We booked this hotel for a special birthday, and paid a lot more than our usual budget and compared to other hotels on the island; so perhaps we weren’t used to high-end hotels or perhaps we expected too much. We made it clear during the booking, and in follow up emails about he special occasion, but the staff made no reference to it during the stay, no candle in the breakfast cake or happy birthday wish. They advised in advance that they wanted 60 EUROs for a birthday cake or a bunch of flowers to surprise my partner. At the start of our stay the staff were very friendly, and made significant effort towards us to make sure we were having a good time and everything we needed. As the stay went on we notice this atitude change towards us, our breakfast would be forgotten, told to get our own ice from the kitchen, other guests pioritised and we couldn’t understand why. We wondered if it was because we were a same sex couple? Or perhaps because we didn’t give a tip for each delivery of the mandatory in room breakfast? We could hear some staff talking about us between them and one stormed off after we paid for the spa. This really spoilt our stay, as generally otherwise we throughly enjoyed the hotel. Whilst the Spa was on the pricey side, it offered a great service, the outdoor infinity pool with waiter service was great, and the daily breakfast (although repetitive) and welcome gift was a nice touch.