숙박 시설 입구

데즈먼드 호텔 여행 후기

2.5 out of 5
데즈먼드 호텔
42 6th Street, San Francisco, CA

이용 후기

4.6
평점 10 - 훌륭해요. 310개 이용 후기 중 16개" "
평점 8 - 좋아요. 310개 이용 후기 중 57개" "
평점 6 - 괜찮아요. 310개 이용 후기 중 60개" "
평점 4 - 별로예요. 310개 이용 후기 중 60개" "
평점 2 - 너무 별로예요. 310개 이용 후기 중 117개" "

5.4/10

청결 상태

5.6/10

직원 및 서비스

4.4/10

편의 시설/서비스

4.6/10

숙박 시설 상태 및 시설

3.0/10

친환경

이용 후기

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스
밤에 돌아다니기 어려운 위치의 크게 싸지 않은 숙소
낮은 가격으로 잠만 자기는 나쁘지 않으나 숙소 주변이 잦은 트러블이 발생하는 곳으로 밤 늦게 돌아다니는 것이 매우 위험해 보입니다. 일부러 다운타운 근처로 숙소를 잡았는데 이틀 묵는 내내 경찰이 출동하는 사건들이 발생해서 무서워 돌아다니질 못했네요. 이곳에 숙박하실 거면 새벽 일찍 나가서 저녁 일찍 돌아오는 여정으로 다니는 것을 추천합니다.
2018년 9월에 2박 숙박함

2/10 - 너무 별로예요

WOOSUNG

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
지저분한 여행... 최악임.
2018년 3월에 5박 숙박함

6/10 - 괜찮아요

HYO GEUN

좋아요: 청결 상태, 숙박 시설 상태 및 시설
답변 제공: General Manager 님, 2016년 9월 8일
thank you for staying with us we look forward to seeing you again.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
홈리스가 많아서 위험한 동네이고 객실에 벌레가 많아요. 서비스는 좋습니다
답변 제공: ken 님, 2015년 12월 5일
Thank you for staying with us we look forward to seeing you again..

6/10 - 괜찮아요

Richard

좋아요: 직원 및 서비스
별로예요: 청결 상태
2021년 6월에 10박 숙박함
답변 제공: Guest Experience Team 님, 2021년 7월 13일
Hello Richard, Thank you for your feedback and we hope you had a pleasant stay with us. We love hearing back from our guests and we hope to get additional feedback/comments from you the next time you stay with us. Best regards, Desmond Hotel Customer Care Team

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El personal muy prepotente no hacen limpieza de habitación no hay boxeguridad para cobi fue una experiencia muy difícil y desagradable
2021년 6월에 6박 숙박함

8/10 - 좋아요

Duane

좋아요: 객실의 편안함
2020년 5월에 28박 숙박함
답변 제공: Customer Care Team 님, 2020년 6월 24일
We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long. Best Regards, Customer Care Team

6/10 - 괜찮아요

Richard

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 5월에 21박 숙박함
답변 제공: Customer Care Team 님, 2020년 6월 19일
Dear guest, Thank you for staying with us and sharing your feedback with us. While we are pleased that you enjoyed a reasonable stay with us, we are sorry that you don’t seem to have had the fantastic experience that the vast majority of our guests do. We apologize for this, and hope that you will give us an opportunity to restore your confidence in us on a future visit. Thank you for taking the time to rate your stay. Best Regards, Customer Care Team

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The elevator was out of service and my room was on the fifth floor and I had to take the stairs every time. The room is very small and its door did not lock properly. I have to make sure the door is closed or not. Having a sink inside it makes it worse because water splashes out on the floor. The room has a bad smell. The bathroom is shared and very small. There was a window in the bathroom where you can hear sounds that seems like some mice. Finally, the neighborhood is not quite good and there are a lot of people sleeping on the streets and they listen to music all the night.
2020년 2월에 3박 숙박함
답변 제공: Customer Care Team 님, 2020년 2월 6일
Dear Guest, We love hearing back from you about your recent stay with us. We always look forward to feedback about how we can make things better for our guests and how we can improve. Your comment about the elevator, room door, and bad odor are noted and we will see to it that our team does a better job maintaining the area moving forward. We will also see what we can do about having some updates soon. Your feedback about the external noise is noted and we will see what we can do about improving. While we don't have full control over what's going on outside the property, we can probably assign a quieter room for you next time and rest assured that we have measures in place to ensure that our guests are safe and secure. We are sorry for the inconvenience caused and we hope you consider staying with us again. Best regards, Desmond Hotel Customer Care Team

8/10 - 좋아요

실제 이용하신 고객

2020년 1월에 2박 숙박함
답변 제공: Customer Care Team 님, 2020년 1월 23일
Dear guest, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was dirty. The carpet throughout the building was crusty like a dog that has never been washed or groomed. They had no pride in their business. The shower was horrible and hot water took over 25 minutes to start up. The shower was not kept. Things were rusty. The bathrooms had no sinks to wash your hands, so you could imagine how dirty the door knobs are. The direct TV only had local channels and HBO. All other channels were locked out. I told the owner but he did not know what to do.
2019년 11월에 4박 숙박함
답변 제공: Customer Care Team 님, 2019년 11월 25일
Dear Guest, We appreciate your comments - thank you for taking the time to leave us with feedback about your recent visit. It's unfortunate that you did not experience the usual level of satisfaction that other guests have but we love that you have pointed out the things that we can improve on. Your concern about cleanliness is noted and we will see to it that our team does a better job preparing the rooms. We will also see what we can do about having some updates soon. Your concern about the TV channels is also noted and we will see what we can do about this matter. We hope you consider staying with us again soon. Best regards, Desmond Hotel Customer Care Team

4/10 - 별로예요

Carolin

출장 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Stinky urine dirty bathroom!
Bathroom smelled like urine, there was an open window with a ladder leading to the window! Walls are super thin and there was very loud music and stomping around until midnight. Scary entrance with intimidating scary people out front. Toom was clean and there as a nice blanket. Please wash the bathroom!!!
2019년 11월에 1박 숙박함
답변 제공: Customer Care Team 님, 2019년 11월 20일
Hello Carolin, We appreciate your feedback - thank you for taking the time to leave us with comments about your recent stay. It's unfortunate that you did not seem to have experienced the usual level of satisfaction that other guests have but thanks for pointing out the things that we can improve on. Your comment about cleanliness is noted and we will see to it that our staff does a better job preparing the rooms moving forward. We will also see what we can do about having some updates to the property soon. Your feedback about the noise is noted and we will see what we can do about improving. We can probably assign a quieter room for you next time. We are sorry for the inconvenience caused and we hope you consider staying with us again. Best regards, Desmond Hotel Customer Care Team

8/10 - 좋아요

BrianSmith 님, San Francisco, CA

출장 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Housekeeping only walked in on me once in my locked room. Management woke everyone up at 10pm one night because the computer crashed and they were making sure, with proof, that everyone in the rooms had paid to be there. The elevator was broken and they have 5 floors, or when someone leaves the elevator door open it doesn't work and has to be manually closed. Staff said there were no rooms available but if you book online you get a room. Staff doesn't know much english so they call their son who is offsite, was double-billed once. Some room lights don't work, bathroom was locked for 3 days on the inside, they don't tend to let guests in after 12:30 so consider that your curfew. not many outlets in the room so if you have anything to plug in you may need to unplug stuff. Most of the doors slam, other guests sometimes scream at each other for a half hour to an hour in the hallways late at night. other than those things, not as bad as expected.
2019년 10월에 6박 숙박함
답변 제공: Customer Care Team 님, 2019년 11월 4일
Hello Brian, We love hearing back from you about your recent stay with us. We always look forward to feedback about how we can make things better for our guests and how we can improve. We are sorry to hear that you were disturbed by the staff because of a technical incident. Your feedback about the noise is noted and we will see what we can do about improving. We can probably assign a quieter room for you next time. We hope everything else was in order and we hope to see you again soon. Best regards, Desmond Hotel Customer Care Team

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This should not be sold as an accommodation... If you are a homeless person looking to get out of the elements for a night then I would say go ahead and book.. The place reaked of cheap pinesol. The front office agent seemed pissed I waked him to ask a question... There is no hot water, no ac and the bathroom is filthy with black mold n green fungus.. DO NOT!!!!! I say DO NOT book here. You will end up leaving and going elsewhere. For your own health and sanity. I am very surprise this place has passed an inspection to be a registered establishment to do accommodations
2019년 10월에 1박 숙박함
답변 제공: Customer Care Team 님, 2019년 10월 27일
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

4/10 - 별로예요

Fernando

2019년 10월에 4박 숙박함

2/10 - 너무 별로예요

gene

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This establishment is horrible don’t ever ever go there.
2019년 10월에 1박 숙박함
답변 제공: Customer Care Team 님, 2019년 11월 21일
Dear Gene, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

8/10 - 좋아요

Phoenix

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 2박 숙박함
답변 제공: Customer Care Team 님, 2019년 10월 14일
Hello Phoenix, It is great to receive feedback from you regarding your recent stay with us. While you didn't say much in your review, we hope that you had an awesome stay and that you were comfortable in your room. Thanks for choosing to stay with us and we look forward to your next visit. Best regards, Desmond Hotel Customer Care Team

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 숙박 시설 상태 및 시설
If you want to get murdered... stay here.
Well, first morning I was woken up by what I have to assume to be a homeless woman screaming in the hall outside my room. This lasted about 2 hours. The bed was broken. The shower was filthy. The room in general was not horrible but the deadbolt did not function since the door clearly had to be broken into a few times. I never felt safe. Oh and I also had to stand outside for an hour at night while the person operating the lock at the door wasn’t answering. I will never stay here again. Condemn the place.
2019년 9월에 3박 숙박함
답변 제공: Customer Care Team 님, 2019년 11월 21일
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2019년 10월 6일
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

4/10 - 별로예요

William

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2019년 10월 4일
Dear William, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.

6/10 - 괜찮아요

TJ

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 3박 숙박함
답변 제공: Customer Care Team 님, 2019년 10월 1일
Hello TJ, Thank you for your feedback and we hope you had a pleasant stay with us. We love hearing back from our guests and we hope to get additional feedback/comments from you the next time you stay with us. Best regards, Desmond Hotel Customer Care Team

2/10 - 너무 별로예요

James 님, Torrance, CA

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was literally located in a very ghetto. All of the surrounding places had bars on the walls. The beds were very old and lumpy; in addition, they had no top sheet. Outside, people were screaming, fighting, whistling, yelling, and panhandling ALL NIGHT. (My jacket was stolen outside its premises.) My brother had NO sleep because of the noise, and I had very little---only because I was so exhausted from the trip in. Lastly, the fire alarm was disabled, and the gas alarm appeared to be non-functioning. Expedia MUST take this hotel off its list of options; otherwise it might be liable for some of its customers.
2019년 9월에 2박 숙박함
답변 제공: Customer Care Team 님, 2019년 9월 30일
Hello James, We appreciate your feedback - thank you for taking the time to leave us with comments about your recent stay. It's unfortunate that you did not seem to have experienced the usual level of satisfaction that other guests have but thanks for pointing out the things that we can improve on. Your feedback about our neighborhood is noted. While we have no control over what transpires in the surrounding areas, rest assured that we have measures in place to ensure that our guests are safe and secure. Your comment about maintenance is noted and we will see to it that our team does a better job preparing the area moving forward. We will also see what we can do about having some updates soon. We are sorry for the inconvenience and we hope you consider staying with us again soon. Best regards, Desmond Hotel Customer Care Team

2/10 - 너무 별로예요

Sirivilai

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 1박 숙박함
답변 제공: Customer Care Team 님, 2019년 9월 27일
Hello Sirivilai, Thank you for your feedback and we are sorry that you did not seem to have an awesome experience during your stay. We love hearing back from our guests and we hope to get additional feedback/comments from you the next time you stay with us. Have a good one. Best regards, Desmond Hotel Customer Care Team

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 9월에 4박 숙박함
답변 제공: Customer Care Team 님, 2019년 9월 23일
Dear Guest, We are glad to receive feedback from you regarding your recent stay. While you didn't say much in your review, we hope that you had an awesome stay and that you were comfortable in your room. Please feel free to leave some comments/suggestions next time. Thanks for choosing to stay with us and we hope to see you again soon. Best regards, Desmond Hotel Customer Care Team

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 객실의 편안함
2019년 9월에 4박 숙박함
답변 제공: Customer Care Team 님, 2019년 9월 15일
Dear guest, Thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. We hope to remain your hotel of choice in this area, and to give you a better stay on a future visit.

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 8월에 1박 숙박함
답변 제공: Customer Care Team 님, 2019년 9월 6일
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 8월에 2박 숙박함
답변 제공: Customer Care Team 님, 2019년 9월 1일
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

4/10 - 별로예요

Troy 님, Tulsa

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unique old historical building. Not kept up very well and a bad part of town.
2019년 8월에 1박 숙박함
답변 제공: Customer Care Team 님, 2019년 9월 1일
Dear Troy, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.

2/10 - 너무 별로예요

Jasmine

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible hotel
We arrived and it was terrible. The guy tried to steal our personal kreditcard and the room was dirty. We booked for 3 nights but we didn't stay there. I never saw a 'hotel' like this.
2019년 8월에 3박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I don’t like this property, dirty, unsafe, dangerous, rooms nasty, horrible experience, worst hotel ever.
2019년 8월에 2박 숙박함
답변 제공: Customer Care Team 님, 2019년 9월 1일
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Terrible location, staff was rude, and the entire encounter was extremely sketchy. When I arrived they denied that I had a reservation but after over twenty minutes on the phone gave me a key to my room and never asked for a deposit or credit card. When I checked out the man just said “ok, that’s it.” Super strange and they were not friendly or helpful. In addition the elevator only worked from the second floor up and the bathrooms were disgusting. I would not recommend to anyone. Cut costs elsewhere if you can.
2019년 8월에 7박 숙박함
답변 제공: Customer Care Team 님, 2019년 8월 26일
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The list of negatives about this hotel is appauling there is not enough space in this sqaure to write the horror novel of experience that I endured during my stay . I travel a lot and have been to LOTS of hotels and this one by FAR HANDS DOWN IS THE WORST .
2019년 8월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

女性にはおすすめしませんが…
空港アクセスもBARTパウエル・ストリート駅から徒歩数分という便利な立地で、サンフランシスコの中心地といったエリア。またSOMAエリアにあり、夜飲み歩く人には最適な立地でコスパを考えれば納得できる。ただしホテル周辺には路上にたむろする浮浪者っぽい人も多く、女性にはおすすめしません。
2019년 8월에 1박 숙박함
답변 제공: Customer Care Team 님, 2019년 9월 1일
Dear guest, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.

4/10 - 별로예요

실제 이용하신 고객

단체 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스
Centrally locally. Close to everything. Homeless are settle right outside the hotel day and night and they are loud. They did not bother me, but I was kind of scared specially at night. Room was clean and roomy; it a microwave, mini fridge, but it very hot, not AC. Staff was nice.
2019년 8월에 3박 숙박함
답변 제공: Customer Care Team 님, 2019년 8월 19일
Dear guest, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Outdated, dirty carpets, dangerous surroundings, noisy
2019년 8월에 4박 숙박함
답변 제공: Customer Care Team 님, 2019년 8월 24일
Dear Guest, We appreciate your comments - thank you for taking the time to leave us with feedback about your recent visit. It's unfortunate that you did not experience the usual level of satisfaction that other guests have but we love that you have pointed out the things that we can improve on. Your comment about maintenance is noted and we will see to it that our team does a better job preparing the area moving forward. We will also see what we can do about having some updates soon. Your feedback about our location is also noted. While we have no control over what transpires in the surrounding areas, rest assured that we have measures in place to ensure that our guests are safe and secure. We hope you consider staying with us again soon. Best regards, Desmond Hotel Customer Care Team

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
DO NOT BOOK A ROOM AT THIS HOTEL, I GOT SCABIES FROM THE BED!!!!!!!. its not a joke avoid this place at all costs. as far as the room you get what you paid for small but it works for a night or 2. Also a pretty seedy area but you should expect that
2019년 7월에 1박 숙박함

6/10 - 괜찮아요

John

별로예요: 청결 상태, 숙박 시설 상태 및 시설
A Clean, Secure Room in a War Zone
Ok this is a budget hotel so a few things are to be expected. The room was fine. Clean and secure. But the hallway and elevator, although secure, were dog’s breath. A bit of soap and water and a vacuum would go a long ways. No problem that it’s old. But old CAN be clean. And I supposed the hotel cannot do anything about the carousers our on the street. Made me feel I was going through a war zone. As a matter of fact, the moment I approached the hotel for the first time, someone tossed a bottle and it smashed right in front of me, broken glass spinning all around. It’s sad. Why the city of SF puts up with this nonsense is beyond me.
2019년 7월에 1박 숙박함
답변 제공: Customer Care Team 님, 2019년 8월 12일
Dear John, Thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. We hope to remain your hotel of choice in this area, and to give you a better stay on a future visit.

4/10 - 별로예요

Jules

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property as a whole has cleanliness and safety issues, elevator looks very unsafe, shared shower is super filthy, shared bathroom is tiny, rooms smelled of must and smoke, even though a non smoking hotel. I will say the room was cheap so I didn’t expect much. I was surprised to have a working ceiling fan, fridge and microwave at least. You have to get buzzed in the front door, camera watching to see who attempts entry, kinda lets you know what this place deals with. The staff is not very friendly or informative and will lock you out of your room after the 11am checkout. I had a marathon to run all morning and advised that I would get back late but still got attitude and hassle when I came back after check our time. I had to use the elevator because I had many heavy bags to get in and out of room, elevator is very old, filthy, unkempt and looks very unsafe, exposed, taped wiring visible. Being in the tenderloin district, expect a lot of homeless and sketchy characters hanging out in front of entrance all day and night. I really doubt I’d ever consider this place again and would recommend you look elsewhere unless you can handle dirty, unsafe hotels.
2019년 7월에 1박 숙박함
답변 제공: Customer Care Team 님, 2019년 8월 2일
Dear Jules, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
In a very rough area. Many homeless people surround the entrance. The sheets on my bed were stained, I asked for new ones and they brought another stained comforter. It was gross.
2019년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2019년 8월 2일
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.

4/10 - 별로예요

Adeline

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Motels au bord de route, « comme dans les films ». Propreté très très moyenne. Seulement en cas de dernière minute et/ou petit budget.
2019년 4월에 2박 숙박함
답변 제공: Customer Care Team 님, 2019년 7월 25일
Dear Adeline, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

4/10 - 별로예요

실제 이용하신 고객

2019년 7월에 3박 숙박함
답변 제공: Customer Care Team 님, 2019년 7월 25일
Dear guest, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2019년 7월에 1박 숙박함
답변 제공: Guest Experience Manager 님, 2019년 7월 19일
Dear Guest, It is great to receive feedback from you regarding your recent stay with us. While you didn't say much in your review, we hope that you had an awesome stay and that you were comfortable in your room. Thanks for choosing to stay with us and we look forward to your next visit. Best regards, Desmond Hotel Customer Care Team

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Das mieseste Hotel in dem ich je übernachten musste. Überprüft Expedia die Unterkünfte nicht ?? Dreckige Betten, wir mussten angezogen schlafen, überall nur Staub und Dreck, Dusche und WC am Gang, nicht benutzbar da komplett dreckig - nie mehr wieder dieses Hotel !!
2019년 7월에 1박 숙박함
답변 제공: Customer Care Team 님, 2019년 7월 17일
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 6월에 2박 숙박함
답변 제공: Customer Care Team 님, 2019년 7월 9일
Dear guest, thank you for sharing your feedback with us. We apologize for any aspect of your recent stay with us that did not fully meet your expectations, and hope that we will have another opportunity to give you the wonderful stay that the majority of our guests have. We hope to welcome you back again soon; thank you for your rating.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2019년 7월 5일
Dear Michael, It sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your time with us so much. Thank you for your positive rating; we hope that you will have an opportunity to make a return visit very soon.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스
Nearly everything about this place was okay. Shared washrooms. Check-in was a bit unwelcoming. The area surrounding the hotel and it's entrance is less than desirable. The door to leave can stick, and not open, need to be buzzed out. Room key (RFID) stopped working a few times.
2019년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2019년 7월 11일
Dear guest, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
You get what you pay for. Lots of homeless people right outside the building.
2019년 6월에 1박 숙박함
답변 제공: Guest Experience Manager 님, 2019년 7월 8일
Dear Guest, We appreciate your feedback - thank you for taking the time to leave us with comments about your recent stay. It's unfortunate that you did not seem to have experienced the usual level of satisfaction that other guests have but thanks for pointing out the things that we can improve on. Your feedback about our location is noted. While we have no control over what transpires in the surrounding areas, rest assured that we have measures in place to ensure that our guests are safe and secure. We hope everything else was in order and that you will consider staying with us again soon. Best regards, Desmond Hotel Customer Care Team

4/10 - 별로예요

Lia

별로예요: 숙박 시설 상태 및 시설
2019년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2019년 7월 5일
Dear Lia, thank you for sharing your feedback with us. We apologize for any aspect of your recent stay with us that did not fully meet your expectations, and hope that we will have another opportunity to give you the wonderful stay that the majority of our guests have. We hope to welcome you back again soon; thank you for your rating.

2/10 - 너무 별로예요

Dale

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad
Ugly couldn't get back in hotel at night ugly naghborhood
2019년 6월에 1박 숙박함
답변 제공: Customer Care Team 님, 2019년 7월 5일
Dear Dale, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.

2/10 - 너무 별로예요

Naomi

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horror hotel!!!
Alles was heel erg vies, voornamelijk de douches, overal schimmel, (schaam)haar en stof. Wanneer je het pand binnenkomt word je overwelmd met de geur van urine, vogelpoep en indiaanse kruiden. De kamer was erg warm en het raam openzetten ging niet echt omdat er 24/7 verwarde en dakloze mensen onder het raam staan te schreeuwen, muziek op hebben of de politie langs komt rijden. De kamer is niet goed schoongemaakt en de tv deed het niet goed. De eigenaren spreken amper Engels en een betaalbare parkeerplaats is ver te zoeken. Het hotel heeft één pluspunt, het ligt 5 minuten lopen van het winkel gebied.
2019년 6월에 2박 숙박함
답변 제공: Customer Care Team 님, 2019년 7월 5일
Dear Naomi, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.