I would give this property 6 stars. From the moment we arrived, we were impressed with the exemplary service, friendliness, and attention to detail. George, the manager, exceeded my expectations and was helpful even prior to our arrival. His communication was quick and helpful. His staff is AMAZING! A special thank you to Stelios, George, Nelly, and Viitalia! The breakfast was delicious and customized for you. It was delivered to your balcony where you could enjoy it while looking at the gorgeous caldera view. They carried your luggage up and down the stairs, provided you with bottled water, pool towels, robes, and slippers. It was an unforgettable trip not only because it was beautiful but also because we were treated like cherished friends! I highly recommend and I plan to return. There were many beautiful hotels but I chose this property because of their great reviews. The staff and customer service sets them apart!