야외 수영장, 08:00 ~ 21:00 오픈, 수영장 파라솔, 일광욕 의자

그란데 무라노 여행 후기

2.5 out of 5
그란데 무라노
25 Martiou, Fira, Santorini, Santorini Island

이용 후기

6.8
평점 10 - 훌륭해요. 136개 이용 후기 중 36개" "
평점 8 - 좋아요. 136개 이용 후기 중 30개" "
평점 6 - 괜찮아요. 136개 이용 후기 중 29개" "
평점 4 - 별로예요. 136개 이용 후기 중 22개" "
평점 2 - 너무 별로예요. 136개 이용 후기 중 19개" "

7.4/10

청결 상태

7.2/10

직원 및 서비스

7.2/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible hotel
Most terrible hotel ever~!! It's been about 7 years since I used hotels.com and visited around 20 hotels. During 3 days stay, I hardly find receptionist who is only one in this hotel and when I asked something to help, she answered impolitely and never interested in our difficulty. They missed to change towels for a room cleaning service and blanket seems to be so dirty. It's better to stay other hotels even it costs a little bit higher. During 3 days i felt so uncomfortable, which makes my valuable vacation unpleasant.

8/10 - 좋아요

Mike

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
On site restaraunt, swimming pool and great location.
2023년 7월에 5박 숙박함
답변 제공: Team Of Grande Murano 님, 2023년 8월 3일
thank you

10/10 - 훌륭해요

Anna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ottimo
Buonissima posizione essendo a Thira, comodo per chi vuole usufruire degli autobus o spostarsi a piedi per la città. Personale gentile e molto disponibile. Piscina incantevole, insieme alla vista e la tranquillità. Abbiamo trascorso un ottimo soggiorno. Buona qualità/prezzo e buona la pulizia. Ci torneremo! Anna e Piera
2023년 7월에 4박 숙박함
답변 제공: Team Of Grande Murano 님, 2023년 8월 2일
Thank you

10/10 - 훌륭해요

Patricia

2023년 6월에 3박 숙박함
답변 제공: Team Of Grande Murano 님, 2023년 7월 3일
thank you so much for your rating Ms. Patricia. We hope you've had a nice time here and we are expecting you back again.with regards

8/10 - 좋아요

Renee

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Team Of Grande Murano 님, 2023년 6월 18일
thank you

2/10 - 너무 별로예요

Florence

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 5박 숙박함
답변 제공: Team Of Grande Murano 님, 2023년 6월 12일
thank you

10/10 - 훌륭해요

Ruth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There is a nice restaurant with a view called Mosmo right beside the property that was really amazing to have a meal at. The staff was so helpful to all of our needs it was an amazing stay!
답변 제공: Team Of Grande Murano 님, 2023년 5월 13일
thank you

8/10 - 좋아요

BRINGUIER

연인과의 여행, 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Bon rapport qualité prix mais équipement minimale.
답변 제공: Team Of Grande Murano 님, 2022년 11월 4일
thank you

4/10 - 별로예요

Anna

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
needs some work
2022년 7월에 3박 숙박함
답변 제공: Team Of Grande Murano 님, 2022년 10월 23일
thank you

2/10 - 너무 별로예요

Daniel

2022년 8월에 4박 숙박함

10/10 - 훌륭해요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Grande Murano was selected as a reasonable priced centrally located hotel as near to the top of the caldera as possible, on the main road. In reality I found a Diamond. Friendly staff from your first contact with the office. Helpful and committed to offering you a wonderful holiday stay. Osmo, the next door restaurant offers an amazing dining experience. The menu is fabulous but the eating is amazing, chicken , pork, beef or the calamari and not forgetting the amazing crepes for breakfast. Honest to goodness home-cooking at a very reasonable price, go on indulge yourself. The hotel offered great views to the east, dropping away as it does towards the east coast. The pool was small, nestled between the 2 sides of the hotel, but it was deceptive and mightily refreshing, feet beneath the main road. Centrally located between the 2 squares the hotel offered ease of access to all Fira has to offer, only a small downhill walk to the mostly pedestrianised square and bus station. The square is flanked by shops but mostly bars and eateries most are more than reasonably affordable . Not too far from the Caldera walkways and queues to the cable car. The room was a comfortable size for what we wanted, twin room with a shower and a pool. We were literally 1M from the pool and slept well in the comfy beds. A wonderful hotel offering great rewards for my search for a competitively priced hotel, to match the views offered in the onsite Osmo restaurant. Lovely honest people place.
2022년 8월에 4박 숙박함
답변 제공: Team Of Grande Murano 님, 2022년 8월 18일
thank you

10/10 - 훌륭해요

Valerie

2022년 8월에 3박 숙박함
답변 제공: Team Of Grande Murano 님, 2022년 8월 13일
Thank you

10/10 - 훌륭해요

Carlos

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Is not a fiance hotel just to sleep in a clean place.. very well located 8 minutes walking from Fira main town when u find easy public bus transportacion
2022년 7월에 3박 숙박함
답변 제공: Team Of Grande Murano 님, 2022년 7월 30일
thank you

10/10 - 훌륭해요

Indira

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved my stay here! My room was kept clean constantly, all of the employees were extremely friendly, and the place is in a perfect walking distance from Thira. 10/10 recommend.
2022년 7월에 4박 숙박함
답변 제공: Team Of Grande Murano 님, 2022년 7월 23일
thank you

4/10 - 별로예요

Britney

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 3월에 2박 숙박함

6/10 - 괜찮아요

amalia

가족 여행
Un bon kilomètre du centre de fira mais le cadre autour reste incroyable. Petite superette en face. Dommage pour la piscine trop a l ombre pour rechauffer l eau fin octobre...
2021년 10월에 3박 숙박함

6/10 - 괜찮아요

Tiare

Don't stay here!
The location was perfect and located near the thira shopping mall area. The service was okay, the guy was never at the desk even though the location stated 24/7 desk service. The gentleman at the desk was not professional at all. We asked for early check in because we arrived hours before our room would be ready. He said we could keep our bags in the lobby until yhen but yet we waited at the hotel forever intil he arrived. Daily we would see one lady vleaning which easnt a big deal but our trash was never emotied until day 3 and we started to clean our trash and rubbish to set it up whe she would come by. The last day was upsetting because we almost msised our ferry to leave santorini. The cleaning lady spoke jo english and called the guy at the front desk because I went to her to ask for assistance. We spoke with him TWICE and he confirmed 10am the day we leave to take us to the port in santorini. Its 1020am and the guy was still not at the hotel and we are waiting with a griuo of people to get a shuttle ride to the port. The guy said in the last call, "yeah yeah 10am when do you want me to get you...? We said now today like 20mins ago and the guy said okay". Instead of waiting to miss our ferry we found a taxi & for to our ferry but don't stay here unless you want bad service. The room we had was under stairs & we heard everyone coming into their rooms at 2/3am & there's no peace here. Other than that walking distance to majority of the town and a nice 15min drive ti Oia.
2021년 9월에 5박 숙박함

2/10 - 너무 별로예요

Matthew

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dishonest Hotel
I booked this hotel when my girlfriend and I got stranded due to a delayed flight. We arrived at the Hotel and no receptionist was available. We called and they said there is no reason we should have been able to book as they are completely full and that's all there is nothing they can do. They refused to refund the money and never assisted us in anyway.
2021년 8월에 1박 숙박함

2/10 - 너무 별로예요

Coidio Abel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Chambre surclassée sejour au top
2021년 6월에 2박 숙박함
답변 제공: Team of Grande Murano 님, 2021년 6월 10일
thank you!!

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cockroaches in bathroom
Our stay was awful. We found huge cockroaches in the bathroom and thus had to find a new room in the middle of the night. The room also had dirty towels, the shower didnt work with the water changing pressure and temperature constantly. Furthermore, the beds were hard and uncomfortable and broken in a few spots.
2020년 7월에 1박 숙박함
답변 제공: team of Grande Murano 님, 2020년 8월 10일
we have tried to do the best for you. Thank you for your kindness

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Overall cheap hotel, with no breakfast , no heating facility, no electric kettle, only for night stay, but plus point is location, walkingvdistance fron all shops , markets , very safe place, very economical in santorini ..
2019년 10월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
The hotel has a great location, close to Fira main plaza, ad the centarl bus station. The one thing that could be improve is the availability of staff, as there is someone on reception only on limited time and is hard to get in contact with someone if something is needed.
2019년 10월에 3박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Well when I go to a hostel it's for sleeping and washing. Well, the bed worked.
2019년 10월에 1박 숙박함
답변 제공: Team of Grande Murano. 님, 2019년 10월 25일
thank you

2/10 - 너무 별로예요

David

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Viejo, sucio y descuidado.
Llegamos al hotel por la noche, la recepción solo abre hasta las 6 de la tarde, pero nos recibieron a la hora acordada. Elegí este hotel por su buena ubicación, piscina y buen precio, pero no me pude ir más decepcionado. La limpieza dejaba mucho que desear, desde el baño hasta las sábanas de la cama, la puerta y la ventana dejaban entrar todo el ruido de la carretera. Había que encender un calentador para poder ducharse, pero al minuto dejaba de salir agua, solo un pequeño hilo y tardaba varios minutos en volver. Llegamos con mucho calor de pasear por la ciudad y cual fue nuestra sorpresa cuando nos encontramos la piscina vacía, nadie nos había dicho nada. También vimos alguna cucaracha por las zonas comunes del hotel por la noche, en fin un par de días bastante desagradables, desaconsejo alojarse alli.
2019년 10월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful view on a beautiful island
Awesome that they offer easy pick up from super busy port of santorini. Location is very walkable and close to shops in the main area. Loved our ocean view terrace and surprise dip pool. A safe in room would have been nice.
2019년 9월에 3박 숙박함
답변 제공: Team of Grande Murano. 님, 2019년 10월 8일
thank you

8/10 - 좋아요

Zee 님, Miami

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is next to the Main Street and gets lots of traffic noise, plus some of the bathrooms may use remodeling.
2019년 9월에 4박 숙박함
답변 제공: Team of Grande Murano. 님, 2019년 10월 8일
thank you

6/10 - 괜찮아요

Jacky

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 1박 숙박함
답변 제공: Team of Grande Murano. 님, 2019년 10월 8일
thank you

10/10 - 훌륭해요

실제 이용하신 고객

2019년 9월에 3박 숙박함
답변 제공: Team of Grande Murano. 님, 2019년 10월 8일
thank you

2/10 - 너무 별로예요

Monica 님, Singapore

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Old and basic
The room was small with no windows, no toiletries provided. The bathroom was old and small.
2019년 9월에 5박 숙박함
답변 제공: Team of Grande Murano. 님, 2019년 9월 30일
dear guest all our rooms have windows , but not all rooms have view and balcony..

6/10 - 괜찮아요

Nichole

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Ok for a couple of nights...
Alright so here’s my take on Grande Murano. Some of the reviews were just awful and I don’t think that’s fair however I’m not hard to please and this hotel definitely didnt live up to its standards. Here’s why: 1. My first day things went missing from my room. I had purchased some CBD from the market across the street and left it on the bedside table only to come back to find it gone. I’m going to give them the benefit of the doubt and say that it was thrown out by accident but housekeepers shouldn’t be touching what isn’t theirs. 2. This hotel claims to have AC but it definitely does not, the room was so incredibly hot and humid. I had to sleep with the window open every night which led to tons of mosquito bites and a small lizard making its way into my room. 3. The fridge didn’t work. 4. The TV was pathetic - the size of an iPad and it was mounted so high on the wall that you couldn’t see it properly, 5. The beds are AWFUL. Incredibly old, hard and uncomfortable. 6. The room had a rank smell of fish. Especially in the bathroom. The positives. 1. The pool is fantastic! 2. The view is beautiful - be sure to catch the sunrise. 3. The location is perfect 4. The front desk staff and transport staff are very nice! To sum it up - this hotel isn’t terrible but I probably wouldn’t stay again if I had the choice.
2019년 9월에 4박 숙박함
답변 제공: Team of Grande Murano. 님, 2019년 10월 4일
We will try to be better in the future!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 9월에 1박 숙박함
답변 제공: Team of Grande Murano. 님, 2019년 9월 27일
thank you

6/10 - 괜찮아요

James

좋아요: 청결 상태, 직원 및 서비스
Needs a makeover
Staff are super nice. However, the property is pretty tired. Fixtures and fabrics are basic, and tiles and paint really need some work.
2019년 9월에 3박 숙박함
답변 제공: Team of Grande Murano. 님, 2019년 9월 23일
thank you

10/10 - 훌륭해요

MICHELINE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel bien situé. . Accueil toujours sympathique
2019년 9월에 6박 숙박함
답변 제공: Team of Grande Murano. 님, 2019년 9월 23일
thank you

4/10 - 별로예요

Chi Hung

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
千萬不要期望過高
住宿費用真的是一分錢 一分貨。殘舊的洒店。厠所有異味!
2019년 9월에 3박 숙박함
답변 제공: Team of Grande Murano. 님, 2019년 9월 19일
we try every day for all our guest to do the best..

6/10 - 괜찮아요

Yannick

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Pas d'eau chaude à la douche, ne pas retenir l'attrait de la piscine elle est inutilisable trop de vent. Ambiance plutôt calme aucun bruit avant 8h30. Proche très beau point de vue.
2019년 9월에 1박 숙박함
답변 제공: Team of Grande Murano. 님, 2019년 9월 17일
thank you

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Alguns funcionários do hotel são antipáticos e não se esforçam para ajudar
2019년 9월에 2박 숙박함
답변 제공: Team of Grande Murano. 님, 2019년 9월 19일
we try every day for all our guest to do the best..

6/10 - 괜찮아요

Alexandre

좋아요: 청결 상태, 직원 및 서비스
2019년 9월에 3박 숙박함
답변 제공: Team of Grande Murano. 님, 2019년 9월 12일
thank you

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awful treatment - Stay away from this place
Unfortunately I only read other travellers' reviews too late. When I did, I realised that many others have already had highly unpleasant experiences at Grande Murano, not least with the owner/receptionist Katerina. In my case, first, the hotel charged more than they were allowed according to the booking agreement; next, after I had commented that and gone to my room, Katerina knocked violently on the room door and started yelling. When I opened the door she yelled that I had to leave. Having received a very unfriendly welcome this was another surprise. But I certainly then felt very unwelcome. I said I would leave if Katerina returned the amount charged for my stay. She agreed to that. I had not had the time to unpack, and took my luggage to the reception to receive the refund. As Katerina was giving two other guests some travel information I politely waited. Ater she was done with those travellers she now refused to return the charge. She then indicated a rough-looking man, whom she said was the manager. I tried to explain my case, but the man started acting in a very treathening manner. At this backdrop I had no choice at all but leaving quickly. I called Hotels.com but to my surprise their manner of dealing with the case and their promises to help me have been deficient and below the level I previously expected and trusted. They did not call back when they said they would; they did not help me obtain alternative accommodation; and they have not helped me get the refund.
2019년 8월에 4박 숙박함

10/10 - 훌륭해요

Eleonora

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 2박 숙박함
답변 제공: Team of Grande Murano. 님, 2019년 8월 31일
thank you

6/10 - 괜찮아요

Zhaoyan

가족 여행
좋아요: 청결 상태
별로예요: 객실의 편안함
Be careful with some additional charges
This hotel is clean but not as comfortable as I expect. The room was furnished simply and basically. The shower was a hand held spray next to the toilet. Taking a shower was awful. Pretty noisy from all kinds of sources The hotel was not as good as pictured. One thing I like to remind that you should carefully check the charges to your credit card before you sign it. I paid this hotel in Euro using my credit card when I checked in at the hotel. Later on I noticed that I was charged an additional fee of ~4% of the amount confirmed by Hotels.com. I asked about this charge, and I was told this is a fee that their bank will charge them due to the conversion of USD to Euro, which is clearly not true, because I paid them in Euro. I got refund of this charge though.
2019년 8월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is in GREAT location. Market literally across the street. Great options for food all around. Only about a 5 minute downhill walk into town/bars. Maybe a 10 minute walk to the main bus station! Very easy to get around from the hotel. Staff was helpful with lots of suggestions for activities. Hotel has transport was €30 for 3 people from/to the ferry.
2019년 8월에 4박 숙박함
답변 제공: Team of Grande Murano. 님, 2019년 8월 24일
thank you

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 8월에 8박 숙박함
답변 제공: Team of Grande Murano. 님, 2019년 8월 13일
thank you

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 8월에 3박 숙박함
답변 제공: Team of Grande Murano. 님, 2019년 8월 13일
thank you

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Grande termin käyttö tässä yhteydessä puhdas huijaus. Esittelykuvien laajakulmalla kuvattu allas (otettu ohikulkevalta vilkkaalta tieltä) on tosiasiassa n 3x4m kokoinen grande poreallas ilman poreita. Huoneistojen miniterasseilla ei yksityisyyttä, puhumattakaan 'groundfloor' huoneistoista, jotka tosiassa -1 kerros, siis ei mitään näkymiä edes. Näiden hinnalla saat paljon parempaa, kun vähän etsit netistä.
2019년 8월에 2박 숙박함
답변 제공: Team of Grande Murano. 님, 2019년 8월 14일
The description of this hotel is available online. it probably wasn't what you wanted for your vacation

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We had multiple issues with this hotel. 1. Three out of 4 beds were covered with hairs. It was awful and we could not even request new sheets because staff/management was closed at 7pm. We had to sleep wearing clothes the first night. This is totally UNACCEPTABLE!!! 2. Conner shaped shower curtain rod fell off in the bathroom and almost hit one of my friend's face. Repair person came in next day but did not fix the issue. He added wire in the middle of the rod (which was not even an issue) instead of attaching the rod from both sides to the walls. 3. We purchased a room with a "See view" as advertised on pictures. Our room was on the lower floor (first floor) and all we could see out of our tiny window is a buildings :( This was the worst hotel experience I've ever had in my life!!! I have pictures off all issues if further details are needed. Please advise how are you going to address this. Thank you in advance, Elena
2019년 7월에 3박 숙박함

8/10 - 좋아요

Elena

좋아요: 청결 상태
별로예요: 객실의 편안함
Ну такое
В номере нет посуды, на ресепшене нет и штопора, утюга тоже нет
2019년 7월에 10박 숙박함
답변 제공: Team of Grande Murano. 님, 2019년 7월 31일
thank you

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Good location: within walking distance to Thira town. Rooms basic
2019년 7월에 1박 숙박함
답변 제공: Team of Grande Murano. 님, 2019년 7월 25일
thank you

8/10 - 좋아요

steve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
For the price and location is close to shops
2019년 7월에 5박 숙박함
답변 제공: Team of Grande Murano. 님, 2019년 7월 18일
thank you

6/10 - 괜찮아요

실제 이용하신 고객

2019년 7월에 6박 숙박함
답변 제공: Team of Grande Murano. 님, 2019년 7월 10일
thank you