미니바, 객실 내 금고, 각각 다른 스타일의 인테리어, 각각 다르게 가구 비치

소피아 럭셔리 스위트 여행 후기

4 out of 5
소피아 럭셔리 스위트
Imerovigli, Santorini, Santorini Island

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 172개 이용 후기 중 125개" "
평점 8 - 좋아요. 172개 이용 후기 중 29개" "
평점 6 - 괜찮아요. 172개 이용 후기 중 8개" "
평점 4 - 별로예요. 172개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 172개 이용 후기 중 7개" "

9.2/10

청결 상태

9.4/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

LINGYUN 님, Bettendorf

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place was perfect for our family. The staff are very friendly and accommodated us very well when we needed extra beds (even included a free dinner for the inconvenience). The hotel dealt with all of our transportation and the free breakfast was wonderful. Absolutely beautiful view and perfect for families looking to relax and sit out in the sun. Also very good for sunset and sunrise if anyone is concerned. Would definitely recommend again!
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Joy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Poonam

2023년 10월에 5박 숙박함

10/10 - 훌륭해요

Yvette

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Incredible views!! The room was unbelievable. I want to stay there next time I go.
2023년 10월에 1박 숙박함
답변 제공: Sophia Collection's Team 님, 2023년 10월 23일
Dear Yvette,Thank you for the perfect score! We're delighted to see that every aspect of your stay with us at Sophia Luxury Suites met your expectations. Your feedback, especially regarding our staff, cleanliness, location, and overall value, is greatly appreciated.It's our primary goal to ensure our guests have a memorable and comfortable stay, and it warms our hearts to know we achieved this during your visit. We can't wait to welcome you back on your next visit.Warm regards,

4/10 - 별로예요

Fabiola

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Nuestras expectativas eran muy grandes, hay que reconocer que la habitación tiene una excelente vista, sin embargo la habitación que nos tocó está en muy malas condiciones, se ve vieja, la primera noche no tuvimos agua y los baños no servían, además había un olor desagradable. Todas las mañana tuvimos inconvenientes con la coordinación del desayuno. Las muchachas de la recepción muy atentas y siempre dispuestas a ayudarnos, a pesar de esto nuestra experiencia no fue la mejor. Y en otra ocasión buscaría otra opción.
2023년 10월에 3박 숙박함
답변 제공: Sophia Collection's Team 님, 2023년 10월 23일
Dear Fabiola,Thank you very much for taking the time to write and share your feedback regarding your recent stay at Sophia Luxury Suites.We thank you for staying with us and are looking forward to welcoming you back in the near future.With kind regards from sunny Santorini.

8/10 - 좋아요

Maria del Carmen 님, KATY

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The location of the property is awesome. The view from the front of the room is breathtaking. Sunsets here are incredible. To try to get there with your luggage is VERY tricky. Alot of steps, rocks and very steep. No signs, you can get lost very quickly. Once you get to the room though, which is a small house, you’ll love it. It’s very cute. The bathroom though is in desperate need of repairs and remodeling, old, outdated, there’s no shower head, so it’s very difficult to shower. To me the views compensated everything!!
2023년 10월에 1박 숙박함
답변 제공: Sophia Collection's Team 님, 2023년 10월 23일
Dear Maria,Thank you for taking the time to write and share your feedback about your stay with us. It is a pleasure to read your compliments especially on the excellent service.We look forward to welcoming you back one day and remain in the meantime with our best regards from sunny Santorini.

6/10 - 괜찮아요

Courtney

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
We arrived to this property on our honeymoon for three nights. The staff greeted us and showed us to our room, which was VERY tiny. Bathroom did not have a door, only a curtain in the unit that we had. There was a screened opening (could not be closed) in the toilet area that was directly connected to the neighbours pool, which allowed zero privacy and kept us up most of the night. We asked for a refund for the next two nights but they denied us and told us we can be moved on the third night only. Thankfully we were able to have a normal hotel room with privacy for our final night. Be aware that breakfast was also late every morning and freezing cold. This experience gets a 3 star because of the views and the third night stay only.
2023년 10월에 3박 숙박함
답변 제공: Sophia Collection's Team 님, 2023년 10월 23일
Dear Courtney,Thank you for taking the time to write and share your positive feedback on your stay at Sophia Luxury Suites. We are pleased to hear that you felt like you were in heaven during your stay. Looking forward to welcoming you back we remain with kind regards from sunny Santorini.

10/10 - 훌륭해요

Sansao de Jesus Pina

연인과의 여행
좋아요: 편의 시설/서비스
Great view and confort. People are friendly too. Unique !
2023년 9월에 3박 숙박함
답변 제공: Sophia Collection's Team 님, 2023년 9월 19일
Dear Sansao,Thank you so much for taking the time to share your positive experience with us! We are absolutely thrilled to hear that you found everything about your stay exceptional. We are committed to continuing this level of service and hope to welcome you back on your next visit. Your satisfaction is our highest reward, and we can't wait to have you with us again.Wishing you safe travels and looking forward to seeing you soon!

10/10 - 훌륭해요

Billy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, great views, great service, absolutely fantastic hotel!
2023년 8월에 2박 숙박함
답변 제공: Sophia Luxury Suites 님, 2023년 8월 30일
Dear Billy,Thank you so much for taking your time to give us your feedback. We are glad you enjoyed your stay with us, as we always aim to provide a high standard of service for all our guests. We look forward to welcome you back to Sophia Luxury Suites! Kind Regards, Sophia Collection's Team

10/10 - 훌륭해요

Haydee 님, Avondale

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice staff, helpful and friendly. I will definitely recommend others to stay at Sophia’s
2023년 8월에 3박 숙박함
답변 제공: Sophia Luxury Suites 님, 2023년 9월 8일
Dear Haydee,Thank you so much for taking your time to give us your feedback. We are glad you enjoyed your stay with us, as we always aim to provide a high standard of service for all our guests. We look forward to welcome you back to Sophia Luxury Suites! Kind Regards, Sophia Collection's Team

10/10 - 훌륭해요

GREGORY 님, MIAMI BEACH

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing
답변 제공: Sophia Luxury Suites 님, 2023년 7월 18일
Dear guest, Thank you for taking the time to write and share your feedback about your stay with us. It is a pleasure to read your compliments especially on the excellent service. We look forward to welcoming you back one day and remain in the meantime with our best regards from sunny Santorini. Sophia Collection's Team

10/10 - 훌륭해요

Anas

2023년 6월에 3박 숙박함
답변 제공: Sophia Luxury Suites 님, 2023년 7월 3일
Dear Guest,Thank you very much for taking the time to write and share your positive feedback regarding your recent stay at Sophia Luxury Suites. We are happy to hear that you enjoyed our service during your stay.and are looking forward to welcoming you back soon again. With kind regards from sunny Santorini. Sophia Luxury Suites Team

10/10 - 훌륭해요

Manash

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 2박 숙박함
답변 제공: Sophia Collection's Team 님, 2023년 6월 14일
Dear ManashThank you for this positive review. We really appreciate that you took the time to do this.Kind regards from sunny Santorini

2/10 - 너무 별로예요

Ranjit

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I’ll give a honest review based on our stay. We were suppose to stay at Sophia luxury suite Fira but the day we landed, we got a message the room is not available so shifted us to a different property, called Sophia oia view. We checked in late, and literally had to carry four suitcases a flight of stairs on our own that too in the rain. Ok! So the view was very nice but no sunset view from the room. The room is located legit on the street where everyone passes by ( no privacy what so ever) definitely NOTTTT a honeymoon place. Outdoor hot plunge pool was not working ( which was a main reason we spent so much money). Had to ask to get breakfast everyday ( SAMEE exact meal every morning). WiFI for the most part was non existent. No reception desk, you have to contact them only through whats app, in return with passive aggressive replies. And be careful, cave is with asymmetric low ceiling and you can bang your head hard. All in all, Housekeeping was great! Had to check out to a different more welcoming resort.
2023년 5월에 4박 숙박함
답변 제공: Sophia Collection's Team 님, 2023년 6월 2일
Dear Ranjit,Thank you for taking the time to provide feedback following your recent visit to Sophia Luxury Suites. Customer satisfaction is of the utmost importance to us, and I am sorry on this occasion we failed to meet your expectations. Kindly note that as you had booked for our property in Imerovigli and ufortunatly for maintenance issues we suggest to move you in our property in Oia. Rest assured that your comments will be taken serioously for our improvoment. I do hope you will decide to return to Sophia Collection in the future.Kind regards

10/10 - 훌륭해요

jimmy

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tres belle vue!
2023년 4월에 1박 숙박함
답변 제공: Sophia Luxury Suites 님, 2023년 4월 26일
Dear Jimmy,It was a pleasure to have you in our premises and we hope to see you again in the near future.Kind Regards,Sophia Luxury Suites

10/10 - 훌륭해요

Oliver

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Una vista única y se disfruta demasiado de los atardeceres
2022년 10월에 2박 숙박함
답변 제공: Sophia Luxury Suites Team 님, 2022년 10월 9일
Muchas gracias por la increíble revisión !Saludos Cordiales,

10/10 - 훌륭해요

MARVIN

2022년 8월에 2박 숙박함
답변 제공: Sophia Collection's Team 님, 2023년 5월 12일
Dear MarvinThank you for staying with us and for taking the time to post a 5 star review. We look forward to welcoming you back soon again.Kind regards from sunny Santorini.

10/10 - 훌륭해요

Althea

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The views were to die for! The staff was so friend.y and helpful ,
2022년 8월에 4박 숙박함
답변 제공: Sophia Luxury Suites 님, 2022년 8월 24일
Dear Althea,We are really excited to know that you enjoyed your stay at Sophia Luxury Suites and thank you for your review!We look forward to welcoming you again on your next visit to Santorini!

10/10 - 훌륭해요

Nicholas

2022년 7월에 3박 숙박함
답변 제공: Sophia Collection's Team 님, 2023년 5월 12일
Dear NicholasThank you for staying with us and for taking the time to post a 5 star review. We look forward to welcoming you back soon again.Kind regards from sunny Santorini.

10/10 - 훌륭해요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Loved our time at Sophia's!
Brilliant place to stay! Amazing views, great facilities, great food and very friendly staff! Would highly recommend.
2022년 5월에 6박 숙박함
답변 제공: The Sophia Luxury Suites Team 님, 2022년 6월 11일
Kelly, thank you so much for the amazing review and the excellent rating ! Looking forward to welcoming you back again as friends! Take care

10/10 - 훌륭해요

Valerie

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome place!!! The service is incredible! The view of the Caldera is spectacular!!! The only recommendations is to fix the steps going down to the reception kinda dangerous.
2022년 4월에 2박 숙박함
답변 제공: The Sophia Luxury Suites Team 님, 2022년 5월 4일
We would like to thank you Mrs. Valerie for your excellent rate and your amazing review ! Sending our love and looking forward to welcoming you back again !

10/10 - 훌륭해요

Annalisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 2박 숙박함

10/10 - 훌륭해요

Fizza

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel! The location was nice and the staff were very friendly and helpful. We got the room with private indoor and outdoor pool, it was perfect!
2021년 10월에 2박 숙박함

6/10 - 괜찮아요

Lucy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Enigma suites aren’t as described
Very misleading photo and description of enigma suites. This was not only a shared terrace between 3 rooms, but it didn’t have anywhere to lie down and was the main walk way from the kitchen and staff toilet so it was very busy and noisy. We booked this last minute and when we arrived and realised it wasn’t what we expected we asked if we could cancel as the room didn’t match it’s description but we weren’t able to, which felt quite unfair. The manager moved us along one room which helped a little (as the first room opened right out onto the kitchen so was very noisy. The staff we’re very kind and friendly though. It was just a disappointment versus the description and photo.
2021년 9월에 3박 숙박함

10/10 - 훌륭해요

Matthew

2021년 9월에 3박 숙박함

10/10 - 훌륭해요

Danai

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 8월에 2박 숙박함

10/10 - 훌륭해요

Bruce

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 5박 숙박함

2/10 - 너무 별로예요

Michael 님, Philadelphia

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Looked nothing like the pictures online, the room we got was more like a 2 star hotel. We got a $1300 a night Crypt Suite and it was worse than anything I’ve stayed in and I’ve been around the world all over. It was run down, smelled, and old. Only thing was some of the staff and the view, but you can get that anywhere else. We saw much cheaper hotels around the same area with much nicer accommodations, do yourself a favor and don’t get cat fish by the pictures.
2021년 8월에 3박 숙박함

10/10 - 훌륭해요

Cassidy Derona

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the view was breathtaking, the indoor and outdoor pool was fun , and the set up of the room was beautiful
2021년 8월에 4박 숙박함

2/10 - 너무 별로예요

James

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cheap room—RIPPED OFF!
The room was just awful! Very cheap mattress thrown on the floor (no bed frame) and the bathroom was in the room separated by only a plastic curtain. Additionally, when the windows were closed, the room would start to smell like urine, which I emanated from the toilet. Left the room for another hotel after 1 hour. I was told by the hotel on Friday management was not available to give me a refund but somebody would be in the office on Monday to call me. Nobody called me.
2021년 8월에 3박 숙박함

8/10 - 좋아요

Michal

출장 여행
좋아요: 직원 및 서비스
Obiekt pięknie położony, apartamenty wymagają odświeżenia. Ubogie śniadanie.
2021년 8월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Do not recommend! The good: breakfast is nice and has an amazing view (but all other hotels around have that too) Th bad: 1. our pool (room 207) was dirty - full of yellow/green stuff. We complained on the first day - reception staff look surprised and careless and quickly just said that pool staff will look into it. Nothing happened. Next day we sent an email with pictures of dirt and our coloured swimming outfits - nothing happened, they didn’t even acknowledge the email. At the end of our stay someone from the staff who was passing by said “just bleach it and will be white again”. We didn’t pay this amount per night to be told to bleach our swimming outfits. Shocking. 2. Room service (food/drinks) is very slow (c.1h wait) and mixed our drink orders few times. 3. We asked for recommendation for the best boat trip as the one they offer was booked out - they said that they can’t recommend as we don’t want to book theirs for another day… 4. Decoration and Champagne package they offer for 150EUR - they gave us sparkling wine (costing 9EUR according to google).. not even sure this is legal to sell one product and deliver something else. So overall - very disappointing experience, staff couldn’t be less helpful and careless about the guests and the rooms are not amazing either (not even talking about dirty pool and having to through away our brand new swimming outfits). Highly recommend looking into other hotels around (Tholos, Astra, Kapari) as the location is amazing.
2021년 7월에 4박 숙박함

10/10 - 훌륭해요

Deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Luxury at its best!
Beautiful views!
2021년 6월에 1박 숙박함

2/10 - 너무 별로예요

Timothy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
THIEF’S, DO NOT STAY OR BOOK THIS PLACE!!!!
Worst experience of my life, I’ve traveled the world over and over and never have been treated so poorly by any establishment. THEY STOLE MONEY AND REFUSED TO REFUND ME. Never stay here, worst customer service ever. I hope they go out of business for being crooks. Extremely unprofessional and of all times during a pandemic and while trying to support businesses that were hit hard they incorrectly charged me over $1,000 and refused to give back.
2021년 5월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 5월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2020년 10월에 1박 숙박함

8/10 - 좋아요

Sinead

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 9월에 7박 숙박함

10/10 - 훌륭해요

Rob

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
mooi, maar niet goedkoop.
Prachtig uitzicht, we overnachten in een van de crypte suites. Indoor pool is groot, maar lawaaierig. Blijft wel een dure overnachting. Service is wel in orde!
2020년 9월에 1박 숙박함

10/10 - 훌륭해요

James 님, London

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We spent most of our time in Oia, Santorini (at Sophia View) but wanted to try somewhere different - so happy we decided on coming to Sophia Luxury Suites, which is in a prime location with great views and not much hill climbing. The transfer from another Sophia hotel was also complimentary. The highlight was enjoying the sunset (over Oia from afar) from the comfort of our private area (best sunset we had seen on our whole trip despite braving it out at Oia, and also on a yacht). Don't bother booking dinner, the room service is excellent and you're protected from the wind in your private area. We at out and regretted it. A shoutout to Bianca and Elpidak, the friendly staff at reception who were super friendly and helpful.
2020년 8월에 1박 숙박함

8/10 - 좋아요

Olivier

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Dream place
Nothing else to say than perfect. Dream room and place. Just One bad point is that the réception did not answer our requests very quickly or completely forgot.
2020년 8월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
Bra,men ikke helt topp
Beste utsikten i Santorini. Rom var bra men noe slitt og basseng fungerte ikke alltid som det skulle. Bilder av rom på hotels.com stemmer ikke nødvendigvis med hva du får når du kommer.
2020년 8월에 7박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Hotell med god standard til en billig penge
Vi var der 6 netter i covid perioden. Ting var nok litt annerledes enn til vanlig. Rengjøring kun når man ba om det. Ble derfor ikke automatisk rengjort daglig eller skiftet håndklær eller tømt søppel. Man Måtte si i fra dagen før. Det var ikke noe problem. Svært kjedelig frokost og kald kaffe. Dessverre veldig harde senger. Massevis av restauranter i nærheten. Hyggelig personale. Lett å komme seg rundt med buss til andre steder på øya. Samlet sett et veldig greit hotell til en billig pris.
2020년 7월에 1박 숙박함

8/10 - 좋아요

Anthony 님, Grasse

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La chambre était parfaite le personnel très agréable puis le lieu et la piscine était juste sublime. Petit point négatif nous avons pris la chambre enigma qui était en faites 3 chalbres avec la même entrée et 3 piscines colles les unes aux autres ( nous avons eu de la chance nous étions seul) donc à refaire on prendrai le même hôtel mais une chambre différente car elle était atena'te à la cuisine et donc beaucoup de va et vient et aucune intimité sinon je recommande fortement cet hotel
2020년 7월에 1박 숙박함

10/10 - 훌륭해요

Benjamin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wunderschöner Blick auf den Sonnenuntergang
Eine wirklich atemberaubende Aussicht von der Terrasse. Der Sonnenuntergang mit einem Glas Wein dauert eine gefühlte Ewigkeit und ist unvergesslich. Vielen Dank für den Aufenthalt. Die Höhlenzimmer sind wirklich schön gemacht. Bei Personen über >175 stößt man mit den Kopf aber häufiger an. Durch die Cornazeit sind mit einen Beeinträchtigung zu rechnen aber das Hotel-Personal hat das wirklich super gemacht.
2020년 7월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great stay thanks to the customer-centric attitude of the management and the staff whom accommodated all and beyond our needs. The property has stunning view over the caldera and we could enjoy the sunset from our private pool. Breakfast was great; the staff did routinely check on us during the day to insure everything was fine. There is countless options of cave boutique hotels in Santorini, the majority of which with comparable properties, features and views over the caldera; differentiation is in the service; in our experience the manager Mr Yaqis and his staff get it right. We feel recommending this hotel and we would consider returning if back in Santorini. (Stayed for 2 nights in Oct 2019 with a party of four).
2019년 10월에 2박 숙박함

10/10 - 훌륭해요

Alexa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 4박 숙박함

8/10 - 좋아요

Stephen 님, Texas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Beautiful view of sunset at jaccozy. Nice and helpful people. The pool inside cave is very romantic designed, but with a poor workmanship quality. Water can over flow to everywhere and into bedroom. It course the room becomes very humid, even with 2 dehumidifiers running all the time. The night we staying, the jets of the pool is unable to stop. This makes us unable sleep due to the noise. The maintenance people is unable to fix it. Finally, At 2 o’clock after midnight, the night shift manager turned off all system. Also, the sink draining pipe is broken while I try to drain the water from the water bucket of the humidifier and cause water flooding again. I am unable to believe that a soft plastic pipe used for as a drainage pipe I’d sink. What a nightmare.
2019년 10월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 10월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice rooms with amazing views all day long, and great staff.
2019년 9월에 2박 숙박함

10/10 - 훌륭해요

Greg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best Hotel, Best Views, Best Staff
My wife and I stayed at Sophia Suites for our 1 year anniversary and were blown away by the whole experience! Our room was amazing--it had a jet tub on the balcony and we had an amazing view of the caldera. Anna and Maria were unbelievably helpful in answering my many questions before and during our stay. They were very prompt in responding via email and during our stay, they helped arranged taxis, a massage, and a catamaran ride. We will definitely be coming back! 10/10
2019년 9월에 2박 숙박함