The staff were very friendly, but there was confusion about my booking, and I was told they hadn't received it. However, I had to ask for another mug, water glass, dinner plate and wine glass as only one of these were in the room, even though my booking was for 2 people. These were provided with good humour and a smile. We stayed again a week later on our return journey, and this time all items were provided, but there was a large chip in one of the plates, and only 1 mug, which wasn't clean (we used the cups instead!). And I was told the 2nd time that my booking HAD actually been received, but had not been printed out.