5 개의 야외 수영장, 수영장 파라솔, 일광욕 의자

이로타마 리조트 여행 후기

4 out of 5
이로타마 리조트
Km 14 Via Cienaga, Santa Marta, Magdalena

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 598개 이용 후기 중 308개" "
평점 8 - 좋아요. 598개 이용 후기 중 187개" "
평점 6 - 괜찮아요. 598개 이용 후기 중 56개" "
평점 4 - 별로예요. 598개 이용 후기 중 24개" "
평점 2 - 너무 별로예요. 598개 이용 후기 중 23개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Ximena

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The food, the service, all the workers there are excellent!
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Luis 님, Bronx

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Jorge

좋아요: 청결 상태, 직원 및 서비스
Not entertaining, Too Plain,
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Estefania

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Es un lugar para quedarse y poder viajar solo , seguro y confiado de que no te va a pasar nada. En la playa Irotama cuenta con seguridad que te permite disfrutar sin estar pensando en dejar tu bolso y que te lo roben. Me gustó y lo recomiendo la limpieza excelente . Irotama lago recomendado
2024년 3월에 3박 숙박함

6/10 - 괜찮아요

Juan

아이를 동반한 가족 여행, 출장 여행
El WIFI es pésimo, imposible trabajar alla.
2024년 2월에 5박 숙박함

10/10 - 훌륭해요

Melissa

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
*
2024년 1월에 3박 숙박함
답변 제공: Zarife Robles Salomón Jefe de Servicio al Huésped 님, 2024년 2월 13일
¡Hola Melissa!Cordial saludo,Gracias por calificarnos, nos complace saber que disfrutaron la experiencia con nosotros. ¡Esperamos tenerle pronto de vuelta en este, su hogar frente al mar! No olvide registrarse y hacer parte de nuestro selecto grupo de huéspedes VIPS IROTAMA en nuestro club de fidelidad IROPASS! Ingrese a este link para conocer nuestros premios y beneficios https://iropass.club.

8/10 - 좋아요

Mario

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great, short getaway
Couple's vacation
2024년 1월에 3박 숙박함
답변 제공: Zarifeth Robles Salomón Customer Service Irotama H 님, 2024년 1월 16일
Dear Mr. Mario, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take the time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations.Best regards,

10/10 - 훌륭해요

Isnedy

연인과의 여행
좋아요: 편의 시설/서비스
답변 제공: Zarife Robles Salomón Jefe de Servicio al Huésped 님, 2024년 1월 16일
¡Hola Isnedy! Cordial saludo, Gracias por calificarnos, nos complace saber que disfrutaron la experiencia con nosotros. ¡Esperamos tenerle pronto de vuelta en este, su hogar frente al mar! No olvide registrarse y hacer parte de nuestro selecto grupo de huéspedes VIPS IROTAMA en nuestro club de fidelidad IROPASS! Cordialmente,

10/10 - 훌륭해요

German

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Zarife Robles Salomón Jefe de Servicio al Huésped 님, 2024년 1월 16일
¡Hola German! Cordial saludo, Gracias por calificarnos, nos complace saber que disfrutaron la experiencia con nosotros. ¡Esperamos tenerle pronto de vuelta en este, su hogar frente al mar! No olvide registrarse y hacer parte de nuestro selecto grupo de huéspedes VIPS IROTAMA en nuestro club de fidelidad IROPASS! Cordialmente,

10/10 - 훌륭해요

Oscar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Gran estadía. Un hotel con todo lo que se necesita. variedad de áreas, actividades y restaurantes, Llegué mucho antes del check-in y pude hacer uso de instalaciones y restaurantes desde el primer momento. Mi vuelo era mucho despues del check-out y pude seguir usando las instalaciones y restaurantes sin problema.
2023년 12월에 5박 숙박함
답변 제공: Zarife Robles Salomón Jefe de Servicio al Huésped 님, 2024년 1월 16일
¡Hola Oscar! Cordial saludo, Gracias por calificarnos, estamos muy felices de conocer su maravillosa experiencia con nosotros, sus palabras son una recarga de energía. ¡Esperamos tenerles pronto de vuelta y seguir siendo su destino #1 de vacaciones en Santa Marta! No olvide registrarse y hacer parte de nuestro selecto grupo de huéspedes VIPS IROTAMA en nuestro club de fidelidad IROPASS! Cordialmente,

4/10 - 별로예요

Hippolyth

좋아요: 청결 상태
별로예요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Zarife Robles Salomón Jefe de Servicio al Huésped 님, 2023년 12월 26일
¡Hola Hippolyth! Cordial saludo, Gracias por calificarnos, nos complace saber que disfrutaron la experiencia con nosotros. ¡Esperamos tenerle pronto de vuelta en este, su hogar frente al mar! No olvide registrarse y hacer parte de nuestro selecto grupo de huéspedes VIPS IROTAMA en nuestro club de fidelidad IROPASS! Ingrese a este link para conocer nuestros premios y beneficios https://iropass.club.

8/10 - 좋아요

Eduardo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Customer service manager 님, 2023년 12월 26일
¡Hola Eduardo! Cordial saludo, Gracias por calificarnos, nos complace saber que disfrutaron la experiencia con nosotros. ¡Esperamos tenerle pronto de vuelta en este, su hogar frente al mar! No olvide registrarse y hacer parte de nuestro selecto grupo de huéspedes VIPS IROTAMA en nuestro club de fidelidad IROPASS! Ingrese a este link para conocer nuestros premios y beneficios https://iropass.club.

10/10 - 훌륭해요

DAVID GARDUNO 님, HUNTINGTON PARK

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We liked everything! from the moment we were picked up from the airport ,even though we were late due to a delay of the flight . The whole staff was wonderful,the food chices were good, and the drinks were very delicious. We definetly coming back again.
2023년 12월에 4박 숙박함
답변 제공: Customer service manager 님, 2023년 12월 26일
Dear Mr. David, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take the time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations.Best regards, Zarifeth Robles Customer service manager

2/10 - 너무 별로예요

Esther

가족 여행
Reserva no utilizada
Esta es una reserva que no se ha utilizado ya que estaba duplicada y ha sido imposible ser anulada. Ni por parte de hoteles.com ni del hotel hemos recibido ayuda para poder cancelar la reserva.
2023년 11월에 3박 숙박함
답변 제공: Customer service manager 님, 2023년 12월 26일
¡Hola Cordial saludo, Gracias por calificarnos, para consultar acerca de la cancelación de su reserva puede dirijirse al Email confirmacionreservas1@irotama.com.¡Esperamos tenerle pronto en este, su hogar frente al mar! No olvide registrarse y hacer parte de nuestro selecto grupo de huéspedes VIPS IROTAMA en nuestro club de fidelidad IROPASS! Ingrese a este link para conocer nuestros premios y beneficios https://iropass.club. Zarife Robles Salomón Jefe de Servicio al Cliente Irotama Resort

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Unfortunately the beach was closed on my stay there and when I asked why they didn’t advertise so I wouldn’t stay there, I was given a lame excuse(not worth mentioning). This is a resort so a beach matters. Next I checked in at the main building then when I was at my building I had to do the check in all over again. Why twice I don’t know but it is a long slow process. Then they asked me to pay. I already paid and showed my receipt but they still didn’t believe me. So it took even longer and many calls before they realized I did pay. Room was beautiful but so hot and humid. It took a while for it to cool down once the air conditioning was fixed. They did that quickly I must admit Buffet breakfast was ok. 6 out of 10. My tower was on one end and the pools on the other end. Shuttle cart. English extremely limited.
2023년 11월에 2박 숙박함
답변 제공: Customer service manager 님, 2023년 11월 30일
Dear Guest, On behalf of Irotama Resort we want to thank you for taking the time to write a review about the last stay, we are very sorry that it was not entirely positive, day by day reinforcing our quality standards by listening carefully to each and every one of the valuable opinions guests like you. We have shared his words with our managers of the different departments so that they take the appropriate measures.We reiterate our commitment to provide you with the best service, and we hope to receive in the future a new home opportunity to create a new unforgettable experience, in this, your beachfront.Best Regard, Zarifeth Robles Salomón Customer Service Hotel Irotama

4/10 - 별로예요

Ronald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
There are 5 hotels in this resort and the pictures are from the newest unfortunately we booked the oldest without knowing there was a difference. We gave up the remaining 3 nights and switched to the Hilton
2023년 11월에 5박 숙박함
답변 제공: Zarifeth Robles Salomón Customer Service Irotama 님, 2023년 11월 26일
Dear Mr. Ronald, On behalf of Irotama Resort we want to thank you for taking the time to write a review about the last stay, we are very sorry that it was not entirely positive, day by day reinforcing our quality standards by listening carefully to each and every one of the valuable opinions guests like you. We have shared his words with our managers of the different departments so that they take the appropriate measures.We reiterate our commitment to provide you with the best service, and we hope to receive in the future a new home opportunity to create a new unforgettable experience, in this, your beachfront.Best Regard,

10/10 - 훌륭해요

Zak

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a perfect place for families and people looking to get away. You truly don't have to leave the property. All food options were tasty and the staff was incredible. The pool area was spacious and the beach had plenty of staff and security to make perfect for relaxation without worry. We highly recommend. 10/10.
2023년 11월에 3박 숙박함
답변 제공: Customer service manager 님, 2023년 11월 21일
Dear Mr. Zak, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take the time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations.Best regards,

10/10 - 훌륭해요

Cindy

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 2박 숙박함
답변 제공: Zarife Robles Salomón Jefe de Servicio al Huésped 님, 2023년 11월 15일
¡Hola Cindy! Gracias por calificarnos, nos complace saber que disfrutaron la experiencia con nosotros.¡Esperamos tenerle pronto de vuelta en este, su hogar frente al mar!

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 5박 숙박함
답변 제공: Zarife Robles Salomón Jefe de Servicio al Huésped 님, 2023년 11월 15일
¡Hola Eric! Gracias por calificarnos, nos complace saber que disfrutaron la experiencia con nosotros.¡Esperamos tenerle pronto de vuelta en este, su hogar frente al mar!

8/10 - 좋아요

GABRIEL

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sigue siendo si duda alguna el mejor hotel en la zona con un playa espectacular para caminatas matutinas , a mejorar algunos restaurantes como Luruaco y al medio dia no hay uno solo con aire acondicionado
2023년 11월에 3박 숙박함
답변 제공: Zarife Robles Salomón Jefe de Servicio al Huésped 님, 2023년 11월 6일
Estimado Sr. Gabriel, A nombre de Irotama Resort nos sentimos muy agradecidos con usted por brindarnos su tiempo y por compartir la experiencia de su última estadía con nosotros, cada uno de sus comentarios son de suma importancia al momento de evaluar nuestros servicios e instalaciones. Lamentamos que su experiencia no haya sido del todo positiva, reforzamos día a día nuestros estándares de calidad, y trabajaremos incansablemente para asegurarnos de que superaremos todas las expectativas.Esperamos recibir en el futuro una nueva oportunidad para crear una nueva experiencia.

10/10 - 훌륭해요

HARBEY

2023년 10월에 1박 숙박함
답변 제공: Zarife Robles Salomón Jefe de Servicio al Huésped 님, 2023년 10월 26일
¡Hola Harbey! Gracias por calificarnos, nos complace saber que disfrutaron la experiencia con nosotros.¡Esperamos tenerle pronto de vuelta en este, su hogar frente al mar! Zarife Robles Salomón Jefe de Servicio al Cliente Irotama Resort

4/10 - 별로예요

Lina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Mala experiencia con la comida
Lamentablemente el primer día tuvimos una intoxicación severa con un arroz con mariscos que comimos en el restaurante el Buho y esto nos impidió poder salir de la habitación y comer normalmente. La calidad de la comida en general no es muy buena vs el costo, teniendo en cuenta que pagamos un plan todo incluido, realmente no lo pudimos aprovechar
2023년 10월에 5박 숙박함
답변 제공: Zarife Robles Salomón Jefe de Servicio al Huésped 님, 2023년 10월 29일
Estimada Sra. Lina, Gracias por sus comentarios para Irotama Resort, estamos muy agradecidos por su tiempo y por compartir sus experiencias con nosotros, sus opiniones son muy importantes para nosotros. Nos disculpamos si su experiencia no fue positiva, debido a su percepción poco favorable acerca de nuestro restaurantes su calidad y precios, quisiéramos conocer a detalle si usted así lo permite los aspectos que menciona con el fin de realizar la investigación pertinenete y asi loograr corregir y mejorar nuestro servicio, Irotama Resort se caracteriza por tener excelentes estándares de calidad en los productos que ofrecemos, nos regalaría por favor un número telefónico o correo electronico donde podamos contactarle y asi poder escuchar atentamente estos detalles, adicionalmente tenga por seguro que sus comentarios serán socializados con nuestros Jefes y Gerentes involucrados para que se tomen los correctivos oportunos de ser necesario. Lamentamos mucho que durante esta ocasión no cumpliéramos con sus expectativas reforzamos día a día nuestros estándares de calidad, y trabajaremos incansablemente para asegurarnos de que superaremos todas las expectativas.Esperamos recibir en el futuro una nueva oportunidad para crear una nueva experiencia. Atentamente,

10/10 - 훌륭해요

GLORIA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente experiencia superadas las expectativas
2023년 10월에 3박 숙박함
답변 제공: Zarife Robles Salomón Jefe de Servicio al Huésped 님, 2023년 10월 22일
¡Hola Gloria!Todas esas palabras que resaltan nuestra importante labor en el área turística, son la energía que necesitamos para continuar nuestras labores. Gracias por preferirnos y siempre visitar nuestras instalaciones.Esperamos que nos visites pronto.

4/10 - 별로예요

Rosa 님, las vegas

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel restrictions were excessive. The service in all the resort was extremely slow! The pool time and towels were very limited.
2023년 10월에 3박 숙박함
답변 제공: Customer service manager 님, 2023년 10월 13일
Dear Mrs. Rosa, Thank you for your comments for Irotama Resort, we are very grateful for your time and for sharing your experiences with us, your opinions is very important for us. We apologize if your experience has not been entirely positive, we are strengthen our quality standards every day and work hard to ensure you exceed all your expectations. We hope to see you again in irotama to serve you as you deserve. Best regards,

10/10 - 훌륭해요

Carlos

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love irotama. We had a wonderfull experience. Beach and rooms are the best.
2023년 8월에 7박 숙박함
답변 제공: Zarifeth Robles Salomón Customer Service Irotama 님, 2023년 9월 12일
Dear Mr. Carlos, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take the time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations.Best regards,

6/10 - 괜찮아요

Camilo

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall rating was 3 based on the fact of limited buffet and quality of food. I am not saying the food was bad, but had higher expectations if you compare to buffets in 5 star properties around the Caribbean or south east Asia. Operational staff were extremely attentive and would go above and beyond to make sure you were looked after, only hiccup is the security guards within the perimeter who as on a constant power trip and trip people outside of your party like trash. My elderly parents were staying near by and would come to pick me up in a taxi to go for dinner in the old city or drop me off and then we would plan to walk together to their place…. Anyhow, the security guard suggested they needed to be escorted as they were afraid the resort facilities would be used. Really? Treat like that a 70year old that can only walk slowly, to go with his son and wife to the other side of the resort via the beach, do we pose any type of security threat? Come on. I received an apology from a staff member, but unfortunately it happened again on 2 other occasions.
2023년 9월에 3박 숙박함
답변 제공: Zarifeth Robles Salomón Customer Service Irotama 님, 2023년 9월 12일
Dear Mr. Camilo, Thank you for your comments for Irotama Resort, we are very grateful for your time and for sharing your experiences with us, your opinions is very important for us. We apologize if your experience has not been entirely positive, we are strengthen our quality standards every day and work hard to ensure you exceed all your expectations. We hope to see you again in irotama to serve you as you deserve. Best regards,

10/10 - 훌륭해요

ANDRES 님, Bogota

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 3박 숙박함
답변 제공: Zarife Robles Salomón Jefe de Servicio al Huésped 님, 2023년 8월 31일
¡Hola Andres! Gracias por calificarnos, nos complace saber que disfrutaron la experiencia con nosotros.¡Esperamos tenerle pronto de vuelta en este, su hogar frente al mar!

10/10 - 훌륭해요

Juan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mejor servicio, imposible
Me fue muy bien! Todo el personal fue amable y colaborador. En todo restaurante y rincón del hotel el servicio fue óptimo. Todos estaban prestos para colaborar y prestar el mejor servicio posible. Lo recomendaría una y muchas veces más tanto para plan de pareja como para plan de familia.
2023년 8월에 3박 숙박함
답변 제공: Zarife Robles Salomón Jefe de Servicio al Huésped 님, 2023년 8월 22일
Estimado Sr. Juan, Gracias por calificarnos, estamos muy felices de conocer su maravillosa experiencia en nuestras instalaciones, sus palabras son una recarga de energía para nosotros.¡Esperamos tenerles pronto de vuelta y seguir siendo su destino #1 de vacaciones en la costa!

2/10 - 너무 별로예요

manuel

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Didn't like anything about this hotel very unsatisfied, not recommended to no one
2023년 8월에 2박 숙박함
답변 제공: Zarife Robles Salomón Jefe de Servicio al Huésped 님, 2023년 8월 22일
Dear Manuel,We are very sorry that you had such bad experience in Irotama, and we would like to know what we did wrong, or what you did not like about our Resort, so we might be able to correct it and improve if you decide to give us a new chance in the future. Please let us know so we can do something about it! Thank You Very Much!!

10/10 - 훌륭해요

Sebastien

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
vacances parfaite, l'hotel est très bien renové, entretenu, a proximité d'un centre commercial avec magasin et restaurant. Le seul bémol est le prix excessif de la formule "all incluse". Il est préférable de payer ce que l'on consomme, cela revient moins cher. Le petit plus est le service navette pour l'aéroport gratuit.
2023년 8월에 4박 숙박함
답변 제공: Zarifeth Robles Salomón Customer Service Irotama H 님, 2023년 8월 16일
Dear Mr. Sebastien, On behalf of Irotama Resort, we express our sincere thanks for having selected our hotel for your rest and for taking the time to tell us about your experience.It has been a real pleasure to be our service and provide you with the service and attention you deserve, we are satisfied to know that we have met your expectations.Thank you again for choosing us and we hope to see you soon back at Irotama Resort.Best regards,

10/10 - 훌륭해요

Angela

2023년 7월에 4박 숙박함
답변 제공: Zarife Robles Salomón Jefe de Servicio al Huésped 님, 2023년 8월 8일
¡Hola Sra. Angela! Gracias por calificarnos, nos complace saber que disfrutaron la experiencia con nosotros.¡Esperamos tenerle pronto de vuelta en este, su hogar frente al mar!

10/10 - 훌륭해요

karen

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
ambiente familiar, muy comodo , el servicio increible
2023년 7월에 4박 숙박함
답변 제공: Zarife Robles Salomón Jefe de Servicio al Huésped 님, 2023년 8월 8일
¡Hola Karen! Gracias por calificarnos, estamos muy felices de conocer su maravillosa experiencia en nuestras instalaciones, sus palabras son una recarga de energía para nosotros.¡Esperamos tenerles pronto de vuelta y seguir siendo su destino #1 de vacaciones en la costa!

10/10 - 훌륭해요

Mario Alberto

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Recomendado: gran servicio e instalaciones
Una estupenda experiencia de vacaciones. Instalaciones cómodas, magnífico servicio al huésped y acceso directo a muy buena playa. La comida en los restaurantes es buena, solo que el costo es desproporcionado en algunos casos: por ejemplo carnes sencillas a $75.000.
2023년 7월에 4박 숙박함
답변 제공: Zarife Robles Salomón Jefe de Servicio al Huésped 님, 2023년 8월 8일
¡Hola Sr. Mario Alberto! Gracias por calificarnos, nos complace saber que logramos hacerle sentir como en casa, adicionalmente agradecemos sus valiosas sugerencias, esperamos tener en el futuro una nueva oportunidad de atenderle en este el mejor Resort del caribe colombiano.¡Le esperamos pronto de vuelta!

8/10 - 좋아요

Johana

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
nice pools
2023년 6월에 8박 숙박함
답변 제공: Zarifeth Robles Salomón Customer Service Irotama H 님, 2023년 7월 14일
Dear Mrs. Johana, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take the time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations.Best regards,

10/10 - 훌륭해요

Leonardo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I loved everything about this resort … I can’t not have one complained about this place …
2023년 6월에 5박 숙박함
답변 제공: Zarifeth Robles Salomón Customer Service Irotama H 님, 2023년 7월 14일
Dear Mr. Leonardo, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take the time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations.Best regards,

10/10 - 훌륭해요

Gift

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will come back, great service
Santa Marta beaches are really beautiful, the hotel is in a great location and it has all the services you need, comfort, food, spa, pool, beaches, etc. Service is always great.
2023년 7월에 4박 숙박함
답변 제공: Zarifeth Robles Salomón Customer Service Irotama 님, 2023년 7월 14일
Dear Guest, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take the time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations.Best regards,

10/10 - 훌륭해요

natalia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A great resort, compared to the price of other hotels close by, this one is by far the best option if you want to relax by the beach and the pool. It has easy access to the beach with tents and chairs available all along the hotel. There are multiple pools to pick from, with a big one in the middle that’s great for kids. The service staff is very attentive and polite, the breakfast buffet is great, with plenty of options to pick from. There’s something for everyone and there’s a small shopping center at walking distance but getting a taxi from the hotel is safe and sometimes cheaper than getting one outside.
2023년 6월에 5박 숙박함
답변 제공: Zarifeth Robles Salomón Customer Service Irotama 님, 2023년 7월 14일
Dear Mrs. Natalia, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take the time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations.Best regards,

4/10 - 별로예요

Kyle

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Disappointed with two things. First, I really wanted to get a massage while staying here. I tried contacting the property in advance but they were very hard to reach and told me that I would have to wait until arrival to book a spa appointment. When I eventually arrived and asked for an appointment there were no spots available during our stay. It was really important to me to get a massage and was the whole reason I booked a hotel with a spa. Really disappointing honestly.
2023년 7월에 1박 숙박함
답변 제공: Zarifeth Robles Salomón Customer Service Irotama 님, 2023년 7월 14일
Dear Mr. Kyle, On behalf of Irotama Resort we want to thank you for taking the time to write a review about the last stay, we are very sorry that it was not entirely positive, day by day reinforcing our quality standards by listening carefully to each and every one of the valuable opinions guests like you. We have shared his words with our managers of the different departments so that they take the appropriate measures.We reiterate our commitment to provide you with the best service, and we hope to receive in the future a new home opportunity to create a new unforgettable experience, in this, your beachfront.Best Regard,

10/10 - 훌륭해요

ANDRES

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent hotel, have to be careful if you go out to the mall walking is not safe.
2023년 6월에 4박 숙박함
답변 제공: Zarifeth Robles Salomón Customer Service Irotama 님, 2023년 7월 14일
Dear Mr. Andres, On behalf of Irotama Resort, we express our sincere thanks for having selected our hotel for your rest and for taking the time to tell us about your experience.It has been a real pleasure to be our service and provide you with the service and attention you deserve, we are satisfied to know that we have met your expectations.Thank you again for choosing us and we hope to see you soon back at Irotama Resort.Best regards,

8/10 - 좋아요

RAFAEL

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Es un paseo familia de primer nivel en Colombia. Desearía que el estatus de Hoteles.com fuera mas relevante para los hoteles.
2023년 6월에 3박 숙박함
답변 제공: Zarife Robles Salomón Jefe de Servicio al Huésped 님, 2023년 7월 14일
Estimado Sr. Rafael, En nombre de Irotama Resort queremos agradecerle por tomarse el tiempo de escribir una reseña acerca de última estadía.Para Irotama Resort todas las plataformas mediante las cuales se ofrezcan nuestros servicios son de suma importancia para nosotros, reforzamos día a día nuestros estándares de calidad escuchando atentamente todas y cada una de las opiniones de valiosos huéspedes como usted.Hemos compartido sus palabras con nuestros gerentes de los diferentes departamentos para que tomen las medidas oportunas.Reiteramos nuestro compromiso con brindarle el mejor servicio, y esperamos recibir en el futuro una nueva oportunidad para crear una nueva experiencia inolvidable, en este, su hogar frente al mar.Sinceramente,

10/10 - 훌륭해요

JOSE

2023년 6월에 2박 숙박함
답변 제공: Zarife Robles Salomón Jefe de Servicio al Huésped 님, 2023년 7월 14일
¡Hola Jose! Gracias por calificarnos, nos complace saber que disfrutaron la experiencia con nosotros.¡Esperamos tenerle pronto de vuelta en este, su hogar frente al mar!

8/10 - 좋아요

Dwight 님, Houston

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
How can they charge a fee to exchange the beach towels unless you use them for 48 hours? This is appalling and should be changed! Also, noticed that construction was taking place in the bar area and one of the pools was closed. This was not disclosed!
2023년 6월에 3박 숙박함
답변 제공: Zarifeth Robles Salomón Customer Service Irotama 님, 2023년 7월 14일
Dear Mr. Dwight, Using the sheets more than once is an option. Pool towels can be changed every 48 hours. Let's help protect the environment while reducing chemicals from the laundry process.If you want to change the pool towels before 48 hours, there will be a charge of 15,000 to your account. Thank you for taking care of the environment.Sincerely,

10/10 - 훌륭해요

Mario

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 4박 숙박함
답변 제공: Zarife Robles Salomón Jefe de Servicio al Huésped 님, 2023년 7월 14일
¡Hola Mario! Gracias por calificarnos, nos complace saber que disfrutaron la experiencia con nosotros.¡Esperamos tenerle pronto de vuelta en este, su hogar frente al mar!

8/10 - 좋아요

roman virgilio escandon

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Lindo lugar, varias piscinas, buenos restaurantes con un desayuno buffet con opciones tradicionales, personal amable.
2023년 5월에 4박 숙박함
답변 제공: Zarife Robles Salomón Jefe de Servicio al Huésped 님, 2023년 7월 14일
¡Hola Roman! Gracias por calificarnos, estamos muy felices de conocer su maravillosa experiencia en nuestras instalaciones, sus palabras son una recarga de energía para nosotros.¡Esperamos tenerles pronto de vuelta y seguir siendo su destino #1 de vacaciones en la costa!

10/10 - 훌륭해요

Abraham

2023년 4월에 2박 숙박함
답변 제공: Zarife Robles Salomón Jefe de Servicio al Huésped 님, 2023년 5월 14일
¡Hola Abraham! Gracias por calificarnos, nos complace saber que disfrutaron la experiencia con nosotros.¡Esperamos tenerle pronto de vuelta en este, su hogar frente al mar!

10/10 - 훌륭해요

angela

가족 여행
좋아요: 직원 및 서비스
Some remodeling at the bungalows will be good .
2023년 4월에 5박 숙박함
답변 제공: Customer service manager 님, 2023년 4월 23일
Dear Mrs. Angela, On behalf of Irotama Resort, we express our sincere thanks for having selected our hotel for your rest and for taking the time to tell us about your experience.It has been a real pleasure to be our service and provide you with the service and attention you deserve, we are satisfied to know that we have met your expectations.Thank you again for choosing us and we hope to see you soon back at Irotama Resort.Best regards,

10/10 - 훌륭해요

jimmy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 4박 숙박함
답변 제공: Zarife Robles Salomón Jefe de Servicio al Huésped 님, 2023년 4월 16일
¡Hola Jimmy! Gracias por calificarnos, nos complace saber que disfrutaron la experiencia con nosotros.¡Esperamos tenerle pronto de vuelta en este, su hogar frente al mar!

2/10 - 너무 별로예요

angey

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Please be careful! They didn’t charged me anything until I got there but the price completely changed not even close to what I made the reservation for with Expedia. They tried to get out of me another $600-$700 dollars more but because I am Colombian i know the exchange rate and I asked them to return my money and found another hotel ! If you are a foreigner please be careful they will try to get the most money of out you.
2023년 4월에 4박 숙박함
답변 제공: Customer service manager 님, 2023년 5월 14일
Dear Mrs. Angey,On behalf of Irotama Resort we want to thank you for taking the time to write a review about the last stay, we are very sorry that it was not entirely positive, day by day reinforcing our quality standards by listening carefully to each and every one of the valuable opinions guests like you. We have shared his words with our managers of the different departments so that they take the appropriate measures.We reiterate our commitment to provide you with the best service, and we hope to receive in the future a new home opportunity to create a new unforgettable experience, in this, your beachfront.Best Regard,

10/10 - 훌륭해요

Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mejor opción para una semana de descanso en SMR!
Todo estuvo Perfecto . El servicio, las instalaciones, la comida . Siempre la mejor opción para descansar en santa Marta .
2023년 4월에 4박 숙박함
답변 제공: Zarife Robles Salomón Jefe de Servicio al Huésped 님, 2023년 4월 14일
¡Hola Jose! Gracias por calificarnos, estamos muy felices de conocer su maravillosa experiencia en nuestras instalaciones, sus palabras son una recarga de energía para nosotros.¡Esperamos tenerles pronto de vuelta y seguir siendo su destino #1 de vacaciones en la costa!

6/10 - 괜찮아요

Trisha

2023년 3월에 3박 숙박함
답변 제공: Zarife Robles Salomón Jefe de Servicio al Huésped 님, 2023년 4월 14일
¡Hola Trisha! Gracias por calificarnos, nos complace saber que disfrutaron la experiencia con nosotros.¡Esperamos tenerle pronto de vuelta en este, su hogar frente al mar!