Dear Minkyung, Warm greetings from The Royal Beach Seminyak Bali and thank you for sharing your valuable feedback with us. I regret to read that our hotel couldn’t fully meet your expectation because of the water taste and i do apologize for the inconvenience. Our location is in front of the beach could impact to the taste of the water and i would like to confirm that a water sample is sent to a specialized laboratory twice a year to ensure the good quality as per international standard. I much appreciated your constructive feedback and rest assured that the water quality will be improved very soon! I hope you still keep a few good memories from the island of Gods. Dumogi Rahayu Vincent Wybier General Manager

님께 손님, The Royal Beach Seminyak Bali 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. Camille Ringeard Marketing & Guest Experience Manager

Dear Royal Guest, Thank you very much for choosing The Royal Beach Seminyak Bali MGallery Memorable hotels by Accor. We are delighted; you appreciated your stay with us and note our "history" indeed this is our authenticity which make us. We are looking forward to welcoming you back. Sincerely,

Dear Valued Guest, Warm greetings from The Royal Beach Seminyak Bali. From the score given, I regret that your experience at our resort did not fully meet your expectations. However, it is difficult for me to understand more about your concern due to there was no further explanation on your review. I will be very appreciated if you could share your detail feedback with us directly for our future improvement. I hope you will still keep a few good memories from the island of Gods. Dumogi Rahayu Vincent Wybier General Manager

Dear Hilda, Warm greetings from The Royal Beach Seminyak Bali. From the score given, I regret that your experience at our resort did not fully meet your expectations. However, it is difficult for me to understand more about your concern due to there was no further explanation on your review. I will be very appreciated if you could share your detail feedback with us directly for our future improvement. I hope you will still keep a few good memories from the island of Gods. Dumogi Rahayu Vincent Wybier General Manager

Dear Valued Guest, Warmest greetings from The Royal Beach Seminyak Bali. From the score given, I regret to know that your experience at our resort did not meet your expectations. However, it is difficult for me to understand more about your concern due to there was no further explanation on your review. I will be very appreciated if you could share your detail feedback with us directly for our future improvement. I hope you will still keep a few good memories from the island of Gods. Vincent Wybier General Manager

Dear Valued Guest, Warm greetings from The Royal Beach Seminyak Bali. From the score given, I regret that your experience at our resort did not fully meet your expectations. Please accept my sincere apologies for the inconvenience you have encountered during your stay. I wish that I knew your concern while you are still staying with us therefore, I will more than happy to assist you with a better possibility. I hope you will still keep a few good memories from the island of Gods. Dumogi Rahayu Vincent Wybier General Manager

Dear Nick, Warm greetings from The Royal Beach Seminyak Bali. I regret to hear that our room view did not live up to your expectation, I wish that I know your concern earlier while you are still staying with us, therefore, we will more than happy to assist you with a better room option. Thank you for sharing your feedback that allowing us to better anticipate your future needs, I do hope you will give us another opportunity to welcome you back on a brighter side at our resort. Dumogi Rahayu Vincent Wybier General Manager