룸, 킹사이즈침대 1개, 타워 | 책상, 암막 커튼, 다리미/다리미판, 무료 WiFi

애스콧 스위트 여행 후기

3.5 out of 5
애스콧 스위트
260 Morro Bay Blvd, Morro Bay, CA

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 374개" "
평점 8 - 좋아요. 1000개 이용 후기 중 276개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 171개" "
평점 4 - 별로예요. 1000개 이용 후기 중 122개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 57개" "

7.8/10

청결 상태

8.4/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

Myeongkwan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함
답변 제공: Manager 님, 2020년 1월 31일
On behalf of our entire staff, we thank you for your business and for rating your experience.

8/10 - 좋아요

Stella 님, Mountain Lakes

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
except the surrounding area, I have no problems at all.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 23일
Hello Stella, We appreciate your feedback and are glad to hear that you had a pleasant stay overall. If you have any further comments or suggestions, feel free to reach out to our management team directly. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Moises

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Walkable, easy parking. Tables to close to each other in the breakfast area.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 13일
Hello Moises,We appreciate your feedback on the convenience of our location and parking. We've noted your comments regarding the breakfast area layout for future improvements. Your insights are valuable to us as we strive to enhance our guests' experiences for their comfort and satisfaction.

10/10 - 훌륭해요

Frank

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the elevator. Also access to the public restroom on the 3rd floor. 4th floor amenities.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Frank,We're pleased to hear you enjoyed our elevator and the amenities on the 4th floor during your stay. For any future visits, feel free to explore more of what we have to offer at the hotel.

8/10 - 좋아요

John

연인과의 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스
I loved the location but there was a bunch of hair in the tub. Fingerprints on the fixtures. The fireplace didn’t work. And the breakfast was really limited.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 4일
Hello John, We appreciate your feedback and apologize for the cleanliness oversights and maintenance issues you encountered during your stay. We'll address these concerns with our housekeeping and maintenance teams for improvement. Your comments about the breakfast options have been noted for further review. Thank you for sharing your experience with us.

10/10 - 훌륭해요

Trent

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Updated rooms with a fireplace and view of the bay made this an exceptional place to stay
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 2일
Hello Trent,We are delighted to hear that you enjoyed our updated rooms and the beautiful bay view during your stay. It's our aim to provide a comfortable and memorable experience for all our guests. Your feedback is greatly appreciated as we continue to enhance our guests' experiences.

2/10 - 너무 별로예요

Monica

가족 여행
별로예요: 직원 및 서비스
would NOT stay again. Fireplace nor the heater worked and the staff didnt care we were freezing when we contacted them twice. Also, NO phones in rooms and noone at desk to call for problems after 1030. Save money and stay elsewhere
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 31일
Hello Monica,We apologize for any inconvenience you experienced during your stay. Rest assured, we have noted your feedback regarding the fireplace, heater, and staff response for further review. Your input is valuable in helping us provide a better experience for all our guests. Thank you for bringing these matters to our attention.

4/10 - 별로예요

Rebecca

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The description of the room that we reserved was not the room we got. We reserved a King with a sofa bed. There was no sofa bed, just a couch. Front office staff showed me a room with a sofa bed - the sofa bed is not a typical size sofa bed. It is a very small futon that would not fit a teenager. When I asked about a partial refund I was told they could not do anything since I booked through a third party. My husband then had to go out and buy a blowup mattress. The king bed we had was extremely firm, it felt like I was sleeping on cement. I woke up every couple hours in pain and unable to sleep well. The parking is very tight. It is in a good location to walk to restaurants. They did have a good spread for breakfast.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Rebecca, We apologize for any inconvenience you experienced with the room. Our rooms may vary slightly in layout but we strive to provide comfortable accommodations for our guests. We recommend contacting the third-party booking platform for further assistance regarding your reservation. We're glad you enjoyed the breakfast offerings and found our location convenient for exploring local dining options. Your feedback is valuable to us for future improvements.

4/10 - 별로예요

Vicky

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 29일
Hello Vicky, We're sorry to hear that you didn't fully enjoy your stay. Please feel free to contact us directly with any specific feedback you may have from your experience. We want to ensure we address any concerns to enhance our guests' experiences.

8/10 - 좋아요

Justin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms were very spacious and clean And breakfast was good, plenty of food continental style including waffles and hard boiled eggs for protein. We were disappointed that there was no microwave in the room although there was a community one down the hall. The gym was a total disappointment and that there was really only one working machand it was a cheap one. The rain style shower was nice.But low flow pressure made for a week shower
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Justin,We're glad to hear you enjoyed our spacious and clean rooms and our breakfast selection. We appreciate your feedback regarding the facilities and will share your comments with our team for future considerations. Thank you for highlighting the rain style shower, and we look forward to welcoming you back for another stay.

10/10 - 훌륭해요

Raymond 님, Ripon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place was clean, room was a nice size, but the breakfast was a little lacking.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello Raymond,Thank you for your feedback. We're pleased you enjoyed our clean rooms and spacious accommodations. We'll make note of your comments on the breakfast for future enhancements. Your input is valuable to us as we strive to improve our guests' experiences.

6/10 - 괜찮아요

Scott

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Beautiful area and views of Morro Rock. Newly renovated and can’t beat the price on the weekdays. Breakfast is a little limited vs. prior to the renovation, but does the job.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 7일
Hello Scott, We are delighted to hear that you enjoyed our beautiful views and newly renovated hotel. We appreciate your feedback about the breakfast selection and will take it into consideration for future improvements. Your satisfaction is important to us, and we hope to welcome you back again soon.

6/10 - 괜찮아요

Kelly

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 6일
Hello Kelly, We appreciate you choosing our hotel for your stay. If there are any concerns or suggestions you would like to share, please reach out to us directly so we can address them accordingly. We hope to welcome you back in the future for an improved experience.

10/10 - 훌륭해요

CHARLIE

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello CHARLIE,We are thrilled to hear that you had a wonderful experience at our hotel! We look forward to welcoming you back again soon for another exceptional stay.

6/10 - 괜찮아요

John

연인과의 여행
Close to beach and food
2024년 2월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 1일
Hello John, We're thrilled to hear you enjoyed the convenient location of our hotel near the beach and dining options. Your feedback is valuable to us as we strive to provide a great experience for all our guests. We hope to welcome you back soon for another memorable stay!

10/10 - 훌륭해요

KIM 님, Santa ana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Allison at the front desk was hospitable and professional. Check in was a breeze
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 27일
Hello KIM,We are delighted to hear that Allison provided excellent service during your stay. Our team strives to ensure a smooth and efficient check-in process for all our guests. Your kind words will be shared with Allison as motivation. If there is anything else we can assist you with, please do not hesitate to reach out.

10/10 - 훌륭해요

John

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 22일
Hello John,We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back soon for another wonderful experience.

10/10 - 훌륭해요

Dana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice room, clean, helpful staff, lots of shops nearby
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 23일
Hello Dana,We are pleased to hear that you enjoyed our clean rooms and found our staff helpful during your stay. It's great to know that the surrounding area provided convenience with its array of shops. If you have any further feedback or suggestions, please don't hesitate to reach out.

10/10 - 훌륭해요

Rafael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice!
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 20일
Hello Rafael,We're delighted to hear you had a pleasant stay with us. Thank you for taking the time to share your positive feedback! We appreciate your kind words and hope to welcome you back in the future for another enjoyable experience.

8/10 - 좋아요

Annie

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel’s location is fantastic, offering easy access to various attractions by foot. However, the room’s noise level was quite disruptive; I could hear everything. Despite this drawback, the overall stay was enjoyable.
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 6일
Hello Annie, Thank you for choosing our hotel for your recent stay and for your positive feedback on our convenient location. We apologize for any inconvenience caused by the noise level in your room. We appreciate your overall enjoyment during your stay and hope to welcome you back in the future.

10/10 - 훌륭해요

Janet

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is the only place I book when visiting Morro Bay. Customer Service is exceptional. Thank you so much for always taking great care of us!
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 31일
Hi, Janet. Happy to hear you had another wonderful stay! Your kind words about our team are truly appreciated. We can't wait to welcome you back soon!

6/10 - 괜찮아요

Winnie

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The room is very big, however, the room is not clean, the pillows are not tidy up, stain is everywhere, the bed is collapsed and I see a hole sink into it. I suspect there is no room cleaning…
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 28일
Hello Winnie,Thank you for staying with us and sharing your feedback. We appreciate your comments regarding the room size. We apologize for any inconvenience you may have experienced with the cleanliness of the room. Our housekeeping team is dedicated to maintaining a high standard of cleanliness, and we will address your concerns with them. We value your feedback as we continually strive to improve our services.

10/10 - 훌륭해요

Viviana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved the view of the rock. Hot tub was relaxing.
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 22일
Hello Viviana,Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed the beautiful view of the rock and found the hot tub to be relaxing. It's always a pleasure to provide our guests with memorable stays. We look forward to welcoming you back in the future for another enjoyable visit.

10/10 - 훌륭해요

Gregory

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff went above and beyond. So pleased
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 20일
Hi Gregory! Thank you for taking the time to share your praise, it truly fuels our passion for hospitality. We're thrilled to hear that our staff exceeded your expectations! We hope to welcome you back soon for another amazing stay!

10/10 - 훌륭해요

Marian 님, Hesperia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really recommend the property, only reason I don’t give it a 5 star review is because I was looking forward on having the chimney on in my room and it didn’t work, so I was sad about that but other than that it was a beautiful place to stay
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 20일
Hello Marian,Thank you for choosing our property for your stay. We appreciate your positive feedback and recommendation. We apologize for any inconvenience caused by the issue with the chimney in your room. Our team strives to provide a beautiful experience for our guests, and we take your feedback seriously. We hope to welcome you back in the future and provide a seamless stay for you.

10/10 - 훌륭해요

Antonio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is clean and newly renovated . It is close to pretty much everything. Giving it 5 stars!
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Hello Antonio,Thank you for your kind review! We are delighted to hear that you found our property clean and enjoyed our recent renovations. Our convenient location is indeed a great asset. We appreciate your generous 5-star rating!

6/10 - 괜찮아요

Gary

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 6일
Hello Gary, We're sorry to hear that your stay at our hotel did not meet your expectations. We value your feedback and encourage you to reach out to us directly to discuss any issues you experienced during your stay. We strive to provide the best possible experience for our guests, and your input is important to us. Thank you for choosing our hotel, and we hope to have the opportunity to improve your experience in the future.

6/10 - 괜찮아요

Ralph

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Room 307. Jacuzzi tub- floor of tub was slippery & there were NO hand rails to assist getting in & out. This was dangerous for seniors… which we are
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Hello Ralph,We appreciate your feedback regarding your recent stay in Room 307. We understand your concern about the slippery floor of the jacuzzi tub and the lack of handrails. We apologize for any inconvenience caused and will take this into consideration for future improvements. Please feel free to contact our management directly if you have any further questions or concerns.

8/10 - 좋아요

Monica

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Ascot Suites in Morro Bay offered a delightful base for my exploration of the charming coastal town. The location was fantastic: quiet yet a walkable distance to a variety of restaurants, cafes, and shops. I felt safe and secure throughout my stay, and the staff were friendly and helpful, always ready with recommendations and local insights. However, my overall experience was unfortunately dampened by the cleanliness of my room. Finding long hair on the bedding of the king-size bed, as well as in the bathroom tub, was a major disappointment. This detracted from the otherwise cozy and comfortable atmosphere of the room and raised concerns about hygiene standards.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Hello Monica, Thank you for choosing Ascot Suites in Morro Bay for your recent stay. We're glad to hear that you enjoyed the fantastic location and felt safe and secure throughout your visit. Our friendly and helpful staff always aim to provide excellent service. We apologize for the issue you experienced with cleanliness in your room. Our housekeeping team strives to maintain a high standard of hygiene, and we will address this concern to ensure it doesn't happen again. We appreciate your feedback, as it helps us improve the overall guest experience. Please feel free to reach out to our management team with any further concerns or suggestions. We hope to have the opportunity to welcome you back in the future for a flawless stay.

10/10 - 훌륭해요

Jonathin

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When I walked in the lady at the front with dark hair was amazing . No phones in the room to call the front and then the next morning and took a shower and the shower was dirty and someone's hair was on the walls and you could see that the shower wasn't clean . I told the morning front desk guy and he says to me sorry sorry will have someone clean it .. ?!!! Really ? How about hat will take care of you for that happening . No didn't happen
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 16일
Hello Jonathin, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We have notified the appropriate team members regarding the cleanliness issues you encountered, and we will work to ensure that such incidents are addressed promptly. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

8/10 - 좋아요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location, friendly staff and our room was nice, very roomy and clean. Would definitely stay here again.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 13일
Hello Rebecca,Thank you for choosing our hotel for your stay. We are thrilled to hear that you enjoyed our great location, friendly staff, and clean, spacious room. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit.

4/10 - 별로예요

bonnie

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
답변 제공: Manager 님, 2024년 1월 10일
Hello bonnie, We're sorry to hear that your experience with us wasn't up to your expectations. We value all guest feedback and would appreciate it if you could reach out to us directly to discuss any issues you may have encountered during your stay. We strive to provide excellent service and would love the opportunity to make it right.

10/10 - 훌륭해요

Denise

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good location and clean room. Will stay again
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello Denise,We're delighted to hear that you enjoyed our convenient location and found your room to be clean. We appreciate your feedback and look forward to welcoming you back again in the future.

8/10 - 좋아요

Larry

Good location. They were having trouble with the gas fireplaces in some of the rooms ours included but jumped on the problem right away Nice little breakfast
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello Larry,We appreciate your feedback regarding our hotel's location and prompt attention to the gas fireplace issue. We strive to provide a comfortable experience for all guests. We're glad you enjoyed our breakfast offerings. We apologize for any inconvenience caused and assure you that our team is continuously working to improve.

10/10 - 훌륭해요

Troy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 2일
Hello Troy,We are delighted to hear that you had a fantastic experience during your stay with us! We appreciate your kind words and are thrilled that you rated us so highly. We hope to have the pleasure of welcoming you back in the future.

4/10 - 별로예요

Chang

The front desk person was nice. This was no way her fault. I'm not sure how busy it really is but the rooms weren't cleaned by check in. We didn't check in until almost 1 hour and 30 minutes after check in. The cleaners were short staffed and was being rushed to clean leaving behind the previous guest's old food in the fridge. It makes you wonder what else was skipped or missed in the rush?
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Hello Chang, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused during your stay. We appreciate your understanding that the front desk person had no control over the situation. We apologize for any delay in the room being cleaned and for any oversights made in the rush. We value your comments and will take them into consideration to ensure a better experience for our future guests.

10/10 - 훌륭해요

Hugh

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Hello Hugh,Thank you for choosing our hotel for your stay! We're thrilled that you had a great experience with us. We hope to welcome you back in the future for another wonderful stay.

10/10 - 훌륭해요

Donna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was a nice hotel w comforts including a jacuzzi.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 29일
Hello Donna,Thank you for sharing your feedback on our hotel and amenities, including the jacuzzi. We're delighted to hear that you enjoyed your stay with us. If you have any further comments or suggestions, please feel free to reach out to our management team directly. We hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

ANA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 25일
Hello ANA,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience with us. We strive to provide exceptional service and a comfortable stay for all our guests. We hope to welcome you back in the future!

8/10 - 좋아요

Megumi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good
Very quiet and clean. We'll be back again.
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 23일
Hello Megumi,Thank you for choosing our hotel for your recent stay and for sharing your positive feedback about the quietness and cleanliness. We truly appreciate your kind words. We look forward to welcoming you back on your next visit.

10/10 - 훌륭해요

barbara

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We enjoyed the fireplace, and the smart tv made it possible to use our Netflix account. The rooms were beautifully decorated as well.
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2023년 12월 16일
Hello barbara,Thank you for your kind feedback! We are thrilled to hear that you enjoyed the cozy fireplace and the convenience of our smart TV. It's great to know that our beautifully decorated rooms added to your overall experience. We hope to welcome you back again soon for another enjoyable stay.

8/10 - 좋아요

Mike

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
had a hot water issue, could hear the adjoining rooms showers.
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2023년 12월 14일
Hello Mike, We apologize for any inconvenience you experienced during your stay. Our team is continually working on improving the facilities, and we appreciate your feedback. We value your comfort and satisfaction, so please don't hesitate to contact our management team directly with any additional concerns.

10/10 - 훌륭해요

Mackenzie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 14일
Hello Mackenzie,Thank you for choosing our hotel and for giving us a perfect rating! We are thrilled to learn that you had a wonderful stay with us. We hope to have the pleasure of welcoming you back in the near future.

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 8일
Hello Lisa,Thank you for choosing our hotel and for your perfect rating! We are thrilled to know that you had a wonderful stay with us. We hope to welcome you back soon for another fantastic experience.

10/10 - 훌륭해요

Kyung won

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 7일
Hello Kyung won,We are delighted to hear that you had a wonderful experience during your stay with us. We strive to provide exceptional service to all our guests and we are thrilled that we exceeded your expectations. If you have any further feedback, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

8/10 - 좋아요

Darryl

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Ascot is a nice place but beginning to show its age in very slight ways. Good location. The only other thing that I can think of for less than a five star is "breakfast". Some fruit, breads, cereals and a waffle maker pretty much sum it up. If you consider anything that would be in the protein group, eggs, sausage, bacon, as an essential for a true breakfast, you'll be disappointed as I was. There are some fast food places in the area as well as regular restaurants/coffee shops so all is not lost, but breakfast at the Ascot is less than a 5 star rating.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 7일
Hello Darryl,Thank you for taking the time to leave your review of The Ascot. We appreciate your feedback and are glad to hear that you found our location to be convenient. We apologize if our breakfast offerings did not meet your expectations. We do strive to provide a variety of options including fruit, breads, cereals, and a waffle maker. While we understand that different individuals may have unique preferences for a "true breakfast," we appreciate your suggestions and will take them into consideration for future improvements. Thank you for choosing The Ascot and we hope to welcome you back in the future.

10/10 - 훌륭해요

LARRY 님, clovis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 1일
Hello LARRY,Thank you for choosing our hotel for your stay! We are delighted to hear that you had an excellent experience during your time with us. We strive to provide exceptional service and a memorable stay for all our guests. If there is anything else we can assist you with, please feel free to reach out to us. We hope to have the pleasure of welcoming you back in the future.

6/10 - 괜찮아요

John

아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
The location is great, just 1 small block from all the Morro Bay shops. Parking was easy, and the staff was very friendly and helpful. You don't even have to call if you need anything, just text. The finishes from when it was remodeled are nice, but there were a lot of little things like can lights hanging 1-2" out of the ceiling, the light on the mini-split being so bright it kept us up and needed to be covered, the toilet paper holder being barely attached the wall. Our room was not ready at the 3PM check-in time, but just after 4PM instead, which was annoying, and our door handle worked intermittently. The light would turn green, but sometimes it took 4-5 attempts for the latch to engage and open. The biggest problem, and why we'll never go back, is that the walls are paper thin. We could hear every word of the conversations from the room next to us, and sometimes, even the room above us. They should have added insulation to all the walls between rooms during the remodel, rather than purely going for aesthetics. If sound doesn't bother you, or are ok with ear plugs, then it's great, especially since it's one of the few pet friendly options. If you have kids, can't wear ear plugs, or just want a quiet place to relax, you won't get that here if anyone is in the adjoining rooms.
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 28일
Hi, John. Thank you for taking the time to share your detailed feedback with us. We're glad to hear that you found our location convenient and our staff friendly and helpful. We apologize for the issues you experienced, including the delay in room readiness, the door handle, and the concerns with some of the room fittings. We understand how these aspects can impact your stay, and we're committed to addressing them.Regarding the sound insulation, we're truly sorry this detracted from your experience. Your comfort is extremely important to us, and we take your feedback seriously. We will consider this carefully for future improvements.While we're saddened to hear you might not return, we hope to have the opportunity to make things right and provide a more peaceful and enjoyable stay in the future. Thank you again for your feedback.

4/10 - 별로예요

Suzanna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Internet was not working properly. The fireplace was not working, the glass and metal on the fireplace was not right.
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 28일
Thank you for bringing these issues to our attention, Suzanna. We're truly sorry to hear that you experienced difficulties with the internet and fireplace during your stay. We understand how important these amenities are for a comfortable experience. Please rest assured that we're looking into these matters urgently to ensure they are fixed promptly. If you have any more feedback or need assistance in the future, please don't hesitate to reach out to us. We hope to have the opportunity to provide you with a flawless experience on your next visit.

8/10 - 좋아요

Nathan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and affordable spot. Very close to Morro Rock. Love how everything is walking distance. Room was clean.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 28일
Hi, Nathan! Thank you so much for your kind words! We're really happy to hear that you enjoyed our location close to Morro Rock and everything else. Glad the room was clean and up to your liking, too. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. Hope to see you back soon!