Hello and thank you for your review. We are sorry you had a less than excellent stay. I checked your reservation and do not see a note about the hairdryer...we would have gladly replaced that for you! We do hope you will give us a chance to earn 5-stars next time you are in town!

Thank you for staying with us. We appreciate your feedback.

We are so happy that you enjoyed your stay. We work hard to keep our guests happy and appreciate your feedback.

Thank you, Kerry! We are so glad to hear you enjoyed staying with us. Please come visit us again.

Hello Darrin, Couldn't agree with you more!

Thank you for sharing your feedback, Merilee. We're sorry to hear that our pricing did not meet your expectations. We strive to provide excellent value through our services and amenities, and we're continually looking for ways to enhance our guests' experience without additional costs. We hope to have the opportunity to better serve you in the future and show you the full value that our motel can offer!

Hi Jessica,Sounds like we could improve. Perhaps you could call us with your feedback? Feel free to contact our GM.Kind Regards,

Thank you for the kind review, Jean! We appreciate you taking the time to leave positive feedback for our staff and team. We will let the team know that you found them friendly and helpful! Thank you for choosing to stay with us. We look forward to hosting you during your next visit to Ojai!

Thank you!! Please visit us again.

Thank you, and yes the bikes make it easy to get around in Ojai! Glad you enjoyed your stay.

Jonathan,Thanks for taking the time to review us. We appreciate your business!

Thanks Ellie!We really appreciate you taking the time to review us. Hope to see you again soon.

Thanks Susie!We're glad you found our abode quiet and comfy. Really appreciate you taking the time to share.

Thank you! We hope you will stay with us again.

Hey Sarah,We're sorry we didn't measure up for you. We've identified your room and confirmed the bed has issues, and will be taking action to replace it asap. Thanks for the heads up! Did you know that our *patio* rooms *have* recently been updated with new furnishings? Hope you'll come back soon!

Peter!I'm so sorry you encountered a room that wasn't fully clean. I hope you brought it to our attention so that we were able to address it asap. Would love to get your thoughts on how we might "wake up" the place for you???Appreciate you taking the time to review us.

Hey Lawrence,I'm so happy to hear that you enjoyed our staff, but sorry to hear about the heater and the internet. We are in the process of replacing our heating units...it could be that you just happened to get one that hadn't been replaced yet. Sorry!I am surprised by your internet experience, as we have a solid WiFi system by Unifi which broadcasts high speed internet by Spectrum. Our Unifi dashboard is monitored regularly, usually indicating a client experience of "Excellent" and our download speeds usually exceed 600Mbps.

Dear Hillary,I'm very sorry that you had a bad experience with a staff member. I have to say that is very unusual for us, as our staff are naturally friendly and usually aim to please.If you would message or email me directly with the date and time of your encounter, I'd like to look into it further.

Hi Jackilynn,I'm sorry that you felt we could have done better, but I'd like to remind you that we make it very clear in our guest agreement that we do not offer daily housekeeping, rather only on the 3rd day. As I see that you stayed with us for 2 nights, that would have meant no service. That said, if a guest does make a special request for additional towels or amenities, we will do our best to fulfill it.Thanks for letting us know.

Hey Guy!Thanks so much for taking the time to share your experience with us. Short but sweet, is still sweet.Kind Regards,

We are so glad to hear your stay was good, we hope to see you in the future!

Thank you, Robert! We're delighted to know you enjoyed your stay with us. Hope to have you visit us again.

We are so happy you enjoyed your stay in Ojai and our property, can't wait to see you next year!

Dear Robin,I'm very sorry to hear about your husband, and I sincerely hope that he is doing well.I would like to ensure that we thoroughly evaluate the cause and address it to minimize fall risk to the greatest extent possible.If you would please contact the hotel directly and request the GM, I would like to speak with you further. Kind Regards,

Dear John,I'm so very sorry that you experienced a lack of staff professionalism. You are right, we can and should do better. I have researched the situation and identified where we failed, why and enacted measures to avoid such issues in the future.Usually, our staff receive rave reviews, but we let you down this time. I appreciate you taking the time to post your review, it matters, we do care. I hope you'll give us another chance to show you that we are more than just a room and a tv!Kind Regards,

Thanks for the great rating! Please visit us again.

Thank you for staying with us, we appreciate you taking the time to rate your stay!

We are so sorry you didn't enjoy your stay with us. Our confirmations clearly state that we do not offer daily housekeeping, but are happy to provide fresh towels and extra coffee daily. The coffee machines are tricky but we test them regularly and we're always happy to come to your room to help you operate them.

Dear Christopher,Thanks for taking the time to post your review, and, thanks for noticing our recent furniture upgrades! :)Of course, our cozy and spacious inn was originally designed as a typical "motel", though we've done our best to enhance guest experience with higher end furnishings, tree-covered patios, an attractive and comfortable pool/spa area, high-speed wi-fi, in room snacks and beverages, and free bike (helmet and lock) loaners that are a favorite of families and couples alike!Maybe next time you'll venture to land on a bike and take a nice swim afterwards! ;)Kind Regards,

Thank you!

We're so glad you enjoyed your stay! We hope you visit again soon.

Happy to hear you enjoyed your stay! Hope you will visit us again.

Thank you for you response to your stay. We're very glad you had a wonderful time and look forward to serving you again soon.Best regards,Doug

Thank you for posting a 10 out of 10 review! We appreciate your taking the time to rate your stay at the Casa Ojai Inn and hope you'll visit us again soon.

Thank you!

Hi Steve,Glad to hear from you and that you had a great stay and look forward to seeing you again soon.Best regards,Doug

Hi Karen,We're sorry to see you did not have a great stay. If you like, please reach out to us and let us know what we could/should have done to make your stay great.Your welcome to ask for me.Best regards,Doug

Thank you for staying with us at the Casa Ojai and SuNido inn.We are happy you enjoyed your stay and hope you will choose us in the future.

We are very happy you enjoyed your stay with us at the Casa Ojai and SuNido Inn.And hope you will stay with us in the future.

Thank you for your reviews.I am happy you enjoyed staying with us at Casa Ojai and SuNido inn.

Thank you Norma for your wonderful review.So glad you enjoyed staying with us at Casa Ojai.

Thank you, Victoria I am very happy you enjoyed our convenient location. at Casa Ojai .

Hi Marcia,We appreciate your feedback and look forward to seeing you again soon!Thank you,

Hi Anita,We appreciate your letting us know that you had a 5 out of 5 stay. We look forward to serving you again soon.Best regards,Doug

Dear Paul,Thank you so much for taking the time to submit your review. We're very pleased you enjoyed your stay.I'm sorry you didn't catch our Fees & Policies section on Hotels.com which states, "Service fee: USD 12.98 per accommodation, per night". Unfortunately, Expedia/Hotels.com does not provide us with a means to add details or customize the name of the service fee, just a checkbox.In fact, the service fee is actually an amenity fee that covers the following:- Pool, in-ground hot tub, and towels- High speed internet and Wi-Fi- Bicycle loaners, helmets, and locks- Parking- In-room bottled water and packaged snacks- In-room and lobby coffee, tea and creamerWe hope you'll visit us again soon.Kind Regards,Cam

Dear Heung-Wah,Thank you for taking the time to place your review. We'd love to hear what we could have addressed to improve your stay.Feel free to respond here or call and ask for me at the front desk.Kind Regards,Cam

Thank you for taking the time to share your opinion! We are glad you enjoyed your stay and hope you will visit us again soon.

Thank you we are so happy to know you enjoyed your stay!