점심 식사, 저녁 식사, 브런치 제공, 이탈리아 요리, 야외에서 식사

산 레모 호텔 여행 후기

2 out of 5
산 레모 호텔
2237 Mason Street, San Francisco, CA

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1009개 이용 후기 중 525개" "
평점 8 - 좋아요. 1009개 이용 후기 중 367개" "
평점 6 - 괜찮아요. 1009개 이용 후기 중 60개" "
평점 4 - 별로예요. 1009개 이용 후기 중 26개" "
평점 2 - 너무 별로예요. 1009개 이용 후기 중 31개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

MIJEUNG

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: San Remo Hotel Management 님, 2023년 11월 7일
Dear MIJEUNG,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at San Remo Hotel.  We work tirelessly to ensure our guests experience the best hospitality in San Remo Hotel.Again, we are so glad you enjoyed your stay, and we would love to host you again.Regards,San Remo Hotel Management

8/10 - 좋아요

Eunsung

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No bathroom inside. Shared one.
Unexpexted experience but not bad. Reasonable price.
2023년 8월에 5박 숙박함
답변 제공: San Remo Hotel Management 님, 2023년 8월 22일
Dear Eunsung,Thank you for your feedback. We are glad you had an unexpected experience at our hotel, but it was not bad. We also appreciate you mentioning that the price was reasonable.We always look for ways to improve our hotel and appreciate your input. We hope that you will consider staying with us again in the future.Regards,San Remo Hotel Management

10/10 - 훌륭해요

SANGWON

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 5박 숙박함
답변 제공: San Remo Hotel Management 님, 2023년 2월 8일
Dear SANGWON,We are always pleased to receive feedback from our guests in relation to their stay with us at San Remo Hotel, and we are excited to see your PERFECT score rating.  We are glad to learn that our accommodations met all your needs and you left satisfied with your stay.  Thank you so much for choosing to stay with us while visiting San Francisco!  Best Regards,San Remo Hotel Management

10/10 - 훌륭해요

YONGSUN

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
샌프를 간다면 무조건 산 레모
일단 여행에서 제일 중요한 숙소 위치가 최고입니다 동네도 치안이 좋은 곳 입니다 공용화장실도 여러개가있어 사람들과 마주치는 일이 거의 없습니다 주차는 숙소 근처에 노상길거리에 주차하거나 유료 주차장을 가야되는데 노상은 시간제한이 있어 차라리 맘 편하게 유료 주차장에 주차하는게 좋습니다 수건도 추가로받을 수 있어서 좋았습니다 샌프에 가성비를 원하신다면 무조건 추천합니다
2022년 7월에 2박 숙박함
답변 제공: San Remo Hotel Management 님, 2022년 7월 19일
Hi Yongsun, We are always pleased to receive feedback from our guests about their stays with us, and we are delighted with your PERFECT score rating. Thanks for noting our great location--it is something that sets our hotel apart from the competition.  We can't wait to have you back for another pleasant stay with us on your next visit to San Francisco. Warm Regards, San Remo Hotel Management

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
soso
샌프란시스코 숙소들이 워낙 비싸서 가성비는 좋으나 방음, 방 크기 등은 기대하면 안됨
2020년 1월에 2박 숙박함
답변 제공: Del 님, 2020년 2월 3일
Thank you for your review. We look forward to your next visit.

8/10 - 좋아요

youngrin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
센프란시스코 온다면 다시 숙박할거예요.
오래된 호텔이어도 정리정돈 및 상태 깔끔해요. 직원 친절하고 곳곳에 세심함 느껴집니다. 가격대비 빈티지 스타일 호텔로 합리적입니다. 공용화장실이 단점이긴 하지만 개인공간 있어서 괜찮았고 위치와 합리적인 가격과 편안한 서비스로 수용가능합니다.
2020년 1월에 4박 숙박함
답변 제공: Del 님, 2020년 2월 3일
Thank you for your review. We look forward to your next visit.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
샌프란시스코 여행 중 기억에 남는 것 5개가 있다면, 하나는 산 레모에서 3박을 했다는 거예요 아기자기한 엔틱 인테리어는 마치 옛날 미국 할머니집이 이러지 않았을까 공용 화장실 욕실 모두 만족스러웠습니다 데스크에 커피와 티 그리고 간단한 간식까지 언제든 먹을 수 있었던 점도 좋았습니다 단 옆방 기침소리 얘기소리까지 다들린다는 점이 아쉬웠지만 이가격에는 참아야죠 여러분들도 갈등하고 계신다면 적극 추천합니다
2019년 11월에 3박 숙박함
답변 제공: Del 님, 2019년 12월 21일
Thank you for your review, and for choosing to stay with us here at the San Remo Hotel. We look forward to your next visit.

8/10 - 좋아요

Jeong

좋아요: 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
샌프란시스코 산 레모 호텔
1박에 16만원에 화장실을 공용으로 사용하는 호텔을 사용할줄이야.....그래도 샌프란시스코 미친 물가 생각하면 어쩔 수 없다. 주변은 조용하고 안전했으며 아늑한 느낌~ 하지만 방음이 전혀 안되고(귀마개를 제공해줌) 아침에 화장실이 항상 꽉차서 불편했다. 하지만 낡은 호텔이었지만 아기자기하고 이뻤고 관리가 청결하게 관리 되는거 같았다.
2019년 10월에 2박 숙박함

8/10 - 좋아요

SUNKYUNG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
공용욕실이라 엄청 걱정되었지만 아주깨끗하게 시간마다 청소를합니다 수건 면봉 물비누 상시배치되어있습니다
2019년 9월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Its cool
호텔이라기보단 백패커스를위한 inn의 느낌이다! 하지만 공용샤워실과 세면대, 화장실의 관리, 청소가 꾸준히 진행되는걸 보았다! 큰 캐리어를 가지고간다면 일행과 번갈아가면서 열어야한다 엘리베이터는 없지만! 세탁기와 건조기가 구비되어있고, 로비?에는 some snacks and coffee and hot water for tea 가 준비되어있다 샌프란의 비싼물가에 이만한 숙소 얻기란 쉽지않을것이다! 방에서 거미를 발견했지만 우리는 잡지못했다 하지만 잠만 자고, 낮에 관광을 위한다면 좋은 숙소다! 다음번에 backpacker로써 또 샌프란에 가게 된다면 여기서 묵을 생각이다!
2019년 7월에 2박 숙박함
답변 제공: Fidel 님, 2019년 9월 7일
Thank you for reviewing our Hotel. And thank you for choosing to stay with us here at the San Remo Hotel. We look forward to your next visit.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2019년 6월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
화장실과 TV 없음. 가격 대 성능비 좋음!
샌프란시스코 Wharf 근처에 있는 작은 호텔입니다. 방에 화장실과 TV가 없습니다. 화장실을 하거나 샤워하려면 약간 눈치를 보면서 나누어 써야 하는 것이 불편합니다. 그런데 가격 대 성능비는 좋습니다!
2019년 2월에 1박 숙박함

6/10 - 괜찮아요

sangho

별로예요: 객실의 편안함
2019년 1월에 2박 숙박함

8/10 - 좋아요

JAENAM

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
유서있고 장소 좋은 호텔
예쁘고 아기자기합니다. 방이 매우작습니다. 샤워실이 조금 불변했고요. 키큰 남자는 그닥,.. 여성분들은 그래도 좋아하실듯합니다. 친절하고 위치 좋고 추천합니다.
2019년 1월에 2박 숙박함

8/10 - 좋아요

Hana

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
전체적으로 게스트들이 친절하고 체크인후에도 짐잘맡아주고 숙소분위기가 빈티지스러웟습니다. 엘베가 없지만 요청하면 직원들이 짐을 잘 옮겨줍니다. 트윈베드 썻는데 한쪽이뷸에서 땀냄시갸 너뮤냣ㅠ 전체적으로 조용한 분위기이구요 뱡이 녀뮤쟉얏
2019년 1월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
소음을 빼면 괜찮았어요.
친절한 리셉션과 청결한 실내가 좋았음. 간단한 차와 간식도 편리했고 피셔맨스 와프에서 가깝고 교통편의도 좋습니다. 딱 한가지, 방이 매우 좁아서 여행가방을 들여놓기가 쉽지않았고, 복도가 좁고 방음이 잘 안되어서 잠을 깊이 잘수가 없었음. 가벼운 여행의 백팩커들에게는 아주 좋은 호텔이 될 듯...
2019년 1월에 3박 숙박함

8/10 - 좋아요

STARK 님, SFO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
엔티크한 숙소
분위기 좋고, 조용하고 매력적인 숙소입니다. 맛있는 커피와 간식도 먹고 싶을 때 먹을 수 있어요. 슬리퍼를 챙겨가면 좋을 것 같아요.
2018년 9월에 1박 숙박함
답변 제공: C Chevaili 님, 2018년 10월 10일
귀하의 검토와 함께 해주셔서 감사합니다. 의견을 보내 주셔서 감사합니다.

4/10 - 별로예요

Yanggeum

별로예요: 청결 상태, 직원 및 서비스
샌프란시스코에서 비교적 저렴하고 안전한 호텔
직원들이 친절하지도 불친절하지도... 그냥 뭐랄까 서비스 마인드가 부족한 사람들이 카운터를 봄 남자 1명 여자 2명... 오히려 청결 담당해주시는 중국인분들이 친절함!
2018년 6월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel
There are very nice and pretty hotel and nice place to travel San. Restroom is small that is pretty unconfortable.But other thing is pefect!
답변 제공: C Chevaili 님, 2018년 5월 12일
Thank you for your review and for letting us know that you enjoyed almost everything! We hope welcome you back when you return to SF.

8/10 - 좋아요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was in walking distance to most places where I wanted to go and public transportation was nearby. I had a room with no window with an outside view. I would stay here again but away from the noisy kitchen.
2024년 3월에 6박 숙박함
답변 제공: San Remo Hotel Management 님, 2024년 3월 27일
Dear Thomas,We're pleased to hear that our hotel's convenient location within walking distance to most places you wanted to visit, as well as its proximity to public transportation, met your needs. However, we apologize for any inconvenience caused by the noise from the kitchen during your stay. We appreciate your feedback and will take it into consideration to ensure a more comfortable experience for our guests in the future. Thank you for choosing to stay with us, and we look forward to welcoming you back again in the future. If there's anything else we can do to enhance your stay next time, please let us know.Regards,San Remo Hotel Management

10/10 - 훌륭해요

Mark Tristan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very affordable. lots of things to do in the area, and very close to fisherman's wharf
2024년 3월에 4박 숙박함
답변 제공: San Remo Hotel Management 님, 2024년 3월 27일
Dear Mark,We're delighted to hear that you found our hotel very affordable and conveniently located near Fisherman's Wharf, with lots of activities to enjoy. Your satisfaction is important to us, and we're pleased you had a positive experience exploring the nearby attractions. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Regards,San Remo Hotel Management

10/10 - 훌륭해요

Lisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s affordable, clean, cute, and in an excellent area. It perfectly met my expectations and needs. I would definitely stay there again.
2024년 3월에 1박 숙박함
답변 제공: San Remo Hotel Management 님, 2024년 3월 12일
Dear Lisa,We're thrilled to hear that our hotel perfectly met your expectations and needs during your stay!  Providing clean, cute, and affordable accommodation in an excellent area is what we aim for, and we're delighted that we could deliver on all fronts.  Your satisfaction is important to us, and we're grateful for your positive feedback.  Thank you for choosing our hotel, and we look forward to welcoming you back for another fantastic stay in the future!Regards,San Remo Hotel Management

4/10 - 별로예요

Vijay

2024년 2월에 4박 숙박함
답변 제공: San Remo Hotel Management 님, 2024년 3월 22일
Dear Vijay,Please accept our apologies for any inconvenience we have caused you.  In cases like this, we want to hear directly from our customers and see where we failed to impress. Sincerely,San Remo Hotel Management

2/10 - 너무 별로예요

AARON

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The smell of the room was horrible and unbearable. I could not sleep in there and was forced to rent a room at a different motel. No refund was offered. I do not recommend this motel to anyone.one small window facing 3 inner walls and on other window ficing inside the hallway with other able to look into my room.
2024년 2월에 1박 숙박함
답변 제공: San Remo Hotel Management 님, 2024년 2월 23일
Dear Aaron,We apologize for the unpleasant experience you encountered during your stay.  Your feedback regarding the smell in the room and the lack of adequate ventilation is deeply concerning, and we are sorry for any inconvenience caused.  We understand the importance of a comfortable environment for our guests and regret that we were unable to meet your expectations in this regard. We appreciate your feedback and will use it to improve our services.Sincerely,San Remo Hotel Management

6/10 - 괜찮아요

Rafael Precioso

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
chambre petite avec juste le nécessaire , toilette et douche à l’extérieur ( nous le savions ) mais sanitaires sales , sûrement lavé une seule fois par jour alors que l’hôtel est plein . Les douches sont sales , cheveux au fond de la douches et les toilettes n’en parlons pas . Nous avons séjournes pendant 6 nuits et 5 jours complets et notre chambre n’a été nettoyé qu’une seule fois alors que nous sortions tous les matins de bonnes heures et rentrons qu’en début de l’après midi laissant le temps au ménage d’être fait . Le jour où elle a été faite la moquette était encore très sale . Hôtel très bien situé mais il ne faut pas être regardant pour l’hygiène
2024년 2월에 6박 숙박함
답변 제공: San Remo Hotel Management 님, 2024년 2월 20일
Dear Guest,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the San Remo Hotel.   We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our San Remo Hotel hotel soon!Regards,San Remo Hotel Management

10/10 - 훌륭해요

Aleksandr

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: San Remo Hotel Management 님, 2024년 2월 20일
Dear Guest,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the San Remo Hotel.   We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our San Remo Hotel hotel soon!Regards,San Remo Hotel Management

10/10 - 훌륭해요

Jesus

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was extremely helpful and friendly
2024년 2월에 3박 숙박함
답변 제공: San Remo Hotel Management 님, 2024년 2월 20일
Dear Jesus,Thank you for your kind words!  We're delighted to hear that our staff provided you with exceptional service during your stay.  Ensuring our guests feel welcome and supported is a top priority, and we're thrilled that our team members were able to assist you with a friendly and helpful attitude.  We appreciate your positive feedback and hope to have the pleasure of welcoming you back in the future.  Thank you for choosing to stay with us!Regards,San Remo Hotel Management

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 편의 시설/서비스
Nice little hotel
2024년 2월에 2박 숙박함
답변 제공: San Remo Hotel Management 님, 2024년 2월 19일
Dear James,Thank you for your feedback!  We're glad to hear that you enjoyed your stay at our hotel.  We strive to provide a comfortable and enjoyable experience for all our guests, and we appreciate your positive comments.  If there's anything else we can do to make your stay more comfortable or if you have any further concerns, please don't hesitate to reach out to our front desk team.  We value your feedback and hope to have the opportunity to welcome you back in the future.Regards,San Remo Hotel Management

10/10 - 훌륭해요

Brian

2024년 2월에 2박 숙박함
답변 제공: San Remo Hotel Management 님, 2024년 3월 22일
Dear Brian,We are delighted to receive your All-Star Vote! -  Thank you very much! It feels great to know that our accommodation met all your needs.  It was a pleasure to host you, and we look forward to hosting you in San Remo Hotel many more times.Regards,San Remo Hotel Management

6/10 - 괜찮아요

Clary

2024년 2월에 1박 숙박함
답변 제공: San Remo Hotel Management 님, 2024년 2월 8일
Dear Clary,Thank you for leaving us a rating of your stay with us at San Remo Hotel. We work tirelessly to ensure our guests experience the best hospitality in San Remo Hotel. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack.We hope you enjoyed our amenities and hope that you choose us again on your next visit.Regards,San Remo Hotel Management

8/10 - 좋아요

Alexis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a great stay! Only gave a 4 star due to some maintenance outside our room early in the morning. Wished they gave us a heads up. Lots to do around the area and its a 10 min walk to the wharf!
2024년 1월에 2박 숙박함
답변 제공: San Remo Hotel Management 님, 2024년 2월 1일
Dear Alexis,Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you had a great stay and enjoyed the location. We apologize for any inconvenience caused by the early morning maintenance outside your room. Your feedback is valuable, and we'll undoubtedly review our communication procedures to ensure that guests are informed about potential disruptions. It's good to know that there were plenty of activities to enjoy in the surrounding area, and the proximity to the wharf was convenient for you.We appreciate your feedback and look forward to the opportunity to welcome you back for another enjoyable stay. Thank you for choosing our hotel, and we appreciate your insights.Regards,San Remo Hotel Management

10/10 - 훌륭해요

Darius

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good very nice
2024년 1월에 5박 숙박함
답변 제공: San Remo Hotel Management 님, 2024년 1월 31일
Dear Darius,Thank you for your kind words! We're thrilled to hear you had a very good and nice experience with us. Your satisfaction is our top priority, and we look forward to providing exceptional service during your future visits.We appreciate your feedback and hope to welcome you back soon for another wonderful experience! Safe travels!Regards,San Remo Hotel Management

2/10 - 너무 별로예요

Nadja

별로예요: 숙박 시설 상태 및 시설
It was not obvious that their bathroom are not in the rooms but in the hallways. I asked for a refund and never heard back from them.
2024년 1월에 1박 숙박함
답변 제공: San Remo Hotel Management 님, 2024년 1월 31일
Dear Nadja,It is apparent from your review that you did not have a good stay at our San Francisco hotel. We sincerely apologize for any confusion regarding our bathroom facilities and the lack of a prompt response to your refund request. This is not the level of service we aim to provide, and we deeply regret any inconvenience caused. Your feedback is crucial to us, and we're actively addressing communication gaps to ensure a clearer understanding of our amenities.We appreciate your patience and hope to have the opportunity to make amends and welcome you back for a more positive experience in the future.Regards,San Remo Hotel Management

8/10 - 좋아요

Herbert

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Céntrica y accesible para andar a pie
2024년 1월에 4박 숙박함
답변 제공: San Remo Hotel Management 님, 2024년 1월 31일
Dear Herbert,Thanks for the positive review regarding your stay at San Remo Hotel. We're delighted to hear that you found our location central and walkable! We aim to provide a convenient and accessible experience for our guests. If there's anything specific you'd like to explore or if you have any preferences for your stay, feel free to let us know. We appreciate your feedback and look forward to making your next visit enjoyable.Thank you for choosing us, and we hope to welcome you back soon!Regards,San Remo Hotel Management

10/10 - 훌륭해요

Scott

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is located close to Fisherman's Wharf making it walkable to attractions, food, and shopping. It is close to multiple street and cable car stops allowing easy access to the rest of the city. The rooms are small and affordable with community showers and toilets.
2024년 1월에 4박 숙박함
답변 제공: San Remo Hotel Management 님, 2024년 1월 30일
Dear Scott,Thank you for taking the time to share your feedback about your recent stay. We appreciate your positive comments regarding our hotel's convenient location near Fisherman's Wharf, making it easy for guests to explore attractions, enjoy local food, and indulge in shopping. The proximity to multiple transportation options is also an excellent asset for exploring the city. We understand that our rooms are smaller and feature community showers and toilets. Your feedback is valuable, and we appreciate your understanding of the accommodations. We strive to offer affordable options in a prime location, and we're glad to hear that our hotel's accessibility was beneficial for your visit.We value your feedback and look forward to the opportunity to welcome you back for another stay. Thank you for choosing our hotel, and we appreciate your positive review.Regards,San Remo Hotel Management

2/10 - 너무 별로예요

pablo

2024년 1월에 2박 숙박함
답변 제공: San Remo Hotel Management 님, 2024년 2월 13일
Dear Pablo,Thank you for taking the time to leave a rating about your stay. We would appreciate any additional feedback you may have about your visit. Our team strives to provide excellent service, and we would love to give a better stay for you on your next trip. Regards,San Remo Hotel Management

8/10 - 좋아요

Naomi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well situated and good value for money. If you can appreciate or even enjoy the hotel aesthetic and shared facilities, you can have a nice stay here.
2024년 1월에 4박 숙박함
답변 제공: San Remo Hotel Management 님, 2024년 1월 18일
Dear Naomi,Thank you for taking the time to share your thoughts on your recent stay at the San Remo San Francisco hotel. We're pleased to learn that you found the hotel well-situated and offering good value for money. It's wonderful to hear that you appreciated the hotel's aesthetic and shared facilities.We value your input and hope to have the opportunity to welcome you back for another positive experience. Thank you for choosing San Remo San Francisco hotel.Regards,San Remo Hotel Management

10/10 - 훌륭해요

Melanie

2024년 1월에 2박 숙박함
답변 제공: San Remo Hotel Management 님, 2024년 2월 6일
Dear Melanie,Thank you so much for the PERFECT SCORE review. We are glad you had a wonderful stay at San Remo Hotel. We work tirelessly to ensure our guests experience the best hospitality in San Remo Hotel.Again, we are so glad you enjoyed your stay, and we would love to host you again.Regards,San Remo Hotel Management

4/10 - 별로예요

Jose

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Kind of my fault for misunderstanding the shared bathroom situation, but still, the place was not the most comfortable stay. Our room had a light that constantly flickered and no window that had direct access to sunlight. There was a window in the room - that looked into the hallway of the hotel. No ventilation either as the vent did not seem to work and obviously we would not open it. Guess the old saying stands true, you get what you pay for.
2024년 1월에 2박 숙박함
답변 제공: San Remo Hotel Management 님, 2024년 1월 15일
Dear Jose,Thank you for sharing your experience with us, and we apologize for the challenges you faced during your stay. We understand that the shared bathroom situation may have contributed to your discomfort, and we appreciate your understanding. We're sorry to hear about the issues with the room's lighting, lack of direct sunlight, and ventilation problems. Your feedback is important, and we will address these issues promptly to ensure a more comfortable experience for our guests.We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.Regards,San Remo Hotel Management

2/10 - 너무 별로예요

Jamie

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We booked 3 nights and only stayed one. We were told it was not refundable either and to contact Expedia. The room was like a shoebox. The bed was only a double size not a queen. There was literally 3 feet from the foot of the bed to the wall. The other side of the bed was pushed up against the wall and there there were two feet of space. The "wardrobe" was located there and there was a one foot space so you could not even open it to put anything in to it and when we tried to open it the handle just came right off. The whole place smelled horrible. When we got up in the morning we realized our door did not even lock when you closed the door you just push it and it opens. You share the toilets and the showers and there were only four toilets on the floor we were on and one was out of order. The building and room was freezing and no control in your room to change it either. Horrible service and no apology or anything.
2024년 1월에 3박 숙박함
답변 제공: San Remo Hotel Management 님, 2024년 1월 12일
Dear Jamie,Thank you for sharing your experience, and we sincerely apologize for the disappointment and inconvenience you encountered during your stay with us.We deeply regret that the size and layout of your room did not meet your expectations. We appreciate your feedback on the issues with the wardrobe, and we will address this promptly to prevent similar occurrences in the future. Additionally, we apologize for the unpleasant odor in the room. Our housekeeping team will be conducting a thorough investigation to identify and rectify the source of the smell. Your concerns about the door lock, shared facilities, and the temperature control have been duly noted, and we will work to address these issues to enhance the overall guest experience.Regarding the refund policy, we understand your frustration. However, as your reservation was made through Expedia, their policies govern the refund process. We recommend reaching out to Expedia directly to discuss any potential reimbursement.We appreciate your valuable feedback, and we hope you might reconsider staying with us in the future for a more positive experience.Regards,San Remo Hotel Management

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: San Remo Hotel Management 님, 2024년 1월 3일
Dear Richard,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at San Remo Hotel. We would love to host you again on your next visit to the San Remo Hotel.We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Regards,San Remo Hotel Management

2/10 - 너무 별로예요

Steven

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Not staying there again!
The check in process was fine, trouble free. The place was easy to find, even at night. However, the pictures on the ad are very misleading. The room was very very small. I waa expecting small, but this was beyond ridiculous. Not only that, but the area had just been under some rainstorms in December, so its naturally chilly outside. There was no way for me to heat my room. I had to wear double layers inside my room, and was still uncomfortable. I asked for more blankets and was given some, but still... Also, the bed is in disrepair. You sit on one edge and the whole bed seems to want to flip. I understand trying to keep an old feel, but come on!
2023년 12월에 2박 숙박함
답변 제공: San Remo Hotel Management 님, 2023년 12월 29일
Dear Steven,Thank you for providing your feedback on your recent stay, and we sincerely apologize for the inconvenience you encountered. We appreciate your patience and understanding. We regret that the room size did not meet your expectations, and we acknowledge that the pictures may not have accurately represented the space. We understand the importance of accurate portrayals, and we will review our listings to ensure a more realistic representation. Your concerns about the room temperature and the condition of the bed are valid, and we apologize for any discomfort you experienced. Our team will address these issues promptly to ensure a more pleasant experience for our guests in the future.We appreciate your feedback, and it is invaluable to us as we continually work to improve our offerings.  Once again, we apologize for any inconvenience, and we hope to have the opportunity to welcome you back for a more comfortable stay.Regards,San Remo Hotel Management

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: San Remo Hotel Management 님, 2023년 12월 28일
Dear Richard,Thank you so much for the PERFECT SCORE review. We are glad you had a wonderful stay at San Remo Hotel. We work tirelessly to ensure our guests experience the best hospitality in San Remo Hotel.Again, we are so glad you enjoyed your stay, and we would love to host you again.Regards,San Remo Hotel Management

10/10 - 훌륭해요

Nena

This is one of the quite places I’ve stayed. I love the ambiance,limited space but overall I had a great night sleep.It feels like home.
2023년 12월에 2박 숙박함
답변 제공: San Remo Hotel Management 님, 2023년 12월 22일
Dear Nena,We're delighted to hear that you found our hotel to be a peaceful and home-like retreat. Creating a serene ambiance for our guests is a top priority, and we're pleased to know you had a great night's sleep.Your comfort is our goal, and we appreciate your positive feedback.Regards,San Remo Hotel Management

6/10 - 괜찮아요

Jennifer

좋아요: 청결 상태
This is one of the really old properties in SF and it was not renovated to have private bathrooms on purpose. So if you don't like cookie-cutter hotels and don't mind sheared baths, this is for you.
2023년 12월에 3박 숙박함
답변 제공: San Remo Hotel Management 님, 2023년 12월 20일
Dear Jennifer,Thank you for choosing to stay with us at our historic property in San Francisco. We appreciate your understanding of our unique setup, preserving the charm of the past with shared bathrooms. It's wonderful to hear that you appreciate the character of our hotel. We hope to have the pleasure of welcoming you back in the future.Regards,San Remo Hotel Management

10/10 - 훌륭해요

Carlos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The best ubication and good service
2023년 12월에 3박 숙박함
답변 제공: San Remo Hotel Management 님, 2023년 12월 19일
Dear Carlos,Thank you for taking the time to share your positive feedback with us. We're thrilled to hear that you enjoyed the excellent location and received good service during your stay. Our team strives to provide the best experience for our guests, and we appreciate your recognition of their efforts.We hope to have the pleasure of welcoming you back to our hotel in the future.Regards,San Remo Hotel Management

10/10 - 훌륭해요

Weiqun

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: San Remo Hotel Management 님, 2024년 2월 7일
Dear Weiqun,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in San Remo Hotel many more times.Regards,San Remo Hotel Management

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
Really cool historic building love the vibe of th
Really cool historic building love the vibe of the place...
2023년 11월에 1박 숙박함
답변 제공: San Remo Hotel Management 님, 2023년 12월 19일
Dear Guest,Thank you for sharing your positive impressions of the historic building and the overall vibe of the place. It's fantastic to hear that you enjoyed the unique charm and atmosphere.Your feedback is valuable and can offer insights for others considering a stay. We hope to welcome you back for more enjoyable experiences in the future!Regards,San Remo Hotel Management

8/10 - 좋아요

Madeleine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: San Remo Hotel Management 님, 2023년 12월 19일
Dear Madeleine,Thank you so much!  Knowing that you enjoyed your time with us indeed makes our day. We truly appreciate your positive rating and hope you will stay with us again soon next time you visit the area.Regards,San Remo Hotel Management