테라스/파티오
예약 가능 여부 확인

페어몬트 샌프란시스코 여행 후기

5 out of 5
페어몬트 샌프란시스코
950 Mason Street Atop Nob Hill, San Francisco, CA

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1005개 이용 후기 중 639개" "
평점 8 - 좋아요. 1005개 이용 후기 중 165개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 101개" "
평점 4 - 별로예요. 1005개 이용 후기 중 60개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 40개" "

9.2/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

6/10 - 괜찮아요

Je Young

가족 여행
좋아요: 청결 상태
2023년 12월에 3박 숙박함
답변 제공: Fairmont Hotel Team 님, 2024년 1월 16일
Thank you for taking the time to tell us about your experience at the Fairmont San Francisco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Fairmont San Francisco Team

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 1박 숙박함
답변 제공: Fairmont Front Office 님, 2021년 11월 18일
Thank you for your positive feedback - we hope to see you again soon!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 1박 숙박함
답변 제공: Meghan Farrell 님, 2021년 6월 13일
Thank you for your positive feedback! We hope to see you again soon!

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I could get used to this!!! Excellent service all around (only minus was a waaaay well-done burger ordered medium. Tonga Room was awesome.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Matthew

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the best stays of my life. Elegant but comfortable. Everyone that works here knows what they're doing, and their mission is to make your time the best it can be.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Ezequiel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property, great staff
2024년 4월에 1박 숙박함
답변 제공: Fairmont Hotel Team 님, 2024년 4월 8일
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

8/10 - 좋아요

Mariana

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Creo que es un poco vieja y habria que renovar ciertas ventanas y algunos baños. Es un poco ruidoso. Por lo demas muy buen servicio, muy comodas camas y muy buen rumbo, tambien muy bonito hotel.
2024년 4월에 1박 숙박함
답변 제공: Fairmont Hotel Team 님, 2024년 4월 8일
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 - 훌륭해요

EILEEN

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s an older hotel but very iconic also is well kept.
2024년 4월에 2박 숙박함
답변 제공: Lucas 님, 2024년 4월 6일
Dear Eileen, We are delighted to hear that our staff's exceptional customer service turned your experience around. We strive to ensure all our guests feel valued and well taken care of. Thank you for sharing your feedback. Best regards, Lucas YehFront Office Manager

6/10 - 괜찮아요

Dena

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
It’s a nice old hotel. It needs a better lounge/bar area because it only has the Tongo (looks like pirate of the Carribean) or a bar in the area that they serve breakfast. For such an old iconic hotel I would think it would have better amenities.
2024년 3월에 3박 숙박함
답변 제공: Lucas 님, 2024년 4월 6일
Dear Dena, We are delighted to hear that our staff's exceptional customer service turned your experience around. We strive to ensure all our guests feel valued and well taken care of, and I will speak with our hotel to see how we are able to add more amenities for our hotel. Thank you for sharing your feedback. Best regards, Lucas YehFront Office Manager

10/10 - 훌륭해요

Andrea

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fabulous! My second best hotel stay ever! This hotel is a joy. The staff (front desk, concierge, dining, doorman) were thoughtful, attentive, and kind. The beds were comfortable and had high quality sheets. Shower pressure excellent. The outdoor garden and bee area are both stunning. But even better, the Tonga Room in the basement is a blast. The location is perfect with a beautiful park with a kids’ area is a stones through away. The historic Grace church is a two minute walk. Everything about this hotel is perfect and we will be back!
2024년 3월에 3박 숙박함
답변 제공: Fairmont Hotel Team 님, 2024년 3월 31일
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 - 훌륭해요

ANDRES

Gran ubicación. Buen hotel con agradable desayuno!
2024년 3월에 7박 숙박함
답변 제공: Fairmont Hotel Team 님, 2024년 3월 31일
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 - 훌륭해요

Tiffany

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I recently had the pleasure of staying at this beautiful property and overall, my experience was great. From the moment I arrived, I was greeted by friendly and helpful staff. Despite a minor hiccups with the room not being feather-free initially, no slippers or robes, the issues were swiftly addressed upon request, demonstrating the attentiveness of the staff. While the furnishings could benefit from a refresh, they didn't detract significantly from the overall charm of the property. Additionally, although the in-room espresso maker was a nice touch, I found the serving size to be on the smaller side, even when set for a larger cup. However, this was easily remedied by running multiple cups. One highlight of the property was the art studio and historical pictures adorning the hallways, adding a delightful touch to the ambiance. Overall, I would highly recommend this property for its beauty, friendly staff, and attention to guest needs, despite minor areas for improvement.
2024년 3월에 3박 숙박함
답변 제공: Lucas 님, 2024년 3월 29일
Hello Tiffany!Thank you so much for staying with us at Fairmont San Francisco. I am happy to hear that you enjoyed our company as much as we enjoyed yours!Thank you again, and I hope to see you back soon.Lucas YehFront Office Manager

10/10 - 훌륭해요

William

2024년 3월에 3박 숙박함
답변 제공: Fairmont Hotel Team 님, 2024년 3월 30일
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 - 훌륭해요

Richard 님, Brookline

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Always love the old school tradition of this hotel. Just a classic, and never disappoints. Location is a bit of an oasis close to the action, but not in it.
2024년 3월에 2박 숙박함
답변 제공: Fairmont Hotel Team 님, 2024년 3월 28일
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Fairmont Hotel Team 님, 2024년 3월 28일
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Fairmont Hotel Team 님, 2024년 3월 28일
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 - 훌륭해요

BEI WEN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Fairmont Hotel Team 님, 2024년 3월 28일
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 - 훌륭해요

Debbie 님, Livermore

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This historic hotel is still beautiful! We were promptly greeted by valet and sent inside to check in, which was quick and friendly. Were given our room even though we were early. The lobby is grand and spacious. Ceilings are high throughout the hotel. Our standard room was small but comfortable and well kept. Comfortable bed! A great place for a weekend getaway.
2024년 3월에 1박 숙박함
답변 제공: Fairmont Hotel Team 님, 2024년 3월 28일
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 - 훌륭해요

Elizabeth 님, Oakdale

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Fairmont Hotel Team 님, 2024년 3월 23일
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 - 훌륭해요

christopher

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very historic, beautiful, friendly staff, walkable area.
2024년 3월에 4박 숙박함
답변 제공: Fairmont Hotel Team 님, 2024년 3월 22일
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 - 훌륭해요

Nicholas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The nicest hotel I’ve been to. Just know that parking is $80! All worth the experience though!
2024년 3월에 1박 숙박함
답변 제공: Fairmont Hotel Team 님, 2024년 3월 22일
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 - 훌륭해요

Gemini

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is an absolutely spectacular hotel, with great views and great service. Looking forward to visiting again soon.
2024년 3월에 5박 숙박함
답변 제공: Fairmont Hotel Team 님, 2024년 3월 22일
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 - 훌륭해요

Zackery

2024년 3월에 1박 숙박함
답변 제공: Lucas 님, 2024년 4월 6일
Dear Zackery, We are delighted to hear that our staff's exceptional customer service turned your experience around. We strive to ensure all our guests feel valued and well taken care of. Thank you for sharing your feedback. Best regards, Lucas YehFront Office Manager

10/10 - 훌륭해요

Kristin 님, MERRICK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Fairmont Hotel Team 님, 2024년 3월 17일
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 - 훌륭해요

Rachel

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed in the golden gate suite, which had the most gorgeous view. My rating is primarily because the room and view was stunning! For a 5 star hotel, the service was a little slow at times (room being ready, requests for extra glasses for the room took over 1.5 hours, car took 25 mins to be brought to the front). We still felt it was worth it for the magnificent views!
2024년 3월에 1박 숙박함
답변 제공: Lucas Yeh 님, 2024년 3월 12일
Hello Rachel,Thank you so much taking time out of your day to write us a review! I am happy to hear that you enjoyed your stay with us along with all the amenities we had to offer.We hope to see you again soon, but until then please have a wonderful day!Lucas YehFront Office Manager

10/10 - 훌륭해요

paul h

연인과의 여행
좋아요: 편의 시설/서비스
This is the best / feel really comfortable and glad we chose this hotel
2024년 3월에 1박 숙박함
답변 제공: Lucas 님, 2024년 3월 9일
Hello Paul,Thank you so much for taking the time to write us a review! I am happy to hear that you enjoyed your stay with us and all the amenities that we had to offer. Do have a wonderful weekend, and I look forward to seeing you again in the near future!Lucas YehFront Office Manager

10/10 - 훌륭해요

A Terrence

단체 여행, 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful accommodations. Nice staff. Very pretty food presentation and good taste.
2024년 3월에 1박 숙박함
답변 제공: Fairmont Hotel Team 님, 2024년 3월 9일
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 - 훌륭해요

Alexandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Fairmont Hotel Team 님, 2024년 3월 9일
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Fairmont up on the top of Nob Hill is a gracious place to stay. They offer in-room dining, a charming restaurant and bar, and there are dozens of great restaurants just a short walk away. I would stay there again in a heartbeat.
2024년 3월에 2박 숙박함
답변 제공: Fairmont Hotel Team 님, 2024년 3월 8일
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 - 훌륭해요

Ali

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
عال العال شي يجنن
2024년 3월에 1박 숙박함
답변 제공: Fairmont Hotel Team 님, 2024년 3월 2일
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 - 훌륭해요

Nate

2024년 2월에 1박 숙박함
답변 제공: Fairmont Hotel Team 님, 2024년 3월 22일
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 - 훌륭해요

Todd

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect stay!
2024년 2월에 1박 숙박함
답변 제공: Fairmont Hotel Team 님, 2024년 3월 2일
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

8/10 - 좋아요

HOLLY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful grand hotel maintained perfectly! Tom the concierge was superb. Missed a traditional bar at the hotel…only open for coffee in the mornings. Tonga room bar only open wed-Saturday and hotel guests not given priority. Hotel needs to move past the “if you touch the mini bar model”, we were bothered twice with “mini bar queries”. And again at check out, charges were promptly removed but too much obsession for a hotel at this level!
2024년 2월에 2박 숙박함
답변 제공: Fairmont Hotel Team 님, 2024년 3월 2일
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 - 훌륭해요

anna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Fairmont Hotel Team 님, 2024년 3월 2일
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

6/10 - 괜찮아요

Karen

단체 여행
좋아요: 편의 시설/서비스
Pillows were so uncomfortable, tub was dirty, room service was not very detailed. Check in process was disorganized. Nobody offered to take our luggage to our room.
2023년 12월에 2박 숙박함
답변 제공: Fairmont Hotel Team 님, 2024년 3월 2일
Thank you for taking the time to tell us about your experience at the Fairmont San Francisco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Fairmont San Francisco Team

8/10 - 좋아요

Darrell

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything is walkable
2023년 12월에 3박 숙박함
답변 제공: Fairmont Hotel Team 님, 2024년 3월 2일
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 - 훌륭해요

David 님, Jackson

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The Fairmont, no need to say more.
2024년 2월에 3박 숙박함
답변 제공: Fairmont Hotel Team 님, 2024년 3월 2일
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 - 훌륭해요

isis 님, miami

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love this hotel
2024년 2월에 1박 숙박함
답변 제공: Fairmont Hotel Team 님, 2024년 3월 2일
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 - 훌륭해요

Brittany

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely beautiful!! Wonderful staff
2024년 2월에 1박 숙박함
답변 제공: Fairmont Hotel Team 님, 2024년 3월 2일
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

6/10 - 괜찮아요

Christopher

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Fairmont Hotel Team 님, 2024년 3월 2일
Thank you for taking the time to tell us about your experience at the Fairmont San Francisco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Fairmont San Francisco Team

8/10 - 좋아요

Val

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gorgeous hotel, lots of history. Food ok, but needs improvements. WiFi issues, I was never able to get it, even I asked for help. Probably we will never stay here again.
2024년 2월에 1박 숙박함
답변 제공: Fairmont Hotel Team 님, 2024년 3월 2일
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 - 훌륭해요

Adam

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Valet guy and female manager are great.
2024년 2월에 2박 숙박함
답변 제공: Fairmont Hotel Team 님, 2024년 2월 19일
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

8/10 - 좋아요

Jay

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was old school nice
2023년 11월에 2박 숙박함
답변 제공: Fairmont Hotel Team 님, 2024년 2월 18일
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

4/10 - 별로예요

Dunston

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Generally poor all around apart from the beautiful landmark building. One person at front desk only, low water pressure, barely hot water, no turndown service, wrong name on welcome tablet. All in all, very disappointing considering the prices
2024년 2월에 2박 숙박함
답변 제공: Fairmont Hotel Team 님, 2024년 2월 16일
Thank you for taking the time to tell us about your experience at the Fairmont San Francisco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Fairmont San Francisco Team

10/10 - 훌륭해요

Timothy 님, Topanga

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Fairmont Hotel Team 님, 2024년 2월 15일
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 - 훌륭해요

Mia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved EVERYONE who worked there. But the main front bar needs to stay open later!!!!!!!!!!!
2024년 2월에 3박 숙박함
답변 제공: Fairmont Hotel Team 님, 2024년 2월 15일
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with our staff and Laurel Court bar, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

8/10 - 좋아요

Karen-Sue 님, Montreal

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Beautiful property on outside and ok inside but no cafe, no bar no vibe
2024년 1월에 2박 숙박함
답변 제공: Fairmont Hotel Team 님, 2024년 2월 15일
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 - 훌륭해요

Dominique

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Steam room and sauna in the gym, and a separate tub in the bathroom
2024년 1월에 5박 숙박함
답변 제공: Fairmont Hotel Team 님, 2024년 2월 9일
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback for our steam room and sauna in the gym. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 - 훌륭해요

Gabriel 님, Modesto

연인과의 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스
My favorite hotel in the world. Never let's me down.
2024년 1월에 2박 숙박함
답변 제공: Fairmont Hotel Team 님, 2024년 2월 3일
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. We are happy that we are your favorite hotel in the world.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team

10/10 - 훌륭해요

anjam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Gorgeous and iconic.
2024년 1월에 2박 숙박함
답변 제공: Fairmont Hotel Team 님, 2024년 2월 3일
We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Fairmont San Francisco Team