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더 레지던스 온 시에스타 키 - 하얏트 레지던스 클럽 내에 위치 여행 후기

3.5 out of 5
더 레지던스 온 시에스타 키 - 하얏트 레지던스 클럽 내에 위치
915 Seaside Drive #310, Siesta Key, FL

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 13개 이용 후기 중 9개" "
평점 8 - 좋아요. 13개 이용 후기 중 2개" "
평점 6 - 괜찮아요. 13개 이용 후기 중 0개" "
평점 4 - 별로예요. 13개 이용 후기 중 2개" "
평점 2 - 너무 별로예요. 13개 이용 후기 중 0개" "

8.8/10

청결 상태

7.8/10

직원 및 서비스

9.6/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

10/10

친환경

이용 후기

10/10 - 훌륭해요

Maria

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was wonderful.
2023년 10월에 4박 숙박함
답변 제공: Bailey 님, 2023년 10월 23일
Hi Maria!Thank you for your feedback and for choosing to stay with us. We're happy to hear you had a great stay and we hope to see you again!

4/10 - 별로예요

Deborah L.

별로예요: 청결 상태
READ the FINE PRINT
This reservation was made the day of occupancy as we were already in Sarasota. If I wasn't a Hyatt member this could have been difficult to find, check in as no contact number was listed, nobody called us and we needed to check out of our Hotel. I read the owners requirements to rent, but the Managing company had different requirements not posted on the advertisement. This is a stunning piece of property and the suite was more than I could have asked for, but the property management has much to improve. The staff was courteous but nobody told us the Master shower did not work, thus the next morning when it was needed, the handle was so loose it would fall off. No water to the shower. That began my concern as they took an extremely large credit hold incase 'we' did any damage to the apartment home. I have rented exquisite units and have never had to put that kind of hold on my CC. Needless to say I began to comb through the suite as there was no 'checklist' to measure our stay by. I called the office on the dent on the Sub Zero refrigerator and they were surprised by it. We were not allowed to check in because of all the 'detail & cleaning' that had to happen before hand. Here's the skinny: - NO return calls for 3 days regarding shower head being repaired. A Call back mssg on day 3 (last day) they left stating a handyman would be fixing it. No one showed up. - We were informed that all towels, silverware, dishes, etc would be counted and unit combed through for any damage then if so, the credit hold would be charged. The very large amount not listed in the advertisement. - Management fees and cleaning fees were listed & charged. Only, if there is no water to the main shower, then how was that cleaned? -Upon check out for an early flight the Receptionist apologized and told me the shower part had been on order and thats why it wasn't working. So why didn't someone tell us that before we rented or took occupancy and compensate us accordingly? I made sure to follow all the rules, including trash removal & left the space in fabulous condition. -Asked for consideration on fees due to the situation and was told it was referred to the property manager who never called us nor followed up on anything. This is unprofessional, inconsiderate, felt deceptive. This property deserves the best clients and likewise we deserve the quality service it represents. Hyatt has a 5 star reputation. I am not sure the owner is aware & we couldnt reach him.
2021년 12월에 4박 숙박함

10/10 - 훌륭해요

ANDREW 님, Oxford

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 10월에 5박 숙박함
답변 제공: Megan 님, 2022년 11월 30일
We look forward to seeing you! Thank you for your stay! :)

10/10 - 훌륭해요

Kerri R.

좋아요: 청결 상태
Breathtaking Beachfront
This condo is an amazing Beachfront property with tons of amenities! One of our favorites was complimentary kayaks and paddleboards and non-crowded Beach chair area. In my opinion, this is the best stretch of Siesta! The condo had plenty of supplies(towels, blankets, cookware,etc...), comfortable furniture and one of the bedrooms was set up with a desk to work at which was important for our group who needed to work remotely part of our stay. The biggest drawback to this property was that we were only allowed 2 key cards. Since it is privately owned (not resort owned) they front desk could not provide additional keys. So amongst the 4 of us we had to do some pretty heavy coordination and often had to ask resortl staff to open doors/gates for us. The key card was required to swipe in/out of the pool and beach along with in some of the elevators. Really cumbersome - but I appreciate the security it provided for the property. I also really appreciated having covered parking.
2020년 10월에 7박 숙박함

10/10 - 훌륭해요

TonyK 님, Seattle, WA

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
3 bedroom unit that we stayed at was amazing. Location is near some good local restaurants and ice cream creamery.(Ice Cream was one of the best places I ever went to) Morning walks on the beach can take you to Siesta Key Beach. The first two days, ocean was calm so we enjoyed every minute of it. Free chairs and umbrella at the beach offered by the property which was nice. Pool and Jacuzzi was clean and the landscape around it looks amazing.
2020년 10월에 7박 숙박함
답변 제공: Nick O. 님, 2020년 11월 1일
Tony, Thank you we are glad you enjoyed your stay. We hope to see you again in the future.

10/10 - 훌륭해요

Daysi L.

좋아요: 청결 상태
Wonderful summer vacation
Thoroughly enjoyed our stay at this property. The room was large and well appointed. The friendliness of the staff at the Hyatt was exceptional. Looking forward to returning to this property in the future.
2019년 7월에 7박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
Construction noise not disclosed. Only two access keys given for a party of six without any clear rational as to why more were not available. This made coordinating difficult given the need for key access to hotel, rooms and the beach. Unresponsive management upon requests for more keys. Keys were disabled the day before departure leaving guests stranded on the beach. Air conditioner not effective in keeping the unit comfortable in hot climate.
2019년 6월에 4박 숙박함
답변 제공: Management 님, 2019년 7월 3일
Thank you for your valuable feedback. We are currently working on issues that you have brought to our attention.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staying at The Residences #310 was like being at home! The condo was beautifully decorated. Very clean and I can’t think of anything it didn’t have that we needed. The entire property was very well maintained and the staff helpful and friendly. Beachside Management was easy to work with, communication was great and they were very professional.
2019년 3월에 7박 숙박함
답변 제공: Daniel 님, 2019년 4월 17일
I would like to thank you for staying with us at Beachside Management! We are delighted that you enjoyed your stay. Thank you so much for sharing your kind words. Comments such as yours have a lasting impact on our staff’s morale and encourage them to maintain a high standard of excellence so every guest departs with warm memories.

8/10 - 좋아요

Paula

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Para mejorar
El departamento es muy amplio y en ese sentido cumplió con mis espectativas Lo que nunca imaginé que un departamento Tan lujoso y después de haber pagado tanto para pasar 17 días de vacaciones no tuve servicio de limpieza Solamente vinieron dos días de los 17 y no pudieron hacerme limpieza profunda porque no correspondía y tampoco limpiarme los baños con lavandina porque está prohibida (increíble) La chica que vino a repasar se notaba con pocas ganas de trabajar..., Cuando llegue estaba el lava plato lleno de vajilla recién lavada cuando hubiera correspondido tener toda la vajilla guardada en su lugar Lo otro que me molesto es que ante cualquier reclamo debes dirigirte a 20 cuadras de donde uno está hospedado por lo cual nunca lo haces
2018년 1월에 8박 숙박함
답변 제공: Linda T 님, 2018년 6월 10일
thank you for leaving your feedback

10/10 - 훌륭해요

ms kay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent location. A little confusing having to go to a different address to register and then register again on site. Condo was exceptionally clean with everything one would want for a good vacation. Excellent - would repeat stay.
2017년 12월에 3박 숙박함
답변 제공: Curtis Andrews 님, 2018년 1월 22일
Thank you for your great rating.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Extremely nice, comfortable stay. As the name says more a residence than a hotel. Wolf and Sub Zero appliances, beautiful decor. Steps to the beach. Would definitely stay again!
답변 제공: Linda T 님, 2018년 6월 10일
thank you so much! Please come back and see us

10/10 - 훌륭해요

Daniel 님, Fort Lauderdale

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
facilities & rooms and location are excellent
The room was larger than expected, the facilities are great (chairs included at the beach, kayaks, cabanas, everything included. First time I see that in this area, and it was a great surprise as compared to other hotels where you need to pay for every "extra", and the location is superb. Hotel it's right on the beach, in an area that is not crowded (at least not at this time of the year - October 2016), so we could take advantage of all services in a very relaxed environment, without "fighting" with many people around. And finally, the continental breakfast is also great and included too.

8/10 - 좋아요

Cari

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Nice Hotel - Terrible Service and Communication
When we checked in we were almost turned away because the hotel did not have our reservation, even though we had a confirmation and were fully paid. They finally figured out that it was through another rental agent (Beachside Management) who ONLY rents this one unit in the building. Beachside Management had never reached out to me to say that I had to go to their office to get keys to the unit, not a great start to the stay. We were excited about the paddle boards and kayaks that would be included in the resort fee we paid. Once we got out to the beach we realized that there was a red tide and there were dead fish everywhere and a horrible smell. It would have been nice if the hotel or the rental agency would have mentioned this when we inquired about using the kayaks and paddle boards. The Hyatt was very nice but you could tell the staff was upset that this other company was renting this unit and it made it uncomfortable for us. Overall the hotel is wonderful and the rooms are very well appointed. We had a few broken and missing items in our room that we made the rental agency aware of. They also never gave us instructions for check out so we had to call and get instructions, they let us have an extended check out. Then we received a call asking us why our stuff was still in our room... TERRIBLE COMMUNICATION - stay away from Beachside Management, they do not know what they are doing.