스위트, 침대(여러 개) | 객실 내 금고, 책상, 노트북 작업 공간, 암막 커튼

홀리데이 인 호텔 & 스위트 산 마테오-샌프란시스코 SFO, IHG 호텔 여행 후기

3 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1012개 이용 후기 중 384개" "
평점 8 - 좋아요. 1012개 이용 후기 중 299개" "
평점 6 - 괜찮아요. 1012개 이용 후기 중 172개" "
평점 4 - 별로예요. 1012개 이용 후기 중 87개" "
평점 2 - 너무 별로예요. 1012개 이용 후기 중 70개" "

8.2/10

청결 상태

8.0/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Young Wook

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Gregor

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great airport hotel with nice people..cu next time...
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Winston

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good services
2024년 3월에 3박 숙박함

8/10 - 좋아요

Danielle

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
There isn’t a lot of stores/gas stations close by. Seemed to be a little drive to things with lots of traffic everywhere. But everything about our room was good!
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Dear Danielle,Thank you for your review. We're delighted you had an enjoyable stay with us while visiting San Francisco! It was a pleasure having you here, and we hope you return soon.

10/10 - 훌륭해요

MaRheaa

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We felt very safe and surrounding is super clean. Staff are really nice and friendly as well!
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Dear MaRheaa,Thank you for being our guest and sharing your kind review. We know how important clean, safe accommodations and friendly staff are, so we are delighted you were impressed. It would be an honor to welcome you back for another lovely stay.

10/10 - 훌륭해요

Alexander

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean room , great value
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Dear Alexander,Thank you for taking a moment to leave us a review. We are thrilled you enjoyed your stay. It is a pleasure to know that you appreciate our commitment to cleanliness. Thank you for choosing Holiday Inn San Mateo-San Francisco SFO and we hope to welcome you back again soon.

8/10 - 좋아요

Kim

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Margaret

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Safe place to stay
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 5일
Dear Margaret,We're delighted to know you felt safe during your stay with us. Ensuring the security and comfort of our guests is a top priority. Thank you for choosing Holiday Inn San Mateo-San Francisco SFO, and we look forward to your next visit.

8/10 - 좋아요

Andrea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient, but can be loud because it’s next to a freeway.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 1일
Dear Andrea, Holiday Inn San Mateo-San Francisco SFO was thrilled to have you as our guest. It's wonderful to hear that you loved our convenient location; we are in the perfect spot! However, it is a bustling area and it saddens us to hear that the noise level affected your stay. We will be sure to keep this in mind when making future changes, as we want our guests to enjoy every minute of their time with us. We do hope you'll stay with us again in the future.

10/10 - 훌륭해요

Hector

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean , great customer service,parking available Definitely recommend
2023년 11월에 4박 숙박함
답변 제공: General Manager 님, 2024년 3월 1일
Dear Hector,Thank you for the kind review and recommendation! We're glad our clean, welcoming accommodations impressed you, and we look forward to seeing you again at Holiday Inn San Mateo-San Francisco SFO.

10/10 - 훌륭해요

Sylvia 님, San Antonio

2024년 2월에 2박 숙박함

6/10 - 괜찮아요

Vi

2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Jenny

這兩天剛好下雨,不方便上落,淋著大雨去停車場。
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 6일
Dear Jenny,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. We hope the weather is more pleasant next time, and we invite you to stay with us again soon.

10/10 - 훌륭해요

Paul 님, Visalia

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Huge room, lots of space. Nice and quiet 🤗
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 30일
Dear Paul, It was a delight to welcome you to Holiday Inn San Mateo-San Francisco SFO during your recent visit. We're happy to hear that our spacious rooms and peaceful atmosphere made for an excellent stay. Thank you for the five-star rating, and we look forward to seeing you again soon!

4/10 - 별로예요

Renil

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Alysha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

8/10 - 좋아요

Christina

2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Tina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I felt welcome. Housekeeping came without having to telephone the desk...rare these days. no complaints
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 13일
Dear Tina,Thanks so much for your review of Holiday Inn San Mateo-San Francisco SFO! We're delighted to hear you enjoyed your stay, including our excellent service. Ensuring our guests have all they need to enjoy their stay to the fullest is our goal, and we will share your recognition with our housekeeping team. We'd love to welcome you back anytime you find yourself back in San Mateo.

10/10 - 훌륭해요

Sandeep

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 25일
Dear Sandeep,It's always a pleasure to hear that our guests have had such an enjoyable experience! From all of us at Holiday Inn San Mateo-San Francisco SFO, thank you for sharing your positive rating, and we hope to have the pleasure of your company the next time you're in the area.

6/10 - 괜찮아요

PRISCILA B

2024년 1월에 3박 숙박함

6/10 - 괜찮아요

Sherry

2023년 12월에 4박 숙박함

8/10 - 좋아요

Rosaura

좋아요: 직원 및 서비스
2023년 12월에 2박 숙박함

8/10 - 좋아요

Dan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

6/10 - 괜찮아요

Safoura

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
In the hotel site and Expedia hasn’t mentioned about parking charge, however, the hotel charged us $19 for every night seperetlly
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Dear Safoura,Thank you for staying with us and for your review. We apologize for any misunderstandings regarding the parking fees. It was nice to have you visit, and we hope to see you again soon!

10/10 - 훌륭해요

thao 님, spring

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room is big, nice and comfortable will be back
2023년 12월에 1박 숙박함

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2023년 12월에 4박 숙박함

8/10 - 좋아요

Dan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

4/10 - 별로예요

britney

가족 여행
별로예요: 청결 상태, 직원 및 서비스
Staff was unfriendly, food was overpriced for quality, someone who was non staff tried to access our room with a working key card, room was never cleaned or picked up.
2023년 11월에 3박 숙박함
답변 제공: General Manager 님, 2023년 12월 28일
Dear Britney, Thank you for your review. We appreciate that you took the time to share your recent experience; however, we do find it very distressing. Our primary goal is always to provide our guests with an enjoyable experience. Your feedback will be forwarded to the respective teams so improvements can be made. In the future, we hope you consider returning and giving us another chance to impress you.

10/10 - 훌륭해요

Jess

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Wenpin

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Room are very clean
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 23일
It's wonderful to know that our clean accommodations were the highlight of your visit! We trust that everything else was in order for your stay and we hope to see you again soon.

8/10 - 좋아요

Renee

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

6/10 - 괜찮아요

Alina

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice quiet location, a 30-minute walk to downtown San Mateo via the pedestrian bridge. From negative: cleaning service never showed up during my 3-night stay. There are no real blackout curtains to shield from the bright light next door, so it was a challenge to sleep. plus my windows were overlooking the parking lot and I had to keep the lights off for privacy reasons due to no blinds.
답변 제공: General Manager 님, 2023년 12월 18일
Dear Alina,Seeing that you were a fan of our quiet and convenient location is wonderful. We hope you had a fantastic experience exploring the area. As we work to improve the overall guest experience, you can be certain that we will discuss your helpful feedback. Thank you for sharing. It would be an honor to have another chance to provide you with a better stay in the future.

10/10 - 훌륭해요

Amir

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Luis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Servicio y limpieza muy buena
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 13일
Dear Luis,It was our pleasure to provide you with clean, welcoming accommodations. We're glad you enjoyed your visit, and we look forward to hosting you again at Holiday Inn San Mateo-San Francisco SFO!

10/10 - 훌륭해요

Walter

출장 여행
좋아요: 청결 상태, 편의 시설/서비스
2023년 12월에 7박 숙박함

4/10 - 별로예요

Kimberly

2023년 12월에 2박 숙박함

8/10 - 좋아요

Baptiste

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast is very limited. I had to go grab something else to eat after... In addition, there was tea capsules in my bedroom, but I was only refilled with coffee, which I never drink ever...
2023년 12월에 4박 숙박함
답변 제공: General Manager 님, 2023년 12월 11일
Dear Baptiste,Thank you for choosing to stay with us at Holiday Inn San Mateo-San Francisco SFO. Our goal is to provide every guest with a wonderful experience, and we're disappointed to learn we may have fallen short of expectations during your visit. We offer our sincere apologies if you didn't enjoy our breakfast offerings, and we'd like to read more about how you felt we could improve them. Nevertheless, we hope this didn't detract too much from your overall trip. The pleasure was all ours, and we hope to welcome you back soon.

6/10 - 괜찮아요

Yerim

출장 여행
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Eric

2023년 10월에 3박 숙박함

6/10 - 괜찮아요

Sharon

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Felix

2023년 11월에 4박 숙박함

6/10 - 괜찮아요

robert h

좋아요: 직원 및 서비스
We didn't like the heating system. We liked the spacious room.
2023년 11월에 5박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Dear Robert,We appreciate your feedback, and we're glad our spacious rooms added to your experience. However, we apologize for any concerns about the heating system, and we'll keep your comments in mind. Should you be in the area again, please come back to see us.

4/10 - 별로예요

John 님, Park Ridge

별로예요: 숙박 시설 상태 및 시설
We left this hotel after one night of a 7-night stay. There was no soap in the room. No hair dryer. Three hangers. The hotel charged $17 a night for parking, which I would never choose to pay. No free breakfast, a standard for most hotels these days. The place was being renovated, and it didn't seem very safe. All bad. We won't return to this hotel again.
2023년 11월에 8박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Dear John,Thank you for taking the time to share your honest feedback. We regret to learn of your disappointment with our amenities. Please know that parking fees have become an industry standard, especially in major cities, and we are priced competitively for our area. Additionally, we want to assure you that while we are making improvements to our facility, the well-being of our guests is of the utmost priority, and we ensure a safe environment. Take care, and we wish you safe travels.

6/10 - 괜찮아요

Stacy 님, Enfield

좋아요: 청결 상태
별로예요: 편의 시설/서비스
Close to airport easy in and out
2023년 11월에 3박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Dear Stacy,We always aim to offer travelers a prime location for their flights in and out of town, and we're glad you appreciated this. Based on your rating, however, it seems we could have served you better. Please let us know where you feel we have room for improvement so we can ensure your next stay meets your expectations.

8/10 - 좋아요

Cheryl

The price was really good and I was pleasantly surprised but I didn’t know about the $17.00 daily parking fee which seemed too high. Overall we were satisfied.
2023년 11월에 5박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Dear Cheryl,We are happy you found value in our accommodations! Regarding our parking fee, we do regret you were unaware. This information is noted on our Expedia page under "Parking and Transportation." Nevertheless, we're glad you enjoyed your stay, and we hope to see you again!

6/10 - 괜찮아요

Randolfo

가족 여행
별로예요: 숙박 시설 상태 및 시설
We stayed for 4 nights in an accessible room. Drawers are ALL broken, keep sliding open. Carpet is filthy. AC is broken, I called front desk and told them that the AC is not cooling enough and I cannot change the temp setting. They sent a maintenance guy and all he did is clean the filter and said it should be ok now when it still showing an E8 code which is an error code. They know that there are 3 people in the room but they keep giving only 2 towels. Why? When I first call in for the reservation I request 2 accessibility room next to each other and the guy confirm that they have it available. When I check in they don’t have it. Very disappointing.
답변 제공: General Manager 님, 2023년 11월 28일
Dear Randolfo,Thank you for staying with us. We are genuinely concerned about the issues with your accommodations. It's disappointing that your requests regarding the air conditioning and towels were not adequately met. We take your feedback seriously and will address these concerns to prevent such occurrences in the future. We value your patronage and hope for the opportunity to provide you with a stay that better reflects our commitment to guest satisfaction.

6/10 - 괜찮아요

Luvia Maribel

Muy bonita experiencia
2023년 11월에 3박 숙박함
답변 제공: General Manager 님, 2023년 11월 28일
Dear Luvia,Thank you for being our guest and for sharing your feedback. We are delighted you had a great time with us. Our goal is to ensure all of our guests have a five-star experience, so we look forward to welcoming you back and impressing you further.

10/10 - 훌륭해요

Yuko

2023년 11월에 1박 숙박함

4/10 - 별로예요

Brian

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The whole time did not clean. We decided to take off early on November 22 nd. The last three days did not clean at all. Once time we start to clean at 5 pm but we need a room
2023년 11월에 4박 숙박함
답변 제공: General Manager 님, 2023년 11월 28일
We apologize for the inconvenience you experienced during your stay. It's disheartening to hear that our cleaning services fell short of expectations. We appreciate your feedback and will address this matter with our housekeeping team to ensure a more satisfactory experience for our guests in the future. We value your input and hope to welcome you back for a more enjoyable stay in the future.

6/10 - 괜찮아요

Toru

2023년 7월에 1박 숙박함