Thank you very much

Thank you for sharing your experience with us. We are deeply sorry to hear about your discomfort during your stay due to bugs and cleanliness issues. Your comfort and satisfaction are our top priorities, and we sincerely apologize for any inconvenience caused.While we are located in a beautiful island environment where mosquitoes and other flying insects may be more prevalent, we understand that this should not impact the cleanliness of our accommodations. Being a one-night stay reservation, our records shows that there were no special requests nor claims for us to attend. We would have liked to assist as we take cleanliness and hygiene very seriously, and we regret that we did not meet your expectations in this regard.Your feedback is invaluable to us as we continually strive to improve our services and guest experiences. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay.We rest assured that other than that you had a wonderful stay in our beautiful Island.

We appreciate you taking the time to share your feedback, and we regret that your experience did not meet your expectations. We strive to provide all our guests with exceptional service and a memorable stay, and we are disappointed to hear that we fell short in your case.We understand that preferences vary, and while our boutique hotel may not have met your specific needs on this occasion, we assure you that we are committed to continually improving and enhancing our offerings to better serve our guests.We regret any inconvenience you experienced and wish we had the opportunity to address your concerns during your stay. Please know that our team is always available to assist guests with any issues or requests they may have, and we would have been more than happy to assist you had we been made aware of any challenges you were facing. We were pleased to provide you with a complimentary upgrade to an ocean view room and hope that this added touch enhanced your overall experience with us. Additionally, our location offers convenient access to a variety of dining options, medical facilities, and popular attractions, providing our guests with a prime location to explore and enjoy everything our area has to offer.We sincerely apologize for any disappointment you experienced during your stay, and we would welcome the opportunity to discuss your feedback further and address any concerns you may have. Your satisfaction is important to us, and we hope to have the chance to regain your trust and welcome you back in the future for a more enjoyable stay.

We love you and your 5 stars review!!!!

We regret your dissatisfaction and complaint,but you rented one our rooms that these services were not included.We apologize for the inconvenience.

Thank you for taking the time to share your feedback following your recent stay with us. We sincerely apologize for any inconveniences you encountered during your time at our hotel. Your comments are invaluable to us as we strive to continuously improve our services and amenities.We regret any frustration caused by the temporary internet issues that affected the TV services during your stay. While these disruptions were beyond our control, we understand the impact they had on your experience and apologize for any inconvenience caused.Regarding parking, we appreciate your understanding of our location in a residential area, where street parking and private parking options are available nearby. We understand the importance of clear communication regarding parking arrangements; therefore, we had ensured that this information is prominently displayed in all our platforms for guests' reference.We apologize for any inconvenience caused by the lack of an elevator and refrigerators in the rooms. We are pleased to inform you that mini fridges are now being installed in all of our rooms for the convenience of our guests. Additionally, our three-story building features a unique and stylish staircase design that complements our Mediterranean motif, offering a charming ambiance to our guests.Your feedback is highly valuable to us, and we are committed to addressing your observations to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.Thank you again for sharing your feedback, and please don't hesitate to contact us if you have any further comments or if there is anything else we can assist you with.Warm regards,

Hi David Thank you for the excellent review, It was our pleasure serving you and having you stay with us, Best regards!

Thank you for staying with us. We appreciate your feedback. We assure you that we will address these concerns with our maintenance team to ensure a more comfortable stay for our guests.

Hi KathleenThank you for the excellent review, It was our pleasure serving you and having you stay with us, Best regards!

We are sorry to hear that you feel this way.The room was inspected next to you and no trace was found. Not being reassured by this,and as we take the well-being of our guests very seriously our pest specialist also inspected the room and certified it pest-free the same day. We are proud to have all the approved certifications of periodic evaluations carried out by the different agencies related to tourism.

Thank you very much

Thank you for sharing your feedback following your recent stay at our boutique hotel. We are disappointed to hear that you did not have a positive experience with our staff, and we sincerely apologize for any rudeness or lack of helpfulness you encountered.As a boutique hotel, we strive to provide personalized service while adhering to our terms and policies to ensure a comfortable and enjoyable stay for all our guests. We understand that there may have been instances where our communication or actions fell short of your expectations, and we apologize for any inconvenience caused.Your feedback is incredibly important to us, and we will use it to review our processes and training to ensure that our staff members are consistently delivering the high level of service that our guests expect and deserve.We hope to have the opportunity to welcome you back in the future and demonstrate the improvements we have made based on your feedback. Please don't hesitate to reach out to us directly if you would like to discuss your experience further or if there is anything else we can do to address your concerns.

Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you experienced with the water temperature during your stay. We understand the importance of providing consistent and comfortable amenities to our guests, and we regret that we fell short in this regard.Regarding the issue with the water temperature, please be assured that hot water is indeed available, and its availability depends on the settings of the shower faucet. We apologize if this was not communicated clearly to you during your stay. We will ensure that our team members provide clear instructions to guests on how to adjust the water temperature to their preference in the future.Additionally, we are deeply sorry to hear that you found our front desk staff to be rude. Providing exceptional service and hospitality is our top priority, and we regret that we did not meet your expectations in this area. We will address your feedback with our team to ensure that all guests receive courteous and professional assistance throughout their stay.Your feedback is invaluable to us as we continually strive to improve our services and guest experiences. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay.If you would like to discuss your experience further or if there is anything else we can do to address your concerns, please do not hesitate to contact us directly.

Muchas gracias

Thank you

Dear Maria,Thank you for staying with us. We appreciate your feedback.Best regards,Eddy,Acacia Boutique Hotel,Guest Services Host

Hi kevinThank you for the excellent review, It was our pleasure serving you and having you stay with us, Best regards!

Thank you for giving yourself the opportunity to have your own opinion. We are glad to know that we did not disappoint you. Thank you for your review, we hope to see you again, it is always a pleasure to serve you.

HI ZuleykaThank you for the excellent review, It was our pleasure serving you and having you stay with us, Best regards!

We regret this review, it seems to be in the wrong place. All our rooms have a bathroom but it is separate from the bedroom, there is no way there would be a sink next to the bed. There are no complaints in your reservation, so we assume that your stay with us was good. We would have liked to receive a real evaluation of our hotel. It was our pleasure serving you, best regards!

Thank you for sharing your feedback. We take reports of bedbugs very seriously as its termination process is a very technical one which includes a lot of logistic and organization at our end. Our team has thoroughly inspected the room you stayed in and found no evidence of bed bugs or blood traces. We understand your concerns and assure you that maintaining a clean and comfortable environment for our guests is our top priority. Our hotel undergoes regular inspections by government agencies to ensure compliance with hygienestandards. We apologize for any inconvenience and hope to welcome you back for a more pleasant stay in the. future.

We deeply apologize for the inconveniences you experienced during your stay. Rest assured, we take your feedback seriously and are addressing each concern immediately. We have reinforced our housekeeping protocols to ensure thorough inspections and cleanliness standards. Additionally, we have enhanced security measures and maintenance checks to prevent any recurrence. For guests safety each room door has two locks, one from the inside and the other one locks with guest' keys. We do. not offer luggage room but we offer guests a designated space to place luggage in case it is needed. Your safety and comfort are our top priorities, and we appreciate your valuable feedback to hep us improve.

Thank you for taking the time to share your feedback following your stay at our boutique property. We are delighted to hear that you found our beds comfortable and our staff pleasant. Providing a welcoming and comfortable experience for our guests is our top priority, and we're glad we could contribute positively to your stay.We apologize for the inconvenience caused by the dripping shower head and the noise from neighboring rooms. Your comfort is important to us, and we regret that these issues detracted from your overall experience. We will address the maintenance concerns with the shower head to ensure that all aspects of our accommodations meet the high standards we strive for.We're pleased to hear that you enjoyed the proximity to the beach. While our property may be nestled in a quieter area, we hope that the peaceful surroundings provided a relaxing escape during your time with us. If you ever need recommendations or assistance in exploring the area further, our staff is always happy to help.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.

Thanks for your great review!

Hi DuaneThank you for the excellent review, It was our pleasure serving you and having you stay with us, Best regards!

We sincerely apologize for the inconvenience you experienced during your recent visit. While we take pride in our exquisite fine dining restaurant, same is opened from Wednesday through Sunday, thus, we understand your disappointment in addition to the unexpected power outage. The blackout was a result of a municipal issue, which unfortunately affected our operations. Our staff did their best to manage the situation, but we understand your frustration. We appreciate your feedback and will use it to improve our services in the future. We hope you’ll consider giving us another chance to provide you with the exceptional experience we strive for.

Dear valued guest,Thank you for sharing your feedback with us. We are delighted to hear that you appreciated the proximity of our property to the beach and enjoyed the comfort of our heated pool. We apologize for any inconvenience caused by the quality of the blanket and the firmness of the bed. Your comments regarding the size of the bedroom and the condition of the facilities have been duly noted and will be addressed by our team.As a boutique hotel, we take pride in our unique Mediterranean style and strive to provide a memorable experience for all our guests. We offer various room categories to cater to different preferences and ensure that our guests with special needs receive attentive housekeeping services for 16 hours daily.Regarding the key policy, we understand your concerns and would like to clarify that additional keys are available upon request. Furthermore, our fees and policies are communicated transparently during the check-in process to avoid any misunderstandings.We appreciate your valuable feedback as it helps us improve and enhance the experience for future guests. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Warm regards,

Thank you for your feedback. We’re sorry to hear that you weren’t satisfied with your experience. If there’s anything specific you’d like to address or any concerns you have, please feel free to reach out to us directly. We’re here to help and improve.

Thank you very much

Dear Christina,Thank you for staying with us. We are very glad to hear that did enjoy your stay. Best regards,Eddy,Acacia Boutique Hotel,Guest Services Host

Dear Sara,Thank you for staying with us. We appreciate your feedback.Best regards,EddyAcacia Boutique Hotel,Guest Services Host

Thank you

Dear Becky,Thank you for staying with us. We appreciate your feedback.Best regards,Eddy,Acacia Boutique Hotel,Guest Services Host

Hi JolyndaThank you very much for your positive review, we are very delighted you enjoyed your stay! Hope you can visit us in the future

Dear guest, we are very sorry you feel that way and the inconvenience of having a damage TV in your deluxe room. As recorded you were advised that due to security procedures, a new TV would be replaced next day morning. Which was done.Unfortunately you abandoned the premises three hours passed your check in. We are sure you would have enjoy our beautiful boutique hotel, other than that.

Hi MandyWe're sad to hear you did not have a good stay with us, we do not see any complaints during your stay. Remember, our front desk agents are always there to help with anything that they can and would gladly assist you.

Thank you very much for your positive review, we are very delighted you enjoyed your stay! Hope you can visit us in the future

Thank you very much for your positive review, we are very delighted you enjoyed your stay! Hope you can visit us in the future

Thank you

Hello!We're sorry to hear you did not enjoy your stay with us. Our hotel is regularly inspected as well as fumigated. Also, it is stated in our page that we do not provide any type of private parking, make sure to read throughly before booking. As well as upgraded rooms do have ammenities that are to your liking, our front desk agents are always there to help you with the other options available. Best regards,

Thank you very much

Thank you

Thank you

We are beyond elated your stay was such an enjoyable one, hope to see you in a not so distant future!

Thank you for your wonderful review, we would love to see you again in a not so distant future !

Dear Kali,Thank you for staying with us. We appreciate your feedback.Best regards,Eddy,Acacia Boutique Hotel,Guest Services Host

Hello!We're sorry to hear you did not have a good experience with us, we assure you that our hotel goes through inspection regularly and takes these claims very seriously. As welll as an amazing housekeeping staff that is always there to help. Best regards,

Dear Leslie,Thank you for staying with us. We appreciate your feedback.Best regards,Eddy,Acacia Boutique Hotel,Guest Services Host

Dear Joe,Thank you for staying with us. We appreciate your feedback.Best regards,Eddy,Acacia Boutique Hotel,Guest Services Host