외관

소네스타 ES 스위트 샌프란시스코 에어포트 오이스터 포인트 워터프런트 여행 후기

3 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 914개 이용 후기 중 437개" "
평점 8 - 좋아요. 914개 이용 후기 중 277개" "
평점 6 - 괜찮아요. 914개 이용 후기 중 110개" "
평점 4 - 별로예요. 914개 이용 후기 중 44개" "
평점 2 - 너무 별로예요. 914개 이용 후기 중 46개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Our deposit is not refunded even after 8days and the front desk person just transferred mumy call to automatic voice message. It is so uncomfortable.
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 6일
We appreciate the feedback.We're disappointed your time with us was anything less than perfect. Please reach out to the hotel so we can look into your deposit. We look forward to sharing a more positive experience with you soon.

6/10 - 괜찮아요

Jeong Gon

2023년 2월에 1박 숙박함
답변 제공: bobby L 님, 2023년 3월 22일
Dear Jeong Gon, Thank you so much for taking the time sending us reviews. We value your feedbacks. Please feel free to contact us for areas needing improvements. We appreciate your business.

4/10 - 별로예요

SANG HYEON

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 3박 숙박함
답변 제공: bobby L 님, 2022년 2월 13일
Dear Sang, Thank you for taking the time sending us your feed backs. Your reviews are very important for us and will be used to gauge our services to our valued guests like you. Hope to see you soon. Thanks!

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
설비는 좋았고 조용했습니다.
큰 냉장고가 있어서 좋았고 다른 내부 설비는 비교적 괜찮았고 건물 건너편 철길을 마주하고 있지않은 방이어서 조용했습니다. 다만 다소 방이 작다는 느낌이었습니다. 주변은 한가로운 곳에 위치해 있었습니다.
2020년 10월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
공항에서 가깝고 조용함. 주변 편의시설이 부족함. 아침 뷔페 메뉴는 단조로움. 직원은 친절함. 유료 세탁기 및 건조기가 있음. 그러나 세제를 별도로 프론트에서 구매해야하는 불편함이 있음
2018년 12월에 4박 숙박함
답변 제공: Ricky 님, 2018년 12월 29일
Hello guest, Thank you for providing the tope rating on your surveys and took the beautiful pictures around the hotel. We look forward to see you soon on your next trip. Best,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
전반적으로 만족
전반적으로 만족. 방이 넓고 욕실도 쾌적하여 매우 좋았다. 아침식사가 풍족하진 않았지만 무료 제공 자체에 만족. 셔틀 서비스도 잘 되어있음
2018년 6월에 1박 숙박함

10/10 - 훌륭해요

Derek

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가족단위 여행에 최적
가족단위 여행에 최고. 취사 가능, 넓은 숙소, 친절한 직원들. 8일간의 여행 중 가장 만족스러웠던 숙박이었음.
2017년 12월에 1박 숙박함

10/10 - 훌륭해요

teddy 님, Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
편안하게 쉬었다 가는 가족단위 호텔로 추천
숙소 옆에 새벽에 기차가 자주 다니는 편이라, 소음에 민감하다면 철로편 방향이 아닌 바닷가 쪽으로 방을 얻는 것이 좋다. 그럼에도 불구하고, 바닷가 만에 붙어 있어서, 주변 자연 풍광이 좋으며, 깨끗한 침실, 친절한 직원, 먹을 만한 조식 등 가족 단위로 묵기에 좋아 보임. 차를 렌트한다면, 시내가 가까운 편이라 다니기에 아주 좋으나, 차가 없다면 대중 교통편이 별로 없어 다니기에 불편할 것으로 예상된다.

4/10 - 별로예요

Gary Kim 님, Seoul, KR

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Noisy room & Not smooth service
Noisy room & Not smooth service

10/10 - 훌륭해요

kate

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
아기와 함께하는 가족 여행객에게 매우 적합함
18개월 아가와 5살 어린이를 데리고 간 여행에서 주방 시설이 잘 갖추어져 있고 호텔 객실이 깨끗하여 호텔에 매우 만족하였습니다.

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태
Love it all
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Michelle, it's wonderful to hear you had a great experience at Sonesta ES Suites San Francisco Airport Oyster Point Waterfront. We are delighted you enjoyed our newly renovated spaces. Our team is certainly looking forward to welcoming you back in future.

10/10 - 훌륭해요

Kyle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were not on the property very much for our stay but when we were it was great. The pool and hot tub were a great temperature, the breakfast was adequate with a large room to eat in. The room itself was clean, spacious, and worked out great for what we needed. The only thing we didn’t love was that the room is not cleaned unless you ask for it to be but that was all right. Overall, I would definitely recommend this place.
답변 제공: Customer Service 님, 2024년 3월 27일
Kyle, it's great to hear that you enjoyed your time at Sonesta ES Suites San Francisco Airport Oyster Point Waterfront, particularly the pool area and the spaciousness of your room. Your feedback regarding daily room cleaning has been noted. Also, we're excited to share our new Sonesta ES Suites Breakfast Program on your next visit, featuring many enhanced offerings like the 'Grains station' for a more wholesome start to your day. We appreciate your recommendation and look forward to welcoming you back for another enjoyable stay!

6/10 - 괜찮아요

Richard

좋아요: 청결 상태
I’ve stayed here on 2 occasions before. This time was disappointing. My room wasn’t ready at 4pm, it obviously looks like they were short on staff because of all the remnants of checked out guests that were still in the hall when I checked in. The WiFi was weak and kept buffering. The view of the cove made up for my disappointment.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Richard, regretfully, it seems your recent stay fell short of meeting your expectations. Apologies for any inconvenience experienced with the readiness of your room and the WiFi performance. It's heartening, at least, to know that the cove view helped balance your experience to some extent. We've recently renovated the entire property to enhance the guest experience. We also have a delightful new breakfast programme, which includes a variety of fresh and customisable options at different stations for our guests. If you choose to return, we believe you'd enjoy these upgrades.

4/10 - 별로예요

Borys

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
no cleaning service, no deposit box, no screen on windows, too loud fans
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Borys, we're sorry to hear about the issues you experienced during your stay. We apologize for any inconvenience regarding the housekeeping service and the lack of certain amenities in the room. We're committed to addressing these areas, and we use valuable feedback like yours to improve our services.We want to share that the hotel has just gone through a significant renovation, and we believe that these improvements will provide our guests a better experience. Additionally, we've launched an exciting new breakfast program that offers a wide variety of breakfast items. One of the highlights of this program is the Awake station - providing an array of hot beverages for a comforting start to your day.We appreciate your review and we hope that you would consider staying with us again, to savor all the new experiences at our property.

6/10 - 괜찮아요

Anuj

가족 여행
별로예요: 숙박 시설 상태 및 시설
Average stay. Pool and hot tub was not working when we stayed, so that was disappointing. Standard breakfast, scrambled eggs, sausage, pancakes, breads and bagels. Property is clean and staff was nice.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Anuj, apologies for the inconvenience with the pool and hot tub. Rest assured, our team members continuously strive to maintain the highest standards at all amenities. On a positive note, we're glad you found our property to be welcoming and our colleagues amicable. We're thrilled to introduce our new Sonesta ES Suites Breakfast Program. You can start your day with delicious offerings from our Awake station, serving a variety of hot beverages. Your feedback is valuable to us and we'd be delighted to welcome you back to experience the upgraded amenities.

10/10 - 훌륭해요

Betty

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Betty, the Sonesta ES Suites San Francisco Airport Oyster Point Waterfront thanks you for your excellent rating. We hope to welcome you back in the future, potentially to experience our revamped aesthetic and indulge in our all-new Sonesta ES Suites Breakfast Program. It includes various stations, catering to a broad range of tastes including the Griddles station where guests can personalize their pancakes! Thank you for staying with us.

4/10 - 별로예요

Bridgette

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Didn't like i ask for a room with full kitchen handicap accessible for a birthday function for my sister and brother in law. With a fire place. there was no full kitchen, no fire place, the dishwasher was broke, no oven so we weren't able to cook as plan, the windows in one the rooms would not close, open the iron board it would not close, saw a roach in one of the bathrooms.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Bridgette, it's clear your recent stay did not meet your expectations, particularly in relation to room features and general maintenance. Please be aware that we have just completed a full hotel transformation and updates have been made throughout. Our team are always available to address any unforeseen issues and we're sincerely regretful they weren't brought to their attention during your visit. We encourage everyone to try our updated Sonesta ES Breakfast Program, designed to offer diverse tastes and preferences — like our Griddle station that lets guests customize their pancakes with a variety of delectable toppings. We hope you give us another opportunity to welcome you and meet your expectations.

2/10 - 너무 별로예요

Elizabeth 님, brooklyn

별로예요: 청결 상태, 직원 및 서비스
The bathroom and the refrigerator had Hair in them!!!! The refrigerator also had brown stains in it. .the refrigerator motor was LOUD!! It woke us up 3am Jsmh .the front desk wasn’t as helpful or had urgency with fixing any of the issues .and bathroom sink was clogged but one thing we did like was the bed it was comfortable.
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 28일
Elizabeth, we regret to hear about the issues you encountered with the cleanliness and the operations of certain amenities during your stay. We understand that our team could have responded more effectively to your concerns. Despite these shortcomings, we are glad you found comfort in our beds. Please note that we recently underwent a complete renovation, which includes updated features that we believe will greatly enhance your stay. It would be our pleasure to welcome you back to experience these improvements firsthand.Additionally, we'd like to share a noteworthy update about our breakfast offerings. As a part of the new Sonesta ES Suites breakfast program, we now offer an 'Awake station' providing a variety of hot beverages, along with different breakfast stations, to make your mornings deliciously delightful. Thank you for your feedback and we hope to have the opportunity to serve you better in the future.

8/10 - 좋아요

Reina

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything thing was good, and wished I clucks give it 5 stars, but when you drive from Sacramento and arrive and your room is not ready by the check in time is unexceptionable. Had a sweet 16 to attend too, so that was an inconvenience.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Reina, thank you for sharing your experiences. We apologize for any inconvenience due to the delay in making your room available. We certainly understand how crucial timely check-ins are and assure you that such an event isn't reflective of our usual standards. On a more positive note, Sonesta ES Suites San Francisco Airport Oyster Point Waterfront is thrilled to share that we've just completed a complete renovation! We're excited to invite you back for an even better experience. Thank you for your understanding and we hope to see you again soon.

8/10 - 좋아요

Cindia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Okay. Not really clean. Found an Oreo on floor in bedroom so probably not vacuumed. Halls and elevator smelled like cigarettes and weed. Very good price. Big rooms comfortable beds. At check in we weren’t told anything about wifi or breakfast had to look it up. Breakfast had little options.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 25일
Cindia, thank you for your valuable feedback. It's disheartening to hear there were cleanliness issues during your stay and that the elevator and hallways smells cigarettes and weed since the hotel is 100% nonsmoking facility), which we take very seriously. Rest assured; we are addressing these remarks with our dedicated team members. We are pleased to hear you found our room size and bed comfort to your liking. Regarding breakfast, we've recently launched a new-labeled Sonesta ES Suites Breakfast Program, including a number of different stations, like our Grains station where guests can find a variety of grains and toppings for a delightful and well-balanced meal. We assure you our commitment to providing friendly and informative check-in experiences, including all necessary information about Wi-Fi and breakfast offerings. We'd love to invite you back to experience our just completed whole-hotel renovation, where you should see our dedication to improvement in every corner.

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great breakfast and staff, 2 bedroom was convenient
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 24일
Gary, we're thrilled to hear that you appreciated the breakfast and our team at Sonesta ES Suites San Francisco Airport Oyster Point Waterfront. Our two-bedroom accommodation certainly adds an element of convenience for our guests. On your next visit, we would love for you to experience our newly renovated spaces. We hope to have you back soon!

10/10 - 훌륭해요

Eligio A. 님, orange

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice little grass path/area for my 10 month old chihuahua. She really enjoyed the bay view resembles a sit in " the park" only upgraded, with such a beautiful view, especially at sunrise.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Eligio, we're thrilled to hear that your furry companion enjoyed the outdoor area and view at Sonesta ES Suites San Francisco Airport Oyster Point Waterfront! Waking up to a beautiful sunrise certainly adds a distinctive charm to one's stay. Please do visit again when you're in the area. We'd love the opportunity to share more picturesque views and delightful experiences with both of you.

4/10 - 별로예요

Brooke

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스
Please see previous review
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 16일
Brooke, we noted your rating and it prompts us to consider areas where improvements can be made. Experience matters a great deal to us and your feedback is valuable in ensuring the standard of future stays. We're committed to enhancing our service and hope you're open to giving us another chance in the future.

10/10 - 훌륭해요

randy

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great except the people above me. There was a kid or a run at all hours of the night
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 8일
Randy, it's great to hear that your overall experience was positive. However, we regret to hear about your disturbance from other guests. Steps have been taken to ensure all visitors enjoy their stay to the fullest. We're excited to invite you back to experience the significant changes that the Sonesta ES Suites San Francisco Airport Oyster Point Waterfront has undergone, like our recent renovation and improved breakfast offerings. Thank you for your feedback.

2/10 - 너무 별로예요

Aiden

2024년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 2일
Aiden, we're sorry to hear your experience didn't meet your expectations. Each guest's satisfaction is our priority. We have recently undergone an extensive renovation and have also introduced a revamped breakfast program. If you decide to give us another chance, we're confident that you will see significant improvements.

4/10 - 별로예요

Teddy

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Room not ready at check in. Was given another room, but it was damaged. Tried 3rd room but did not get view I had originally book. Only one remote for 2 tv’s. Breakfast was good. But short hours. Need to make them longer.
답변 제공: Customer Service 님, 2024년 1월 30일
Teddy, it's regrettable that you faced challenges during check-in and that your room didn't meet your expectations. We've noted your concern with the TV remotes and the allocated view. We also acknowledge your feedback about extending the operating hours of our breakfast service. On a positive note, we have recently culminated a complete hotel renovation and launched our Sonesta ES Suites Breakfast Program, which entails fresh, varied choices such as our Grains station. We would love to have you back to experience better service and a more pleasing stay.

8/10 - 좋아요

Guadalupe

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Very easy to check in and out. Staff very helpful. Great location. Pleased with cleanliness.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Guadalupe, your lovely feedback is appreciated. At Sonesta ES Suites San Francisco Airport Oyster Point Waterfront, we're thrilled that you found our team members helpful and the check-in/out process efficient. Cleanliness is indeed one of our top priorities, and we're glad to hear that this met your expectations, just as our location did. We hope to welcome you back soon!

10/10 - 훌륭해요

Guadalupe

2024년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 3일
Guadalupe, we're thrilled to hear that your experience at Sonesta ES Suites San Francisco Airport Oyster Point Waterfront was a great one. We've recently completed a comprehensive renovation, and we're glad you've had the chance to enjoy it. Regardless of whether you sampled our new breakfast program, we hope you'll return to explore the variety of stations, like our Grains station with its selection of nutritious toppings. Thank you for choosing us and we look forward to welcoming you back.

6/10 - 괜찮아요

Ruiqi

출장 여행, 가족 여행
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Ruiqi, we appreciate your feedback and your neutral rating has been noted. Nonetheless, we're excited to let guests like you know that we've completed a full renovation and also rolled out a new breakfast program. We would welcome the opportunity to enhance your experience with these features. Thank you for staying with us. We look forward to having another chance to better serve you next time.

10/10 - 훌륭해요

Andrew 님, Menlo Park

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Andrew, thank you for giving Sonesta ES Suites San Francisco Airport Oyster Point Waterfront a high rating. It highlights the fruits of our recent renovation. We're looking forward to welcoming you back.

10/10 - 훌륭해요

Cassandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Cassandra, thank you for taking the time to gift Sonesta ES Suites San Francisco Airport Oyster Point Waterfront with your 5-star rating. Your feedback helps us maintain our high standards and continue to provide a pleasant experience for all guests. Looking forward to your future visits and a chance for you to discover the newly renovated aesthetics and the unique Sonesta ES Suites Breakfast Program!

10/10 - 훌륭해요

Ying

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Kitchen is good, good for the family
2023년 12월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Ying, we appreciate your lovely comments, and we're delighted to learn that you found our kitchen facilities at Sonesta ES Suites San Francisco Airport Oyster Point Waterfront to be beneficial for your family's needs. We trust you had a cherished stay and we hope to welcome you back in the future.

10/10 - 훌륭해요

Rezinka

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked the suite we booked complete with the basic kitchen amenities
답변 제공: Customer Service 님, 2024년 2월 8일
Rezinka, it's fantastic to hear about your positive experience at Sonesta ES Suites San Francisco Airport Oyster Point Waterfront. We're pleased that the suite along with its basic kitchen amenities met your expectations. Looking forward to welcoming you back for another enjoyable stay.

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stop charging a ridiculous amount to park. Next time I’ll take that extra amount per day! and calculate into the room cost. I know I’ll find a better place that includes parking (as it should) into the room cost.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 29일
Robert, thank you for your feedback. We appreciate the time you've taken to point out the aspects of your stay that could be improved. Parking is an essential part of the travel experience, and we understand where you're coming from. We are continuously exploring ways to enhance our guests' experience, and your feedback plays a pivotal role. Nonetheless, we hope you will consider coming back to experience our newly renovated premises, and taste our amazing breakfast offerings like our freshly baked goods at our Bake station. Your reconsideration is much appreciated.

4/10 - 별로예요

DELMY

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is ok. Building kind of old and it smelled like weed and cigarettes. Staff was not friendly at all. Didn’t get the room clean because they say u have to stay more than 7 days to get the room clean. I asked for clean towels they never bought them to my room.
2023년 12월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 12월 20일
Delmy, we regret to hear about your recent stay and any inconveniences encountered. We understand your feedback on the building, and are pleased to share we've undergone a total renovation. Our team strives to deliver a service that parallels the comfort and convenience we intent for our guests, yet it appears we may have missed the mark. We hope to have another opportunity to offer a reformed experience at our property.

8/10 - 좋아요

Luis hugo

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 21일
Luis Hugo, it's wonderful to hear that you enjoyed your experience at Sonesta ES Suites San Francisco Airport Oyster Point Waterfront. Following our complete renovation, we're delighted that guests get to experience the refreshing ambiance. Do visit us again to experience our unique Sonesta ES Breakfast Program, which includes stations like our fresh Grains station, where guests can customize a healthy breakfast with a selection of grains, seeds, and fruit toppings. Safe travels!

8/10 - 좋아요

Gary

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
room great customer service be careful
The room itself was excellent, the desk. The clerk did mess up our room, but as I said, the room was nice. I loved the fact they provided a full kitchen
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 20일
Gary, we appreciate your positive comments about your room and its features at the Sonesta ES Suites San Francisco Airport Oyster Point Waterfront. We regret to learn of any complications regarding your room assignment. In these situations, it's important for us to learn from them and strive to better meet our guest's needs during their stay. Moreover, we're thrilled that you made good use of the room's full kitchen. Please consider visiting us again to experience the improvements we are committed to making.

8/10 - 좋아요

Luis hugo

가족 여행
좋아요: 청결 상태, 객실의 편안함
Cómodo , desayuno un poco más surtido , atención neutra . Un lugar para descansar a 15 min del centro y lugar tranquilo . Estacionamiento con costo por día
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 12월 20일
Luis, agradecemos tu reseña. Estamos encantados de saber que nuestro recientemente renovado Sonesta ES Suites San Francisco Airport Oyster Point Waterfront es un lugar cómodo y tranquilo para relajarse no muy lejos del centro de la ciudad. En referencia a su comentario sobre el desayuno, estamos encantados de informarle sobre nuestro nuevo programa de desayuno, que incluye estaciones interesantes como nuestra estación Griddle, que ofrece panqueques personalizables. Esperamos que durante su próxima visita disfrute de estas ofertas mejoradas. En cuanto al aparcamiento, siempre nos esforzamos por ofrecer servicios a un precio asequible. Su opinión es valiosa para nosotros. Esperamos darle la bienvenida pronto.

10/10 - 훌륭해요

Dave

2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 17일
Thank you for the wonderful rating, Dave!It's fantastic you enjoyed your time at Sonesta ES Suites San Francisco Airport Oyster Point Waterfrontso much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 - 훌륭해요

Chie

가족 여행
좋아요: 편의 시설/서비스
답변 제공: Customer Service 님, 2024년 2월 8일
Chie, thank you for choosing the Sonesta ES Suites San Francisco Airport Oyster Point Waterfront and leaving a perfect rating! We're thrilled to know that you enjoyed your stay. Since your visit, we've completed a hotel-wide renovation and introduced our new Sonesta ES Suites Breakfast Program, which we think you'll enjoy on your next visit. We look forward to welcoming you back again soon!

6/10 - 괜찮아요

James

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 6일
James, thank you for your rating. We hope your next visit at Sonesta ES Suites San Francisco Airport Oyster Point Waterfront will exceed your current experience. We encourage you to try our redesigned rooms and do indulge in our innovative Sonesta ES Suites Breakfast Program, especially the Grains station for some delightful early morning nourishment.

10/10 - 훌륭해요

Bejoy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great walking trail with beautiful view of bay.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 30일
Bejoy, it is wonderful to hear that you appreciated the nearby walking trail and stunning bay views during your stay at Sonesta ES Suites San Francisco Airport Oyster Point Waterfront. We hope to welcome you back soon for even more great experiences.

10/10 - 훌륭해요

Leslie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay even for one night. We just had our room on Bart station side so nois
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 29일
Leslie, it's fantastic to hear that you enjoyed your stay at Sonesta ES Suites San Francisco Airport Oyster Point Waterfront. We sincerely apologize for any noise disturbances you may have encountered due to our location. On your next visit, we'd be more than happy to assist you in selecting a quieter room. Nonetheless, we are glad that this did not overshadow your overall positive experience. Thank you for the perfect rating, we're looking forward to welcoming you back again soon.

6/10 - 괜찮아요

Vivian

2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 18일
Thank you for sharing, Vivian.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

6/10 - 괜찮아요

Elizabeth

연인과의 여행, 출장 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The staff or front desk not friendly, don’t greet good morning or good evening. No smile in their face bad customer service
2023년 11월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 11월 17일
Elizabeth, we're disappointed to hear about your experience with our team members' demeanor. Providing outstanding service is at the core of our values, and it's clear we missed the mark. We've taken your feedback on board for improvement. We hope you'll come back to experience the changes and our recently renovated property.

10/10 - 훌륭해요

Nathan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was pleasantly surprised! I will stay here again.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 18일
Nathan, it's fantastic to hear you had such a positive experience at Sonesta ES Suites San Francisco Airport Oyster Point Waterfront. We're delighted you were pleasantly surprised and we look forward to welcoming you back in the future.

10/10 - 훌륭해요

Yadong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room is clean and spacious. They provide shuttle service to and from SFO.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 16일
Yadong, we appreciate your positive feedback about Sonesta ES Suites San Francisco Airport Oyster Point Waterfront. We're delighted you found our rooms to be tidy and roomy. The provision of our convenient shuttle service to and from the airport demonstrates our commitment to ensuring a stress-free experience for our guests. We hope to be your choice of accommodation again in the future.

8/10 - 좋아요

Therese

가족 여행
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 17일
Therese, thank you for taking the time to rate your stay at Sonesta ES Suites San Francisco Airport Oyster Point Waterfront. We're delighted to know you had a nice overall experience. We've undergone a whole-hotel renovation recently and have also launched a new breakfast program, and would love to invite you back to appreciate these enhancements. In particular, our novel Griddle station with a customizable pancake maker has been a hit! Looking forward to welcoming you back soon.

10/10 - 훌륭해요

Yunxi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
非常好
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 16일
云曦,我们很高兴得知您在旧金山机场牡蛎角海滨索尼斯塔 ES 套房酒店 (Sonesta ES Suites San Francisco Airport Oyster Point Waterfront) 过得愉快。我们的目标是为所有客人提供愉快的体验。期待您的再次光临!

10/10 - 훌륭해요

Huishu 님, Reno

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great value and very clean.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 15일
Huishu, it's wonderful to read that you found the Sonesta ES Suites San Francisco Airport Oyster Point Waterfront to be of great value and very clean. We appreciate your feedback and hope to welcome you back soon.