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시그니아 바이 힐튼 산호세 여행 후기

4 out of 5
시그니아 바이 힐튼 산호세
170 S Market Street, San Jose, CA

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 333개 이용 후기 중 236개" "
평점 8 - 좋아요. 333개 이용 후기 중 41개" "
평점 6 - 괜찮아요. 333개 이용 후기 중 25개" "
평점 4 - 별로예요. 333개 이용 후기 중 17개" "
평점 2 - 너무 별로예요. 333개 이용 후기 중 14개" "

9.4/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

EUNKYUNG

2022년 6월에 4박 숙박함
답변 제공: Emilio 님, 2022년 7월 3일
Thank you for your recent stay and score! We look forward to welcoming you back in the near future!

10/10 - 훌륭해요

Sharron

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Hotel lobby clean. Shower clogged up with first shower
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 17일
Dear Sharron,Thank you for the five-star review! We're so pleased you enjoyed our bold and clean facilities. We also appreciate your feedback, which will help us improve the experience of future guests. We hope you'll visit us again soon.The Signia by Hilton San Jose Team

6/10 - 괜찮아요

Ari

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

4/10 - 별로예요

Brian

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The shower needs to be gutted and replaced. The television did not work. Safe was locked when we arrived, called for assistance which showed up two and a half hours later. Furniture is old and cracked. Bed was not on the frame correctly. This is a very poor room was way overpriced. The food in their "bar" was excellent.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 12일
Dear Brian,Guest feedback is always appreciated and welcome, so thank you for taking the time to share your comments. It's always our goal to provide all our guests with an excellent and comfortable stay, and we apologize for dropping the ball for you on this occasion. Rest assured, your remarks will be discussed internally so that we can use this as a training tool and prevent this from occurring again. Many travelers choose to stay with us year after year, and we'd be grateful for the opportunity to host you again to show you what keeps them coming back.The Signia by Hilton San Jose Team

8/10 - 좋아요

Matt

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
wewfwc
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 10일
Dear Matt,Thank you for being our guest at Signia by Hilton San Jose. We trust you had a comfortable and relaxing stay. It would be our pleasure to welcome you again next time you travel to San Jose.The Signia by Hilton San Jose Team

10/10 - 훌륭해요

Rodolfo

좋아요: 편의 시설/서비스
Easy access to church and around main downtown . Clean and big rooms. Pleasant staff from desk to velet parking .
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Dear Rodolfo,We're delighted to learn that our convenient location made it easy for you to access the church and navigate downtown. We're also glad you appreciated the comfort, cleanliness, and spaciousness of our rooms. It's gratifying to hear that our team provided you with a pleasant experience, and we eagerly await your next enjoyable stay.The Signia by Hilton San Jose Team

4/10 - 별로예요

Jennilyn

연인과의 여행
Although I booked a room with a city/Mountain View, they initially checked me into the third floor with absolutely no view except the opposing building. Hotel is OK otherwise but nothing to write home about.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Dear Jennilyn,Thank you for your review. It was a pleasure having you as our guest recently; however, we regret that you were unsatisfied with your experience. Please know that when booking through a third-party site, room assignments and requests are subject to change based on availability. If you have any suggestions for ways we can elevate our guest experience otherwise, please don't hesitate to reach out to us offline. We hope you enjoyed your time here, and we'd be delighted to welcome you back next time you're in San Jose.The Signia by Hilton San Jose Team

10/10 - 훌륭해요

mackenzie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Brittany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

8/10 - 좋아요

Laura

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay. Pet friendly. Gave us late checkout. Just overall, great place to stay. Cool atmosphere. Able to walk to SJSU for weekend class.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 16일
Dear Laura,It's always a pleasure hearing from our guests. We're glad our pet-friendly, convenient accommodations impressed you, and we look forward to your next visit.The Signia by Hilton San Jose Team

10/10 - 훌륭해요

rosario

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
When I check in they didn’t mention about the parking so I paid 40.00 dollars extra on my way out
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 14일
Dear Rosario,Thank you for choosing Signia by Hilton San Jose and for sharing your feedback. While it was a pleasure to have you as our guest we are sorry you were unaware of the parking fee. Please know that our fee is listed on our website. Most full-service hotels charge for parking in this market and we are competitively priced. We hope that otherwise you had a wonderful stay and we look forward to welcoming you back any time you're heading back in our direction.The Signia by Hilton San Jose Team

10/10 - 훌륭해요

Mimi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice staff. Convenient location. Washcloths.
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 3월 14일
Dear Mimi,We were happy to provide you with convenient, welcoming accommodations, and we're glad you enjoyed your visit. The next time you're in town, please come see us again at Signia by Hilton San Jose!The Signia by Hilton San Jose Team

10/10 - 훌륭해요

Juan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lo mejor de lo mejor gracias
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 13일
Dear Juan,It is an honor to read your review, and it was a pleasure to host you. To see that our hotel has earned us the title of "the best" solidifies our team's commitment to delivering an elevated experience to all our guests. Thank you, and we look forward to welcoming you back and continue meeting all your expectations. The Signia by Hilton San Jose Team

10/10 - 훌륭해요

Mary

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Jose

연인과의 여행
Aurora was great and super professional. 5 stars
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 7일
Dear Jose,Thank you for your review and for giving us a perfect rating! Aurora will be pleased her hospitality left such a great impression on you, and we'll be sure to share your compliments. It was a pleasure having you here, and we hope you return soon.The Signia by Hilton San Jose Team

10/10 - 훌륭해요

Jerome

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
convenient
2024년 2월에 7박 숙박함
답변 제공: General Manager 님, 2024년 3월 6일
Dear Jerome,Thank you for your review and for giving us a perfect rating! It was truly a pleasure having you as our guest, and we're thrilled our convenient location suited your needs well. Take care, and know we'd be delighted to welcome you back anytime your plans bring you this way.The Signia by Hilton San Jose Team

10/10 - 훌륭해요

Catherine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel exceeded our expectations. It was gorgeous inside, good dining options, BIG room & bathroom. We walked to several great restaurants and bars. We walked down the street to the Westin Hotel and realized how our hotel was 5 star compared to that!
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 5일
Dear Catherine, What a delightful review! Thank you for sharing it. We're always happy to hear when we exceed a guest's expectations, so we're glad our beautiful property, superb location, and spacious rooms made for a memorable stay. We appreciate your five-star rating and look forward to welcoming you back the next time you're in the area!The Signia by Hilton San Jose Team

8/10 - 좋아요

Rebekah

2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Aileen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Jocelyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk staff was very helpful and welcoming. The hotel is walking distance to a lot of restaurants and venues, it’s a good location. Room was very spacious and overall a good experience
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 25일
Dear Jocelyn,We're delighted you enjoyed your stay at Signia by Hilton San Jose! It's great to know that our walkable location, spacious rooms, and helpful staff impressed you. The next time you're in the area, we welcome you to stay with us again.The Signia by Hilton San Jose Team

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함

4/10 - 별로예요

Corinne 님, Mosinee

단체 여행, 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Very uncomfortable & cold hotel to stay. The worst was the automatic light switches, which had no “off” button in the bathroom. Glaring, prison-like” lights would blaze on - 24 hours day. And most ppl have to use the bathroom at least in the night. There were hardly any towels either; so my husband and I had to share a bath towel the first morning. Since no one answered the phone at the Frint Desk.
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 8일
Dear Corinne,Thank you so much for the feedback. We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any disappointment in our accommodations or amenities during your visit. Our team is dedicated to ensuring every guest has a comfortable stay, so we'll be sure to discuss all of your comments internally and make improvements where necessary. Please consider coming back to join us again soon. The Signia by Hilton San Jose Team

10/10 - 훌륭해요

Fred

2024년 1월에 7박 숙박함

10/10 - 훌륭해요

toan

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Trae

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

8/10 - 좋아요

Jodie

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Cristal

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Plenty of cheaper parking options in the surrounding area, a lot of dining options and coffee shops. It’s an overall nice place but it can be cleaner
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 23일
Dear Cristal,Thank you for your feedback. We are glad you enjoyed our convenient parking, delicious food, and nice facilities. It was a pleasure to have you visit, and we look forward to seeing you again soon.The Signia by Hilton San Jose Team

4/10 - 별로예요

Diamond

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Emilio Ferrero, Director of Front Office 님, 2024년 1월 13일
I'm sorry to see that you didn't have a stellar stay. Please feel free to share any feedback and we'd be happy to improve upon it.

2/10 - 너무 별로예요

Gala

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Garbage
I booked for San Jose Costa Rica and this option came up. Despite being in COSTA Rica- the hotel did not return my money for quite frankly an error in hotel.coms filtering. I realized when I looked for the address to plan my drive! I will not be using Hotels.com again
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 8일
Dear Gala,Thank you for your review. We regret to learn of the inconvenience you experienced and understand your frustration. Please know that when booking through a third-party company, cancellations and refunds should be dealt with through them. Take care, and we wish you safe travels.The Signia by Hilton San Jose Team

10/10 - 훌륭해요

Richard

2024년 1월에 1박 숙박함
답변 제공: Emilio 님, 2024년 1월 13일
Thank you for the 5 out of 5 rating!

6/10 - 괜찮아요

Cassidy

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Emilio, Director of Front Office 님, 2024년 1월 13일
I'm sorry to read that you didn't have a stellar stay, please feel free to share any feedback so that we may improve upon it.

10/10 - 훌륭해요

Rosalina

2024년 1월에 1박 숙박함
답변 제공: Emilio 님, 2024년 1월 13일
Thank you for your recent stay, we look forward to welcoming you back soon!

10/10 - 훌륭해요

Paige

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful experience! Highly recommend.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 8일
Dear Paige,It was a delight to welcome you to Signia by Hilton San Jose during your recent stay. Our team works hard to deliver a memorable experience to all our guests, so we're happy we hit the mark with you. Thank you for your five-star rating and recommendation, and please come back soon!The Signia by Hilton San Jose Team

10/10 - 훌륭해요

April

2023년 12월에 1박 숙박함
답변 제공: Emilio 님, 2024년 1월 13일
Thank you for your recent stay! We look forward to welcoming you back soon!

10/10 - 훌륭해요

Shirley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Emilio 님, 2024년 1월 13일
Thank you for your recent visit, we look forward to seeing you again!

10/10 - 훌륭해요

Yvette

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
2024년 1월에 1박 숙박함
답변 제공: Emilio 님, 2024년 1월 13일
Thank you for your recent stay, we look forward to welcoming you back soon!

8/10 - 좋아요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
I opened this property when i was in college and it was called the fairmont. Even though its been exstensivly remodeled the rooms are a little unfinished and worn. First room they out me in had a broken toilet seat and it smelled like someone had just slept in there wven tho the bed was made. Second room was better but the louvered screen on the door to the pool was sloos. The towel rack on the shower door was loose. Weird giant tv on a cheat that was not centered to the bed ro room loose lamp shade askew etc Housekeeping seemed under staffed as i never got my room cleaned Fountain restaurant was closed withou explanation Lobby is gorgeous but seems to serve little purpose since there was no dj or scene or food…. Lots of foot traffic so it seems like a missed opportunity This place needs better management for sure. Im gonna drive over to Paris’s house and complain when i get back to LA
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 8일
Dear Jeffrey,While we are happy to have you as our guest, we are sorry to see you had a few disappointments during your stay. We work hard every day to create a perfect experience for every guest and are continually learning and improving. We will be sure to review your comments as we move forward and hope to have another opportunity to impress you.The Signia by Hilton San Jose Team

8/10 - 좋아요

Jeffrey

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Jose

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Sang

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Hotel was ok, however room was not cleaned two days in a low before I complained.
2023년 12월에 4박 숙박함
답변 제공: General Manager 님, 2024년 1월 8일
Dear Sang,We appreciate your feedback, and we're happy to see that some aspects of your stay were pleasant. However, we apologize for any concerns about housekeeping, and we'll pass your comments along to them. If you're in the area again, please consider coming back to see us.The Signia by Hilton San Jose Team

10/10 - 훌륭해요

WEI

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 2일
Dear Wei,We're thrilled you enjoyed your stay with us at Signia by Hilton San Jose! Thanks for taking a moment to leave a review, and please come back and see us soon.The Signia by Hilton San Jose Team

8/10 - 좋아요

Diane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Service is amazing, friendly staff, room is clean. Just the down side is no free parking.
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 29일
Dear Diane,Thank you for choosing our hotel for your recent visit to San Jose. We're glad you had a wonderful stay with us and enjoyed our clean accommodations and exceptional service. Our caring staff is one of the many reasons our guests choose Signia by Hilton San Jose. It would be our pleasure to host you again, so come back soon!The Signia by Hilton San Jose Team

10/10 - 훌륭해요

Dale

2023년 12월에 1박 숙박함
답변 제공: Emilio 님, 2024년 1월 13일
Thank you for the perfect score!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Emilio 님, 2024년 1월 13일
Thank you for the 10 out of 10 rating!

8/10 - 좋아요

Jeff

8/10 - 좋아요

Ajit

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Emilio 님, 2024년 1월 13일
Thank you for the high score. If you have any further feedback, we welcome it.

10/10 - 훌륭해요

Renee

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Emilio 님, 2024년 1월 13일
Thank you for the rating!

10/10 - 훌륭해요

Cierra

2023년 12월에 1박 숙박함
답변 제공: Emilio 님, 2024년 1월 13일
Thank you for the 5 out of 5 rating!

10/10 - 훌륭해요

Kenneth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Emilio 님, 2024년 1월 13일
Thank you for the perfect score!

10/10 - 훌륭해요

sabita 님, canyon Country

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Emilio 님, 2024년 1월 13일
Thank you for the 5 out of 5 rating.