Dear Richard,Thank you for your perfect rating! We're glad to hear that you had a good experience during your stay with us. Your satisfaction is important to us, and we appreciate your feedback. We hope to welcome you back for another great stay in the future!Sincerely, Tina VangGeneral Manager

Dear Elise,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Tina VangGeneral Manager

Dear Melissa,We have noted your 1-star review.I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.Sincerely, Tina VangGeneral Manager

Dear WANDA,Thank you for your feedback. We're glad to hear that our hotel's location was convenient for your needs. Providing a central and accessible location for our guests is important to us, and we're pleased that we met your expectations in this regard. We hope to have the opportunity to welcome you back for another pleasant stay in the future.Sincerely, Tina VangGeneral Manager

Dear Robin,Thank you for your feedback and positive rating! We're glad to hear that you enjoyed your stay at our hotel and found the rooms comfortable. It's also great to hear that you found our staff very nice. We appreciate your support and hope to welcome you back for another pleasant stay in the future!Sincerely, Tina VangGeneral Manager

Dear Christina,Thank you for taking the time to share your feedback with us. We're thrilled to hear that Debbie provided exceptional hospitality during your granddaughter's wedding. We'll make sure to pass along your kind words to her. It's wonderful to know that she went above and beyond to ensure you had everything you needed and made your stay memorable. We appreciate your feedback and hope to welcome you back again soon.Sincerely, Tina VangGeneral Manager

Dear Tiffany R,Thank you for your perfect rating! We're glad to hear that you found our hotel convenient for your needs. If there's anything specific you enjoyed about your stay or if you have any suggestions for improvement, please feel free to let us know. We appreciate your feedback and hope to welcome you back again soon!Sincerely, Tina VangGeneral Manager

Dear Staci,We appreciate you taking the time to rate your experience staying at our hotel. Please let us know if you can think of any way to raise our guest satisfaction rating from 4 to 5. We value your patronage.Sincerely, Tina VangGeneral Manager

Dear Richard,Thank you for sharing your feedback with us. We apologize for the maintenance issues you encountered during your stay, such as the loose toilet seat, television, elevator button, and shower door. Your comments will be addressed promptly to ensure a more comfortable experience for our guests in the future. We're glad to hear that you found the property clean and comfortable otherwise. We appreciate your understanding and hope to welcome you back for an improved stay.Sincerely, Tina VangGeneral Manager

Dear Robin,Thank you for your positive feedback and recommendation! We're glad to hear that you found our staff friendly and helpful and that you enjoyed comfortable rooms at a good price. We appreciate your suggestions for improvement, and we'll certainly consider them as we continue to enhance our guest experience. We're grateful for your support and hope to welcome you, your family, and friends back again soon!Sincerely, Tina VangGeneral Manager

Dear Crystal, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Tina VangGeneral Manager

Dear Monty,We deeply apologize for the multiple issues you encountered during your stay. It is unacceptable that your request for housekeeping services was not fulfilled, and we regret the inconvenience caused by the lack of hot water and the unpleasant odor in your room. We take your feedback seriously and will address these issues immediately to ensure they are rectified. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Sincerely, Tina VangGeneral Manager

Dear Julisa,Thank you for your perfect rating and wonderful feedback! We're delighted to hear that you enjoyed our breakfast offerings and appreciated the variety of foods we provide. It's fantastic that our staff members were very nice and professional during your stay. We're also pleased to hear that you found our location convenient, with plenty of restaurants nearby and that you appreciated the quiet setting away from highway noise. Your satisfaction is important to us, and we hope to welcome you back soon for another enjoyable stay!Sincerely, Tina VangGeneral Manager

Dear Melchor,We apologize for the negative experience you had with our front desk employees. Providing excellent customer service is a top priority, and we regret that this was not reflected during your stay. Your feedback is valuable, and we will address this matter with our team to ensure better communication and a more positive interaction with guests. We appreciate your input and hope to have the opportunity to improve your perception of our service in the future.Sincerely, Tina VangGeneral Manager

Dear Leonard,We apologize for the subpar conditions you encountered during your stay. Your feedback is important, and we take these concerns seriously. Issues such as loose tiles, ceiling cracks, and the need for duct tape on the desk chair are not reflective of our standards. We will address these maintenance issues immediately to enhance the overall guest experience. Additionally, we apologize for the oversight in the bathroom cleaning. Please be assured that we will reinforce our cleaning procedures to prevent such occurrences in the future. We appreciate your patience and understanding, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely, Tina VangGeneral Manager

Dear Sharon,Thank you for the perfect 5 out of 5 rating! We're delighted to hear that Paris made your check-in experience pleasant with her kindness and accommodations. It's great to know that you found the hotel clean and the location convenient for your activities. Your positive feedback is appreciated, and we look forward to providing you with another excellent experience on your next visit. Thank you for choosing us!Sincerely, Tina VangGeneral Manager

Dear Reta,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Tina VangGeneral Manager

Dear Guest,Thank you for giving us a 10-star rating for your stay at our hotel! We are proud to have earned such a high rating from our valued guests, and we strive to deliver top-notch service to make sure everyone feels at home during their stay with us. We look forward to seeing you again soon!Sincerely, Tina VangGeneral Manager

Dear Tom,Thank you for your feedback and the 4 out of 5 rating! We're delighted to hear that Megan provided friendly and professional service, along with great recommendations for dining. We'll be sure to pass on your positive comments to her. We appreciate your stay and hope to welcome you back for an even better experience in the future! Sincerely, Tina VangGeneral Manager

Dear Dean,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Tina VangGeneral Manager

Dear Kristen,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Tina VangGeneral Manager

Dear Jeremy,Thank you for the perfect 10 out of 10 rating! We're delighted to hear that you found the room great for the price and enjoyed the spaciousness. It's great to know that the location, despite being in an industrial part of town, was not a concern for you. We're glad you appreciated the awesome breakfast, and we look forward to welcoming you back if you pass through again in the future!Sincerely, Tina VangGeneral Manager

Dear Logan,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Tina VangGeneral Manager

Dear Deanna,It is delightful to receive 5-star feedback.I hope that you had a marvelous stay.Our team is very overwhelmed by the ratings.It is a privilege to host guests like you.I await your next visit.Sincerely, Tina VangGeneral Manager

Tonya, Thank you so much for taking the time to leave us a perfect 10/10! We're so happy you chose to stay with us and ended up having an excellent stay! We strive to be the best & we're so glad we could be. We look forward to hosting you the next time you're in the area! Take care!

Dear Karen,It is greatly appreciated that you gave it a 5-star rating and shared such positive feedback. We are inspired to work even harder to deliver the best services and succeed in all we do because of your gratitude. Our aim is to provide excellent hospitality, something we are very proud of. It will be a pleasure to serve you once more.Sincerely, Tina VangGeneral Manager

Dear Janice,Thank you so much for this fantastic 10-star rating for your stay at our hotel! We are so glad to hear that you enjoyed your experience with us! We take great pride in providing exceptional service to our guests, and it's reviews like yours that keep us going. We look forward to seeing you again soon!Sincerely, Tina VangGeneral Manager

So happy to hear about your excellent stay, Michelle! Thanks so much for taking the time to leave a rating. We look forward to seeing you the next time you're in the area!

We love hearing things like this, Kimberly! We're so pleased we were able to make your stay comfortable. Thanks for taking the time to leave a rating, we appreciate it! We look forward to seeing you next time you're in town!

Dear James,Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our overnight guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 10-star rating. Please visit us again soon.Sincerely, Tina VangGeneral Manager

Dear Mindy,Thank you for giving us a 5-star rating for your stay at our hotel! We are proud to have earned such a high rating from our valued guests, and we strive to deliver top-notch service to make sure everyone feels at home during their stay with us. We look forward to seeing you again soon!Sincerely, Tina VangGeneral Manager

Dear Mike,We appreciate your visit and the positive feedback you left us with—a 5-star rating. It is quite heartening. Such ratings make us feel proud and inspire us to continue improving our services. We are excited to see you again. Sincerely, Tina VangGeneral Manager

Dear Steve,I appreciate your 5-star review. We aim to achieve complete guest satisfaction, so I am delighted you felt that way. We think we offer our guests an excellent balance of value, comfort, convenience, and amenities, and it is obvious that you agree. I hope you will stay with us if your travels bring you back to this area. Being in this business is a true pleasure when serving customers like you.Sincerely, Tina VangGeneral Manager

Dear Sharon,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to arrival. It is our privilege to serve guests like you.Sincerely, Tina VangGeneral Manager

Dear Cory,I'm sorry to hear about the unpleasant experience you had with the room's odor. It's unfortunate that there were no other rooms available to provide you with a comfortable stay. We appreciate your understanding and hope you have a better experience during any future stays.Sincerely, Tina VangGeneral Manager

Dear James,It is a great delight to see 10/10-star feedback.I hope that you had a marvelous and awesome stay.Our team is very overwhelmed by the rating.It is a privilege to host guests like you.I await your next visit.Sincerely, Tina VangGeneral Manager

Dear Lesly,Thank you for sharing your experience. We're glad to hear that the staff was helpful and friendly. However, we apologize for the inconvenience you faced with the towels and sheets. Your feedback is valuable, and we'll use it to ensure better service in the future. If you choose to stay with us again, we'll do our best to provide a more comfortable and pleasant experience.Sincerely, Tina VangGeneral Manager

Dear Connelly,Thank you for your positive feedback. We're delighted to hear that the staff was friendly and accommodating during your stay. Your satisfaction is important to us, and we look forward to welcoming you back for another great stay in the future.Sincerely, Tina VangGeneral Manager

Dear Lee,Thank you for your detailed feedback on your stay. We appreciate your comments about the convenient location and the variety of shops and restaurants nearby. We apologize for the issues you experienced with the room, including the lack of linens and the condition of the bathroom. Your feedback is important, and we will use it to address these concerns to ensure a better experience for our guests in the future. We're glad the hotel served its purpose for your short stay near the airport.Sincerely, Tina VangGeneral Manager

Dear Rob,I appreciate your feedback and apologize for the maintenance issues you encountered during your stay. We take this seriously and will address these concerns to improve the quality of our accommodations. Thank you for bringing this to our attention, and we hope you'll consider staying with us again in the future for a better experience.Sincerely, Tina VangGeneral Manager

Dear Jeff,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 10-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Sincerely, Tina VangGeneral Manager

Dear Steven,Thank you for your perfect 5 out of 5 rating! We appreciate your feedback and are glad to hear that you had an excellent stay experience. We'll address the wobbly toilet in room 109 to ensure it's in perfect condition for future guests. We look forward to welcoming you again.Sincerely, Tina VangGeneral Manager

Dear Steven,We apologize for falling short of your expectations during your stay. Your feedback about overflowing garbage bins and the need for a deeper clean in both the lobby and rooms is noted, and we will address these concerns with our team to improve our services. While we understand you typically choose other brands, we hope to provide a better experience if you choose to stay with us in the future. Thank you for sharing your comments.Sincerely, Tina VangGeneral Manager

Dear Kayla,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Tina VangGeneral Manager

Dear Guest,We're truly sorry to hear about the unacceptable experience you and your wife had during check-out. This behavior is completely unacceptable and not in line with our standards of professionalism and hospitality. We apologize for this unfortunate experience, and we hope it doesn't deter you from staying with IHG in the future.Sincerely, Tina VangGeneral Manager

Dear NOEL,Thank you for taking the time to share your feedback. We apologize that your recent stay did not meet our usual high standards. If you have any specific concerns or suggestions for improvement, please feel free to share them with us. We value your input and hope to have the opportunity to provide you with an exceptional experience on your next visit.Sincerely, Tina VangGeneral Manager

Dear David,Thank you for your feedback and your rating. We appreciate your input, and we'll make sure to address the issue with the biscuits to ensure a better breakfast experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with an even better stay. If there's anything else you'd like to share or any specific improvements you'd like to suggest, please feel free to let us know. Your input helps us make our guests' experiences more enjoyable.Sincerely, Tina VangGeneral Manager

Dear James,We appreciate your positive feedback about our staff and the convenient location. However, we apologize for the issues you experienced with the air conditioning and the bathroom floor. Your feedback is important, and we will work to address these concerns promptly to ensure a more comfortable stay for our guests in the future. Thank you for bringing this to our attention.Sincerely, Tina VangGeneral Manager

Dear Lori,Thank you for your continued patronage and for sharing your recent experience with us. We apologize for the issue with the window and the blackout curtain. Your feedback is valuable, and we will work to address this to ensure a more comfortable stay in the future. We look forward to welcoming you back on your next visit.Sincerely, Tina VangGeneral Manager

Dear Jaime,Thank you for your kind words! We're thrilled to know you had a friendly and clean stay at our hotel. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Safe travels!Sincerely, Tina VangGeneral Manager