The hotel staff was excellent and extremely helpful. The room we were in was a bit dated and could use some love. We struggled to get items needed for our room (toilet paper, coffee, towels, etc.) as room service did not come so we kept having to bug the front desk. Our TV remote was also missing from the room so we could not use that. We loved the location and the pool/hottub and paired with the staff, it made the hotel worth it.