점심 식사, 저녁 식사, 브런치 제공, 미국 요리
예약 가능 여부 확인

스프링힐 스위트 서배너 다운타운/히스토릭 디스트릭트 여행 후기

3 out of 5
스프링힐 스위트 서배너 다운타운/히스토릭 디스트릭트
150 Montgomery Street, Savannah, GA

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1004개 이용 후기 중 516개" "
평점 8 - 좋아요. 1004개 이용 후기 중 262개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 128개" "
평점 4 - 별로예요. 1004개 이용 후기 중 53개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 45개" "

8.4/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Eunjeong

2023년 11월에 1박 숙박함
답변 제공: Jamie W 님, 2023년 12월 15일
We greatly appreciate you choosing to stay with us and we hope to see you back soon.

4/10 - 별로예요

Wonseok

2020년 10월에 1박 숙박함
답변 제공: Leonard Massey 님, 2020년 11월 9일
Thank you for the review. I apologize for not meeting your expectations and we will do better should you give us another chance.

10/10 - 훌륭해요

Steve

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hot tub not working
2024년 4월에 6박 숙박함

10/10 - 훌륭해요

Krista M

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel hosted a large group I was traveling with. The staff was superb and welcomed our group
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 23일
Dear Krista M,Thank you so much for taking the time to leave us feedback regarding your recent stay. I'm so happy to hear that you and your group had a great experience.We look forward to seeing you the next time your travels bring you to Savannah.

4/10 - 별로예요

Rachelle

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The first room they gave us, the sleeper sofa was disgustingly dirty. We told them. They gave us a new room. New room was fine. But housekeeping only came once in the 6 nights we stayed. I had to call for toilet paper. I had to call anytime we needed clean towels. After calling we waited 2 hours. Nothing. Called again. We were told to come down to the front desk for them. Did that. At 10:30pm knocking at our door, waking kids up, finally housekeeping at the door with towels we asked for hours earlier and had to go get ourselves. Trash was overflowing. When i asked the desk to have the manager call us to discuss this; no one ever called. So the cleanliness was well below where it should be. Very disappointed. Wouldn't stay there ever again or recommend.

8/10 - 좋아요

Nadia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

francesca

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
The bathroom and the carpet were very dirty. Breakfast nice. Pool dirty, overall the hotel was old and smelly
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Kim

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very reasonable price and wonderful service
2024년 4월에 1박 숙박함

8/10 - 좋아요

Carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

barbara 님, HANOVER

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
We checked on quite late but the front desk just went through the motions with no added info. Said there was no close shopping area. The concierge, Marie, however more than made up for the misinformation. She was delightful energetic and went out of her way to please.
2024년 4월에 6박 숙박함

10/10 - 훌륭해요

Melany

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff ! Our room was very clean and the breakfast was also very good
2024년 4월에 2박 숙박함

8/10 - 좋아요

Dan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함

8/10 - 좋아요

Christine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Most of the staff was wonderful, particularly the 1st night front desk staff, breakfast lady and engineer! Very helpful and welcoming. Other than the 2nd evening female at the front desk (cold & not friendly) and outdoor crowd noise the hotel was very well maintained and pleasant.
2024년 3월에 2박 숙박함

8/10 - 좋아요

Martha

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Arna Run

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was in the best location possible, walkable and fun options all around the hotel
2024년 3월에 1박 숙박함

4/10 - 별로예요

Brian

별로예요: 청결 상태, 숙박 시설 상태 및 시설
We traveled here for the bananas game. Upon checkin, we immediately had to request a new room bc our room on the 2nd floor smelled bad and was musty. They moved us to the 4th floor. The room seemed a little better. After unpacking, we noticed how poorly the room had been cleaned. Bathroom areas were gross. Carpet and couch were gross. Bathroom clearly had a mold problem. Baseboards showed mold. Top of wall in bathroom showed mold. Noisy a/c that made ticking noise at night. There is a grilled cheese restaurant on lobby floor and we kept smelling burned cheese and grease in our room. I guess it travels through the vents. The free breakfast was a disappointment. Hot items look inedible. Selections very limited and run out quickly with no restock after requested. My advice is to pay a little more and stay at a nicer place. We’d love to come back to Savannah for another Bananas game. But we definitely won’t be staying here. Definitely gives an ick feeling. Glad to be headed home. Also, $40 per night for parking plus tips is outrageous.

10/10 - 훌륭해요

Jonas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the walkability to the downtown area. The facility was clean.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property close to walkable sites. $40 valet parking only so we parked in another garage and walked
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Johnny 님, Cartersville

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place, and staff was very polite.
2024년 3월에 2박 숙박함

8/10 - 좋아요

Elizabeth 님, Williamsburg

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed our stay at the SpringHill Suites since it was convenient and close to everything. The staff was exceptional and kind. Beds and pillows are comfortable. The only negative review is that it's time for the hotel to be renovated. Carpets in the hallways are torn, Suite bathroom needs to be renovated and painted, everything looks outdated and worn.
2024년 3월에 3박 숙박함

2/10 - 너무 별로예요

Angela

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty and rude staff..I checked out a day prior to my checkout because we couldn’t stand staying there not even 2 nights. When we checked out, the staff didn’t even bother to ask why we were leaving early. Sad!!
2024년 3월에 2박 숙박함

8/10 - 좋아요

Randolph

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Room was spacious and clean but the best part was its location to all of the Historical District.
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Victoria

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved the stay here. Everyone was nice. It was super convenient to everything. If you’re a light sleeper this is not the place for you. All night long you can hear ambulance, fire trucks, and angry honks from the busy street out front. The breakfast was really good. The eggs were weird.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Jennifer

We recently stayed for the weekend. Our room was very narrow despite booking a suite. The room was dirty with stains on the floors and counters and dust on the refrigerator and microwave. The sink in the bathroom wouldn’t drain unless the plug was removed. The pool area looked dirty. The hot tub was cold and the water looked murky. There was trash around the perimeter so needless to say I wouldn’t let my kids in the pool or hot tub. The breakfast was nice, but not enough seating to accommodate the amount of guests. The location was perfect. We could walk everywhere. The concierge was very helpful and assisted in booking a ghost tour for our family. The bartender at the attached restaurant Toasted was friendly and accommodating and made great drinks. Only bummer was that the restaurant was closed on Sunday.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Jose Carlos

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo ok
2024년 3월에 1박 숙박함

8/10 - 좋아요

Amy

좋아요: 청결 상태
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Ted

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We are Marriott owners and have stayed at many different properties over the years. This was one of the worst experiences we’ve ever had. The staff was rude and every request was treated like a terrible inconvenience. The room itself was disgusting, the blankets and sheets were gross, had blood and stains, and the shower didn’t even appear to have been cleaned. We would have pushed the issue, but every question we had for the staff was dismissed or scoffed at. The only areas that were positive were the staff at breakfast, who were all helpful and pleasant, and the concierge. We’ll be reaching out directly to Marriott about our experience, but we won’t be staying here ever again.
2024년 3월에 3박 숙박함
답변 제공: Dijon 님, 2024년 3월 28일
Hello Ted,Thank you so much for sharing your feedback from your most recent stay. Providing top tier service is a main priority for our property and it is unfortunate to hear that was not your experience here with us. I will be sure to pass on the feedback to the proper leadership teams to ensure that this does not happen again. We hope that you would reconsider us for your lodging needs.

6/10 - 괜찮아요

Gretchen

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property itself was in a fantastic location. The free breakfast was ok but they were out of a lot of things each day and the trash cans were overflowing in the lobby which we found odd. The pool and hot tub were unusable and filthy which when traveling with kids is something they look forward to. Overall it was a fine location for a weekend trip to see Savannah- but I don’t know if we would stay here again.
2024년 3월에 2박 숙박함
답변 제공: Dijon 님, 2024년 3월 28일
Hello Gretchen,Thank you so much for sharing your feedback from your most recent stay. Providing top tier service is a main priority for our property and it is unfortunate to hear that was not your experience here with us. I will be sure to pass on the feedback to the proper leadership teams to ensure that this does not happen again. We hope that you would reconsider us for your lodging needs.

8/10 - 좋아요

Marinella

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bathroom needs renovating.
2024년 3월에 1박 숙박함
답변 제공: Dijon 님, 2024년 3월 28일
Hello Marinella,Thank you so much for your feedback. I will be sure to pass that along to the proper leadership teams. We hope to see you again soon.

10/10 - 훌륭해요

Henry

연인과의 여행
Great location
2024년 3월에 1박 숙박함
답변 제공: Dijon 님, 2024년 3월 28일
Hello Henry,Thank you so much for your feedback. We are delighted to hear that you enjoyed your stay with us. We look forward to seeing you again.

8/10 - 좋아요

Henry 님, North Las Vegas

좋아요: 청결 상태
No self parking available……
2024년 3월에 2박 숙박함
답변 제공: Dijon 님, 2024년 3월 28일
Hello Henry,Thank you so much for your feedback.

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a very nice hotel with a great location in the historic district, close to the downtown restaurants, shops and bars but far enough from the craziness and noise on weekends. Highly recommend!
2024년 3월에 3박 숙박함
답변 제공: Dijon 님, 2024년 3월 28일
Hello Lisa,Thank you so much for your feedback. We are delighted to hear that you enjoyed your stay with us. We look forward to seeing you again.

8/10 - 좋아요

Earl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient
2024년 3월에 1박 숙박함
답변 제공: Dijon 님, 2024년 3월 28일
Hello Earl,Thank you for your feedback and we cannot wait to host you again.

10/10 - 훌륭해요

Virginia 님, Fond du Lac

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very helpful staff and clean room. Easy walking within the historic district.
2024년 3월에 1박 숙박함
답변 제공: Dijon 님, 2024년 3월 28일
Hello Virginia,Thank you so much for your feedback. We are delighted to hear that you enjoyed your stay with us. We look forward to seeing you again.

10/10 - 훌륭해요

Tamika

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would stay at the property again.
2024년 2월에 1박 숙박함
답변 제공: Dijon 님, 2024년 3월 28일
Hello Tamika,Thank you so much for your feedback. We are delighted to hear that you enjoyed your stay with us. We look forward to seeing you again.

10/10 - 훌륭해요

Al

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Likes: This hotel and staff were welcoming and attentive. The hotel was clean and decorated for the holiday. Check-in & out was easy and effortless. Guest breakfast daily. Dislikes: Upon arrival there wasn't any on-site parking, I had to park a block away. Breakfast had few options, and some things were available, but only upon request, like grits. I had no idea they were available, why not just put them on the breakfast bar with everything else? There needs to be signage. The pool didn't look appealing the water was dingy and cloudy. All in all, I would stay here again.
2024년 3월에 2박 숙박함
답변 제공: Dijon 님, 2024년 3월 28일
Hello Al,Thank you so much for your feedback. We are delighted to hear that you enjoyed your stay with us. We look forward to seeing you again.

10/10 - 훌륭해요

Mark 님, Winnipeg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Enjoyed very much the clean, efficient and quality we found in Springhill Suites. Also, we were just a short, easy walk from restaurants and shops in the City Market area of Savannah. Very convenient and very enjoyable.
2024년 3월에 1박 숙박함
답변 제공: Dijon 님, 2024년 3월 28일
Hello Mark,Thank you so much for your feedback. We are delighted to hear that you enjoyed your stay with us. We look forward to seeing you again.

8/10 - 좋아요

Kanesha

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Everything was great except there was no hot water for a shower
2024년 3월에 1박 숙박함
답변 제공: Dijon 님, 2024년 3월 28일
Hello Kanesha,Thank you so much for your feedback. We are delighted to hear that you enjoyed your stay with us. We look forward to seeing you again.

2/10 - 너무 별로예요

Oscar

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This hotel is dirty and very outdated bathroom wall was broken and leaking
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 14일
Dear Oscar,Thank you for taking the time to leave us feedback regarding your stay. We are so sorry we fell short of your expectations. We appreciate you bringing the issues you found to our attention. We will share this with our team to ensure this doesn't happen again. We hope to have the opportunity to better serve you in the future.

6/10 - 괜찮아요

Casey

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
답변 제공: GM 님, 2024년 3월 14일
Dear Casey,Thank you for taking the time to rate your experience at our hotel. We hope that we have the opportunity to serve you better in the future. Our goal is to provide you with a 5 star experience.

10/10 - 훌륭해요

David 님, Sherrills Ford

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Dijon 님, 2024년 3월 9일
Thank you for your feedback and we hope to see you again soon

4/10 - 별로예요

Gale

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Down town niose
2024년 2월에 1박 숙박함
답변 제공: Dijon 님, 2024년 3월 9일
I am deeply saddened by your experience and we hope that you will give us another chance to make it right.

6/10 - 괜찮아요

annah

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
It’s old, the breakfast is horrible! The staff was attentive which was very helpful
2024년 2월에 3박 숙박함
답변 제공: Dijon 님, 2024년 3월 9일
Thank you so much for your feedback and we hope that you will give us another chance to make it right.

10/10 - 훌륭해요

Stella

좋아요: 편의 시설/서비스
Wonderful experience, the staff was also kind, friendly and helpful!
2024년 2월에 1박 숙박함
답변 제공: Dijon 님, 2024년 3월 9일
Thank you so much for your feedback and we look forward to seeing you again.

8/10 - 좋아요

Malene 님, Rødby

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel room is big really big and the service was amazing sure got a lot of value for the dollar... the hotel is super close to everything and in walking distance to pretty everything.
2024년 2월에 1박 숙박함
답변 제공: Dijon 님, 2024년 3월 9일
Thank you so much for your feedback and we look forward to seeing you again.

10/10 - 훌륭해요

Dana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Helpful staff and clean rooms.
2024년 2월에 2박 숙박함
답변 제공: Dijon 님, 2024년 3월 9일
Thank you so much for your feedback and we look forward to seeing you again.

10/10 - 훌륭해요

Carl 님, Sterling

가족 여행
Friendly and attentive. Valet parking attendant was wonderful
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 26일
Dear Carl,Thank you for sharing feedback in regards to your stay. We are elated to hear that you enjoyed your stay. We look forward to seeing you again.

8/10 - 좋아요

Rohitkumar U

가족 여행
좋아요: 편의 시설/서비스
Nice location good breakfast
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 20일
Dear Rohitkumar U,Thank you for taking the time to leave us feedback regarding your stay. We are happy to hear that you enjoyed the area and the breakfast. We will see you the next time you return.

10/10 - 훌륭해요

June

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very well located, close to all attractions. Staff is very nice and very helpful. We booked the trolley tour from the concierge in the lobby, highly recommended the tour. Valet parking only, but very convenience. Will stay again.
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 20일
Dear June,We are so happy to hear that you enjoyed your stay with us. Providing a great experience for you is our number one priority. We look forward to seeing you again.

4/10 - 별로예요

elizabeth n

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 26일
Dear Elizabeth,Thank you for your rating. We are sorry we fell short of providing you with a great stay. We will share your feedback with our team in an effort to improve.