스위트 (Venus) | 발코니

아스테라스 빌라 여행 후기

4 out of 5
아스테라스 빌라
Fira Caldera, Santorini, Santorini Island

이용 후기

9.6

최고예요

평점 10 - 훌륭해요. 178개 이용 후기 중 154개" "
평점 8 - 좋아요. 178개 이용 후기 중 15개" "
평점 6 - 괜찮아요. 178개 이용 후기 중 5개" "
평점 4 - 별로예요. 178개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 178개 이용 후기 중 3개" "

9.6/10

청결 상태

9.8/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.4/10

친환경

이용 후기

10/10 - 훌륭해요

So young

2023년 1월에 2박 숙박함

10/10 - 훌륭해요

KEUNWOOK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice:)
It was great
2018년 3월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

문종원(moon jong won) 님, korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
전망 좋은 호텔
직원들 모두 친절하고, 너무 좋은 뷰, 최대한 프라이빗 합니다. 기본 편의시설 외에도 오디오, 노트북컴퓨터도 있어서 감동을 더합니다. 내 방 베란다까지 갖다주는 아침식사 굿!

8/10 - 좋아요

JAE SUNG 님, Seongnam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
너무너무 친절하고 호텔 위치도 좋습니다.
너무너무 친절하고 호텔 위치도 좋습니다.

8/10 - 좋아요

cha minsun 님, seoul, korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
산토리니 피라의 최고의 뷰~~~
정말 피라의 핵심 포인트에 위치하고 있습니다. 피라의 고급 레스토랑 갈 필요가 전혀 없어요~ 호텔에서 주는 조식을 먹으며 바다 정경 감상~ 일몰까지 한방에 올킬할 수 있습니다 ㅎㅎㅎㅎ 룸도 너무너무 예쁘고요~ 개인 자쿠지 서비스도 넘 좋았습니다~

10/10 - 훌륭해요

TRINA

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place was absolutely gorgeous. The manager Eva was exceptional! She made our week long trip wonderful. She is very helpful with all things Santorini!! Demetri was also so helpful, always carrying out bags up and down the stairs and delivering breakfast right on time. Will stay again for sure!
2024년 2월에 6박 숙박함

10/10 - 훌륭해요

Carol

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Eva and Demetrius made our stay so wonderful!
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Ravi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We stayed at the Luna suite in this property and we choose it because it has the lowest numbers of stairs. The suite was gorgeous and the views amazing. It was really close to all shopping and transportation. The early morning breakfast was good with a variety of options. Eva the manager was fantastic, arranged rental car and taxis for us and each and everyone of her restaurant recommendations were fantastic - a great source of information with a pleasing personality - cannot thank her enough. Dimitrious our helper to bring our bags up and down the steps deserves a shout out. This is the best place to stay in Fira
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

KOON YUE WILSON

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good staff, good location , good price in winter.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Ming Sum

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

8/10 - 좋아요

Larry

2023년 12월에 5박 숙박함

10/10 - 훌륭해요

Ari

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Greg

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly and made us feel right at home!
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Emil

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The view is divine. Staffs are friendly and helpful
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Martin Joseph

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Novembre is the best time too go. All the people there are wonderfull. Thanks for the best moment ever.
2023년 11월에 5박 숙박함

10/10 - 훌륭해요

Carlos

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome property with stunning views. Only a few steps down from the main square and easy to walk around. Service was outstanding and the room WOW.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

young seob

2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Jefferson

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed in the Venus suite (2 adults). I wish I could give this property 100 stars! Very kind staff! Prompt check in. We also placed our breakfast order at check in time. Nice and quiet place! Very clean room. Housekeeper comes through daily. Breakfast delivered straight to the room at the time requested, and the breakfast is AMAZING! Great variety, fresh, and we enjoyed every bite. Hot tub temperature is at 100 degrees, we were hoping it would be hotter but it will do. WOULD DEFINITELY stay again!!!
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Yoshinori

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Monika

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Highly recommended!
We've stayed in La Luna suite and it was the best choice. Had a perfect view from caldera with the volcano in front of us with central localtion and easy access to any bars and restaurants. The cave style room was very spacious and comfortable. Nice hot tub on the tarrace. Great choice of options for breakfast with champagne to start off any celebrations. Staff was very nice and helpful with any requests. Highly recommended. (There is an extra perk as you can order to your room cocktails from the next door cocktail bar).
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Harshal

2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Mau

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente propiedad, debo tambien de mencionar que llegar la primer cez no fue facil, sin embargo esa fue culpa de google maps y no del establecimiento, yo diria que es fe los pocos establecikientos que yo daria un 10.
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Filipa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
HOTEL TOP 5* !
Hotel TOP! Vista maravilhosa sobre o mar, e quarto gigante! Vista incrível sobre o pôr do sol de Fira !! RECOMENDO!
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

aaron

2023년 7월에 3박 숙박함

10/10 - 훌륭해요

Kapil

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed for 2 nights at this place. Location, location and location. Sea view, Sea view of the caldera. The place has one of the best location of the city center Thira. We decided to stay here instead of Oia, as this has more places to eat than Oia. The hotel room has one of the best view of the sea and caldera. You can view the old port and cruise liners parked in the heart of the city. Rooms very clean, breakfast options were great (custom made) and came complimentary with our hotel price. I didnt' find any issue with the property, staff was great,

10/10 - 훌륭해요

Dhanraj

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful location The manager and the staff were very friendly and helpful .Manager even helped us to make tours of the city. Excellent view of the sea from our balcony. Definitely recommend this place.
2023년 3월에 3박 숙박함

10/10 - 훌륭해요

Shawn 님, Beverly Hills

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet, clean, nice and excellent service from the staff. Amazing views from rooms. Walk to the square with several options for dining. Came in during off season, so most of the town was closed.
2023년 2월에 1박 숙박함

2/10 - 너무 별로예요

Dritan

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Georgia its the best help me with everything. Location its great. I slip and fall on the stairs being so slippery btw water and the polish painted stairs. Was stuck for a while with none to help me. Its just ruin my vacation. I live overseas but will sue this place.
2023년 1월에 2박 숙박함
답변 제공: Asteras Team 님, 2023년 1월 24일
Dear Dritan Tahiri, Thank you for staying in our property and for taking the time to describe your experience. Following your review, please note that we are sorry to hear about your predicament. However, kindly be informed that at the time of the incident ( 6 a.m.) there was not an active shift of personnel on site; therefore it was impossible for someone to hear you and come to your aid. Please note that the hotel does not have a 24 hour reception or a night guard, nor is advertised as having a 24 hour reception or a night guard. In addition, kindly be informed that some the other guests, as well as our staff members noticed that you were often under the influence of alcohol, throughout a big part of your stay. As a result, it is highly likely that the accident was ultimately caused by this factor.In any case, we would like to assure you that we will take all necessary steps to address concerns as we heavily rely on our Front Office Associates to take care of and ensure satisfaction of our guests. We appreciate your feedback as it is extremely important to us and will use this information for training and developing purposes.Sincerely,Asteras Team

10/10 - 훌륭해요

Sean

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What a fantastic place to stay. A small resort with private balconies with hot tub. The view you get is a little bit of what the gods see. Staff is first rate and the daily breakfast is a perfect way to start the day dining on your balcony.
2023년 1월에 3박 숙박함

10/10 - 훌륭해요

Jonathan

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff, amazing views in prime location!!

10/10 - 훌륭해요

Brad

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They upgraded our room for free, and it was amazing! Above and beyond service! The staff is extraordinary! it was our honeymoon and they did extra stuff for us!

2/10 - 너무 별로예요

kevin

단체 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The La Luna suite bore little resemblance to the pictures. It is essentially a 15' X 70' lava tube painted white. There is a long step down from the bed, bathroom and entry that along with the arched walls presents ample opportunity to bang your head and faceplant on the way to the bathroom at night. The bathroom flooded three times after using the sink and shower. The hot tub was luke warm as was the breakfast. One bright spot was the guy that hoofed our bags up and down the steep entry stairs. When asked about a refund of the first night due to the bathroom flooding, they lied and said Expedia had the funds and that I would have to take it up with the when in fact they had debited my card on day one. The view from the terrace is amazing but you can find that with any decent hotel in Fira or Oia. Look elsewhere, this place is average at best.
답변 제공: Pinelopi Skarpa 님, 2022년 12월 20일
Dear Kevin,Thank you for taking the time to share such a detailed review about your experience in Asteras Villas Santorini.We were disheartened to hear that many elements of your stay were disappointing; However, kindly be informed that we would like to note the following:Regarding the layout of the room, please note that all of the property’s suites ( including La Luna Suite) have been built in accordance to the traditional architecture of the island of Santorini, meaning that the building has been carved into the rock of the cliffside. Please note that this type of layout is the trademark architecture of the island of Santorini, especially for the buildings on the Caldera cliffsAs far as the resemblance of the actual room to the pictures on the site, please note that we try to have as accurate depiction as possible on all channels and we have provided several pictures of the room online. In addition, please note that there are detailed and easily accessible floor plans of our suites on the property’s website.As far as the incident with the flooded bathroom mentioned is concerned, kindly be informed that, much to our regret, plumping malfunction cannot be always foreseen. However, our colleagues at the front desk informed us that they took immediate action to fix the problem as soon as they took knowledge of it.Regarding the jacuzzi temperature, kindly be informed that even though the temperature of the water is set at 30 degrees Celsius, the water temperature is always affected by the weather conditions, especially during the winter, due to the fact that the jacuzzi is external. Last but not least, kindly be informed that when you choose to pay via Expedia (the payment method chosen for your reservation), the money is in fact handled by your provider- Expedia and your card is charged by your provider- Expedia. The property gets paid by your provider- Expedia. Considering the above, it is in fact true that the property does not handle your money, nor does it have access to your card details. Therefore, kindly be informed that our colleagues at the front desk informed you very accurately about the process that needs to be followed in the event that you wish to request a refund.We would like to assure you that we will take all necessary steps to address concerns as we heavily rely on our Front Office Associates to take care of and ensure satisfaction of our guests.We appreciate your feedback as it is extremely important to us and will use this information for training and developing purposes.Sincerely,Asteras Team

4/10 - 별로예요

Izumi

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 편의 시설/서비스
Coffee cup, towels had bad smells
답변 제공: Pinelopi Skarpa 님, 2022년 12월 21일
Dear Izumi,Thank you for sharing your feedback with us. We were very sorry to learn about your experience. However, kindly be informed that we would like to point out the following:Regarding the coffee cups, kindly note that the number of cups provided daily is specific. As far as the towels are concerned, please note that, should you had requested to change the toweIs, our colleagues at the front desk would have happily provided new ones. Please be assured that we have already shared your feedback with the Hotel Manager and our housekeeping team as we heavily rely on our Front Office Associates to take care of and ensure satisfaction of our guests.We appreciate your feedback as it is extremely important to us since we strive for excellent comfort and best customer service for our guests. We remain at your disposal.Kind Regards, Asteras Team

10/10 - 훌륭해요

patrick

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The view is percect!

8/10 - 좋아요

Elaine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Strange property though perhaps typical for Santorini. Rooms are off one staircase in order of price with the cheaper Phoebe at the bottom but still high enough for good views. The plus (could also be seen as a minus due to privacy/safety) with Phoebe is there is a gate leading out onto a walkway for access to a main pathway. To go anywhere if staying at the other suites, one must climb up to the top of the staircase. I was “upgraded” to Galatea. Beware: the private terrace is not locked and there are no curtains on the windows facing the terrace. During the day, they look semi mirrored but at night with the lights on, someone can come onto the terrace and see everything in the room and bathroom. I had employees on the terrace unexpectedly several times. I showered and changed in the dark.
2022년 11월에 2박 숙박함

10/10 - 훌륭해요

RHODA IRENE 님, Katy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 11월에 1박 숙박함

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 3박 숙박함

10/10 - 훌륭해요

Jamie

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 6월에 1박 숙박함

10/10 - 훌륭해요

antonia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Paradisiaco!
Location stupenda con ottimo servizio ad un prezzo adeguato!
2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Oliver

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tolle Lage in der Caldera, einzigartiger Ausblick und sehr leckeres Frühstück!
2022년 6월에 3박 숙박함

10/10 - 훌륭해요

Rawan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff and hotel manager, Sakis were so nice and accomodating. They helped us with everything we needed and the staff member helped carry our heavy bags a lot. They were so sweet! Also the property is perfect location and beautiful views. Easy walkable to restaraunts and shops.
2022년 5월에 1박 숙박함

10/10 - 훌륭해요

Jose 님, Miami

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Hotel. With an Exceptional and unique Caldera View. Excellent location, room, services, breakfast, bed, bathroom and an exterior Jacuzzi. Cannot be better!!!
2022년 5월에 1박 숙박함

10/10 - 훌륭해요

Avital

2022년 5월에 3박 숙박함

10/10 - 훌륭해요

Diane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Were treated like family and felt like home
Loved everything about it- from the charming room, the views, and especially the staff. They were so friendly, very accommodating, and were there in a wink when we needed them.
2022년 4월에 2박 숙박함

10/10 - 훌륭해요

Fallon

2022년 3월에 2박 숙박함

10/10 - 훌륭해요

Frank Ernesto

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 2월에 3박 숙박함

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had an incredible stay at Asteras Villas. First, the people working there were amazing. George was top notch, helping out every step of the way (even when there was a powerful storm that hit the island!). Whatever question or request you had, he was on it. The staff was great too. Amazing views. Clean hotel room.
2022년 2월에 3박 숙박함

10/10 - 훌륭해요

Tina 님, Knoxville

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
View was spectacular l. George was helpful at check in and during entire stay. Breakfast on the patio was a nice touch.
2022년 1월에 2박 숙박함

10/10 - 훌륭해요

David

2021년 12월에 4박 숙박함