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예약 가능 여부 확인

리츠 칼튼 싼야, 야룽 베이 여행 후기

5 out of 5
리츠 칼튼 싼야, 야룽 베이
Yalong Bay Sanya Hainan, Sanya, Hainan

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 110개 이용 후기 중 65개" "
평점 8 - 좋아요. 110개 이용 후기 중 27개" "
평점 6 - 괜찮아요. 110개 이용 후기 중 11개" "
평점 4 - 별로예요. 110개 이용 후기 중 5개" "
평점 2 - 너무 별로예요. 110개 이용 후기 중 2개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

10/10 - 훌륭해요

JONG MYUNG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 5월에 4박 숙박함

10/10 - 훌륭해요

GEUNMOO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 11월에 3박 숙박함

10/10 - 훌륭해요

Wei

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 6박 숙박함

6/10 - 괜찮아요

Malmgren

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
It’s fine, but not good
Very long check in time, overall understaffed hotel during holiday season
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Love it
Very nice hotel
2021년 4월에 1박 숙박함
답변 제공: Emma 님, 2021년 4월 14일
Dear valued guest, thanks for choosing the Ritz Carlton Sanya and sharing your experience，We will continue to maintain high standards of service for every gentleman and lady at the Ritz-Carlton. We are looking forward to seeing you at Ritz Carlton Sanya and providing the best service for you. Best regards! Sales & Marketing-Emma

10/10 - 훌륭해요

Maribel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property, enjoyed out door restaurant by the beach and the great acoustic guitarist and singer.
2020년 12월에 6박 숙박함

10/10 - 훌륭해요

Daniel 님, Shanghai

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Die Mitarbeiter waren sehr freundlich und Hilfsbereit. Das Hotel ist sehr schön aber es sind schon ein paar Renovation notwendig. Z.B. bei den Pools funktionieren nur wenige Massagedüsen. Das Essen wiederum war sehr gut und auch die Auswahl an Morgenbuffet gross.
2020년 7월에 6박 숙박함

2/10 - 너무 별로예요

JIE

단체 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
worst hotel
This is the worst hotel I have ever stayed in
2020년 7월에 1박 숙박함

4/10 - 별로예요

Grainne 님, Foshan

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The hotel’s architecture, the landscaping , the pool, the spa, the food and the cleanliness are all great, but the service is the poorest I have ever experienced at a Ritz-Carlton property. The staff are truly lovely and very hard working, but their training is clearly lacking, procedures are haphazard and the property is not led well by the GM. I had to make many, many complaints - handled well by the F&B manager, Fethi and the Hosptality manager, Elaine (she is AMAZING and without her personal intervention and incredible support, we would have left after the first couple of days), but the despite this, did not see the GM at all, not once, around the property. In the end, I made an appointment to see him and he didn’t turn up for the appointment! He did apologize for not coming, claiming he had been at another appointment that over ran, but that sort of poor management, attention to detail and downright rudeness is a clear example of all that is wrong with his hotel. I would never stay there again and indeed, am reconsidering my 20 years of loyalty to Ritz-Carlton properties. A bitterly, bitterly disappointing trip.
2020년 7월에 10박 숙박함

10/10 - 훌륭해요

Expedia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Expected better for a ritz Carlton. Breakfast was good with tons of selection. That was the best part. Toilet sink shower clogs and slow draining. Broken outlets. Carpet smells like mildew. Pool was nice
2019년 12월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
we felt welcomed at Ritz. Our room was clean and comfortable, carefully taken care of by Chen Dan Dan. Our three year old boy had great time at the kids club and swimming pools. Many kids friendly activities during our stay (Christmas ). Check in and check out was easy with Zhang Wen's help.
2019년 12월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were not happy with the balcony with a wall which was blocking the beautiful view.
2019년 11월에 3박 숙박함

4/10 - 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
I would say overall the property is beautiful. Where the property falls apart is the language. Language/mass confusion was a common theme. Being from Canada and traveling in China I’ve come to expect language barriers. But I have yet to see a situation so poorly handled like this property. Starting with arrival. A room was booked online as a resort view. However the hotel said to them, that qualified as a garden view. To me that makes no sense. Moving forward. The luggage was to be brought up to the room upon check in. The bags never came, we called down and they had no idea what luggage even meant. After further explanation, luggage was understood and an hour later the bags showed up. Adding insult to injury, the phone range 3 times after stating that they needed a luggage number. At this point the phone ringing woke up our infant child over and over after a long day of flying this was not great. Explaining that the luggage had arrived and the luggage number was no longer necessary the calling finally subsided. Next: room service was ordered, again a process considering no one spoke enough English to even process what a a chicken club sandwich was. Which to me just doesn't make sense. Considering the menu is in English, you’d hope at minimum someone could understand enough to just put an order in. Sadly the food showed up cold, and late. The order was incorrect. Additionally the air conditioning did not work. Entire stay was an over heated mass mis-communication of a stay.
2019년 11월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2019년 10월에 1박 숙박함

10/10 - 훌륭해요

jie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 1박 숙박함

8/10 - 좋아요

Janette Yin

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2019년 7월에 4박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
This is a very beautiful resort. I loved the food in the Sand Restaurant. In the morning i had to wait up to half an hour to get seated for breakfast. That is not what I would expect from a Ritz Carlton. The pools are very nice, however the massage jets don’t work. The evenings are rather boring. Besides a DJ there is nothing going on. The SPA center is gorgeous.
2019년 6월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall good, service met expectation, value over money
2019년 6월에 3박 숙박함

10/10 - 훌륭해요

Roberta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful Ritz
Fantastic hotel. Rooms were huge and beautiful with great amenities. Breakfast went on and on - it was amazing. Several pools allowed privacy- beach was clean, water was great. My only complaint is that the restaurants at the Ritz were crazy expensive and better to go into town for dinner.
2019년 6월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 6월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Air conditioner is not cool in many rooms. Need to be improved! Nice view, comfort and relax!
2019년 5월에 2박 숙박함

10/10 - 훌륭해요

Philippe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
RAS doc
Exceptionnel Rien à dire
2019년 4월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sanctuary in Sanya
The hotel is beautiful. The design blends with the beautiful grounds and pools. There are several restaurant options, including a delicious Italian restaurant. The spa facilities were extensive and elegant. The rooms are spacious. The staff was helpful. English speakers among the staff were few but between hand signals, smiles and Google translates we navigated our way through well. Signage and menus are in Chinese and English. The resort does cater to families so be prepared for lots of little ones. That said, it did not affect our adult get away. There are lots of areas and activities that cater to families which allows adults to get away and enjoy quiet areas. It is a beautiful resort in a peaceful, scenic location. Definitely a “yes” if you find yourself in this beautiful corner of the world.
2019년 4월에 4박 숙박함

6/10 - 괜찮아요

Tracy

좋아요: 청결 상태, 직원 및 서비스
一般般，有點舊，二千多一晚不是很值
2019년 4월에 2박 숙박함

10/10 - 훌륭해요

sui him

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

2019년 3월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 2월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
not romantic service
The hotel will say your room is not available and up sell you to pay more in order for you to be able to check in
2019년 1월에 1박 숙박함

6/10 - 괜찮아요

Tong

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 4박 숙박함
답변 제공: Anny 님, 2019년 2월 18일
Thank you for staying with us!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 12월에 2박 숙박함
답변 제공: Anny 님, 2018년 12월 12일
Dear Guest, Warmest greeting from the Ritz-Carlton Sanya, Yalong Bay! Thank you for your feedback. On behalf of our Ladies & Gentlemen, I look forward to welcoming you back to our hotel soon.

10/10 - 훌륭해요

실제 이용하신 고객

2018년 11월에 2박 숙박함
답변 제공: Anny 님, 2018년 11월 27일
Dear Guest, Warmest greeting from the Ritz-Carlton Sanya, Yalong Bay! The Ritz-Carlton is a place where the genuine care and comfort of our guest is our highest mission. We are look forward to welcoming you back to our hotel soon. Best regards,

10/10 - 훌륭해요

briendle

Fabulous property. Friendly staff. Hoss Vetry, Property Vice President is affable and very accommodating. A picturesque oasis only a short distance from the hustle bustle city.
2018년 11월에 1박 숙박함
답변 제공: Anny 님, 2018년 11월 27일
Dear Guest, Warmest greeting from the Ritz-Carlton Sanya, Yalong Bay! The Ritz-Carlton is a place where the genuine care and comfort of our guest is our highest mission. We are look forward to welcoming you back to our hotel soon. Best regards,

10/10 - 훌륭해요

Michael 님, Hong Kong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic hotel and staff. Couldn’t have asked for more. Perfect if you’re after a resort holiday.
2018년 11월에 2박 숙박함
답변 제공: Anny 님, 2018년 11월 6일
Dear Guest， Warmest greeting from the Ritz-Carlton Sanya, Yalong Bay! Anticipating guests’ needs, providing genuine care and creating a memorable experience to our guests are always our mission. On behalf of our Ladies & Gentlemen, I look forward to welcoming you back to our hotel soon.

8/10 - 좋아요

TONG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
房间隔音很差
酒店服务很好，地理位置也很好，但是自有沙滩太小。定的海景房，看海感受很一般。新翻新的房间虽然装修还不错，但是隔音太差，隔壁小孩打闹的声音十分清晰刺耳。酒店自助餐一开始觉得不划算，但后来去了海棠湾几家酒店自助餐之后，觉得丽思卡尔顿的自助餐是三亚酒店综合最好的。
2018년 9월에 2박 숙박함
답변 제공: Anny 님, 2018년 11월 6일
尊敬的客人， 非常感谢您留下的宝贵评论，对与您入住期间遇到的不愉快的事情深感抱歉，同时对于您对新 房间以及自助餐的认可表示感谢。 我们的最高使命是令丽思卡尔顿成为一个让宾客获得真诚关怀和舒适款待的地方。我谨代表酒店全体绅士淑女真诚期待您的再次回来，让我们有机会为您再次提供完美的入住体验！

10/10 - 훌륭해요

Yifan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
酒店设施不错 干净 并且不陈旧 亮点是早餐自助 太丰富了
2018년 9월에 3박 숙박함
답변 제공: Anny 님, 2018년 10월 26일
尊敬的宾客：非常感谢您花费宝贵的时间留下点评。我们十分高兴看到您以及您在金茂三亚亚龙湾丽思卡尔顿酒店度过了一个美好的假期，我们的最高使命是令丽思卡尔顿成为一个让宾客获得真诚关怀和舒适款待的地方。我谨代表酒店全体绅士淑女真诚期待您的再次回来，让我们有机会为您再次提供完美的入住体验！

10/10 - 훌륭해요

Pierre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Stay in Sanya iconic property
we had a great stay at Ritz Carlton Sanya, the hotel is not brand new but has its charm, the staff is very helpful, pools and public areas are great, restaurants nice too.
2018년 9월에 2박 숙박함
답변 제공: Anny 님, 2018년 10월 19일
Dear Guest， Thank you for sharing your comment with us. On behalf of our Ladies & Gentlemen, I look forward to welcoming you back to our hotel soon.

10/10 - 훌륭해요

Footy 님, Australia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Am amazing resort !
We loved our stay here - it’s the second time. From the location on the sea to the staff and food everything is fantastic. The rooms on one side of the hotel have been renovated and are better than the other. The staff here are very helpful and leave nothing to be desired. The food in the restaurants is really good - especially Pearl, serving Chinese food. There are shops and an ice cream kiosk. The beach is wonderful with life guards at both the pool and beach. It’s the best kept secret. Go there you’ll love it.
2018년 8월에 3박 숙박함
답변 제공: Anny H 님, 2018년 8월 29일
Dear Guest, Warmest greeting from the Ritz-Carlton Sanya, Yalong Bay! Thank you for your valuable time post comments with us. The Ritz-Carlton is a place where the genuine care and comfort of our guest is our highest mission. We are look forward to welcoming you back to our hotel soon. Best regards,

10/10 - 훌륭해요

Luis Guerra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to relax and enjoy a family vacation
We loved it. The place is gorgeous, the restaurants are top notch. The staff is, as you’d expect at a RItz-Carlton, readily available and anticipating your needs to the best of their abilities. The Ritz Kidz area for children is well sized and full of fun for the little ones. Overall we loved it. The one thing when considering location is their beach access is not the best among hotels, a bit steep and removed from the beach sitting arrangements, but we still enjoyed it.
2018년 8월에 3박 숙박함
답변 제공: Anny 님, 2019년 2월 19일
Dear Guest, Warmest greeting from the Ritz-Carlton Sanya, Yalong Bay! Thank you for your valuable time post comments with us. The Ritz-Carlton is a place where the genuine care and comfort of our guest is our highest mission. We are look forward to welcoming you back to our hotel soon.

10/10 - 훌륭해요

MIN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
一如既往的好
十年后故地重游，还是一样的服务一样的风景，希望下次再来
2018년 8월에 1박 숙박함
답변 제공: Anny 님, 2018년 8월 24일
尊敬的宾客，您好！非常感谢您选择金茂三亚亚龙湾丽思卡尔顿酒店，并在百忙之中抽空在此分享您的入住体验。十分高兴得知您很满意此次入住，为每位客人提供最真诚的关怀是我们的最高使命。我谨代表酒店的全体绅士淑女期待您的下次光临，并继续为我们提供宝贵的意见与建议！

8/10 - 좋아요

Tung Nei

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 8월에 4박 숙박함
답변 제공: Anny 님, 2018년 8월 15일
Dear Guest, Thank you for choosing the Ritz-Carlton,Sanya. On behalf of our Ladies & Gentlemen, I look forward to welcoming you back to our hotel soon.

10/10 - 훌륭해요

Blanche 님, Hong Kong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent service at Ritz Carlton
Hotel staff were very professional and responsive. They showed great care and concern when my son fell sick on one day. The waitress (Mona) at Sofia restaurant offered us her incredible service over dinner that evening in particular. The room (garden view) is very spacious and clean with great facilities to add cosines and comfort.
2018년 7월에 3박 숙박함
답변 제공: Anny 님, 2018년 8월 8일
Warmest greeting from the Ritz-Carlton Sanya, Yalong Bay! Thank you for your valuable time sharing your constructive feedback and comments with us. I have already shared with my team about the comments you shared, and recognized Mona in our hotel. The Ritz-Carlton is a place where the genuine care and comfort of our guest is our highest mission. We are look forward to welcoming you back to our hotel soon. Wish you have a nice day.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
别墅内家具和卫浴设备比较陈旧，有厨房但没有餐具和锅。fresh8的海鲜火锅晚餐食物种类不够丰富。别墅内家具和卫浴设备比较陈旧，有厨房但没有餐具和锅。fresh8的海鲜火锅晚餐食物种类不够丰富。
2018년 7월에 4박 숙박함
답변 제공: Anny Hu 님, 2018년 8월 3일
尊敬的宾客：您好，请接受来自金茂三亚亚龙湾丽思卡尔顿酒店最诚挚的问候！非常感谢您入住本酒店，也非常感谢您在百忙之中抽空留下点评。我很遗憾地得知在您近期入住酒店时我们未能给您提供一次完美的体验。我谨代表酒店管理层以及丽思卡尔顿所有绅士淑女向您表示诚挚的歉意，我们会针对您提到的问题而做出相应的整改，正是您与我们分享的宝贵意见，使我们的服务质量能够得到严格的监督和不断的提高。我们真诚欢迎您的再次光临，期待与您与金茂三亚亚龙湾丽思卡尔顿酒店的再一次相见。

10/10 - 훌륭해요

Rau 님, Sydney, Australia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A Cut Above the Rest
My partner and I stayed here for two 6 nights in a Garden Room Villa. Both the exterior and interior of the hotel harks back to traditional elements of Chinese architecture (think timber, symmetrical layouts, upturned roofs, etc.) and it is seen throughout the entire resort, including the Garden Villa. Tucked away from the rest of the resort in a secluded cul-de-sac, the Garden Villa is incredibly private, and set against (as the name would suggest) lush green gardens and forestry. Make sure you take it all in as you walk, or more preferably; use the complimentary golf cart service available to Villa guests only. The Villa itself was extremely spacious, including a generously sized walk-in wardrobe, an unbelievably grand and sumptuous bathroom with all the luxurious trimmings, and a bedroom only fit for a king and queen (and this includes the lavish bed and linen). The Villa then opens up to a large deck, showcasing the outdoor pool, pergola set above a seating area, and of course, the garden with hibiscus and an array of fauna growing. The outdoor area sets the perfect scene for a days (rain or shine) swimming, reading, and a glass or two of champagne as you let any sense of worry completely melt away. As I mentioned above, the service at the Ritz Carlton is truly next to nothing. Staff taking the ‘extra’ step is completely the norm, and ‘going over and beyond’ seems to be standard here, and this level of service was echoed throughout our entire stay. This was exemp
2018년 7월에 6박 숙박함
답변 제공: Anny 님, 2018년 8월 2일
Thank you for staying with us. We appreciate your feedback! Anticipating guests’ needs, providing genuine care and creating a memorable experience to our guests are always our mission. On behalf of our Ladies & Gentlemen, I look forward to welcoming you back to our hotel soon.

10/10 - 훌륭해요

Lee 님, Hong Kong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful hotel if you just like to relax only
This hotel has the beach next to it and you can walk along it and whilst we were there it as really empty. We stayed two nights and it was great for us just to swim and relax since there is not much to do nearby. We were there for our 15th wedding anniversary and the staff made us very welcome on the first day e.g. wine, chocolates, bouquet of flower, BBQ table away from the main seating; all in all a wonderful hotel with excellent staff all round. We would happily return one day with friends!
2018년 6월에 2박 숙박함
답변 제공: Hoss 님, 2018년 7월 18일
Warmest greeting from the Ritz-Carlton Sanya, Yalong Bay! Thank you for your valuable time post comments with us. A big congratulations on your 15th wedding anniversary, we are look forward to welcoming you back to our hotel soon. See you soon and my warmest wishes, Hoss Vetry Multi Property Vice President & General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 4월에 3박 숙박함
답변 제공: Anny Hu 님, 2018년 5월 31일
Dear Guest, Thank you for your comment on our hotel.

10/10 - 훌륭해요

Catherine 님, Paris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Superbe hôtel
Nous avions réservé une villa avec piscine privative. Cette villa est exceptionnelle , lit très confortable, corbeille de fruits à notre arrivée , des bouteilles d’eau en grande quantité tous les jours. Le personnel de l’hôtel très serviable et aimable. Des jardins splendides. Séjour fantastique dans cet hôtel. Petit déjeuner excellent. Le seul bémol est le prix des restaurants qui est trop élevé.
2018년 4월에 3박 숙박함
답변 제공: Anny Hu 님, 2018년 5월 2일
Dear Guest, Your evaluation will be our driving force. Anticipating guests’ needs, providing genuine care and creating a memorable experience to our guests are always our mission. Hope you will back to our hotel again. Best regards

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful service!
It was a wonderful stay! The staff was bery friendly and helpful. We received delicious fresh fruits after check-in! The spa was clean and rejuvenating. Excellent service and will return again!
답변 제공: Anny 님, 2018년 4월 20일
Dear guest, Warmest greeting from The Ritz-Carlton Sanya, Yalong Bay! Thank you for your valuable time sharing your constructive feedback with us, and it will motivate our ladies and gentlemen. We look forward to seeing you again.