숙박 시설 내 편의 시설/서비스

페어필드 인 앤 스위츠 사바나 다운타운/히스토릭 디스트릭트 여행 후기

3 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 492개" "
평점 8 - 좋아요. 1001개 이용 후기 중 279개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 123개" "
평점 4 - 별로예요. 1001개 이용 후기 중 70개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 37개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

hyunjoong

2020년 3월에 3박 숙박함

2/10 - 너무 별로예요

Angela

They were actually not open. I called the property an hour before check in to be told they have been closed since mid February. They attempted to make it right by booking us into the Best Western for free. That hotel was just gross. Homeless people walking around outside our door. We ended up leaving and paying for an entirely different hotel. Did not feel safe there.
2024년 4월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 4일
Dear Angela, We sincerely regret your experience; we never intend to relocate any guests. I'm sorry we disappointed you and I'm sure that was frustrating after a long day of travel. It was our pleasure to cover the cost of your first night at another hotel for the inconvenience we caused you. I appreciate you taking the time to share your review, and we hope you might consider a return in the future. Sincerely, Robin Stascheit, GM

10/10 - 훌륭해요

Jeremy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely wonderful property, New and caring staff
답변 제공: GM 님, 2024년 3월 6일
Dear Jeremy, I know I am biased, but I feel we have the finest staff in Savannah. Thank you for taking time out of your day to rate your experience and compliment the team here. We enjoyed hosting you and hope to welcome you back soon. Best, Robin Stascheit, GM

10/10 - 훌륭해요

Scott

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cliff at the front desk was very accommodating and the valet when we arrived and left were very helpful, definitely would recommend and will stay again!!
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 17일
Dear Scott, It’s splendid to hear that you had a great stay. We're delighted our team members elevated your experience with their top-notch service. Your appreciation is greatly valued. Thank you, and we look forward to welcoming you back in the future for another wonderful experience. Best, Robin Stascheit, GM

10/10 - 훌륭해요

Jessica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check-in was a pleasure due to the front desk clerk, Sarah. She was pleasant, helpful, and professional!
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 3일
Dear Jessica, Thank you for your review; I am delighted to hear of the exceptional service you received and look forward to sharing your praise! It was a pleasure to host you; we hope you will visit us again soon. Best, Robin Stascheit GM

10/10 - 훌륭해요

Brenda

좋아요: 청결 상태, 직원 및 서비스
Did not like construction workers all over.
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 2일
Dear Brenda, Thank you for sharing the awesome rating of your overall experience. We enjoyed hosting you and hope you might visit us again soon. Best, Robin Stascheit, GM

4/10 - 별로예요

AnaMaria

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The room did not have warm water. Cold or got no medium term. It was too late to switch rooms They gabe us a new toom next day
2024년 1월에 2박 숙박함
답변 제공: GM 님, 2024년 2월 1일
Dear AnaMaria, I am sorry to hear that your stay did not start off well due to a maintenance issue that we were unable to address quickly enough. I want you to know that we value your business and feedback, and we can assure you that your experience is not typical of our standards. We would appreciate it if you would consider returning in the future, as we are confident that we can provide you with a better experience. Sincerely, Robin Stascheit, GM

4/10 - 별로예요

실제 이용하신 고객

가족 여행
2024년 1월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 18일
Dear Anonymous, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Robin Stascheit, GM

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 1일
Dear Karen, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Robin Stascheit, GM

8/10 - 좋아요

James

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Misty

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Girls trip
Amazing staff and location. Great for a girls getaway.
2024년 1월에 3박 숙박함
답변 제공: GM 님, 2024년 1월 12일
Dear Misty, I am glad that your 'girls trip' was enhanced by our wonderful staff and the friendly service they provide. Thank you for your feedback and your patronage. We hope that every time your travels bring you to the Savannah area we will be your first choice for lodging. Best, Robin Stascheit, GM

8/10 - 좋아요

Meribeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We were very unhappy that we booked with you and it was 139 per night. When we checked out it was 200. It was a beautiful facility but we will never book again
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 11일
Dear Meribeth, Thank you for being our guest and sharing a review. Our quoted rates don't include taxes, parking, and any additional charges accrued during your stay with us. I apologize for any confusion and hope you reconsider a future return trip. Sincerely, Robin Stascheit, GM

10/10 - 훌륭해요

Midalis

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Tracy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: GM 님, 2024년 1월 10일
Dear Tracy, We love to see five stars on our review ratings! Thank you so much for taking the time to let us know that you had an exceptional experience. We enjoyed hosting you and hope you find a reason to visit again soon. Best, Robin Stascheit, GM

10/10 - 훌륭해요

M

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great stay at this Fairfield Inn. Very convenient location for walking around downtown Savannah. My room was very comfortable and modern. The staff was very attentive, especially the concierge Cate who provided many good suggestions for activities/dining.
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 10일
Dear M, It was our pleasure to host you, and your kind review humbles us. Thank you so much for choosing to spend your time in Savannah at our Fairfield Inn & Suites. We are ready and waiting to welcome you back anytime you return to the area. Best, Robin Stascheit, GM

10/10 - 훌륭해요

Wanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

4/10 - 별로예요

Kellie

2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 28일
Dear Kellie,We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and we hope to serve you better in the future. Thank you for staying with us.Sincerely,Robin StascheitGeneral Manager

8/10 - 좋아요

George

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함

8/10 - 좋아요

Tyler

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was great for Savannah. 5 minutes walk to restaurants and bars. 10 minutes to the river. Parking is expensive @ $35/night for valet... Our first valet person didn't know how to put a stickshift in reverse. Our second valet person couldn't drive a manual gearbox at all so I had to go get the car myself. Also, the breakfast leaves plenty to be desired. It was okay for the price but I wouldn't write home to mom about it.
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 9일
Dear Tyler, Our convenient location is a major benefit that separates us from our competitors. Thank you so much for being our guest and taking the time to let us know that, while there were some hiccups along the way, you had a great stay overall. We appreciate your review and hope to host you again should you return to the area. Best, Robin Stascheit, GM

10/10 - 훌륭해요

Nathanial

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff and location were amazing!
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 9일
Dear Nathanial,Thank you very much for taking the time to reflect on your stay with us and for sharing your experience with fellow travelers. We're happy to learn that our amazing staff and location were the highlights of your visit. It’s great to hear that we provided you with a satisfying stay. We look forward to welcoming you back in the future.Best,Robin StascheitGeneral Manager

10/10 - 훌륭해요

Sherry

2023년 12월에 2박 숙박함

8/10 - 좋아요

Wilbert J 님, Atlanta

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함

8/10 - 좋아요

Nidia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was fantastic! One of the best breakfast I've seen with plenty of food and different options. Location super convenient to go walking distance to the trolleys, stores,restaurants and bars on the historic district. I just think the valet park
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 30일
Dear Nidia,We appreciate you sharing your kind recommendation. It's great that you enjoyed our breakfast, location, and service. Thank you for taking the time to review our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.Best,Robin StascheitGeneral Manager

10/10 - 훌륭해요

Dianalin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was walking distance to River Walk. We arrived late at night and we had trouble finding the hotel. We called the hotel to ask for directions. Luckily we were parked at a Chevron gas station located right next to the hotel. Sarah, the hotel front desk receptionist, walked over to the gas station and instructed us how to get to the front door of the hotel. She went above and beyond and we were so appreciative for helping us. We really enjoyed our stay in Savannah.
답변 제공: GM 님, 2023년 12월 28일
Dear Dianalin, I am glad to hear that your stay was enhanced by our wonderful staff and the friendly service they provide. Thank you for your feedback and your patronage. We hope that every time your travels bring you to the Savannah area we will be your first choice for lodging. Best, Robin Stascheit, GM

10/10 - 훌륭해요

Kimberly A.

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and helpful staff, right near all the shopping and riverfront!
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 27일
Dear Kimberly A., We are thrilled to learn you had a lovely weekend and enjoyed our top-notch customer service and fun location. We appreciate you sharing your kind review with us and other travelers. Please revisit us soon. Best, Robin Stascheit, GM

2/10 - 너무 별로예요

Jun 님, Frederick

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We were misled by the nice pictures of the hotel without realizing the unsafe surroundings. My wife and daughter got so cared, so I had to drive them away immediately without checking-in. As the booking is non-cancellable, we could not get a waiver even after Expedia’s reaching out to the hotel. Most importantly, it totally screwed up our plan for enjoying a peaceful pleasant Christmas Eve in my dream vacation place in Georgia!!!
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 27일
Dear Jun, Guest safety is our top priority. We live and work in this area and overall find it to be very safe. I'm very sorry that you were not comfortable in our neighborhood and chose not to stay. Thank you for taking the time to review your experience. Sincerely, Robin Stascheit, GM

8/10 - 좋아요

Roger 님, Knightdale

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

8/10 - 좋아요

matt

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Bryant

2023년 12월에 1박 숙박함

8/10 - 좋아요

Larry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Sidney

2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 27일
Dear Sidney, Thank you for this flawless rating. We enjoyed hosting you and hope to do so again soon. Best, Robin Stascheit, GM

8/10 - 좋아요

Kerryn

좋아요: 청결 상태, 직원 및 서비스

4/10 - 별로예요

John

2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 2일
Dear John, We want all of our guests to feel comfortable during their stay, and we apologize that this was not the case for you. If you happen to visit the area again, we hope to provide a better experience for you. Thank you for choosing to stay with us. Sincerely, Robin Stascheit, GM

10/10 - 훌륭해요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Last minute trip
The concierge Cate was very helpful in making reservations for us. Check in was easy and staff was friendly. The room was clean and bed very comfortable. The location is good, we parked in garage across the street instead of using valet.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 10일
Dear Kelly,We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and serves as encouragement to our team who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return.Best,Robin StascheitGeneral Manager

10/10 - 훌륭해요

Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is the fifth time I stay here in my travels. Love the area
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 7일
Dear Maria, Welcome back and thank you for sharing your review of another wonderful stay at our Fairfield Inn & Suites. Our staff takes great pride in providing service and accommodations that keep guests coming back. Thank you for your continued patronage, and please visit again soon. Best, Robin Stascheit General Manager

10/10 - 훌륭해요

Vivian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The ability to provide my housing needs when other hotels were filled up.
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 29일
Dear Vivian, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Robin Stascheit General Manager

10/10 - 훌륭해요

Wayne

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Downtown was convenient to the city market and lots of food choices!
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 5일
Dear Wayne,We are thrilled to hear from you and to learn that our location was convenient for your trip while visiting our great city. We appreciate your kind review and hope you will think of us again should you return to our area.Best,Robin StascheitGeneral Manager

8/10 - 좋아요

Alvin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No dining and very expensive parking
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 28일
Dear Alvin, We appreciate your review. Your valuable feedback is very important and allows us to monitor and continually improve our property. Thank you for staying with us, and we hope to have an opportunity to serve you again. Best, Robin Stascheit General Manager

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good staff and good location
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 28일
Dear Peter,Thank you very much for taking the time to reflect on your stay with us and for sharing your experience with fellow travelers. We're happy to learn that our good staff and location were the highlights of your visit. It’s great to hear that we provided you with a satisfying stay. We look forward to welcoming you back in the future.Best,Robin StascheitGeneral Manager

6/10 - 괜찮아요

Jane

별로예요: 청결 상태
2023년 11월에 4박 숙박함
답변 제공: GM 님, 2023년 11월 22일
Dear Jane, It was our pleasure hosting you, and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, Robin Stascheit General Manager

8/10 - 좋아요

Christina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Overall was good but parking is inconvenient
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 21일
Dear Christina,It was our pleasure hosting you, and we look forward to a return visit. I have noted your feedback on parking and thank you for choosing us.Best,Robin StascheitGeneral Manager

10/10 - 훌륭해요

Cheryl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Veronica

2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 27일
Dear Veronica, Fantastic! We are so happy you had a great stay and hope to welcome you back soon. Best, Robin Stascheit, GM

6/10 - 괜찮아요

Melanie

별로예요: 청결 상태, 객실의 편안함
Service was not good at this hotel. When we checked in person at the front desk was not friendly and didn’t really give us any information regarding the hotel. Normally a hotel room has a book in the room that shows the Wi-Fi password and places to eat or pizza delivery places and there was nothing. We found out when we asked that there was no password, but that meant the Wi-Fi was not secured which is ridiculous. The bed was uncomfortable. The pillows were horrible and the room was not clean.
2023년 11월에 3박 숙박함
답변 제공: GM 님, 2023년 11월 14일
Dear Melanie, I am sorry to hear that we missed an opportunity to impress you on your recent visit. Thank you for taking the time and caring enough to share your thoughts with us. I can assure you that your comments will be passed along to the entire team and we all hope you will give us another chance to earn your praise in the future. Sincerely, Robin Stascheit General Manager

8/10 - 좋아요

Robin

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was expecting the bar to be open but it was closed every day except our last day
2023년 10월에 5박 숙박함
답변 제공: GM 님, 2023년 11월 8일
Dear Robin, While it was not perfect, I am happy to see that your stay was pleasant. Thank you so much for your valuable feedback regarding the bar and for choosing our Fairfield Inn & Suites. We hope to welcome you back for a flawless experience in the future. Best, Robin Stascheit General Manager

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Typical fairfield inn, the staff was very friendly, the beds are terrible.
2023년 10월에 3박 숙박함
답변 제공: GM 님, 2023년 11월 3일
Dear Chelsea,We are thrilled to hear that we provided you with a great stay overall. Your kind review is appreciated and encourages our team, who works hard to deliver remarkable service. I have noted your comments regarding our beds. Thank you for selecting our hotel and for taking the time to share your experience. We hope to see you again.Best,Robin StascheitGeneral Manager

10/10 - 훌륭해요

Vernon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Lobby furnishings stained and need replacing. Breakfast and housekeeping staff were awesome! We had an enjoyable stay.
2023년 10월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 2일
Dear Vernon,It is lovely to hear you had a great stay at our hotel. We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us. I’ve taken note of your feedback regarding our lobby furniture. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future.Best,Robin StascheitGeneral Manager

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: GM 님, 2023년 10월 28일
Dear Anonymous,I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon!Best,Robin StascheitGeneral Manager

10/10 - 훌륭해요

Reinaldo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Uma boa escolha
Atendimento correto.
2023년 10월에 2박 숙박함
답변 제공: GM 님, 2023년 10월 27일
Dear Reinaldo, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Sincerely, Robin Stascheit General Manager

10/10 - 훌륭해요

Bradford

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함