2 개의 야외 수영장, 07:00 ~ 21:00 오픈, 일광욕 의자

호텔 헬리코니아스 네이처 인 & 핫 스프링스 여행 후기

3 out of 5
호텔 헬리코니아스 네이처 인 & 핫 스프링스
11 Miles South from Downtown La Fortuna, Arenal Volcano National Park, Peñas Blancas, Alajuela

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 367개 이용 후기 중 278개" "
평점 8 - 좋아요. 367개 이용 후기 중 73개" "
평점 6 - 괜찮아요. 367개 이용 후기 중 11개" "
평점 4 - 별로예요. 367개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 367개 이용 후기 중 2개" "

9.6/10

청결 상태

9.8/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.6/10

친환경

이용 후기

8/10 - 좋아요

Jenny

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
This place is pretty special. It is a small, low key resort. My son wanted to stay close to the pool, so we stayed in a standard room. The room wasn't great. The beds were hard, it could use a refresh, the air conditioner was loud, and there was no soundproofing. If we had picked one of the bungalows or treehouses, I likely would have given the place 5 stars. It is a nice alternative away from the hustle and bustle of La Fortuna but still close to lots of attractions.
2024년 4월에 4박 숙박함
답변 제공: . 님, 2024년 4월 11일
Hello, we appreciate your visit and are glad to know you enjoyed our property. We would like to inform you that our standard rooms are the most economical, and we also offer bungalows and treehouses designed to ensure privacy. We look forward to the pleasure of welcoming you again in the future, offering you the opportunity to book one of these options for a more intimate and relaxing experience. We regret any inconvenience with the beds. We understand that bed firmness preferences vary from person to person, and we strive to find a balance that satisfies most. We are sorry for not meeting your expectations in this regard in our standard room. We look forward to your next visit and the opportunity to offer our bungalows. We regret that on this occasion the other options did not fit your budget. We thank you again for your visit and hope to see you in the future.

10/10 - 훌륭해요

Leonides

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: . 님, 2024년 4월 6일
Muchas gracias por su visita , fue un placer tenerlo de visita en nuestra propiedad, esperamos volver a ofrecerle nuestro servicios en el futuro, sera un placer atenderle nuevamente , saludos

8/10 - 좋아요

Krystal L

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall the property was beautiful and lots of wildlife surrounding. Staff were always pleasant. Breakfast options were decent. Our only two complaints are the beds/pillows and the bugs in our room.Extremely hard and uncomfortable bedding and the large amount of bugs in our treehouse. Not sure if the cleaning crew left the doors open while they cleaned or if they managed to enter through the small openings but our last night in the tree house has several bugs that night.
2024년 3월에 7박 숙박함
답변 제공: . 님, 2024년 3월 24일
We sincerely appreciate your detailed feedback about your stay. We are very sorry to hear about the issues you experienced with the beds and pillows. We understand that everyone has their preferences in this regard. We also regret the presence of insects in your room. It is important to note that, being located in the middle of the forest and jungle, we are not exempt from the presence of small flying insects. Although it is not common for them to enter, our staff always ensures that everything is in order and that the room is closed. We cannot say for certain how the insects entered, but our intention is to provide an excellent stay, so we deeply regret this incident on your last night.We take these issues very seriously and will address them immediately with our cleaning and maintenance team to ensure that the appropriate corrective measures are taken. We appreciate your kind words about the beauty of our property and the friendliness of our staff.We sincerely hope that, despite these minor issues, you enjoyed your stay and will give us another opportunity to provide you with a much more enjoyable experience in the future. Thank you for choosing our property!

10/10 - 훌륭해요

Kenneth

2024년 3월에 5박 숙박함
답변 제공: . 님, 2024년 4월 22일
We greatly appreciate your visit to our property and look forward to the pleasure of serving you again in the future. It will be a pleasure to welcome you back. Best regards.

10/10 - 훌륭해요

Melinda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay. The restaurant was excellent along with the service. There is a pond next to the restaurant where you can see the fish, ducks and wildlife. The owner visited with us and was very friendly. It is a family affair each son works in a different area. The breakfast was included and was very nice. The gardens are beautiful as well as the vegetable garden they have on site. We would recommend this hotel.
2024년 3월에 2박 숙박함
답변 제공: Heliconias family 님, 2024년 3월 22일
Dear Melinda,Thank you so much for sharing your thoughts on your recent stay with us! We are thrilled to hear that you enjoyed the experience at our hotel, from the quality and service at the restaurant to the beauty and tranquility of our gardens and pond. It is an honor for us to showcase the passion we have for our work, reflected in every detail and in the warm, family-oriented approach we strive to offer all our guests.The family and the entire team are delighted to know that you appreciated the effort and love we put into maintaining our gardens and offering a breakfast that reflects the quality and freshness of our local produce, including those from our own vegetable garden.We hope to have the pleasure of welcoming you back and continuing to be a recommendation of yours for those looking for a special place to stay. Your support means a lot to us!

10/10 - 훌륭해요

Katy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: . 님, 2024년 3월 23일
¡Gracias por elegir nuestra propiedad para tu estancia! Esperamos tenerte de vuelta pronto y ¡Gracias nuevamente por habernos elegido!¡Saludos cordiales!

8/10 - 좋아요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful resort. Pool was nice and hot springs are lovely. Really enjoyed the opportunity to explore paths on the property and see flora and fauna (we saw a sloth on the first day, toucans, parakeets, and much more). We stayed in the treehouse and it was a wonderful treat. Would stay again here.
답변 제공: Heliconias family 님, 2024년 3월 22일
Dear David,We are absolutely delighted to hear that you had a wonderful experience at our resort and that you enjoyed the beauty and serenity of our pool and hot springs. It’s heartwarming to know that our paths allowed you to explore and appreciate the rich flora and fauna that our property has to offer, including the sloth, toucans, and parakeets you encountered. It sounds like nature treated you to some of its best shows!Staying in the treehouse is indeed a special treat, offering a unique perspective on the surrounding natural beauty, and we're thrilled it added a memorable touch to your stay.We sincerely look forward to the opportunity to welcome you back for another stay. It's our goal to ensure that each visit is as delightful and fascinating as the last. Thank you for choosing us for your getaway, and for recommending us as a place to stay again.

10/10 - 훌륭해요

Lori

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed in a glass bungalow, which had glass walls on three sides. It was really an incredible experience. The people there were so helpful and friendly. The Hot Springs pools was a really unique experience. We would definitely go back.
2024년 3월에 2박 숙박함
답변 제공: . 님, 2024년 3월 11일
We're thrilled to hear that you enjoyed your stay in our glass bungalow! We strive to provide unique and memorable experiences for our guests. The glass walls offer an unparalleled connection with nature, and we're glad to know that this feature was a highlight of your visit. Moreover, it's wonderful to hear that our team could positively contribute to your experience; we're always here to help and make your stay as enjoyable as possible. It's great to know that you enjoyed our hot spring pools, and we're pleased that you could enjoy a unique experience at our hotel. We look forward to the pleasure of welcoming you back in the future! Regards!

10/10 - 훌륭해요

Adriana 님, Downey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a wonderful stay at Heliconias. The bungalows were clean with plenty of privacy. We didn’t get to spend a lot of time there because we were out a lot on tours but Diego made us the best Piña Coladas every evening while we enjoyed the hot springs. He works very hard and you will find him running around from one job to another and always has a smile on his face. This place is lucky to have him as part of their staff. We will definitely return.
2024년 3월에 3박 숙박함
답변 제공: . 님, 2024년 3월 5일
We are thrilled to hear that you had a magnificent experience at our property. We are pleased to know that you found the bungalows to your liking, offering the cleanliness and privacy we value for our guests. We are very glad that you enjoyed the piña coladas while relaxing in the hot springs. Diego is undoubtedly a gem in our team, known for his tireless dedication. We will pass on your kind words to him, which will surely make him happy.We feel fortunate to have guests like you and staff members as dedicated. We look forward to welcoming you back in the future and continuing to offer you memorable experiences. Thank you for choosing us, and see you soon!

10/10 - 훌륭해요

Kaitlyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is a little slice of paradise. It is very relaxing. There is a soccer field for the kids to play soccer. The staff is amazing and friendly. Jimmy even played soccer with my son. I highly recommend staying here!
2024년 3월에 2박 숙박함
답변 제공: . 님, 2024년 3월 5일
Thank you so much for sharing such a positive experience! We are filled with joy to learn that our property has been a little piece of paradise for you and your family. We understand how important it is to have spaces for relaxation and entertainment, like our soccer field, especially for the little ones. It is our greatest wish to create a welcoming and friendly atmosphere for all our guests. We greatly appreciate your visit and look forward to the pleasure of welcoming you back in the future. Thank you for choosing us!

10/10 - 훌륭해요

Gretchen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was really, really a fun place for us! We stayed in the deluxe Treehouse #1. The treehouse and the grounds were just wonderful. The staff was super friendly, the treehouse was clean and SO COOL with all the glass windows. The meals were excellent. We loved the pool and hot spring tubs. Highly recommend!
2024년 2월에 1박 숙박함
답변 제공: . 님, 2024년 3월 3일
How wonderful to hear that your stay at our luxury treehouse was such a memorable and enjoyable experience for you! We strive to provide our guests with an exceptional environment, and we're delighted to hear that you enjoyed our beautiful gardens, the impeccable cleanliness of the treehouse, and the spectacular view.We take pride in offering excellent service and are pleased that our guests have memorable experiences. Additionally, we're glad to hear that the pool and hot springs jacuzzis added even more pleasure to your stay.We sincerely appreciate your kind words. We look forward to welcoming you again in the future and providing another exceptional stay full of fun and comfort. Until the next adventure! Have a great day.

8/10 - 좋아요

inna

2024년 1월에 3박 숙박함
답변 제공: Heliconias Team 님, 2024년 2월 24일
We want to express our sincerest gratitude for choosing Heliconias Nature Inn for your recent stay and for taking the time to share your experience with us through a 4-star rating on Expedia.We are delighted to know that your visit was satisfactory and that we were able to meet your expectations. At Heliconias Nature Inn, we strive daily to provide quality service and a memorable experience, and your feedback motivates us to continue improving.We would appreciate any additional suggestions on how we can make the experience even better. If there was any aspect you feel we could improve on, we would be very grateful if you could let us know.We hope to have the opportunity to welcome you back in the near future and exceed your expectations, thus achieving a 5-star rating. Please do not hesitate to contact us directly for any requests or needs you may have on your next visit.

6/10 - 괜찮아요

Emanuelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No tenían lista la habitación a la hora del check in, no obstante dieron más tiempo para hacer el check out
2024년 2월에 1박 숙박함
답변 제공: . 님, 2024년 2월 11일
Agradecemos sinceramente su paciencia y comprensión durante su reciente estadía con nosotros. Lamentamos mucho los 40 minutos de espera experimentada al momento de su llegada debido a la finalización de la limpieza de su habitación asignada. Reconocemos que durante esta temporada alta y con una demanda considerable, es fundamental que cada detalle esté perfectamente preparado para nuestros valiosos huéspedes, y lamentamos cualquier inconveniente que esto haya causado.Para compensar el tiempo adicional que tuvo que esperar, nos complace haberle ofrecido un late check out de una hora extra. Esperamos que esta pequeña cortesía haya contribuido a mejorar su experiencia con nosotros. Nuestro objetivo principal es satisfacer las necesidades de todos nuestros visitantes y garantizar que disfruten de una estadía cómoda y placentera.agradecemos su visita, es un placer servirle, saludos, buen dia!

8/10 - 좋아요

LUZ KARIME

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: . 님, 2024년 2월 8일
Thank you very much for your visit!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: . 님, 2024년 2월 8일
Thank you very much for your visit, it was a pleasure to welcome you to our property! Regards.

10/10 - 훌륭해요

Beata

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Un séjour mémorable
Nous sommes restées deux nuits dans cet havre de paix.. la propriété est immense, la nature à couper le souffle , les bungalows et trees bungalows implantés dans une végétation incroyable. Le matin vous êtes réveillé par le chant des oiseaux , vous pouvez faire une ballades à la recherche des animaux avant de prendre votre délicieux petit déjeuner . L’hôtel possède les sources chaudes et une piscine ainsi qu’une petite forêt . Le personnel est très aimable et aux petits soins. Prévoir une voiture car un peu loin de la ville
2024년 1월에 2박 숙박함
답변 제공: . 님, 2024년 1월 21일
Bonjour, nous vous sommes très reconnaissants pour votre commentaire et pour nous avoir rendu visite sur notre propriété. Ce fut un grand plaisir de vous offrir un séjour merveilleux, et nous sommes ravis d'apprendre que vous avez eu une expérience magnifique, en particulier en profitant du cadre naturel et de nos piscines d'eau thermale. Nous espérons sincèrement vous revoir dans un avenir proche. Salutations.

10/10 - 훌륭해요

Julie 님, Siloam Springs

2024년 1월에 1박 숙박함
답변 제공: . 님, 2024년 2월 8일
Thank you very much for your visit, we look forward to your next visit, have a great day.

10/10 - 훌륭해요

Jatin 님, Duarte

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property with well maintained gardens and walking trails. Only disappointment was that the hot springs water was cold in multiple occasions
2024년 1월에 3박 숙박함
답변 제공: . 님, 2024년 1월 21일
Hello, we appreciate your visit to our property. It's wonderful to know that you enjoyed the natural surroundings and trails. We apologize for the inconvenience with the thermal waters at that time. To supply our pools with volcanic thermal water, we use an underground pumping system that draws water from our property. However, we experienced a temporary issue due to natural reasons. We apologize for any inconvenience this may have caused. Now, our thermal waters are in excellent condition. We wish you a happy journey.

10/10 - 훌륭해요

Nyssa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Such a relaxing and wonderful stay at Heliconias for our honeymoon. The glass bungalow was quiet and romantic and the staff went above and beyond to make our stay special. They were immediately responsive to all of our questions on WhatsApp and scheduled interesting tours and transportation (night walk and farm tour on the property, chocolate making tour at a neighbouring farm and safari river float were all excellent and worth the cost). On site hot springs were lovely (but only open in the evenings). Truly a great place can’t wait to come back
2024년 1월에 4박 숙박함
답변 제공: . 님, 2024년 1월 21일
Thank you for sharing your wonderful experience! We're thrilled to hear that your honeymoon stay at Heliconias was relaxing and special. It's fantastic that you enjoyed the quiet and romantic atmosphere of the glass bungalow, as well as the excellent tours and transportation we arranged. We appreciate your kind words about our responsive staff and the lovely on-site hot springs. We can't wait to welcome you back soon!

10/10 - 훌륭해요

Kathryn

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: . 님, 2024년 1월 21일
Hello, we greatly appreciate your visit. We hope to have you again in the future. pura vida

10/10 - 훌륭해요

Jennifer 님, Calgary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is magica! So worth the trip to visit
2023년 12월에 2박 숙박함
답변 제공: . 님, 2024년 1월 8일
We're glad to know that you found the place magical! It's always wonderful when a destination exceeds expectations and makes the trip worthwhile. We are very grateful for your visit, and we hope for another visit in the near future. Wishing you a wonderful journey, regards."

10/10 - 훌륭해요

Rupam

2023년 12월에 5박 숙박함
답변 제공: . 님, 2024년 1월 21일
Hello, we greatly appreciate your visit. We hope to have you again in the future. pura vida

10/10 - 훌륭해요

Savita

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is one of the finest experience we had during this Trip. A must stay for everyone, Cruize like experience with many Hot spring natural tubs ( Private for a family ), nice pools and Trails and indeed a hidden treasure. Staff is exceptionally welcoming and make you feel safe and welcomed. our Entire family would like to strongly recommend this property for anyone visiting CR and have plans to include mystic hanging bridges , Arenal volcanos and La Fortuna water falls. Best Location to camp here.
답변 제공: . 님, 2024년 1월 4일
We are absolutely delighted to hear that you had such a fantastic experience during your trip! It's wonderful to know that our property provided you with a magnificent experience, complete with private hot spring natural tubs for families, beautiful pools, and trails. We are thrilled that you consider us a hidden treasure. Our dedicated staff takes pride in creating a welcoming and safe environment for our guests.Thank you very much for recommending our property to other people planning to visit Costa Rica. We feel honored to be part of your journey and look forward to welcoming you and your entire family for another unforgettable stay. Feliz Viaje

6/10 - 괜찮아요

VIJAYKUMAR REDDY

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Area around property is good but the property itself is not up to the standards. Toilet stopped working. I stayed with my family and felt like bathrooms were not clean. It was just OK. Breakfast was not great and have very few options. Though they say it is buffet breakfast it is limited to juices, fruites and coffee. Overall not great. Will not come again.
2023년 12월에 3박 숙박함
답변 제공: . 님, 2024년 2월 8일
Hello, thank you for your visit, and we apologize if you had any issues with your toilet, which we are not exempt from errors. We strive to meet all the standards and demands of our diverse range of customers. We're sorry if a small problem overshadowed the rest of your experience, but we want to reiterate that cleanliness in the room is very important to us, and we make every effort to ensure everything is very clean. We want to assure you that we addressed the issue promptly when it arose.Regarding breakfast, we offer a buffet with options including fruits, juices, and coffee, all of which are included in the service without limitations. We also maintain a menu with 5 options and offer homemade bread and a selection of cereals to suit individual preferences. We regret if we were unable to meet your expectations. We strive to provide all our customers with a fantastic experience and meet their personal demands. We love it when our guests feel at home and have a memorable stay. We are very grateful for the majority of our reviews that reflect a wonderful experience and a desire to visit us again.We understand that we may have fallen short in meeting your expectations, and we apologize for that. We hope for another visit at some point where we can meet your standards. Thank you for your visit.

10/10 - 훌륭해요

Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Des magnifiques cabanes en pleine nature
Endroit magnifique en pleine nature dans la tranquillité, service super et gens très serviables. Idéal pour les amoureux du calme et de la nature.
2023년 12월에 1박 숙박함
답변 제공: . 님, 2023년 12월 26일
Nous vous remercions pour vos aimables paroles. Nous sommes heureux de savoir que vous avez apprécié la tranquillité et la nature en notre lieu. Nous nous efforçons toujours d'offrir un excellent service. Nous espérons vous revoir bientôt. Merci !

10/10 - 훌륭해요

Hensley

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: . 님, 2023년 12월 25일
We appreciate your visit to our hotel; it was a true pleasure to assist you. We wish you a wonderful day

8/10 - 좋아요

Marlene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful grounds of trees, flowers, plants, fruit trees. Very scenic. Rustic. Peaceful. Could upgrade room more , sink low to ground, no safe in room, no microwave.
2023년 11월에 4박 숙박함
답변 제공: . 님, 2023년 11월 22일
Hello, we're very pleased that you chose to visit us, and we appreciate your feedback. It's wonderful to hear that you enjoyed nature and our facilities. We apologize if you didn't find a safe or microwave in your room, as these amenities are available in our deluxe rooms. The room you stayed in was of the standard type, which does not include these features. We apologize if you overlooked this when making your reservation; this category offers more affordable prices but doesn't include certain extras.We value your feedback as it helps us identify areas for improvement. Wishing you an excellent day and a very pleasant journey. Regards.

10/10 - 훌륭해요

Kendell K

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This place was just magical! Such an awesome sanctuary they’ve created there. Everything from the staff to the accommodations were 5 star!!
2023년 7월에 3박 숙박함
답변 제공: . 님, 2023년 7월 17일
Hello! We greatly appreciate your visit and comment. We are proud to know that your stay at our hotel was fantastic. We are delighted to have provided you with excellent service and look forward to welcoming you again in the future. You will always be received as if you were at home! Have a great day.

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: . 님, 2023년 7월 5일
We sincerely appreciate your visit and we are delighted to have served you. We hope to welcome you again in the near future and wish you a wonderful day. Thank you very much!

10/10 - 훌륭해요

Martin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice quiet experience. Very friendly staff restaurant was very good. Would have been nice to have better location to store luggage, and personal items in the suites.
2023년 5월에 3박 숙박함
답변 제공: . 님, 2023년 6월 10일
Hello! We greatly appreciate your visit and we want to thank you for your kind comment. It was a true pleasure to assist you, and we look forward to your next visit very soon. We take pride in offering excellent service and creating a welcoming environment for our guests to feel right at home. We send you our greetings and wish you a wonderful day.

10/10 - 훌륭해요

Kim

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First rate! Our favourite place of our entire trip. Beautiful and well-appointed bungalows, the setting is amazing, and the staff is fantastic.
2023년 4월에 2박 숙박함
답변 제공: , 님, 2023년 5월 1일
We are very happy that you enjoyed your trip and found a favorite place to stay! Bungalows are an excellent option for lodging as they offer privacy and comfort. Additionally, having a pleasant environment can make a big difference in the travel experience. It's great to hear that the staff at the location was fantastic and was able to provide good service during your stay. We hope you have made many wonderful memories on your trip!

10/10 - 훌륭해요

Jose Jesus

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was perfect for us as we were looking to spend time in nature away from the city where we could enjoy peace and quiet.
2023년 3월에 5박 숙박함
답변 제공: . 님, 2023년 4월 3일
Hola, ¡gracias por visitarnos! Nos complace saber que disfrutaron de su estancia en nuestro hotel. Esperamos darles la bienvenida de nuevo muy pronto. Les agradecemos su visita y les deseamos un feliz viaje.

10/10 - 훌륭해요

Amy 님, Salem

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The Heliconias Nature Inn is contained on a beautiful property. While the accommodations are fancy, they are more than adequate - after all, we were in a tree house! The thing that made our trip was the staff. I got a 24 hour stomach bug and was quite ill - all of the guys checked in and went above and beyond to assist, including bringing crackers and Gatorade, chicken soup, and fresh coconut water, which according to Tavo, helps cure everything! Can't say enough about the staff, location and spaces. Next time, we will likely choose a bungalow - and we do hope for a return visit!
2023년 3월에 4박 숙박함
답변 제공: . 님, 2023년 3월 26일
Hello, we are very happy that your stay in our hotel has been excellent. It was a pleasure helping you. At our hotel, we are passionate about providing exceptional service and making our guests feel at home. We sincerely appreciate your visit and hope to have the pleasure of welcoming you again in the near future. We wish you a happy return trip.

8/10 - 좋아요

Don 님, Seattle

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a very pleasant 5 night stay in a glass bungalow. It was lovely to wake up in the morning and listen to birds in our hammocks on the porch. We liked the glass bungalows. comfortable beds, spacious bathrooms, basic amenities. The only issue was that we couldn’t operate the fan because the in and off cord was missing. Breakfast in the open air restaurant was good-mostly eggs american style. It would have been nice to also have continental style pastries and cereal. Staff are friendly and responsive. The grounds are beautiful and well maintained.
2023년 3월에 5박 숙박함
답변 제공: . 님, 2023년 3월 18일
Hello! Thank you very much for choosing us as your hotel during your stay. We are glad to know that you enjoyed our property and that your stay was great. We hope to have the pleasure of welcoming you again in the near future. We sincerely appreciate your comment and wish you a happy journey. See you soon!

10/10 - 훌륭해요

Elizabeth

2023년 3월에 3박 숙박함
답변 제공: . 님, 2023년 3월 18일
Thank you for visiting us, we appreciate your rating and we hope your stay has been excellent.

10/10 - 훌륭해요

Sonya

2023년 2월에 2박 숙박함
답변 제공: . 님, 2023년 3월 26일
Hello! We want to express our gratitude for choosing our hotel on your trip. We hope to have the pleasure of welcoming you back in the near future. We wish you a happy journey back home.

10/10 - 훌륭해요

simon

단체 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 3박 숙박함
답변 제공: . 님, 2023년 3월 2일
Hola, gracias por su visita. Esperamos verles pronto de nuevo. Siempre será un placer servirles. Les deseamos un buen viaje.

10/10 - 훌륭해요

Gloria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful grounds and glass bungalows.
Heliconias Nature Inn exceeded our expectations in terms of how beautiful the grounds and our glass bungalow were. The breakfast options were filling and tasty. The service at the front desk and the restaurant was always prompt and friendly. If we ever make it back to CR we would be thrilled to stay at this property again.
2023년 2월에 1박 숙박함
답변 제공: . 님, 2023년 2월 27일
Hello, thank you very much for your comment. It was a pleasure to serve you and have you stay at our hotel. We are delighted that you enjoyed our property and had a great time in the crystal bungalow. We look forward to your next visit and wish you a safe and happy journey.

10/10 - 훌륭해요

Gloria

2023년 2월에 2박 숙박함
답변 제공: . 님, 2023년 3월 2일
Hola, gracias por su visita. Esperamos verles pronto de nuevo. Siempre será un placer servirles. Les deseamos un buen viaje.

8/10 - 좋아요

Melissa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was great overall. Only commentary is we found the restaurant lacking. Menu was boring, food was only ok. We ate there once only wasn't to our liking
2023년 1월에 6박 숙박함
답변 제공: . 님, 2023년 2월 4일
Hello, we are glad to know that you liked the property. We are sorry that the menu did not meet your expectations. We offer several options to choose from, but unfortunately we could not meet your expectations. Thank you for your comment, it will help us improve even more.

10/10 - 훌륭해요

Jerome

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The lush, tropical landscape
답변 제공: . 님, 2023년 1월 21일
"Thank you very much for your comment, we are glad to know that you enjoyed your visit and appreciated the beautiful landscape and the exuberant vegetation. We hope to see you back soon!"

10/10 - 훌륭해요

Donald

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our stay at Heliconias Nature Inn. The bungalows were clean and had a wall of glass to view the jungle. The grounds were peaceful and well maintained. The restaurant on site was very good and convenient. We would definitely stay here again.
답변 제공: . 님, 2023년 1월 12일
I am glad to know that you enjoyed your stay at Heliconias Nature Inn. The jungle view bungalows are a big plus and the well cared for gardens and restaurant on site are a plus. I hope you decide to stay here with us again in the future.

10/10 - 훌륭해요

Renee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A gem in Costa Rica
This place was amazing!! Highly recommend. We went in the off season, and pretty much had the place to ourselves. The staff is incredibly friendly and the property is beautiful. Not much to do at the resort, but we went for the tranquil setting, so we were not disappointed. Enjoyed mother nature to the fullest. Very private lodgings. Ask for Lizano sauce with your meal!
2022년 8월에 2박 숙박함
답변 제공: . 님, 2023년 1월 8일
"We are very happy that you had an excellent stay. We thank you for recommending us. We are always willing to provide excellent service. We like our guests to feel at home. Thank you for visiting us. We wish you a happy trip. Greetings! "

10/10 - 훌륭해요

Mary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We just returned from a 2 week stay in Costa Rica. We spent 5 of those nights at Heliconias. Our treehouse was amazing! The breakfast that was included was delicious. It was so relaxing and peaceful there. The staff was super friendly and helpful. Alejandro and Diego helped us with anything and everything we needed. We will definitely return here.
2022년 12월에 5박 숙박함
답변 제공: . 님, 2022년 12월 18일
Hello, thank you very much. It was a pleasure for us to serve you and to have pleased you with an excellent stay. Here we are very happy to know that you had a very special moment during your trip in our hotel. We expect a new visit soon, this is and will be your home, Regards!

10/10 - 훌륭해요

Atul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is about 20-25 min driving distance from La fortuna. Best Location. Very quite and safe. Lot of small restaurants on the way to La Fortuna , Very economical and great food. Easy car parking and great restaurant on the property. You are away from La Fortuna but not that far. You get best of both . Tree house is awesome.
2022년 11월에 4박 숙박함
답변 제공: . 님, 2022년 11월 27일
Hello Atul !Thank you very much for letting us know your opinion! For us it was a pleasure to serve you here, we are very pleased to know that you had a pleasant time in our hotel.This is and will be your home, Greetings!

8/10 - 좋아요

Michael J 님, East Brunswick

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 4월에 7박 숙박함

4/10 - 별로예요

magaly 님, key biscayne

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Decepcionante, nada que ver con las fotos ni cómo n los reviews
2022년 8월에 1박 숙박함

8/10 - 좋아요

Jafar

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Overall I was pleased with the place - this was a last minute booking.
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Lawrence

2022년 7월에 8박 숙박함

8/10 - 좋아요

Rogier

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 7월에 3박 숙박함