I booked a studio apartment and got a 2 bed 2 bath townhouse with the main bedroom and bathroom locked. So had bedroom two and a small ensuite which were upstairs - this should have been communicated when you booked. If you have even limited mobility issues this would be a problem. The lawn to the courtyard wasn’t mowed, the carport and exterior needed a clean, there wasn’t a bath mat and only one mug (was cups and saucers). The receptionist was polite and helpful.