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노보텔 이매지카 코폴리 호텔 여행 후기

5 out of 5
노보텔 이매지카 코폴리 호텔
30 31 Sangdewadi Off Mumbai Pune Exp Wy, Khopoli Pali Rd Khalapur, Khalapur, Maharashtra

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 135개 이용 후기 중 50개" "
평점 8 - 좋아요. 135개 이용 후기 중 45개" "
평점 6 - 괜찮아요. 135개 이용 후기 중 16개" "
평점 4 - 별로예요. 135개 이용 후기 중 12개" "
평점 2 - 너무 별로예요. 135개 이용 후기 중 12개" "

8.2/10

청결 상태

8.0/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

A K

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함

8/10 - 좋아요

Bivin

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2023년 12월에 2박 숙박함

8/10 - 좋아요

Mudasir iqbal

2023년 11월에 1박 숙박함

8/10 - 좋아요

Tatsuyuki

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Arun

2023년 7월에 1박 숙박함
답변 제공: Novotel Imagica 님, 2023년 7월 18일
Dear Valued Guest,Thank you very much for rating us. Looking forward for many stays that are more memorable with us. Imagical Regards, Anil Chavan,General Manager,Novotel Imagicaa Khopoli.

10/10 - 훌륭해요

Shatrughan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome hospitality 😊
Stay was good Ankita was really good at point to help very kind and humble girl.
2023년 5월에 2박 숙박함

10/10 - 훌륭해요

Saketesh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함

8/10 - 좋아요

Peter

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Brilliant Indian food.
Stayes for business purpose. Worked fine. Sometimes a bit noisy because it is more a leaisure/theme hotel forbholidays and weddings.
2023년 3월에 7박 숙박함

4/10 - 별로예요

Farhanuddin Aman

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Average experience
Service is very slow, rooms weren’t cleaned properly, Check-out was chaotic. Food quality needs significant improvement.
2023년 2월에 3박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스
Not worth the money
Not so great experience here. The room wasn’t clean. Service was sub par, particularly travel assistance and front desk. I was messed around for two hours whilst waiting for a taxi and eventually told Id need to wait another hour. Service is nonexistent They also charge 6,500 inr for a taxi back to Mumbai (local rate is 1,800). Please note this is very much catered for children and there is extremely loud music and character dancing played at breakfast.
2023년 2월에 2박 숙박함
답변 제공: Novotel Imagica Khopoli 님, 2023년 2월 7일
Dear Guest,Thank you for taking the time to tell us about your experience at the Novotel Imagicaa Khopoli. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Imagical Regards,Anil ChavanGeneral ManagerNovotel Imagicaa Khopoli

10/10 - 훌륭해요

Utpal

2022년 12월에 1박 숙박함
답변 제공: Novotel Imagica Khopoli 님, 2023년 2월 7일
Dear Patron,We very much appreciate your comments regarding your stay at the Novotel Imagicaa Khopoli. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Imagical Regards,Anil ChavanGeneral ManagerNovotel Imagicaa Khopoli

6/10 - 괜찮아요

RAJEEV

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Deceptive
Hotel needs Renovation badly. Its in Depilated state.
2022년 7월에 2박 숙박함
답변 제공: Novotel Imagica Khopoli. 님, 2022년 7월 31일
Dear Guest, It is with sincere regret that I note your dissatisfaction with our service & facilities and truly apologize for the inconvenience caused. We have taken careful note of your feedback on issues highlighted by you. I can assure you that your experience was certainly not reflective of our usual standards of service and I sincerely regret the inconvenience caused to you. I am rigorously following up with my team on the concerns raised by you. We request you to provide us with another opportunity to serve you better and to regain your confidence in Novotel Imagica Khopoli. Imagical Regards, Anil Chavan, General Manager, Novotel Imagica Khopoli.

2/10 - 너무 별로예요

sanjay

2022년 5월에 1박 숙박함

4/10 - 별로예요

prishita

2022년 4월에 1박 숙박함
답변 제공: Novotel Imagicaa Khopoli 님, 2022년 6월 22일
Dear Guest, It is with sincere regret that I note your dissatisfaction with our service & facilities and truly apologize for the inconvenience caused. We have taken careful note of your feedback on issues highlighted by you. I can assure you that your experience was certainly not reflective of our usual standards of service and I sincerely regret the inconvenience caused to you. I am rigorously following up with my team on the concerns raised by you. We request you to provide us with another opportunity to serve you better and to regain your confidence in Novotel Imagica Khopoli. Imagical Regards, Anil Chavan, General Manager, Novotel Imagica Khopoli.

4/10 - 별로예요

AJAY

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room condition was deplorable. There were cracks on room walls. Furniture was broken. there was no carpet. I was expecting far more superior room quality for 150 SGD. It was like a 2 star hotel. No way near 4 stay as Novotel claims. Also the quality and spread of breakfast was average. extremely disappointed
2022년 3월에 1박 숙박함
답변 제공: Novotel Imagicaa Khopoli 님, 2022년 6월 22일
Dear Guest, It is with sincere regret that I note your dissatisfaction with our service & facilities and truly apologize for the inconvenience caused. We have taken careful note of your feedback on issues highlighted by you. I can assure you that your experience was certainly not reflective of our usual standards of service and I sincerely regret the inconvenience caused to you. I am rigorously following up with my team on the concerns raised by you. We request you to provide us with another opportunity to serve you better and to regain your confidence in Novotel Imagica Khopoli. Imagical Regards, Anil Chavan, General Manager, Novotel Imagica Khopoli.

2/10 - 너무 별로예요

Deepak

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst stay
Worst and third class hospitality, washrooms are stinking. No one to pick your calls. Little rude behavior from staff. Many other good options available near to lonavala. Dont waste money
2022년 3월에 1박 숙박함
답변 제공: Novotel Imagicaa Khopoli 님, 2022년 6월 22일
Dear Guest, It is with sincere regret that I note your dissatisfaction with our service & facilities and truly apologize for the inconvenience caused. We have taken careful note of your feedback on issues highlighted by you. I can assure you that your experience was certainly not reflective of our usual standards of service and I sincerely regret the inconvenience caused to you. I am rigorously following up with my team on the concerns raised by you. We request you to provide us with another opportunity to serve you better and to regain your confidence in Novotel Imagica Khopoli. Imagical Regards, Anil Chavan, General Manager, Novotel Imagica Khopoli.

2/10 - 너무 별로예요

Jugal

2022년 3월에 1박 숙박함
답변 제공: Novotel Imagicaa Khopoli 님, 2022년 6월 22일
Dear Guest, It is with sincere regret that I note your dissatisfaction with our service & facilities and truly apologize for the inconvenience caused. We have taken careful note of your feedback on issues highlighted by you. I can assure you that your experience was certainly not reflective of our usual standards of service and I sincerely regret the inconvenience caused to you. I am rigorously following up with my team on the concerns raised by you. We request you to provide us with another opportunity to serve you better and to regain your confidence in Novotel Imagica Khopoli. Imagical Regards, Anil Chavan, General Manager, Novotel Imagica Khopoli.

8/10 - 좋아요

Munjal

2022년 1월에 2박 숙박함
답변 제공: Novotel Imagicaa Khopoli 님, 2022년 6월 22일
Dear Guest, It is with sincere regret that I note your dissatisfaction with our service & facilities and truly apologize for the inconvenience caused. We have taken careful note of your feedback on issues highlighted by you. I can assure you that your experience was certainly not reflective of our usual standards of service and I sincerely regret the inconvenience caused to you. I am rigorously following up with my team on the concerns raised by you. We request you to provide us with another opportunity to serve you better and to regain your confidence in Novotel Imagica Khopoli. Imagical Regards, Anil Chavan, General Manager, Novotel Imagica Khopoli.

4/10 - 별로예요

Tina

2021년 12월에 2박 숙박함
답변 제공: Novotel Imagicaa Khopoli 님, 2022년 6월 22일
Dear Guest, It is with sincere regret that I note your dissatisfaction with our service & facilities and truly apologize for the inconvenience caused. We have taken careful note of your feedback on issues highlighted by you. I can assure you that your experience was certainly not reflective of our usual standards of service and I sincerely regret the inconvenience caused to you. I am rigorously following up with my team on the concerns raised by you. We request you to provide us with another opportunity to serve you better and to regain your confidence in Novotel Imagica Khopoli. Imagical Regards, Anil Chavan, General Manager, Novotel Imagica Khopoli.

2/10 - 너무 별로예요

Roshini

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 3박 숙박함
답변 제공: Anil Chavan 님, 2022년 1월 7일
Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Anil Chavan, General Manager Novotel Imagicaa Khopoli

10/10 - 훌륭해요

Pooja

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 2박 숙박함
답변 제공: Anil Chavan 님, 2022년 1월 7일
Dear Guest, Thank you for rating our hotel ! We are glad that you visited us and will look forward to serve you again ! Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

4/10 - 별로예요

Ganesh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
1stly
2021년 12월에 2박 숙박함
답변 제공: Anil Chavan 님, 2021년 12월 9일
Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Anil Chavan,General Manager Novotel Imagicaa Khopoli

2/10 - 너무 별로예요

Robin

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 1박 숙박함
답변 제공: A 님, 2021년 12월 4일
Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Anil Chavan,General Manager Novotel Imagicaa Khopoli

10/10 - 훌륭해요

Chetan Balasaheb

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The food was good. The staff was busy with overload of work due to weekend and marriage function at hotel but otherwise the staff was cooperative. The food was very expensive.
2021년 11월에 1박 숙박함
답변 제공: Anil Chavan 님, 2021년 12월 4일
Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Anil Chavan, General Manager Novotel Imagicaa Khopoli

8/10 - 좋아요

Jayashree

2021년 11월에 2박 숙박함
답변 제공: Anil Chavan 님, 2021년 12월 4일
Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Anil Chavan, General Manager Novotel Imagicaa Khopoli

8/10 - 좋아요

Santosh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 2박 숙박함
답변 제공: Anil Chavan 님, 2021년 11월 16일
Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Anil Chavan, General Manager Novotel Imagicaa Khopoli

10/10 - 훌륭해요

Rohit

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
If your visiting Imagica might as well have a good stay here property is good. Amenities like Swiming pool etc were closed but the entire area is truly the highlight of the place. Food was good especially the breakfast.
2021년 11월에 2박 숙박함
답변 제공: Anil Chavan 님, 2021년 12월 5일
Dear Guest, Thank you for rating our hotel ! We are glad that you visited us and will look forward to serve you again ! Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

2/10 - 너무 별로예요

Nishit Shah

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fully Unequipped To Handle Capacity
We stayed 2 nights and Imagicaa also isn't really well maintained. Hence avoid for a bit if you are planning the same. Understaffed, No Ala Carte Available at restaurant. After voicing our concerns finally they did serve us reluctantly since we dint want to the buffet and no other restaurants nearby outside either. Food was very good. No proper sign boards on Pune Expressway showing exit to NOVOTEL. Remember from Mumbai its after you pat the 1st expressway toll to take the KHOPOLI exit which is quite small and rough roads. Cleanliness was quite bad at the hotel. Even room cleanup wasn't good. Pretty much nothing much to do in the hotel since pool / spa / etc was shut. Just some indoor games like foosball / TT / Etc were there to kill time Room Service took forever. Door keys dint work since property hasn't been maintained and door batteries not changed. Housekeeping / Room cleanup was underpar. Cobwebs under the bed. No replenishment of toiletries / etc. Knowing we were 2 adults + 2 kids yet they maintain only 2 towels in the room even after requesting a few times. They did send to the room eventually since it was a necessity. Concierge to pick luggage during check out not available. Only 3 counters combined for check in and check out took us 30+ mins for both procedures. Staff tried to do whatever best they could however with this kind of resources nothing much can be done. Valet at check out was fully mishandled and was quite bad.
2021년 11월에 1박 숙박함
답변 제공: Anil Chavan 님, 2021년 11월 10일
Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Anil Chavan,General Manager Novotel Imagicaa Khopoli

8/10 - 좋아요

Harsh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 1박 숙박함
답변 제공: Anil Chavan 님, 2021년 11월 10일
Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Anil Chavan,General Manager Novotel Imagicaa Khopoli

2/10 - 너무 별로예요

Vinod

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2021년 10월에 1박 숙박함
답변 제공: Anil Chavan 님, 2021년 11월 10일
Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Anil Chavan,General Manager Novotel Imagicaa Khopoli

10/10 - 훌륭해요

Bhavna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Service and very friendly staff
2021년 9월에 2박 숙박함
답변 제공: Anil Chavan 님, 2021년 10월 18일
Dear Guest, Thank you for the appreciative comments about your experience at our hotel. At Novotel Imagicaa Khopoli, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. I am sure that this feedback will serve as an encouragement to all our team members. The team at the hotel and I look forward to more opportunities of welcoming you back. Imagical Regards, Anil Chavan, General Manager Novotel Imagicaa Khopoli

4/10 - 별로예요

RAVISHANKAR

별로예요: 직원 및 서비스
AVERAGE SERVICE QUALITY
2021년 10월에 1박 숙박함
답변 제공: Anil Chavan 님, 2021년 10월 18일
Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Anil Chavan,General Manager Novotel Imagicaa Khopoli

10/10 - 훌륭해요

Jitendra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
VERY GOOD
VERY GOOD ARE ALL THE THINGS
2021년 9월에 2박 숙박함
답변 제공: Anil Chavan 님, 2021년 10월 18일
Dear Guest, Thank you for the appreciative comments about your experience at our hotel. At Novotel Imagicaa Khopoli, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. I am sure that this feedback will serve as an encouragement to all our team members. The team at the hotel and I look forward to more opportunities of welcoming you back. Imagical Regards, Anil Chavan, General Manager Novotel Imagicaa Khopoli

10/10 - 훌륭해요

Krishnanjali

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing
2021년 9월에 1박 숙박함
답변 제공: Anil Chavan 님, 2021년 10월 18일
Dear Guest, Thank you for the appreciative comments about your experience at our hotel. At Novotel Imagicaa Khopoli, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. I am sure that this feedback will serve as an encouragement to all our team members. The team at the hotel and I look forward to more opportunities of welcoming you back. Imagical Regards, Anil Chavan, General Manager Novotel Imagicaa Khopoli

8/10 - 좋아요

Asim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 2박 숙박함
답변 제공: Anil Chavan 님, 2021년 10월 18일
Dear Guest, Thank you for the appreciative comments about your experience at our hotel. At Novotel Imagicaa Khopoli, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. I am sure that this feedback will serve as an encouragement to all our team members. The team at the hotel and I look forward to more opportunities of welcoming you back. Imagical Regards, Anil Chavan, General Manager Novotel Imagicaa Khopoli

8/10 - 좋아요

Pankaj

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 2박 숙박함
답변 제공: Anil Chavan 님, 2021년 9월 17일
Dear Guest, Thank you for the appreciative comments about your experience at our hotel. At Novotel Imagicaa Khopoli, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. I am sure that this feedback will serve as an encouragement to all our team members. The team at the hotel and I look forward to more opportunities of welcoming you back. Imagical Regards, Anil Chavan, General Manager Novotel Imagicaa Khopoli

2/10 - 너무 별로예요

MV

가족 여행
별로예요: 직원 및 서비스, 객실의 편안함
Disappointment stay
The quality of food (Buffet Dinner and Breakfast) was not as per like 3 star only. I wont suggest this hotel to my friends.
2021년 9월에 1박 숙박함
답변 제공: Anil Chavan 님, 2021년 9월 15일
Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Anil Chavan,General Manager Novotel Imagicaa Khopoli

2/10 - 너무 별로예요

Narendra Singh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2021년 9월에 1박 숙박함
답변 제공: Anil Chavan 님, 2021년 9월 17일
Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Anil Chavan,General Manager Novotel Imagicaa Khopoli

10/10 - 훌륭해요

Prashant

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel is good. Staff is helpful and foos is good. There should be some more free activities for kids.
2021년 9월에 1박 숙박함
답변 제공: Anil Chavan 님, 2021년 9월 15일
Dear Guest, Thank you for the appreciative comments about your experience at our hotel. At Novotel Imagicaa Khopoli, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. I am sure that this feedback will serve as an encouragement to all our team members. The team at the hotel and I look forward to more opportunities of welcoming you back. Imagical Regards, Anil Chavan, General Manager Novotel Imagicaa Khopoli

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Peaceful Trip
The hotel was nice and clean.
2021년 9월에 2박 숙박함
답변 제공: Anil Chavan 님, 2021년 9월 15일
Dear Guest, Thank you for the appreciative comments about your experience at our hotel. At Novotel Imagicaa Khopoli, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. I am sure that this feedback will serve as an encouragement to all our team members. The team at the hotel and I look forward to more opportunities of welcoming you back. Imagical Regards, Anil Chavan, General Manager Novotel Imagicaa Khopoli

8/10 - 좋아요

Sabir

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 2박 숙박함
답변 제공: Anil Chavan 님, 2021년 8월 27일
Dear Guest, Thank you for the appreciative comments about your experience at our hotel. At Novotel Imagicaa Khopoli, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. I am sure that this feedback will serve as an encouragement to all our team members. The team at the hotel and I look forward to more opportunities of welcoming you back. Imagical Regards, Anil Chavan, General Manager Novotel Imagicaa Khopoli

8/10 - 좋아요

Mayank

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay
2021년 6월에 2박 숙박함
답변 제공: Novotel Imagicaa Khopoli 님, 2021년 7월 2일
Dear Guest, Thank you for rating our hotel ! We are glad that you visited us and will look forward to serve you again ! Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

8/10 - 좋아요

Swapnil

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 1박 숙박함
답변 제공: Novotel Imagicaa Khopoli 님, 2021년 6월 19일
Dear Guest, Thank you for rating our hotel ! We are glad that you visited us and will look forward to serve you again ! Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

8/10 - 좋아요

Shashank

가족 여행
별로예요: 청결 상태, 객실의 편안함
2021년 6월에 2박 숙박함
답변 제공: Novotel Imagicaa Khopoli 님, 2021년 6월 19일
Dear Guest, Thank you for rating our hotel ! We are glad that you visited us and will look forward to serve you again ! Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 3월에 1박 숙박함
답변 제공: General Manager 님, 2021년 3월 27일
Dear Guest, Thank you for rating our hotel ! We are glad that you visited us and will look forward to serve you again ! Sincerely, Imagical Regards, Anil Chavan General Manager Novotel Imagicaa Khopoli

10/10 - 훌륭해요

SHARMIN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 3월에 1박 숙박함
답변 제공: General Manager 님, 2021년 3월 14일
Dear Guest, Thank you for rating our hotel ! We are glad that you visited us and will look forward to serve you again ! Sincerely, Imagical Regards, Samit Kazi General Manager Novotel Imagicaa Khopoli

4/10 - 별로예요

Gayatri

가족 여행
좋아요: 객실의 편안함
별로예요: 직원 및 서비스
Okay for 1 day stay.
Very badly maintained, average breakfast and below average service. Everything was closed and restricted and due to fewer employees nothing was maintained. Parking area is not maintained.
2021년 1월에 2박 숙박함
답변 제공: General Manager 님, 2021년 3월 5일
Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Samit Kazi General Manager Novotel Imagicaa Khopoli

8/10 - 좋아요

attul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 2월에 1박 숙박함
답변 제공: General Manager 님, 2021년 2월 23일
Dear Guest, Thank you for the appreciative comments about your experience at our hotel. At Novotel Imagicaa Khopoli, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. I am sure that this feedback will serve as an encouragement to all our team members. The team at the hotel and I look forward to more opportunities of welcoming you back. Imagical Regards, Samit Kazi General Manager Novotel Imagicaa Khopoli

6/10 - 괜찮아요

Vaibhav

가족 여행
별로예요: 직원 및 서비스
Very bad experience
Average hotel and should have only one or two star rating. We planned stay at this hotel to celebrate Valentine Day. Before making reservation hotel confimed that they have arranged special event (pool side party) on the occasion of Valentine Day. Till Check In they confirmed about the event and @9.30pm we got to know, due to less occupancy they have cancelled this party. Really very disappointed situation for all family members. Never expected such shocks from group like Novatel. Apart from this they were not ready to serve a la carte menu and forcing to have very expensive buffet. Finally we went outside at 10pm and had dinner 15 km away with small kids. Rooms were also very small with poor maintenance and stinking smell. At breakfast the guy at entry point was very loud (you should have politeness while communicating with your guests). Overall very bad experience and will not visit again
2021년 2월에 1박 숙박함
답변 제공: General Manager 님, 2021년 2월 17일
Dear Guest, Thank you for taking out the time to post your rating on this platform. As always, it has been our endeavor to create unforgettable memories for valuable guests such as you and it is rather unfortunate we could not meet your expectations this time around. Due to bushfires in surrounding areas, there were ash particles floating in the air due to which the management had to shift the dinner indoors. We hope you will give us an opportunity to serve you again and I will personally ensure you have a great stay. Thanks, Samit Kazi General Manager Novotel Imagicaa Khopoli