My partner and I booked a night in the hotel to break up our week in a campervan. The room was £120 for the night which to us was a bit of a splurge but after looking at pictures and reading some reviews, we figured it would be worth the treat.
Upon arrival everything was very well done with regards to covid regulations. Our room was sadly dissapointing on so many levels. The furniture was wobbly, the mirror cracked, the television not visible from the bed, the socket had a light that flashed all night long, the tap in our bathroom broke off, the metal fixings in the bathroom were rusted and frankly just looked tattered.
The room itself was definitely not worth £120 and we regretted paying for it. We were left feeling like we should have just stayed in our campervan, it would have been more enjoyable and saved us wasting money. We did raise our concerns with a member of staff on checkout who didn't even seem shocked or concerned about what we had to say. She explained that the hotel don't actually charge that much for the room we stayed in and the rate was higher as we booked through another site. We were told she would raise our issue with a manager and get someone to call us to discuss some sort of refund. It has now been over a week and no phone call, another let down.
I would like to add that the staff were all lovely and we thoroughly enjoyed both our food and service when in the restaurant.
It's a shame we were left with a bitter taste from our stay!