rooms did not meet your expectations in terms of cleanliness. We certainly realize how your encounter with the inconvenient air conditioning and the downgrade of your room could add to the discomfort. We apologize for any misunderstanding regarding the check-in process as well. Our intention is to always serve guests with the utmost respect and provide clear information to promote a smooth experience. In regards to the ice machine, we regret the inconvenience you faced. Rest assured that we are actively working on all these areas. We appreciate your feedback as it gives us the opportunity to rectify these issues and aim towards providing a better experience for our guests.

4/10 - 별로예요

JURGEN

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
Reservé 1 noche el 24-feb-2024, sólo para ir a dormir; llegamos de noche. Check-in: El check-in fue rápido. El hotel: El hotel parece haber sido remodelado hace pocos meses. Luce bonito. Ubicado a la orilla de un bonito encaminamiento, a la orilla de una bahía con entrada del mar. Sólo pudimos observar a otro señor con un familiar a la hora del desayuno y no había más gente. Cama: Cómoda. Alimentación: Lo contraté por medio de Expedia y ofrecen desayuno y por US$24 sólo nos dieron un café o un jugo pequeño más 1 pan para untar con mantequilla o queso crema. Por este valor, dos personas comen bien y desayuno completo en muchos lados. El dependiente del área fue tosco y de tono pesado a la hora de atenderme. Seguridad: En el parqueo había un vehículo con el vidrio roto, justo debajo de nuestra habitación, que no supimos si fue allí donde lo asaltaron y una almohada sobre el capó del vehículo que estaba a la par, ya que así estaban cuando nosotros llegamos de noche. En varios lados tienen rótulos indicando que las cámaras no están grabando 24x7... cosa que parece ser que lo ponen para esquivar responsabilidades. Limpieza de la habitación: Apareció una cucaracha sobre el mueble principal de la habitación. Desagradable. Por lo visto, hace falta un mantenimiento adecuado en cuanto a la fumigación.
답변 제공: Customer Service 님, 2024년 3월 6일
Buenos días Jürgen,Mi nombre es Ambrose y soy el Gerente de Operaciones aquí en Sonesta Select Oyster Point. En primer lugar, gracias por tomarse el tiempo para completar nuestra Encuesta de satisfacción de los huéspedes y compartir su experiencia con Sonesta Select San Francisco Airport/Oyster Point Waterfront. Lamento mucho que su reciente estadía no haya sido satisfactoria y agradezco sus comentarios.Si desea hablar más sobre su experiencia, no dude en ponerse en contacto conmigo directamente. Una vez más, acepte mis disculpas. Nos gustaría recuperar su confianza y esperamos que nos brinde la oportunidad de brindarle una experiencia excepcional cuando sus viajes lo traigan de regreso a esta área.

8/10 - 좋아요

Avelyn

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
Thank you for the 4-star rating, Avelyn!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Sonesta Select San Francisco Airport Oyster Point Waterfront. Thank you again for sharing!

6/10 - 괜찮아요

Bianca

연인과의 여행, 출장 여행, 반려동물 동반 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
The people who work on the phone for this property are not from here.....When I originally called they said it would $75 to keep my dog there with me then when I called closer to the date another worker told me it was $150 per stay. I argued with him and asked to talk to someone else and he did not transfer me over. Eventually when I made it there it was $75... I went here when taking the CAL BAR, the night before my checkout I tried to add another night so I would not have to rush in the morning before my exam. called them and the lady was just plain rude. I ended up being extremely upset she told me there was no way to keep my room and told me I would have to check in and out even though I said I could not bc of the CAL BAR exam. Anyways I ended up going to the front and the manager was actually reasonable and understood my situation and checked me out. He was able to let me keep my room for another day until I left the exam. He was an excellent worker, the people on the phone working for this place suck. My experience over 4 days were horrible. I would rate the phone people a 0, their front desk people are decent. Property overall is whatever, the breakfast is overpriced. The property is somewhat clean the AC and heater were not working that well and there is almost no restaurants nearby. The view from outside the hotel is nice, but that's about it.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 3일
Bianca, thank you for taking the time to share your feedback. We understand there were some miscommunications regarding the pet fee and room availability, and we are sorry for the inconvenience you experienced. Our onsite colleagues aim to provide the best service and we are glad the manager could eventually assist with your request.Your points about breakfast pricing and room amenities like the air conditioning have been noted. We're also aware that our locale might not cater to everyone's taste, but we're glad you enjoyed the picturesque view outside our vicinity.We treasure your opinion and will use your insights to improve guest experience in future. Appreciate your patience in this regard.

10/10 - 훌륭해요

Spencer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy,
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 29일
Spencer, thank you for staying with us at the Sonesta Select San Francisco Airport Oyster Point Waterfront. We're pleased to read your review and glad to hear your stay was easy. We hope to welcome you back in the near future.

10/10 - 훌륭해요

Bilyana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really nice place
답변 제공: Customer Service 님, 2024년 2월 28일
Bilyana, thank you for recognizing the efforts at Sonesta Select San Francisco Airport Oyster Point Waterfront. We're glad you found our hotel to be a nice destination and we hope you enjoyed the comfort of our newly refreshed accommodations. We can't wait to welcome you back in the future.

10/10 - 훌륭해요

Yvana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the only thing i would have liked would have been having more coffee in the room and sugar/cream having we stayed 3 days . just a little detail to add when i asked at the front dest they didn't have any so i stopped trying.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 27일
Yvana, we're thrilled to hear that you enjoyed your stay at Sonesta Select San Francisco Airport Oyster Point Waterfront. We appreciate your feedback on the need for more coffee amenities in the room, and we'll pass this information along to our team members to ensure a more satisfactory stay in the future. We regret any inconvenience you experienced, and hope your future visits will be even more enjoyable. Thank you for choosing our hotel, and we hope to welcome you back soon.

10/10 - 훌륭해요

Milika

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
👌
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 27일
Milika, it sounds like you had a positive experience with us. We're delighted to hear you enjoyed the newly refurbishments and amenities at Sonesta Select San Francisco Airport Oyster Point Waterfront. We hope to have another opportunity to welcome you back in the future. Safe travels!

10/10 - 훌륭해요

Alice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 25일
Thank you for the 5/5 rating, Alice!It's excellent you enjoyed your time at Sonesta Select San Francisco Airport Oyster Point Waterfront so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 - 훌륭해요

William 님, Bellevue

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is very friendly and attentive. Mr. Ambrose is our favorite staff member at the front desk! Beautifully renovated property. Will stay again.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 22일
William, it's fantastic to hear that you've enjoyed your recent stay at Sonesta Select San Francisco Airport Oyster Point Waterfront. We're thrilled you found our team members to be attentive and friendly, especially Mr. Ambrose. We're so grateful for your appreciation of our newly transformed property. We're looking forward to your next visit!

6/10 - 괜찮아요

Ariana Hernandez

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 22일
Thank you for taking the time to submit this feedback, Ariana.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 - 훌륭해요

Beverly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Thank you for this excellent rating, Beverly!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Sonesta Select San Francisco Airport Oyster Point Waterfront! We'd love to host you again someday for yet another unforgettable visit.

10/10 - 훌륭해요

Geovany

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Like
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 18일
Geovany, it's wonderful to hear that you appreciated your experience at Sonesta Select San Francisco Airport Oyster Point Waterfront. We're thrilled our newly refurbished rooms and fresh amenities contributed to your positive stay. We hope to welcome you back soon.

2/10 - 너무 별로예요

Carolina

연인과의 여행, 출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We got the renovated room. It was clean and we were able to sleep comfortably. Our bad experience happened during the breakfast. The breakfast is served in the lobby. The staff showed us the breakfast options "included" in our reservation and the breakfast options not included. The options "included" were really poor (carbs only, like 1 croassaint short coffee). We told the staff that we wanted the not included options. Instead of giving us the price and the items, he simply laughed at us, raised the voice saying that we were supposed to eat what was "included" in our reservation in front of all the other guests who were in the lobby waiting for the shuttle. In the end, we got just one of the included carbs and he gave to us a large cup of coffee "for free", instead of the short one. That was a really disgusting experience right in the morning. The worst part is that the "included" breakfast was actually paid separately during my booking on expedia. Definitely staying at Marriot next time, instead.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 13일
Carolina, the team deeply regrets the incident during breakfast. Our goal is to ensure that all guests feel respected and well-served, and it appears we missed that mark in your case. The options in our meal packages should be adequately explained, and your feedback will be useful in improving this. The feedback will be passed on to the team to prevent such experiences in the future. We hope you will consider giving us a second chance.

8/10 - 좋아요

Raghavendra Sira

2024년 2월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 2월 14일
Thanks for the great rating, Raghavendra!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Sonesta Select San Francisco Airport Oyster Point Waterfront soon, we'd love to have you back!

6/10 - 괜찮아요

David

좋아요: 청결 상태, 숙박 시설 상태 및 시설
A very nice place geared towards business .The breakfast wasn’t a breakfast danish and coffee but the most problem was the shuttle from the airport had to wait over an hour and I even had to call them to see what the problem was was and it was very cold
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 12일
David, we appreciate your feedback. It's pleasing to know you found our accommodations to be quite comfortable and suitable for business travel. However, it seems that our breakfast offerings and airport pick-up service did not meet your expectations. We're committed to improving our guest experience, and your remarks will guide us in refinement of these areas. We hope you'll consider us again, with the promise of an overall enhanced stay.

10/10 - 훌륭해요

Catherine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was lovely, cleanand updated There are limited,expensive, breakfast options of drinks and baked goods. Staff are very friendly.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 11일
Catherine, we're delighted to hear that you appreciated your well-maintained room and found our team members to be very friendly at the Sonesta Select San Francisco Airport Oyster Point Waterfront. We admit that some guests find our breakfast options a tad limited, nevertheless, we strive to offer quality choices. Your feedback is truly valued as we continuously work on enhancing our guest's experiences. Looking forward to welcoming you back!

10/10 - 훌륭해요

Min

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place to stay overnight and shuttle bus is good
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 10일
Min, we appreciate your positive feedback! We're thrilled to hear that Sonesta Select San Francisco Airport Oyster Point Waterfront served as a comfortable stop for your journey and that you found the shuttle bus accommodating. Thank you for choosing our hotel - we hope to accommodate you again in the future.

10/10 - 훌륭해요

Charles

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Like everything. Front desk staff was exceptional.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 9일
Charles, we're thrilled that you found everything according to your liking at the Sonesta Select San Francisco Airport Oyster Point Waterfront. It's great to hear that our front desk team members provided exceptional service. We look forward to the opportunity to welcome you back the next time you're in the area.

10/10 - 훌륭해요

Roseller

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a smooth check in with a good and welcoming front desk .
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 8일
Roseller, we're thrilled to note your successful check-in experience and the warm welcome you received from our front desk team members at Sonesta Select San Francisco Airport Oyster Point Waterfront. Your positive feedback means the world to us. We can't wait for your next visit!

10/10 - 훌륭해요

Alesia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice location. Convenient location for what we needed!
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 7일
Alesia, it's great to hear that the Sonesta Select San Francisco Airport Oyster Point Waterfront's location worked out so well for you! We pride ourselves on our ideal positioning and are thrilled it added convenience to your stay. We hope to welcome you back soon!

10/10 - 훌륭해요

ANNA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 7일
Anna, it's wonderful to know that you had a great stay with us at the Sonesta Select San Francisco Airport Oyster Point Waterfront. We're excited about the enhancements made to our rooms for a more improved guest experience and we're glad you found them up to your liking. Thank you for your positive rating and we're looking forward to welcoming you back!

10/10 - 훌륭해요

Andrew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had to pay separately for parking. That was not stated at the time of making my online reservation. Otherwise, it was a great stay!
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 5일
Andrew, we appreciate your feedback. It's encouraging to hear you had a great stay at Sonesta Select San Francisco Airport Oyster Point Waterfront. We acknowledge the parking situation and strive for full transparency upfront, we'll definitely work on making this clearer. We hope to have the opportunity to welcome you back soon, with all aspects of your stay meeting your expectations.

8/10 - 좋아요

Lyndon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean rooms, king bef
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 4일
Thank you for the 4-star rating, Lyndon!It's great your time at Sonesta Select San Francisco Airport Oyster Point Waterfront was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 - 훌륭해요

Jean-Charles

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel We discovered parking is not free but they offered free parking as a courtesy
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 3일
Jean-Charles, we're thrilled to hear that you had an enjoyable stay at Sonesta Select San Francisco Airport Oyster Point Waterfront. We appreciate your understanding about the parking situation and we're glad that we could extend the courtesy of free parking to enhance your stay. We hope to welcome you back soon.

8/10 - 좋아요

Kent

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Outside walking path along the water
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 3일
Kent, we appreciate you highlighting the beautiful walking path along the water near the Sonesta Select San Francisco Airport Oyster Point Waterfront. Our location is indeed one of our strengths and we're glad you appreciated it. We hope to welcome you back soon for another enjoyable experience.

6/10 - 괜찮아요

Miriam 님, Pacifica

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
we only noticed that housekeeping service is poor we asked for towels and the front desk told us to go downstairs instead because no one is available to deliver to the room, we asked for toiletries the front desk told us they are out of stock for razors and toothpaste. The coffeemaker is dirty and there is no complimentary coffee and water at the lobby. It is said free breakfast on the website but there is not in the hotel, not even the pastries we're open to buy snacks and quick breakfast.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 31일
Miriam, your input is helpful in maintaining the quality of our services. It's unfortunate that certain aspects regarding room amenities and services did not meet your expectations. We aim to provide efficient and thorough housekeeping attention, including promptly addressing specific requests. Furthermore, we understand your disappointment about the breakfast and lobby facilities. We will revisit our communication and ensure that accurate information is shared across all platforms. We're committed to enhancing our guest experience, and we appreciate your patience. Let it reassure you that completed renovations aim to better serve guests like you. Your feedback helps us address these matters and continually improve. Thank you for staying with us.

10/10 - 훌륭해요

Lovepreet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Safe and quiet
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Lovepreet, it's splendid to hear that your stay at the Sonesta Select San Francisco Airport Oyster Point Waterfront met your expectations for safety and tranquility. We're devoted to ensuring a peaceful environment for guests to unwind. We're looking forward to welcoming you back for another serene stay.

6/10 - 괜찮아요

Heather

I paid $27 a night for breakfast and they had no breakfast not even continental
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 30일
Heather, we appreciate your feedback regarding your recent stay. We regret to hear that the breakfast experience did not meet your expectations. Please be assured that your comments will be shared with our team and we will continue to do our best to enhance our services. Thank you for choosing us, and we hope to have the opportunity to serve you better in the future.

6/10 - 괜찮아요

Joan

단체 여행, 출장 여행
좋아요: 직원 및 서비스
Good
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 25일
Joan, it's great to hear you found your stay enjoyable. We take pride in the improvements we've made recently. We're happy to hear you appreciated our freshly refurbished rooms. We hope to have the opportunity to provide an even better experience on your next visit.

10/10 - 훌륭해요

Milika

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 25일
Milika, thank you for sharing your feedback. We're delighted that you appreciated the cleanliness at Sonesta Select San Francisco Airport Oyster Point Waterfront. We do our best to provide a pristine environment for all our guests.

8/10 - 좋아요

Frances

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property. No on site restaurant during renovations. Coffee maker in room did not work. All else excellent. Great staff!
2024년 1월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 1월 22일
Frances, thank you for your valuable feedback regarding your stay at Sonesta Select San Francisco Airport Oyster Point Waterfront. We're glad you appreciated the overall quality of our property and found our team members excellent. However, we regret to hear about the issues you encountered with the in-room coffee maker. Your enjoyment is our top priority, and we've taken note of your feedback to assure the comfort of all future guests. We're eagerly anticipating the completion of our bar renovations and the return of our on-site restaurant. We hope this will enhance future stays. Thank you for choosing us for your stay.

10/10 - 훌륭해요

Bilyana

답변 제공: Customer Service 님, 2024년 1월 16일
Bilyana, it's wonderful to hear that your experience at Sonesta Select San Francisco Airport Oyster Point Waterfront met your expectations. We're delighted that you received the excellent service we strive to provide for our guests. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Vanessa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Geo was amazing and made my check in and stay the best!
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Vanessa, we're thrilled to hear that you had a fantastic stay at Sonesta Select San Francisco Airport Oyster Point Waterfront. It's wonderful to know that Geo was instrumental in making your visit memorable. We'll be sure to pass along your kind words to him. We truly appreciate your feedback and look forward to welcoming you back in the future.

8/10 - 좋아요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a reasonable hotel. Not much available in terms of food, but there was a small pantry/ fridge. Hotel was a good balance between amenities and price. I was here for a very short visit, spent little time there and it was the perfect choice for my short business visit.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Brian, it's encouraging to hear that you found the Sonesta Select San Francisco Airport Oyster Point Waterfront to be a good balance in terms of amenities and price. We appreciate your understanding regarding our limited food options at present. We certainly hope that the convenience of our pantry/fridge met your needs during your short business visit. We look forward to welcoming you back on your next visit, perhaps for a longer stay!

10/10 - 훌륭해요

Leslie

2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 28일
Thank you for the 5 out of 5 rating, Leslie!We're thrilled to see how much you enjoyed staying at Sonesta Select San Francisco Airport Oyster Point Waterfront. We look forward to hosting you again in the near future! Thank you again for sharing.