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엘도라도 호텔 앤드 스파 여행 후기

4 out of 5
엘도라도 호텔 앤드 스파
309 W San Francisco Street, Santa Fe, NM

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1005개 이용 후기 중 581개" "
평점 8 - 좋아요. 1005개 이용 후기 중 228개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 99개" "
평점 4 - 별로예요. 1005개 이용 후기 중 70개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 27개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Somy

2023년 6월에 3박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2023년 7월 4일
Thank you so much for your kind review. We cherish your support.

10/10 - 훌륭해요

Cheryl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location and the friendly atmosphere. Roof top pool and hot tubs were fantastic!
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property inside
2024년 4월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 21일
Thank you for your kind words! We hope you can return soon!

8/10 - 좋아요

Yillah

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 21일
We appreciate your review. We hope to care for you again soon.

10/10 - 훌륭해요

David 님, Milford

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Historic, upscale property. Walkable to museums, galleries, restaurants, and historic sites.
2024년 3월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 18일
We are delighted that you enjoyed our property and location, David! Thank you for your support.

8/10 - 좋아요

Soo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Iconic building and location.
2024년 4월에 2박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 15일
Thank you for your kind words! Your support is greatly appreciated.

10/10 - 훌륭해요

Shan 님, Odessa

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very well kept property beautiful hotel lots of fantastic restaurants close by
2024년 4월에 3박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 15일
We cherish your kind review and support! We hope you can stay with us again in the future.

10/10 - 훌륭해요

Frances

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 12일
We are thrilled that you enjoyed your visit with us! Thank you so much for your rating and support.

10/10 - 훌륭해요

William Allen

연인과의 여행
Beautiful place to stay. Centrally located. On-site restaurant had great breakfast and the supper menu was divine, highly recommend the Chillean Sea Bass meal.
2024년 4월에 4박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 7일
Thank you so much for this positive review! We are thrilled that you enjoyed your stay with us and we cherish your support.

10/10 - 훌륭해요

Kelsea

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very beautiful and had a crib
2024년 3월에 2박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 5일
We appreciate your review and support! We hope you can return soon.

10/10 - 훌륭해요

kiayan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything about the experience was fabulous but I was hit with some unexpected resort fees, that are in the "fine print" when booking with Expedia. Sadly, I had not budgeted for that expense.
2024년 3월에 3박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 5일
We are so glad that you had a fabulous experience with us, but we are sorry to hear that you were surprised by the charges. We appreciate your feedback and we would love to care for you again in the future.

8/10 - 좋아요

Geraldine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel itself was wonderful! Great service , comfy room, and inviting staff. The spa was ok but only had a steam room and the chairs in the relaxation room were not very relaxing. My massage therapist was very sweet and was able to work on my problem areas, but I have had better massages at spas with lower prices. I would stay there again, but would not use the spa services.
2024년 3월에 2박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 3월 29일
We are delighted to hear that you enjoyed our hotel, service, staff, and room, but we apologize that the spa was not what you had hoped for. We value your honest feedback and we would love another chance to care for you again.

8/10 - 좋아요

Kristin

가족 여행
좋아요: 숙박 시설 상태 및 시설
The beds were out of this world comfortable- although each one of hit or shins on the end of the wooden beds. The key didn’t work when we first checked in. We had to go back 2 times to get it fixed. The valet staff was amazing.
2024년 3월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 3월 27일
Thank you for taking the time to share about your experience with us. We are glad to hear that you enjoyed our beds and staff and we appreciate your honest feedback. We hope to care for you again in the future.

10/10 - 훌륭해요

Timothy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
As advertised
2024년 3월에 3박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 3월 26일
Thank you for your review, Timothy! We value your support.

10/10 - 훌륭해요

Travis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome property!! Exactly what we were looking for.
2024년 3월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 3월 25일
We appreciate your review and support! We hope to care for you again soon.

10/10 - 훌륭해요

Dawn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property is beautiful and the location is perfect! The staff was very accommodating and helpful. We loved the pool!
2024년 3월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 3월 22일
Thank you so much for your kind words about our hotel and staff, Dawn! We cherish your support and we would love to care for you again.

10/10 - 훌륭해요

Xochitl 님, Albuquerque

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 3월 22일
We are elated that you enjoyed your visit with us! We hope you can return soon.

4/10 - 별로예요

Knox

2024년 3월에 2박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 8일
We are sad to hear that your experience with us with not the best, Knox. We value your honesty and we would love another shot to impress you in the future.

6/10 - 괜찮아요

Ashley

단체 여행
좋아요: 청결 상태
I was very excited to stay in this hotel again, however I was let down. The hotel allows guests to contact customer service via text. When we got in the lukewarm hot tub we messaged the front desk and were informed that the temperature could not be raised, and then told that it was 104 degrees (simply not true) and as other guests complained and left, that no one would be available to check. After shivering back to the room and informing a manager, I was told that I was mistaken, that the temperature is perfect. If this is an amenity that matters to you, or if customer service is a factor in your decision, I would stay elsewhere.
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 3월 19일
Ashley, we are sorry to hear that your experience with us was not the best. We apologize that the hot tub was not what you had hoped for, but we value your honest feedback and we truly strive to provide the best service for our guests so we are sad to hear that this was not your experience. We will work with our team to improve our communication and we hope you will give us another shot to impress you in the future.

10/10 - 훌륭해요

Kristen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was wonder
2024년 3월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 3월 18일
We are thrilled that you enjoyed your experience with us, Kristen! Thank you for your support.

6/10 - 괜찮아요

Elvia Martinez

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The property itself is nice, however, I went in March when it was still cool outside and the hotel was overall warm inside. I arrived 20 min after check in but the room was not ready. The front desk staff explained that the hotel was short staffed with cleaning personnel. I had to wait another 20 min for a room and it was a non- pet floor even though I had a pet. I appreciated the laminate wood floors in the room. The room was warm and the thermostat was placed on the lowest setting of 60 but it never cooled down. The hotel has an awesome text feature to get a hold of the front desk. I complained and they sent an engineer up who stated that it needed time to cool down since the hotel was pretty full with spring breakers. He offered to have a fan brought up and we accepted, but a fan was never brought up and the room never cooled which made for a warm uncomfortable night. It wasn't until morning that we realized the windows in our room could open. No one told us that and they didn't have a straightforward latch that made it obvious. The hotel is advertised as pet friendly but doesn't have a green space for pets. When I asked the front desk about this they recommended a park two blocks away which was mostly dirt. The hotel is in the downtown area that is mostly concrete and has some homeless folks nearby so having to walk your pet a distance to relieve themselves can be a little apprehensive. Not worth the one night $400 price tag I paid.
2024년 3월에 2박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 3월 17일
Thank you for taking the time to share about your experience with us. We apologize that we missed the mark in certain areas of your stay, but we appreciate you bringing these concerns to our attention. We truly value your feedback and we would love another opportunity to impress you in the future.

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay.
2024년 3월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 3월 15일
We are ecstatic that you enjoyed your stay with us, William! We hope you can return soon!

10/10 - 훌륭해요

Adam

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Sweet hot tub for winter dip and fun walkable to all around town
2024년 3월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 3월 17일
We appreciate your kind review, Adam! We would love to care for you again in the future.

10/10 - 훌륭해요

Arturo 님, El Paso

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 3월 13일
We are thrilled that your experience was five-star! We cherish your support and we hope to see you again soon.

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great customer service. Easy in and out
2024년 3월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 3월 10일
Thank you for your kind review, Christopher! We value your support.

10/10 - 훌륭해요

Branden

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly. Hot tubs were perfect. Rooms were squeaky clean.
2024년 3월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 3월 15일
Thank you so much for your kind words, Branden! Your support is greatly appreciated.

10/10 - 훌륭해요

Jay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful, clean hotel and the pool area was Awesome!!
2024년 3월에 2박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 3월 6일
We appreciate your kind words, Jay! Thank you so much for your support. We would love to care for you again

10/10 - 훌륭해요

Gabriel 님, Fayetteville

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel just one block from the plaza. Parking on site. Great and attentive staff. Room was big (we had a king size bed and a sofa). Nice gym on the top floor. Excellent restaurant on site (Agave).
2024년 2월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 2월 21일
We are elated to hear that you enjoyed many aspects of your stay with us, Gabriel! Thank you so much for your kind words and support. It means the world to us!

6/10 - 괜찮아요

Margaret

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Unfortunately the pool and hot tub were out of order but they gave us a credit without us asking. Some of the common areas on each floor are a bit weathered but they seem to be updating it. Great location and staff was amazing
2024년 2월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 2월 21일
Thank you for taking the time to leave us a review, Margaret. We truly appreciate your honest feedback as we are always working to improve. We are glad to hear that you enjoyed our staff and location and we hope that you will give us another chance to impress you in the future.

10/10 - 훌륭해요

MEREDITH 님, Colleyville

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice view
2024년 1월에 2박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 2월 21일
Thank you for your kind review, Meredith! We appreciate your support.

8/10 - 좋아요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was great and we were able to check in early. Also love that you can keep your car in garage until 3pm the day you checkout!
2024년 2월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 2월 19일
We appreciate your kind review, Karen! We are thrilled that you enjoyed your stay and we would love to care for you again in the future!

2/10 - 너무 별로예요

Kristen

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 2월 19일
We are sorry that your visit with us was not positive, Kristen. We strive to provide a five-star stay for all of our guests and we are sad to hear that this was not your experience. We value your honesty and we hope that you will give us another shot to impress you in the future!

10/10 - 훌륭해요

Fileberto 님, Albuquerque

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I world definitely return.
2024년 2월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 2월 14일
Thank you so much for this positive review! We hope to see you again soon.

10/10 - 훌륭해요

Mandy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff. The valets were always so nice. The Agave restaurant was delicious. The room was very spacious. The only negative was the shower was a bit small for my liking. Next time I may upgrade to a different room type but I would definitely book again.
2024년 2월에 3박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 2월 13일
We are ecstatic to hear that you enjoyed many aspects of your stay with us, Mandy! We value your support and honest feedback and we would love to care for you again.

4/10 - 별로예요

Frank

좋아요: 청결 상태
별로예요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 2월 3일
We are sad to hear that your experience with us was not the best, Frank. We would love another opportunity to make it up to you in the future.

10/10 - 훌륭해요

Carmen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 2월 3일
We appreciate your positive rating, Carmen! Your support is greatly appreciated.

6/10 - 괜찮아요

Shawn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The room (370) was extremely loud as the window faced the loading area and dumpsters so it was excessively loud. The windows are really old and loose which didn’t help. Otherwise great hotel
2024년 1월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 1월 29일
We are deeply sorry for the noise disturbance you experienced with us, Shawn. We understand your frustration and we value your honest feedback. We hope you will give us another chance to care for you again in the future.

8/10 - 좋아요

Nathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location, food and setting. Larger hotel than most in Santa Fe.
2024년 1월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 1월 29일
Thank you so much for your kind review, Nathan! We appreciate your support.

10/10 - 훌륭해요

Tialyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved our room with private balcony. Loved the staff, so personable and accommodating!!! So clean and peaceful!! Thank you for making our mom weekend a dream.
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 1월 29일
We are so happy to hear that we made your weekend a dream! We truly cherish your kindness and support and we would love to care for you again soon.

10/10 - 훌륭해요

Elizabeth

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We love staying at this classic!
2024년 1월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 1월 27일
Thank you so much for this kind review, Elizabeth! We hope you can return soon!

10/10 - 훌륭해요

Tiffany 님, Austin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel is in a great location. The pool and hot tub were under construction, though. I was looking forward to that.
2024년 1월에 3박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 1월 27일
We are glad that you enjoyed our location, but we apologize that the pool and hot tub were under construction during your visit. We understand your disappointment, but we hope you can return for another visit with us and relax by the pool!

10/10 - 훌륭해요

Angela

2024년 1월에 2박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 1월 23일
We are ecstatic that you enjoyed your visit with us! Thank you for your kind rating and support.

10/10 - 훌륭해요

Janet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cozy, winter holiday
Wonderful indoor great room and bar with fireplace provide a welcoming respite from cold weather.
2024년 1월에 4박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 1월 22일
Thank you so much for this glowing review, Janet! Your support is greatly appreciated.

10/10 - 훌륭해요

Sarah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was incredibly friendly, and the location is a conventiently short walk to any downtown spots.
2024년 1월에 2박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 1월 22일
We are thrilled that you enjoyed our staff and location during your stay with us, Sarah! We value your support and we hope to see you again soon.

6/10 - 괜찮아요

Orlando

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I found the public spaces in the hotel to be quite lovely. The staff was exceptional, everyone encountered was amazing. Little things about the room were the only negatives. The bathroom doorknob was loose and the trim around it was falling off. The knobs on the sink were quite loose as well. The toilet make strange sounds after flushing, maybe it is supposed to do that? Plenty of hangers in the closet, the closet was a nice size as well. The interior doors looked kind of sloppy, like someone touched it up with a paint that wasn't quite the same color, just a little annoying for someone who hyper-focuses on weird things. Plugging in my phone charger made the lamp across the room turn off and then on again, just seemed odd. Room was very clean; the firmness and quantity of pillows was great! Being able to open the windows was a huge plus, view from the window not so great, but I suppose people need to park somewhere in such a congested area. Considering the cost of the room and the resort fee, the details in the room should be addressed, however it could be an aesthetic choice, albeit a poor one. Final opinion, would absolutely stay again. Once more, amazing people working here.
2024년 1월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 1월 22일
Thank you for all of the great feedback about your experience! We appreciate you going into such detail and highlighting what you felt to be our strengths and weaknesses. We will share your concerns with our team as we are committed to improving. We are grateful that you brought these issues to our attention and helping us to provide a better experience moving forward. We would love to care for you again in the future.

4/10 - 별로예요

Mauricio

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The Front Desk's attention was disappointing; this young lady said that I could go to another hotel or property if I didn't like it, just after I questioned why I had to use credit in the hotel but a refund after being downgraded my room.
2024년 1월에 3박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 1월 18일
We are sorry to hear that your experience with our staff was not positive. We appreciate you bringing this to our attention so we can address this with our team as we are committed to improving. We would love another opportunity to impress you in the future with our five-star care!

10/10 - 훌륭해요

Bobbi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Love this place
Eldorado hotel is amazing and very close to the downtown square to walk and enjoy. The food is absolutely delicious so no need to go elsewhere for meals.
2024년 1월에 2박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 1월 10일
We are ecstatic that you enjoyed our location and food during your visit with us, Bobbi! We truly cherish your support and we hope to care for you again.

10/10 - 훌륭해요

Mackenzie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really enjoyed the heated pool.
2024년 1월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 1월 10일
We are thrilled that you enjoyed our pool during your stay with us! Thank you so much for your kind review and support.

10/10 - 훌륭해요

Victor

2024년 1월에 2박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 1월 8일
Thank you so much for this positive rating, Victor! We take pride in knowing our guests are happy with their experience with us.

8/10 - 좋아요

Jorge

2024년 1월에 2박 숙박함