해변/바다 전망

로우스 산타모니카 비치 호텔 여행 후기

2.5 out of 5
로우스 산타모니카 비치 호텔
1700 Ocean Ave, Santa Monica, CA

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 637개" "
평점 8 - 좋아요. 1000개 이용 후기 중 170개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 89개" "
평점 4 - 별로예요. 1000개 이용 후기 중 53개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 51개" "

9.2/10

청결 상태

8.8/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스
Worst hotel ever. No slippers, no complimentary water, just two beds were there. Very unprofessiona.
2022년 1월에 1박 숙박함
답변 제공: Loews Hotel 님, 2022년 1월 16일
I am so sorry to read your review. We strive to give our guests a memorable experience, and I'm sorry to see we failed during your stay. We do provide slippers and complimentary water, so I don't understand what happened in this case. I do apologize, and hope you will give us a second chance. Thank you for choosing Loews Santa Monica Beach Hotel.

10/10 - 훌륭해요

Patrick

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Matthew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A
2023년 2월에 1박 숙박함

10/10 - 훌륭해요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a beautiful beach hotel. The staff is friendly and the rooms are comfortable and quiet.
2023년 2월에 3박 숙박함

10/10 - 훌륭해요

Jennifer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel in a great location. Walk to the Santa Monica peer and plenty of great restaurants.
2023년 2월에 2박 숙박함
답변 제공: ... 님, 2023년 3월 1일
Thank you for taking the time to review our property. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Thank you for choosing Loews Santa Monica Beach Hotel!Guest Experience Manager

10/10 - 훌륭해요

Marcus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 2박 숙박함

10/10 - 훌륭해요

Margaret

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly, helpful staff. Upon request, they switched me to a room with a tub. Clean, quiet room. I’m 61 and was traveling alone. Walked to the beach in flip flops then took them off to walk barefoot. Soaked in the outdoor hot tub, swam in the outdoor pool, where friendly families were enjoying themselves. I enjoyed the ladies’ steam room and sauna and met lovely women to talk to. Downtown Santa Monica itself has, unfortunately, post-COVID has lost its unique charm and seems on its way to being a “sustainable city” with homeless people and only corporate chains. The hotel, however, was wonderful.
2023년 2월에 3박 숙박함
답변 제공: ... 님, 2023년 3월 1일
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Thank you for choosing Loews Santa Monica Beach Hotel!Guest Experience Manager

6/10 - 괜찮아요

English

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location
2023년 2월에 2박 숙박함
답변 제공: ... 님, 2023년 3월 1일
Thank you for taking the time to review. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Loews Santa Monica Beach Hotel!

8/10 - 좋아요

John

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel is beautiful, its in a great location and the staff is very friendly and accommodating. For what we paid I was little disappointed that we had to ask on two separate occasions for them to swap out the coffee cups in the room and to refill the Kurig cups. We took advantage of the coffee concession in the lobby but when we wanted a second cup of coffee in the room they hadn't been refreshed. Don't mind asking in a $200.00 per room hotel but they should have been hand-delivered on a tray at $650.00 per night. Otherwise, nice hotel and nice stay.
2023년 2월에 3박 숙박함

10/10 - 훌륭해요

Michelle

2023년 2월에 3박 숙박함

10/10 - 훌륭해요

Jeremiah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property in a great location. Santa Monica is no longer the hot-spot it used to be. On the week I was here I was pleasantly surprised at how un-crowded and cleaned-up Santa Monica was. A lot of bars and restaurants close earlier at night, too. The staff at this hotel were great, however, I think the bar was way over-priced. Most of the bars and restaurants in Santa Monica are anyway, but the bar prices here were ridiculous. The location of this property is the best part, as everything around it is very walkable, and you are close to a lot of great spots. I would definitely come back.
답변 제공: ... 님, 2023년 2월 24일
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Loews Santa Monica Beach Hotel!

10/10 - 훌륭해요

Nicole

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a perfect location to see the pier and sites of Santa Monica and the staff were incredibly kind
2023년 2월에 3박 숙박함
답변 제공: Daniel Bowers, Night Manager 님, 2023년 2월 22일
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Loews Santa Monica Beach Hotel!

10/10 - 훌륭해요

Yevtushenko

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is beautiful. The atmosphere is great and the scenery is just gorgeous. Definitely would visit again.
2023년 2월에 2박 숙박함
답변 제공: Cynthia 님, 2023년 2월 18일
Thank you so much for choosing to stay at Loews Santa Monica Beach Hotel. We are so happy you enjoyed your stay and we appreciate your feedback. We will let the appropriate departments know!

10/10 - 훌륭해요

Jerry

2023년 2월에 1박 숙박함

10/10 - 훌륭해요

Keisha

2023년 2월에 2박 숙박함

8/10 - 좋아요

Richard

2022년 12월에 2박 숙박함
답변 제공: Daniel Bowers, Night Manager 님, 2023년 2월 12일
Thank you for taking the time to complete our survey regarding your recent stay. We are delighted to know that you were pleased with your overall experience. If you have any comments to share so that we can better improve our service, we would greatly appreciate the effort. We look forward to welcoming you back again at Loews Santa Monica Beach Hotel soon!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 4박 숙박함
답변 제공: ... 님, 2023년 2월 8일
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Thank you for choosing Loews Santa Monica Beach Hotel!

10/10 - 훌륭해요

Jacolyn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved the location- the staff were great- room was wonderful!
2023년 2월에 2박 숙박함
답변 제공: ... 님, 2023년 2월 8일
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Thank you for choosing Loews Santa Monica Beach Hotel!

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stau by Santa Monica Pier
The stay was wonderful. We were allowed to check in early and we were given a great room with a terrific view of the Santa Monica pier and Pacific Park. The staff were very friendly and helpful.
2023년 2월에 1박 숙박함
답변 제공: ... 님, 2023년 2월 6일
Thank you for taking the time to complete our survey regarding your recent stay. We are delighted to know that you were pleased with your overall experience.We look forward to welcoming you back again at Loews Santa Monica Beach Hotel soon!All The Best,Keren LemusGuest Experience Manager

10/10 - 훌륭해요

Scott

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked that the property was next to the beach and would have enjoyed it more if the weather was better.
2023년 1월에 2박 숙박함
답변 제공: Daniel Bowers, Night Manager 님, 2023년 2월 2일
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Loews Santa Monica Beach Hotel!

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn't use the bikes but I like that option I like the dining and cafe I like the heated pools as well
2023년 1월에 3박 숙박함
답변 제공: Daniel Bowers, Night Manager 님, 2023년 2월 2일
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Loews Santa Monica Beach Hotel!

8/10 - 좋아요

Peter

2023년 1월에 4박 숙박함
답변 제공: Daniel Bowers, Night Manager 님, 2023년 2월 2일
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Loews Santa Monica Beach Hotel!

4/10 - 별로예요

Jared

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 1월에 2박 숙박함
답변 제공: Mallory Cutchlow, Director of Front Office 님, 2023년 1월 31일
Dear Jared, Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize that we were unable to fully wow you during this visit, and if you have the time, would love to know what we can improve in the future to earn a perfect 10 score.

10/10 - 훌륭해요

Brandy L

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My daughter and I stayed for a Harry Styles concert in LA. The property and staff were amazing! We were greeted with a glass of champagne and upgraded at check-in. The staff was amazing and the property was very clean, close to the beach, pier and shopping. The only downfall was that I had to check-out! Loved my stay!
2023년 1월에 3박 숙박함
답변 제공: Mallory Cutchlow, Director of Front Office 님, 2023년 1월 31일
Dear Brandy, Thank you for taking the time to complete our survey, we are very glad to know you and your daughter were pleased with your overall stay. We look forward to hosting your stay once again and continuing to exceed your expectations. Thank you for choosing Loews Santa Monica Beach Hotel!

10/10 - 훌륭해요

Keith

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 1박 숙박함
답변 제공: Daniel Bowers, Night Manager 님, 2023년 1월 29일
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Loews Santa Monica Beach Hotel!

8/10 - 좋아요

Glenn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2023년 1월에 2박 숙박함

10/10 - 훌륭해요

VICTORIA 님, upper marlboro

2023년 1월에 4박 숙박함

6/10 - 괜찮아요

Josephine

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Service is spotty. It was nearly impossible to get my room cleaned even after requesting and calling multi mole times throughout the day. Valet and bell staff are great. They didn’t put out the patio cushions all day even though the rain forecast was starting at 6 pm
2023년 1월에 2박 숙박함
답변 제공: Mallory Cutchlow, Director of Front Office 님, 2023년 1월 22일
Dear Josephine, Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I sincerely apologize for the issues you experienced with needing to call repeated times for service. Your comments have been shared with the appropriate departments so that they may be addressed.

10/10 - 훌륭해요

Troy

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They greeted us with smiles and made sure we had everything we needed to make our stay fantastic.
답변 제공: Daniel Bowers, Night Manager 님, 2023년 1월 22일
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Loews Santa Monica Beach Hotel!

2/10 - 너무 별로예요

Michael

출장 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
This is one star hotel on the ocean
This hotel is closing in a few months you should avoid it until then. Very dated property and poor service, as an example there was no water in my room. I paid 1,000 for one night and no water? The soap was cheap stuff wrapped in plastic, cheeeaap.
2023년 1월에 1박 숙박함
답변 제공: Mallory Cutchlow, Director of Front Office 님, 2023년 1월 22일
Dear Michael, Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I sincerely apologize for the issues you experienced with the in room amenities and service, and for any miscommunication as we are not closing, just having temporary suspension in operations while we undergo some exciting renovations and enhancements. Your comments have been shared with the appropriate departments so that they may be addressed.

10/10 - 훌륭해요

Kenneth 님, Minneapolis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful rooms with a view. Comfortable bed and plenty of options for refreshments and dining.
2023년 1월에 1박 숙박함
답변 제공: Daniel Bowers, Night Manager 님, 2023년 1월 22일
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Loews Santa Monica Beach Hotel!

8/10 - 좋아요

Vandana 님, Bridgewater

2023년 1월에 5박 숙박함

8/10 - 좋아요

Todd

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was very nice, well kept, safe and private, but price was high. Convenient location, walkable to local shopping, restaurants, etc. The only disappointment was the "balcony", only one person could stand on the balcony because it was so small.
답변 제공: Mallory Cutchlow, Director of Front Office 님, 2023년 1월 22일
Dear Todd, Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. While I'm glad you enjoyed your overall stay, I apologize that we were unable to provide a truly flawless experience. Your comments have been shared with the appropriate departments so that they may be addressed.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente
Siempre me quedo en este hotel, todo muy bien
2023년 1월에 4박 숙박함
답변 제공: Daniel Bowers, Night Manager 님, 2023년 1월 22일
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Loews Santa Monica Beach Hotel!

10/10 - 훌륭해요

Jeremy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Due to a cancellation of a flight home treated my family to a stay at this property. At no fault to the property, the weather was bad however the property itself and everything in it ranging from the room, staff, amenities and experience was perfect! After sitting the airport for 12 hours, we booked here and arrived safely. The Korean Wings in the bar and burger were amazing! We had a tremendous sleep then were provided umbrellas to go for a walk on the pier and nearby area. We came back, enjoyed a workout then hopped in the heated pool. I can't say enough about this property, just wish the weather was better and that we could enjoy the beach! Will visit again someday if we go back to LA.
답변 제공: Daniel Bowers, Night Manager 님, 2023년 1월 22일
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Loews Santa Monica Beach Hotel!

10/10 - 훌륭해요

Kenneth 님, Minneapolis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Best view from room
2023년 1월에 1박 숙박함
답변 제공: Daniel Bowers, Night Manager 님, 2023년 1월 22일
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay and enjoyed a great view. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Loews Santa Monica Beach Hotel!

10/10 - 훌륭해요

Clif

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great view and close to much entertainment!
답변 제공: Daniel Bowers, Night Manager 님, 2023년 1월 14일
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Loews Santa Monica Beach Hotel!

10/10 - 훌륭해요

Mastaneh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just I have no good experience with the restaurant. We were waiting more than 45 minutes to assign a waitress/waiter.
답변 제공: Daniel Bowers, Night Manager 님, 2023년 1월 11일
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the service you experienced at the restaurant. Your comments have been shared with the appropriate departments so that they may be addressed. Thank you for choosing Loews Santa Monica Beach Hotel!

8/10 - 좋아요

Jeannie

2022년 12월에 3박 숙박함

10/10 - 훌륭해요

Alan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Santa Monica 2023 Winter
Wonderful stay here again. Nice amenities, great checkin and service. Great location and many restaurants nearby.
2023년 1월에 3박 숙박함
답변 제공: Mallory Cutchlow, Director of Front Office 님, 2023년 1월 9일
Dear Alan, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Loews Santa Monica Beach Hotel!

10/10 - 훌륭해요

Dwight

2023년 1월에 1박 숙박함
답변 제공: Mallory Cutchlow, Director of Front Office 님, 2023년 1월 10일
Dear Dwight, Thank you for taking the time to complete our survey, we are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to exceed your expectations. Thank you for choosing Loews Santa Monica Beach Hotel!

10/10 - 훌륭해요

Isabella

2023년 1월에 2박 숙박함

8/10 - 좋아요

Scott

좋아요: 청결 상태, 직원 및 서비스

10/10 - 훌륭해요

CLAUDIA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing staff. The hotel was just perfect and wonderful. Loved our stay here
답변 제공: Glenn 님, 2023년 1월 8일
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Loews Santa Monica Beach Hotel!Glenn De GuzmanGuest Experience ManagerLoews Santa Monica Beach Hotel

10/10 - 훌륭해요

Amrinder

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Exceptional experience and stay!
I booked Loews a couple months prior to travelling for a special occasion - I was planning to propose to my partner. I was communicating with the staff prior to arrival and they were amazing. When I arrived I was greeting with such friendly staff at reception and when I checked in I got the whole 'so you are the one proposing'. That made me feel special and then was told that there was a bottle of champagne in the room on ice. This was absolutely a delight. Then I liaise with a gentleman named Dylan who was the manager at the restaurant down stairs Blue Streak (amazing by the way!) and he was exceptional, he went above and beyond to organise a special area for me to propose, there were 2 high back chairs overlooking the sunset and some champagne. I cant say how gratefully I was for his help and guidance!! The hotel was amazing, rooms amazing, great reception area that leads into dining and our dinning which was gorgeous! Firepits amazing!! Pool and spa were heating which was great as we could go swimming in December!! Great and memorable experience! Extra Bonus - golden hour happy hour with drinks and nibbles!! Definitely value for $$
2022년 12월에 2박 숙박함
답변 제공: Glenn 님, 2023년 1월 8일
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Loews Santa Monica Beach Hotel!Glenn De GuzmanGuest Experience ManagerLoews Santa Monica Beach Hotel

10/10 - 훌륭해요

Ryan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved staying at Loew's!!! It was such an amazing time.
답변 제공: Daniel Bowers, Night Manager 님, 2023년 1월 5일
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Loews Santa Monica Beach Hotel!

8/10 - 좋아요

Alejandro Javier 님, Metepec

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Jacuzzi and the Pool are Great. The gym is incredible
답변 제공: Daniel Bowers, Night Manager 님, 2023년 1월 5일
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Loews Santa Monica Beach Hotel!

10/10 - 훌륭해요

Jesus

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was clean and staff was helpful. A plus to be across the street from the beach
답변 제공: Daniel Bowers, Night Manager 님, 2023년 1월 5일
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Loews Santa Monica Beach Hotel!

6/10 - 괜찮아요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A lot of hidden fees. Announcement that "Breakfast starts at 7:30 AM" was misleading since you have to pay extra for breakfast. For those of us who wear diamonds on only one finger, the breakfast is not complimentary and you'll be charged at every possible opportunity.
답변 제공: Mallory Cutchlow, Director of Front Office 님, 2023년 1월 9일
Dear John, Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I sincerely apologize for the issues you experienced due to the conference on site. Your comments have been shared with the appropriate departments so that they may be addressed.

10/10 - 훌륭해요

Becky

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel with outstanding staff.
답변 제공: Daniel Bowers, Night Manager 님, 2023년 1월 5일
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Loews Santa Monica Beach Hotel!