BBQ/피크닉 공간

레지던스 인 바이 메리어트 서배너 에어포트 여행 후기

3 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 407개 이용 후기 중 231개" "
평점 8 - 좋아요. 407개 이용 후기 중 89개" "
평점 6 - 괜찮아요. 407개 이용 후기 중 30개" "
평점 4 - 별로예요. 407개 이용 후기 중 31개" "
평점 2 - 너무 별로예요. 407개 이용 후기 중 26개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

Taegyun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
매우 깨끗한 시설이었으나, 묶었던 방은 에어컨디셔너의 소음이 매우 커서 잠자는데 불편했습니다.
2017년 11월에 2박 숙박함

8/10 - 좋아요

Melissa 님, Blythewood

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location
2024년 4월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 21일
Dear Melissa, We are so happy you chose Residence Inn Savannah Airport for your recent visit to Savannah. Reading your comments absolutely made our team's day! Our location is one of our greatest features, so thank you for pointing that out for future travelers. We hope to welcome you back soon.Sincerely,Letesha FrazierAsst General Manager

8/10 - 좋아요

SHERRY

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Really nice property, felt safe, nice staff, nice rooms, near Tanger Outlet and restaurants. My family had a great time. My only issue is the cleanliness. I had an issue in one room and was easily switched to another by an accommodating staff but the second room was also lacking in cleanliness. Really nice hotel, hot breakfast, it was just the cleaning.
2024년 4월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 4월 9일
Dear SHERRY, It is great to learn how much you and your family enjoyed your time with us and liked our convenient location, beautiful property, and service. However, we would like to apologize for any cleanliness oversights you encountered. We have shared your comments with our housekeeping staff, and we want to thank you for this valuable feedback. Thank you for choosing us, and we look forward to your next stay.Sincerely,Letesha FrazierAsst General Manager

2/10 - 너무 별로예요

katie

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property didn't have room type we reserved via Expedia. Refused to upgrade even with offer to pay more. Also claimed hotel was completely booked. We checked out and left to find another hotel (ended up driving an hour and a half) Assistant manager was extremely rude and unhelpful.
2024년 3월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 3월 29일
Dear Katie, We apologize for the inconvenience you experienced during your recent stay with us. It is regrettable that we were unable to accommodate your requested room type and that our team did not handle the situation with the level of professionalism and assistance you rightfully expected. Your feedback is valuable, and we will address these issues internally. We understand the frustration this may have caused, and we hope you will give us another opportunity to show you the hospitality we are known for providing.Sincerely,Letesha FrazierAsst General Manager

10/10 - 훌륭해요

Anne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy access to restaurants and highways.
2024년 3월에 1박 숙박함
답변 제공: Asst General Manager 님, 2024년 3월 25일
Dear Anne, We are delighted you had a great stay with us and found Residence Inn Savannah Airport conveniently located near restaurants and highways! Our team strives to ensure a seamless experience for our guests. Thank you for your positive feedback, and we hope to welcome you back for another enjoyable visit soon!Sincerely,Letesha FrazierAsst General Manager

10/10 - 훌륭해요

Daniel

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff
2024년 3월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 3월 24일
Dear Daniel, We are delighted you had a positive experience with our staff at Residence Inn Savannah Airport! Providing exceptional service is our priority, and we're glad our team made your stay enjoyable. Thank you for your kind words, and we look forward to welcoming you back for another great stay soon!Sincerely,Letesha FrazierAsst General Manager

10/10 - 훌륭해요

Carla

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice clean spacious suites
2024년 3월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2024년 3월 23일
Dear Carla, We are delighted you enjoyed our spacious suites at Residence Inn Savannah Airport. Providing a clean and comfortable environment for our guests is our top priority. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future!Sincerely,Letesha FrazierAsst General Manager

10/10 - 훌륭해요

Eugene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Assistant General Manager 님, 2024년 3월 18일
Dear Eugene, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Residence Inn Savannah Airport. We look forward to your return and wish you all the best with your future travels.Sincerely,Letesha FrazierAsst General Manager

2/10 - 너무 별로예요

Kristy

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
We booked in a hurry due to a cancelled flight. Went into our room, which looked very worn but smelled clean. I checked the mattresses and found signs of bedbugs. Staff gave us another room across the hotel, where the lights didn't work and the pull out mattress was alarmingly stained red. I refused this room as well and cancelled the reservation. The staff tried to be accommodating and were very nice, but I wouldn't consider returning.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 4일
Dear Kristy, We sincerely apologize for the disappointing experience you encountered during your stay with us. Your comfort and satisfaction are our utmost priorities, and it's disheartening to learn that we fell short of meeting your expectations. We deeply regret the issues you experienced with your initial room and the subsequent room change. Please accept our sincerest apologies for any inconvenience caused. Your feedback is invaluable, and we will use it to address and improve our services to ensure a more enjoyable experience for our guests. While we understand your decision not to return, we hope you'll reconsider and give us another opportunity to exceed your expectations in the future.Sincerely,JacQueline SmallsGeneral Manager

10/10 - 훌륭해요

Khia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
we throughly enjoyed our stay here! we only stayed for one night to attend a concert, but it was such a convenient stay. the staff was very nice and helpful and there are multiple stores and restaurants around! 10/10, would definitely stay here again.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 20일
Dear Khia, We are glad you chose to stay with us while in town for the concert. Your kind words are most appreciated, particularly those noting the gracious hospitality provided by our associates. We are thrilled to read our great location with multiple stores and restaurants nearby was perfect for your visit! It was a pleasure hosting you at Residence Inn Savannah Airport, and we look forward to you joining us again soon.Sincerely,JacQueline SmallsGeneral Manager

10/10 - 훌륭해요

Kele

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 9일
Dear Kele, We are delighted with your rating! It's wonderful to know that you enjoyed so much about your time at Residence Inn Savannah Airport. We look forward to serving you again in the future.Sincerely,JacQueline SmallsGeneral Manager

10/10 - 훌륭해요

Patricia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nothing lacking - super fast and friendly check-in, spotless room, overall hotel was clean, safe, and quiet. Will definitely use this as my stopover for future drives along Route 95.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 6일
Dear Patricia, We are delighted to hear about your positive experience at Residence Inn Savannah Airport! It's fantastic that you enjoyed a seamless and friendly check-in, spotless rooms, and a clean, safe, and quiet environment. We appreciate your kind words and look forward to being your preferred stopover on future drives along Route 95. Thank you for choosing us!Sincerely,JacQueline SmallsGeneral Manager

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Woundful
Woundful stay!
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 24일
Dear Joseph, We are thrilled you had a wonderful stay at Residence Inn Savannah Airport! Your positive feedback means a lot to us. If there's anything specific that made your stay great, we'd love to hear more so we can continue to provide exceptional experiences. Thank you for choosing us, and we hope to welcome you back soon!Sincerely,JacQueline SmallsGeneral Manager

10/10 - 훌륭해요

Jerry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was just great
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 6일
Dear Jerry, We are delighted to hear that your stay at Residence Inn Savannah Airport was fantastic! Thank you for your positive feedback. Our team aims to provide exceptional experiences, and we're thrilled we could make your stay memorable. We hope to welcome you back for another wonderful stay soon!Sincerely,JacQueline SmallsGeneral Manager

6/10 - 괜찮아요

Carl

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The breakfast was really good. The staff worked really hard to help people. The lights in the bedroom didn't work. We called the front desk. But there wasn't anything they could do at that time.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 28일
Dear Carl, It is great to know you enjoyed your visit to Savannah. We are also pleased you liked our breakfast and service; however, we are disappointed to hear about your concerns with the lights in your room. This will be addressed to ensure we are well-poised to serve you in the future. Thank you for being so patient; we look forward to welcoming you back soon.Sincerely,JacQueline SmallsGeneral Manager

6/10 - 괜찮아요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Bad bed
The state of this hotel was very nice. We stayed in a suite and the room was nice. However, the bed was extremely uncomfortable.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 2일
Dear Michael, We appreciate your feedback regarding your recent stay. We're pleased to hear that you found the hotel and suite to be in good condition. However, we apologize for any discomfort you experienced with the bed. Your comfort is important to us, and we will take your feedback into consideration to ensure we continue providing excellent experiences for our guests. We hope to have the opportunity to welcome you back in the future.Sincerely,JacQueline SmallsGeneral Manager

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A wonderful stay
Super friendly staff. Everyone was very helpful. Very clean room and lobby area. Excellent free breakfast. We had a wonderful stay.
2023년 8월에 2박 숙박함
답변 제공: General Manager 님, 2023년 8월 18일
Dear Steven, Thank you for allowing us to host your recent visit to Savannah. Your kind words are most appreciated, particularly those noting the gracious hospitality provided by our associates. We are thrilled to read that you enjoyed the comfort of our well-maintained accommodations and the delicious breakfast. On behalf of all of us at Residence Inn Savannah Airport, the pleasure was ours, and we look forward to you joining us again soon.Sincerely,JacQueline SmallsGeneral Manager

10/10 - 훌륭해요

Jean

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 7월에 6박 숙박함
답변 제공: General Manager 님, 2023년 7월 30일
Dear Jean, It was a pleasure having you as our guest at Residence Inn Savannah Airport. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Sincerely,JacQueline Smalls,General Manager

4/10 - 별로예요

Scott

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointing
Lost water first day. Had a funeral to attend. Couldn’t find another hotel to take us in that early in day. Breakfast was just average . To top it off , had 2 pair of glasses ( one prescription), other sun). Stolen from our room. Unbelievable…. Was told I would get a rebate or refund. Still waiting on that .. prob won’t get it ..
2023년 7월에 4박 숙박함
답변 제공: General Manager 님, 2023년 7월 27일
Dear Scott, Thank you for staying with us and sharing these details. Please accept our condolence for the departed soul. We are disappointed to learn of your concerns with no water during your stay. Also, the safety and security of our guests and their belongings are of utmost importance, and it is concerning for us to read your comments. All reports of missing items are taken very seriously, and we are investigating the matter. Please feel free to reach out to us for any assistance. We would welcome another opportunity to make your next stay exceptional.Sincerely,JacQueline SmallsGeneral Manager

6/10 - 괜찮아요

Heidy

가족 여행
It wasn’t really clean and the shower looked gross bad smells no pleased with it
2023년 7월에 2박 숙박함
답변 제공: General Manager 님, 2023년 7월 11일
Dear Heidy, Thank you for taking the time to provide feedback on your recent stay. We apologize if the cleanliness of your room did not meet your expectations. Our housekeeping team strives to maintain high standards, and we will address your concerns to ensure improvements are made. Regarding the shower, we appreciate you bringing this to our attention and will investigate the issue further. We value your feedback as it helps us to enhance our guest experience. We hope to have the opportunity to welcome you back in the future for a more satisfying stay.Sincerely,JacQueline SmallsGeneral Manager

10/10 - 훌륭해요

Mayra

2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 11일
Dear Mayra, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Residence Inn Savannah Airport, and we look forward to welcoming you again soon.Sincerely,JacQueline SmallsGeneral Manager

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Check for extra charges
I would steer away from this hotel. They sneaked a charge to cover the whole night on top of what I paid through hotels.com, so ended up paying the same rate twice. Took me multiple days and multiple calls and I have yet to resolve the issue. They didn't even disclose the extra charging, I had to find it myself on my bank account statement.
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 5일
Dear Guest, Thank you for bringing this matter to our attention. We apologize for any confusion or inconvenience you experienced regarding the charges. We strive to provide excellent customer service and will address your concerns with our team. Since this is an anonymous review, we recommend reaching out to us at the hotel to discuss and resolve this issue. Your feedback is important to us, and we appreciate your patience in allowing us to address this matter.Sincerely,JacQueline Smalls,General Manager

8/10 - 좋아요

Carla

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was very good. The hotel is immaculate
2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 1일
Dear Carla, Thank you for your review of Residence Inn Savannah Airport! We're delighted you had a very good experience with us. Maintaining a clean and immaculate environment is a top priority for us, and we're thrilled that you noticed and appreciated it. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future. Thank you for choosing to stay with us!Sincerely,JacQueline SmallsGeneral Manager

10/10 - 훌륭해요

Angelito

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: General Manager 님, 2023년 6월 24일
Dear Angelito, Thank you for staying with us at Residence Inn Savannah Airport and for the excellent rating. We are delighted we exceeded your expectations and that you had a great experience. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,JacQueline SmallsGeneral Manager

8/10 - 좋아요

Jacob

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly staff, minor cleanliness issues.
Great stay overall, but there was a hair in the shower. Very friendly and helpful staff.
2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 6월 13일
Dear Jacob, Thank you for being our guest and for the kind remarks about our hospitality. It is genuinely our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist our guests. However, we regret any oversight in preparing your room and will address this with the team. We appreciate your feedback and look forward to hosting you again at Residence Inn Savannah Airport.Sincerely,JacQueline SmallsGeneral Manager

10/10 - 훌륭해요

Mohammed

2023년 5월에 4박 숙박함
답변 제공: General Manager 님, 2023년 6월 5일
Dear Mohammed, Thank you for your recent stay at the Residence Inn Savannah Airport and for posting such a generous review of our hotel. It is a pleasure to know we exceeded all of your expectations! We enjoyed having you as our guest, and we hope to see you again on your next trip to Savannah. Sincerely,JacQueline SmallsGeneral Manager

4/10 - 별로예요

Warren

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Liked that it was close to the Airport. Dislike included mattress on pullout needs replacement, had to hunt down sheets for the pullout, room need some attention for repair, noisy, and the staff did not seem to happy to be there.
2023년 4월에 1박 숙박함
답변 제공: General Manager 님, 2023년 4월 25일
Dear Warren, Thank you for spending time in Savannah with us and sharing these details. We are disappointed to learn of your concerns with the bedding for the pullout; we have shared your comments appropriately, and we appreciate you bringing this to our attention. Also, we are sorry for the other concerns mentioned. We can truly understand how these experiences added to a frustrating visit. We take your feedback seriously and will discuss your concerns with the relevant associates to ensure this is not repeated. Thank you for pointing out our convenient location close to the airport. We hope you will revisit and allow us to deliver the outstanding experience you deserve.Sincerely,JacQueline SmallsGeneral Manager

2/10 - 너무 별로예요

Aryn

2023년 3월에 1박 숙박함
답변 제공: General Manager 님, 2023년 4월 23일
Dear Aryn, Thank you for choosing to spend your time here in Savannah with us. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience.Sincerely,JacQueline SmallsGeneral Manager

6/10 - 괜찮아요

RICHARD 님, RICHFIELD

2023년 3월에 1박 숙박함
답변 제공: General Manager 님, 2023년 4월 17일
Dear RICHARD, We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Sincerely,JacQueline SmallsGeneral Manager

10/10 - 훌륭해요

Amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 2박 숙박함
답변 제공: General Manager 님, 2023년 3월 29일
Dear Amanda, Having you as our guest at Residence Inn Savannah Airport was a pleasure. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Sincerely,JacQueline SmallsGeneral Manager

2/10 - 너무 별로예요

leah

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함
답변 제공: General Manager 님, 2023년 4월 3일
Dear leah, We are disappointed that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to delivering excellent service and accommodations.Sincerely,JacQueline SmallsGeneral Manager

8/10 - 좋아요

Jelea

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the location, cleanliness and the staff was great. I wish for more selection with breakfast and the phone didn’t work. Overall I had a really good experience there.
2023년 3월에 1박 숙박함
답변 제공: General Manager 님, 2023년 3월 14일
Dear Jelea, Thank you for staying with us. Your kind words are most appreciated, particularly those noting the gracious hospitality provided by our team. We are thrilled to read that you felt so at home with us and that our great location was perfect for your visit! We have noted your feedback regarding breakfast options and in-room amenities; we will share them with our team accordingly. On behalf of all of us at Residence Inn Savannah Airport, the pleasure was ours, and we look forward to you joining us again soon.Sincerely,JacQueline SmallsGeneral Manager

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room set up. Staff.
2023년 2월에 1박 숙박함
답변 제공: General Manager 님, 2023년 2월 25일
Dear Jennifer, Thank you for staying with us at Residence Inn Savannah Airport and for your kind review. We are pleased you enjoyed our accommodations and courteous associates. We appreciate your business and look forward to seeing you again soon.Sincerely,JacQueline Smalls,General Manager

2/10 - 너무 별로예요

huiling

2022년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 2월 14일
Dear Huiling, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Sincerely,JacQueline SmallsGeneral Manager

4/10 - 별로예요

Joseph 님, Cocoa Beach

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
The room wasn't cleaned properly. There was a dirty washcloth in the bathroom and half of a sub in the refrigerator. Also, without telling me, they automatically put a $20 hold on my VISA for incidentals which still hasn't cleared. For the high price that I paid, this was unnecessary. Go someplace else. There are a lot of choices around there.

10/10 - 훌륭해요

Dorothy 님, Holden

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love residence inns. Always a great stop & comfortable rooms
2022년 12월에 1박 숙박함

8/10 - 좋아요

linda

2022년 12월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No Hot Water Uncomfortable Pullouts Dirty
Stayed in the 2 queen suite with pullout on two separate nights during our two week trip and both rooms had Luke warm to cold water in the shower and uncomfortable pullouts. 1 room was dirty, hair in the shower, and dishes left in the dishwasher. Both rooms couch cushions were covered in stains. Breakfast was good though, so you take the good with the bad on this one.
2022년 12월에 1박 숙박함

2/10 - 너무 별로예요

Jesse

별로예요: 청결 상태, 직원 및 서비스
No hot water and the staff chose to be rude about it when informing us. No housekeeping service. So many other options of where to stay around here, choose anywhere else.
2022년 12월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelkent stay, breakfast buffet and freindly helpful staff
2022년 11월에 10박 숙박함

8/10 - 좋아요

Hala

단체 여행
It was okay great location
2022년 11월에 2박 숙박함

2/10 - 너무 별로예요

Taylor

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was dirty and smelled like bleach. bag on counter with a black substance on it. Needle was found in draw and felt very unsafe staying here. rug was gross I told my kids we are leaving. I want my money back. The staff was to busy sitting in the dining area eating, so I had to go to them and tell them we are leaving. no customer service. PLEASE CONTACT ME ASAP 440-655-7589
2022년 8월에 1박 숙박함

4/10 - 별로예요

Andrekah

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
NOT WORTH THE MONEY
The room was very dirty. We didn’t have tissue or paper towels in the kitchen. There was hair everywhere in the bathroom. Hair on the supposedly clean towels. The shower didn’t look like it has been cleaned in months . The dishes weren’t even clean. Just not a nice hotel at all.
2022년 7월에 2박 숙박함

10/10 - 훌륭해요

Hannah

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms with full kitchen were spacious and in great condition. The lobby and facility were updated and nice. It was quiet. The only minuses were the location of the air vents which blew air on our faces all night long and it would be nice to have another bathroom sink outside the bathroom. It was hard to have 5 people getting ready in the morning at the same time.
2022년 6월에 3박 숙박함

6/10 - 괜찮아요

Seymone

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room had torn up chairs and stained lamp, definitely could tell that the furniture was worn out. Outside area for guests to eat was disgusting. Not many options for breakfast. Paid for the room in advance and was asked to put a card on file with no explanation. When I asked why, said it was for incidentals. Should definitely tell customers why you need their card when they’ve already paid for their room. No one was at the front desk to greet guests when they walked in during arrival. Definitely not the same experience I previously had with this hotel and probably won’t be staying there again.
2022년 5월에 1박 숙박함

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall liked the room. But, didn't like the shower because it only had a partition that left a opening that wasn't covered with a curtain causing cold air to get in and water to get out. Description says had Netflix and a smart tv but only had regular cable.
2022년 5월에 2박 숙박함

4/10 - 별로예요

Victoria

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dust so thick that it is clearly visible at a quick glance, hairs, dirty couch, bugs in kitchen, fitness equipment broken and rusty, pool closed, limited breakfast that was not accurate according to hotel pictures, misleading. No staff at front counter upon check out.
2022년 4월에 1박 숙박함

10/10 - 훌륭해요

Kim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 4월에 6박 숙박함

10/10 - 훌륭해요

barbara

2022년 4월에 1박 숙박함

6/10 - 괜찮아요

Devang

좋아요: 직원 및 서비스
Good location and okay property for a day transit. Pool was closed.
2022년 4월에 1박 숙박함