룸, 더블침대 2개, 금연 (Efficiency) | 무료 WiFi, 침대 시트
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로열 익스텐디드 스테이 호텔 여행 후기

2.5 out of 5
로열 익스텐디드 스테이 호텔
1780 Industrial Park Drive, Building B, Selma, NC

이용 후기

5.0
평점 10 - 훌륭해요. 17개 이용 후기 중 1개" "
평점 8 - 좋아요. 17개 이용 후기 중 2개" "
평점 6 - 괜찮아요. 17개 이용 후기 중 6개" "
평점 4 - 별로예요. 17개 이용 후기 중 2개" "
평점 2 - 너무 별로예요. 17개 이용 후기 중 6개" "

5.4/10

청결 상태

7.0/10

직원 및 서비스

3.0/10

편의 시설/서비스

5.0/10

숙박 시설 상태 및 시설

2.6/10

친환경

이용 후기

2/10 - 너무 별로예요

Jim

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This is an econolodge. Place is old, dirty, run down. NO where near the value for what you pay for a room
2023년 4월에 1박 숙박함
답변 제공: pam 님, 2023년 4월 19일
Dear Jim, On behalf of our entire team, I would like to apologize for failing to exceed your expectations with you stay. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

6/10 - 괜찮아요

Kathleen

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

Michael

2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is full of sketchy people. Very dangerous for family stay
2021년 7월에 1박 숙박함
답변 제공: Mgmt 님, 2021년 8월 5일
We are very sorry you feel this way. The Extended Stay houses people who are in the area working. Also people who are staying for a long period due to issues with their homes. I do apologize that your did not feel safe. Please accept our sincere apology

2/10 - 너무 별로예요

Teresa

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Do not stay just keep driving
Worst place I have ever stayed in. We needed a place to rest and this was the only place available. It was dirty and filled with flies, absolutely disgusting. It also cost more than all other places for the night. It was a terrible experience.
2021년 6월에 1박 숙박함
답변 제공: Mgmt 님, 2021년 6월 30일
We are very sorry for any inconvenience you may have encountered. Please accept our sincerest apology, We will be addressing the issues that you have stated and again we do apologize.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
We didn’t stay at the suburban only next door in their other hotel econo lodge. The clerk informed us that if we weren’t going to use the kitchenette at the suburban we could get a first floor room at the Econolodge next-door which is what we preferred after a 14 Hour Drive. The room was very outdated the carpets had cigarette burns in them. The bathroom was very old no water pressure the corners of the room were very dingy. The bed was very soft where we both had back aches but they weren’t really beds they looked like opened up cots. Needless to say we were just very tired woke up early the next morning to leave right away we don’t think we will be staying here again. It was also a last min find due to finding it difficult in getting a pet friendly hotel we had one very small dog.
2020년 9월에 1박 숙박함
답변 제공: tb 님, 2020년 9월 23일
We do appreciate your business and we are very sorry that you were unhappy with your stay. Your satisfaction is important to us and we will do our best to use your feedback and do everything possible to make our customers stay more enjoyable. Thank You for your business. TB

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Tammy 님, 2016년 6월 11일
Thank You Steven for your stay with us at the Suburban Extended Stay Hotel. We appreciate your feedback and hope you will come back and stay with us again.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
Hotel économique utilitaire
Hotel situé sur le bord de la 95. Bruyant le matin, les camions reprennent la route. Oreillers très plats...aucun support, matelas convenable. Salle de bain minuscule. Déjeuner minimaliste.
답변 제공: Pooja Desai 님, 2016년 3월 12일
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We appreciate that you brought this concern to our attention. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will see the improvement and enjoy your stay completely the next time you visit us. Yours sincerely, Pooja Desai Asst.Manager Suburban Extended Stay Hotel 9199653718

2/10 - 너무 별로예요

Joseph 님, Clayton NC

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dirty
The lobby was in ill repair, wallpaper was taped up, front desk clerk was not clean. She remarked in front of us that dhe didn't know if there were any clean rooms and that there might not be housekeeping staff even working.My husband did not even check in. He told her that we weren't staying there. I called hotels. Com and reported it. They assured me that we wouldn't be charged and that I would get a confirmation email as such. I have not been credited yet, nor have I gotten an email.
답변 제공: Tammy 님, 2016년 4월 9일
I am very sorry for any inconvenience you may have encountered at check in. We are a newly renovated hotel. Upon check in we try and confirm with our customers the room type they reserved because what comes through our reservation center is not always correct. Front desk clerk always confirms what is in our system and then if it is not correct , We do our best to give you the room you request. Lexp is 3rd party booking that we can not cancel at the hotel. You have to contact them directly. Again I do apologize any problems you may have encountered. Tammy Best General Manager

6/10 - 괜찮아요

Evike world traveler

좋아요: 직원 및 서비스
Stop over
We got in late so we just wanted to sleep. The inn is on a dark unlighted section of the Econo lodge. We asked to switch to the Econo lodge which was well lit so we never slept at the suburban. Room was clean and staff accomdated our request.

2/10 - 너무 별로예요

Yesenia 님, Bloomingburg NY

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
DIY gone wrong
This is a DIY gone wrong. They tried to renovate old rooms but was poorly done. Our rooms still smelled old and the shower head was coming out of the wall. The AC worked in one room but not the other. The wires were hanging from the tv connected to the cable box it was just dangling. The wireless internet was not available. Do yourself a favor and Stay away!!!!
답변 제공: Tammy 님, 2015년 11월 7일
We are very sorry for any inconvenience you may have encountered during your stay. We do appreciate your feedback. Our staff and maintenance are trying to fix the problems that you brought to our attention. Thank you for staying with us and we do hope you will give us another chance to meet your needs at our Suburban Extended Stay Hotel. Thank You!

8/10 - 좋아요

Carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Tammy 님, 2015년 11월 7일
Thank You Carol for your stay at the Suburban Extended Stay Hotel!

6/10 - 괜찮아요

Trip 님, Boston

별로예요: 직원 및 서비스
Great design, poor exacution
The room is beautifully designed but the floor was missing boards and there were wires hanging from the wall in my room. The staff was nice but they had no record of my being there when I checked out in the morning.
답변 제공: tammy 님, 2016년 4월 3일
Thank you for your feedback and we do appreciate your stay with us at the Suburban Exteneded Stay Hotel.

4/10 - 별로예요

Gary 님, PA

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not many options available
Travelling up 95 we had few, if any, options. Had to settle for this place. This place had me sleeping with one eye open. We had no problems, it was just not the most family friendly atmosphere, in my opinion.
답변 제공: Tammy 님, 2015년 11월 7일
Dear Gary, I am very sorry that you were not happy during your recent stay at our hotel. We do apologize!

6/10 - 괜찮아요

Rosalinda G.

별로예요: 청결 상태, 객실의 편안함
Business Trip
The majority of the staff were caring and made every effort to make my husband and I feel welcomed. The room was clean but smelled of smoke even though we had a nonsmoking room. The room had several issues with the door key not functioning properly, but the staff made every attempt to fix which eventually it was. The door also needed to be closed with force in order to close properly. It is a old motel that needs a lot of work.

6/10 - 괜찮아요

Jack 님, Richmond, Virginia

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Passing Thru.
Just stopped for one night passing thru to Savannah Ga. The hotel was right off the interstate which was nice for travelers. The room was clean and fresh linens. The hotel is undergoing renovation and will be nice overall when completed. I would recommend for extended stays as the facilities are there.
답변 제공: Tammy 님, 2015년 11월 7일
Thank you Jack for your recent stay at our hotel. We do hope you will come back and stay with us in the future. Thank you for your wonderful feedback and we are doing everything we can to make your next stay as pleasant as your recent stay!