숙박 시설의 전망

오세아나 산타 모니카, LXR 호텔 & 리조트 여행 후기

5 out of 5

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 418개 이용 후기 중 286개" "
평점 8 - 좋아요. 418개 이용 후기 중 84개" "
평점 6 - 괜찮아요. 418개 이용 후기 중 27개" "
평점 4 - 별로예요. 418개 이용 후기 중 9개" "
평점 2 - 너무 별로예요. 418개 이용 후기 중 12개" "

9.6/10

청결 상태

9.2/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.4/10

친환경

이용 후기

10/10 - 훌륭해요

Xinchen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
can be more innovative in the dining menu.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Maksym

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Gene 님, 2024년 2월 21일
Dear Maksym,Thank you very much for the 5 out of 5 rating. It was a pleasure having you here and we hope to see you here again in the near future. Warm regards,Eugene Portus

10/10 - 훌륭해요

Staci

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic property & fantastic staff! Will definitely stay again .
2024년 2월에 3박 숙박함
답변 제공: Eugene 님, 2024년 2월 21일
Dear Staci,We are happy that you enjoyed your stay here at Oceana. Thank you for the kind words and we look forward to seeing you again sometime soon.Sincerely,Eugene Portus

10/10 - 훌륭해요

Jared

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is incredible in every possible way! I have stayed in so many hotels around the world and this has to be top 3! Do yourself a favour and book this hotel now!
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Rebeca 님, larchmont

Excellent Location !
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Ann

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel with clean, spacious rooms and good hotel facilities to enjoy. Extra friendly staff.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Joe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Boyd

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Madeline

2023년 11월에 1박 숙박함
답변 제공: Team Oceana 님, 2023년 12월 8일
Thank you for the wonderful rating. We are thrilled to know that you enjoyed Oceana Santa Monica and look forward to seeing you again in the near future.-Team Oceana

10/10 - 훌륭해요

darren

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Absolutely love this place.
2023년 11월에 1박 숙박함
답변 제공: Team Oceana 님, 2023년 11월 24일
Hello Mr. Kim,Thank you so much for the wonderful words regarding your stay at Oceana. We have shared your feedback with our team and looking forward to welcoming you back in the future!Please reach out to any of our team members in case of any inquiries. Kind regards-Team Oceana

10/10 - 훌륭해요

Ricky

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Team Oceana 님, 2023년 11월 16일
Hello and thank you for providing such awesome reviews for our team.They have been shared with the team and we look forward to welcoming you again.Please feel free to reach out to us in the meantime for any future reservation or assistance.Team Oceana

10/10 - 훌륭해요

Cathy

2023년 10월에 4박 숙박함
답변 제공: Team Oceana 님, 2023년 11월 16일
Hello and thank you for providing such awesome reviews for our team.They have been shared with the team and we look forward to welcoming you again.Please feel free to reach out to us in the meantime for any future reservation or assistance.Team Oceana

10/10 - 훌륭해요

Kan

2023년 10월에 1박 숙박함
답변 제공: Siamak Nassirpour 님, 2023년 10월 31일
Dear Kan,Thank you for staying at Oceana and for your favorable review. We hope to see you when your travel plans bring you back to the Santa Monica area.

10/10 - 훌륭해요

Donald

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great, but take care selecting room type.
Great hotel with large suites. Only drawback is poor descriptions of suite types. We would have liked a room with a view, but were at the back of the hotel and the small balcony was facing the apartment building behind. Its a converted apartment building with room access from an open courtyard with central pool. As all rooms are slightly different, they don't all have desks, so I ended up working on laptop balanced on a pile of books because no rooms with desks available. Annoying for a business trip. Operated by Hilton, which I didn't notice mentioned on hotels dot com site. The two queen bed rooms are apparently very small compared to all others.
2023년 9월에 3박 숙박함
답변 제공: Cherylin Baines 님, 2023년 9월 25일
Good evening, thank so you so much for providing feedback towards our property. We love to hear reviews like this so that we may better improve every guest's exercise. Thank you so much for staying here at the Oceana and we hope that we may welcome you again soon.

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was excellent. Property condition was good.
2023년 9월에 4박 숙박함
답변 제공: Cherylin Baines 님, 2023년 9월 24일
Thank you so much for your kind words towards the Oceana. We strive to make every stay special and we are glad we have been able to do so. We hope to see you again soon.

10/10 - 훌륭해요

Brian

2023년 9월에 1박 숙박함
답변 제공: Cherylin Baines 님, 2023년 9월 12일
Good afternoon, we are so very appreciative of the wonderful feedback you have given us. It was our pleasure to assist you and we hope to welcome you back again soon.

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the best hotels in Los Angeles, this place feels like home We would come back again, i LOVE this place. I enjoyed every second of it.
2023년 9월에 1박 숙박함
답변 제공: Cherylin Baines 님, 2023년 9월 5일
Good evening, thank you so much for your kind words towards to Oceana. We strive to make our guest feel comfortable and welcome and we are glad we were able to provide that for you. It was our pleasure to welcome you and we hope to see you again in the future.

10/10 - 훌륭해요

marllyn 님, revere

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful, clean, and excellent customer service.
2023년 8월에 1박 숙박함
답변 제공: Cherylin Baines 님, 2023년 9월 2일
Good evening, thank you so much for your kind words towards the Oceana. We were very happy to accommodate you throughout your stay and we hope to welcome you again soon.

10/10 - 훌륭해요

Brandon

2023년 7월에 1박 숙박함
답변 제공: Cherylin Baines 님, 2023년 9월 12일
Good afternoon, we are so very appreciative of the wonderful feedback you have given us. It was our pleasure to assist you and we hope to welcome you back again soon.

10/10 - 훌륭해요

Miles

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love my stay hwre
2023년 8월에 5박 숙박함
답변 제공: Cherylin Baines 님, 2023년 8월 24일
Good evening, thank you so much for your review. We are very happy to hear that you enjoyed your stay, and we hope to welcome you again soon.

10/10 - 훌륭해요

jo

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Cherylin Baines 님, 2023년 7월 19일
Good evening, thank you so much for your wonderful review. We always love to see that our staff has done such a wonderful job. Please also share your reviews through Trip advisor as it would mean so much to us.

2/10 - 너무 별로예요

Anne-Marie

별로예요: 직원 및 서비스
2023년 3월에 1박 숙박함
답변 제공: Cherylin Baines 님, 2023년 6월 4일
Good evening, we are sorry to hear our property was not up to your standards. We would love to speak with you more on your experience here at the Oceana. Please let us know the best way to reach out to you.

10/10 - 훌륭해요

Clifford

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 3박 숙박함
답변 제공: -Cherylin Baines 님, 2023년 1월 30일
Good afternoon, thank you so much for your wonderful review. We appreciate your stay with us. We hope to see you again in the future.

2/10 - 너무 별로예요

Robinson

2022년 12월에 1박 숙박함

2/10 - 너무 별로예요

FAITH

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함
답변 제공: Susana 님, 2022년 12월 17일
Dear Ms. Ojo, thank you for your feedback and I apologize the room was not what you expected. Please note that all of our rooms are unique and beautiful in their layout and decor. If you have a specific type of room you were looking for we would be happy to speak with you to ensure the best accommodation for your family. Please feel free to contact us for any questions.

4/10 - 별로예요

Marie

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
This hotel is not worth the price! It was very disappointing. My room was spacious and clean but had a strange setup with a tv fixed to a wall facing the beds— which is fine but the bed frame obstructs the view of the TV. Pool service didn’t really exist . It took forever to get a drink or menu . The restaurant is empty but the service was awful— I kept getting comped for meals / drinks because of service but i would have rather paid for an enjoyable meal/service. Food- ok. $32 for a glass of white wine from a screw top bottle. The staff likes to mention a terrace bar that opens at 6pm. There is no bar or service but a small area with some seats- no staff ever showed up at the “terrace bar” after waiting for 20 mins - So we left. The front desk didn’t have much knowledge on tours and offered me a pamphlet on a wine tour that was awful. For my final bill, i was charged for meals I never ate. I went to the front desk and the worker seemed annoyed to have to deal with it. She wanted to handle it without me there. When I told her I’ll wait . She refunded my credit card for an incorrect amount. When I told her it was still wrong , she again was annoyed. Finally she corrected it after trying to convince me that she would do it later. I stayed until she fixed it and then she was annoyed to print me out a copy. I paid $1000 /night for a hotel that was at best comparable to a Westin/ Hilton which is fine if it was at those prices. I would not recommend this hotel.
2022년 9월에 6박 숙박함
답변 제공: Tory 님, 2022년 10월 2일
Dear Mrs. Monteleone,We are sorry to hear that you did not enjoy your time at Oceana, LXR. We strive to provide a luxurious and relaxing stay, and we sincerely apologize that we fell short during your stay with us. We hope you might give us a second chance in the future. Wishing you the best.

10/10 - 훌륭해요

Richard 님, San Francisco

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well designed rooms, comfortable beds by the pool. Friendly staff. Great location on Ocean Ave. Ice cold ac.
2022년 7월에 4박 숙박함
답변 제공: Tory 님, 2022년 7월 29일
Thank you so much for taking the time to review your stay. We sincerely appreciate the kind words and look forward to welcoming you back in the future! Best Wishes,' Tory Director of Front Office

10/10 - 훌륭해요

Donald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful boutique property. Who ever does the hiring does an in readable job bc they are all so friendly and helpful….5 star experience.
2022년 6월에 7박 숙박함
답변 제공: Tory 님, 2022년 6월 27일
Thank you so much for your wonderful feedback! We truly appreciate the kind words. We are delighted to hear you enjoyed your stay and hope to welcome you back in the near future. -Tory Director of Front Office

10/10 - 훌륭해요

Katie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Oceana Oasis
The Oceana is an oasis within the LA oasis that is Santa Monica. It is a retreat just far enough the hustle and bustle of downtown that you can escape or join in at will. Second time back and only more to come.
2022년 6월에 2박 숙박함
답변 제공: Tory 님, 2022년 6월 20일
Thank you so much for your wonderful review. We appreciate the kind words and look forward to welcoming you back in the future! All the best, Tory

10/10 - 훌륭해요

Camila

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Kindness
2022년 6월에 1박 숙박함
답변 제공: Tory 님, 2022년 6월 20일
Thank you so much for your kind review. We appreciate the feedback and look forward to welcoming you back in the future. All the best, Tory

10/10 - 훌륭해요

Sean

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff went above and beyond
2022년 4월에 2박 숙박함
답변 제공: Victoria 님, 2022년 4월 21일
Thank you for taking a moment to review your recent stay with us. We appreciate the positive feedback and look forward to welcoming you back to Oceana in the future!

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
2022년 3월에 2박 숙박함
답변 제공: Victoria 님, 2022년 4월 1일
Thank you for taking a moment of your time to rate your stay. I am sorry to hear that your stay was not a perfect 10. Was there something that we could have done better for you? Please let us know if you would like to share any specific details of your stay that we can improve on. -Oceana

6/10 - 괜찮아요

Andrea

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Leider konnte man vom Bett aus das Hauptlicht nicht ausmachen - es gab nicht einmal eine Leselampe am Bett! Für diesen Zimmerpreis war das Badezimmer sehr klein - ein Waschbecken und keine Ablage um den Kulturbeutel hinzulegen/stellen: Ich musste ihn dann auf den Boden tun! Ansonsten nette Einrichtung und sehr nettes Personal. Aber grundsätzlich überteuert.
2022년 3월에 2박 숙박함
답변 제공: Victoria 님, 2022년 4월 1일
Thank you for taking a moment of your time to review your stay. I am sorry to hear you had a less than perfect time. We appreciate your feedback and strive to do better. We hope to welcome you back to Oceana in the future. -Oceana

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 4박 숙박함
답변 제공: Tory 님, 2022년 1월 16일
Thank you for taking the time to review your recent stay with us. We appreciate the positive response! We look forward to welcoming you back to Oceana in the future.

10/10 - 훌륭해요

Ram

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great location, wonderful staff and beautiful room
This is our second time staying at Oceana. We have loved staying here both times. This is probably the best hotel to stay at when one is in Santa Monica. They have amazing service, spacious and clean suites, an onsite restaurant and bar that is very good, and a rooftop bar that has beautiful views of the ocean and where we enjoyed sunsets with good cocktails.
2021년 12월에 3박 숙박함
답변 제공: Tory 님, 2022년 1월 16일
Thank you so much for taking the time to review your stay with us. It is always a pleasure welcoming you back to Oceana. We look forward to your next trip!!

10/10 - 훌륭해요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stylish boutique hotel where the staff was so friendly and efficient. Every request was met with a smile. Onsite restaurant was a bit limited but there are many options in the area. Our suite was lovely and so very unique with modern decor, an extraordinary mini bar, and even a mini library of hardcover books. The only mar on our experience was the TV in the living area did not work and they were unable to fix it during our entire stay meaning we had to watch our Patriots beat Buffalo on Monday Night football from our bedroom. They comped our parking and resort fee for the issue, but we would have far preferred to have the TV working. We would return or recommend with no hesitation.
2021년 12월에 2박 숙박함
답변 제공: Oceana 님, 2021년 12월 10일
Thank you so much for your kind words! We appreciate your review and look forward to welcoming you in the future. -Oceana

10/10 - 훌륭해요

Mara 님, San Francisco

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic staff and great pool!
2021년 11월에 1박 숙박함
답변 제공: Tory 님, 2021년 11월 23일
Thank you for taking the time to share your thoughts. We appreciate the kind words. We hope to welcome you back in the future! -Tory Front Desk Manager

10/10 - 훌륭해요

Thorsten 님, Hamburg

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
War sehr schön dort
2021년 11월에 5박 숙박함
답변 제공: Tory 님, 2021년 11월 23일
Thank you for taking the time to share your thoughts. We hope to welcome you back in the future! -Tory Front Desk Manager

10/10 - 훌륭해요

Volodymyr

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Очень красивый уютный отель.
2021년 11월에 1박 숙박함
답변 제공: Tory 님, 2021년 11월 23일
Thank you for taking the time to review your stay. We appreciate the kind words, and look forward to welcoming you back in the future. -Tory Front Desk Manager

10/10 - 훌륭해요

Volodymyr

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Это тот отель, где чувствуешь себя как дома на другом континенте.
2021년 11월에 2박 숙박함
답변 제공: Tory 님, 2021년 11월 23일
Thank you so much for the kind words! We appreciate you taking the time to review your stay. We look forward to welcoming you back in the future. -Tory Front Desk Manager

10/10 - 훌륭해요

Peggy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Luxurious, clean, safe, quiet.
2021년 11월에 2박 숙박함
답변 제공: Tory 님, 2021년 11월 23일
Thank you so much for taking a moment to review your stay with us! We loved having you and your family, and look forward to welcoming you back in the future. -Tory Front Desk Manager

10/10 - 훌륭해요

Isaiah

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was really nice and the rooms were extremely nice.
2021년 11월에 1박 숙박함
답변 제공: Tory 님, 2021년 11월 23일
Thank you for taking a moment to share your thoughts. We appreciate the kind words and look forward to welcoming you back in the future. -Tory Front Desk Manager

10/10 - 훌륭해요

Yu

2021년 10월에 1박 숙박함

10/10 - 훌륭해요

Sean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 4박 숙박함
답변 제공: Oceana 님, 2021년 10월 30일
Thank you again for staying with us at Oceana! We hope to welcome you back in the future. All the best, Oceana Team

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The poll area can not accomodate the amount of guests - if you don't wake up at 7 am and save a chair the likeliness of getting one is very slim
2021년 8월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and luxury property - quality of property and service was very high
2021년 8월에 3박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
I think pictures are misleading and paid for ocean view but could not see ocean unless you hung out side window. This is also an Expedia problem as Expedia not describing ocean view vs. ocean front. Twice i paid for Ocean front and hotel did not honor.
2021년 8월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Small boutique hotel with a family feel. Everyone knows your name and your needs. All the staff was extremely cordial and helpful with plenty of tips about activities and food in the area. There was an attention to detail I have never seen. The suites are LARGE. Housekeeping came in daily and never missed a spot. The room was cleaned with care. Even the little details of how they folded towels to where the placed them. The location is perfect. I walked everywhere. Close to shops, the pier, the beach, and restaurants. Only thing missing was an ice machine…I’m an ice eater. However I called down and someone brought a bucket of ice right up. I have told everyone about my stay and can’t wait to go back!
2021년 7월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Property has a very unique vibe which we loved. Unfortunately being served food can sometimes take hours, very slow service there. Food was great whenever it finally arrived though. Overall good stay
2021년 7월에 7박 숙박함

10/10 - 훌륭해요

Jodi

2021년 6월에 2박 숙박함