Dear NOC,Thank you for sharing you experience.Your given opinion is a motivation for all of us to continue striving to give the best of us in providing our guests the needed well deserved service and attention.Hoping to have the opportunity to succeed in even better service in the future.Best regards.

Dear Taegi,Thank you for sharing you experience.Your given opinion is a motivation for all of us to continue striving to give the best of us in providing our guests the needed well deserved service and attention.Hoping to have the opportunity to succeed in even better service in the future,Best regards,

Dear Oksoon,Thank you for taking your time to left your valuable review. We are proud knowing that we succeeded in delivering you all the deserved comfort. We look forward to welcoming you back to Gran Melia Jakarta.Best Regards,

Dear Ms. Oksoon Jo,It is a pleasure knowing that our team succeeded in providing you a great service and that you've enjoyed your stay with us.Thank you for sharing.We are looking forward to the next opportunity to hosting you; another amazing stay!

Thanks for the awesome rating. We really appreciate it.

We would like to thank you for taking the time to share your experience with us. We value feedback, good or bad as it allows us to asses and improve our offering and ensure that all of our guests leave with fantastic memories. Please allow me to take this opportunity to convey our sincerest apology for having failed to reach your expectation during your stay with us. Thank you very much for bringing up this issue for our attention to keep improving our services and product.. Thank you once again and I do look forward to welcoming you back to Gran Meliá Jakarta. With warmest regards,

Thank you for taking the time to share your experience with us, we look forward to welcoming you again at Gran Melia Jakarta. Best Regards, Lalu Taupan Syahputra Guest Experience Manager

Thanks for the awesome rating. We really appreciate it. Best regards, Lalu Taupan Syahputra Guest Experience Manager

Thank you for taking the time to share your experience with us. Your positive feedback in regards of our breakfast and smoking area, has been well warmly received and I have personally shared your comments to improve our excellent service. we look forward to welcoming you again at Gran Melia Jakarta. Best Regards, Lalu Taupan Syahputra Guest Experience Manager

Thank you for your review and we look forward to welcoming back very soon at Gran Melia Jakarta. Best regards, Lalu Taupan Syahputra Guest Experience Manager

Thank you for your five star review. We truly appreciate the support. Best regards, Lalu Taupan Syahputra Guest Experience Manager

Thank you for choosing Gran Melia Jakarta and for taking the time to share your experience with us. Best regards, Lalu Taupan Syahputra Guest Experience Manager

Thank you for your review. We truly appreciate the support. Best regards, Lalu Taupan Syahputra Guest Experience Manager

Dear Valued Guest, We're so glad to hear you were happy with your stay and services from our team member. It would seem that our mission was accomplished with regards to your stay. We look forward to welcoming you back soon to your home away from home, Gran Melia Jakarta.

Thank you for your review on Expedia. We're so glad to hear you were happy with your stay. It would seem that our mission was accomplished with regards to your stay. We look forward to welcoming you back soon to your home away from home, Gran Melia Jakarta. Lalu Taupan Syahputra Guest Experience Manager

Dear Taegi, Thank you very much for your review on Expedia, your positive feedback in regards of the room smell have been well warmly received and I have personally shared your comments to improve our excellent service. Look forward to welcoming you back very soon. With warmest regards, Lalu Taupan Syahputra Guest Experience Manager

Dear Guest, We thank you for taking the time to share your experience regarding your recent stay. Your positive feedback in regards of mosquitos and ants have been well warmly received and I have personally shared your comments to improve our excellent service. Hope we will have the opportunity to make your stay more enjoyable on your next visit. Thank you for your valuable feedback and we look forward to welcoming you back to our hotel soon. Yours faithfully, Dhini Maritza Guest Experience Manager

Dear Dong Jin, Thank you for your positive review. We are delighted that you found the hotel service and the breakfast is nice. We are very sorry to learn that our location was not ideal for your business demands and hoping that in the future we may have the pleasure of your company once again. Thank you for your valuable feedback and I wish we will have the opportunity to restore your confidence with Gran Melia Jakarta. Yours faithfully, Dhini Maritza Guest Experience Manager

Dear Seung Ho, We are delighted to receive your comments on Trip Advisor and we thank you for choosing Gran Melia Jakarta during your last visit. It is wonderful to know that you enjoyed the spacious room and the various amenities and facilities in the hotel especially our staffs. We look forward to welcoming you back to Gran Melia Jakarta! Best wishes, Dhini Maritza Guest Experience Manager