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머큐어 다트퍼드 브랜드 해치 호텔 & 스파 여행 후기

4 out of 5
머큐어 다트퍼드 브랜드 해치 호텔 & 스파
Brands Hatch, J3, M25 Dartford, Sevenoaks, England

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 801개 이용 후기 중 246개" "
평점 8 - 좋아요. 801개 이용 후기 중 291개" "
평점 6 - 괜찮아요. 801개 이용 후기 중 144개" "
평점 4 - 별로예요. 801개 이용 후기 중 69개" "
평점 2 - 너무 별로예요. 801개 이용 후기 중 51개" "

8.2/10

청결 상태

7.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

10/10 - 훌륭해요

alan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient for the racing circuit.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Gordon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Having stayed numerous times at this hotel, it is very peaceful with comfy bed and easy parking
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Kieron

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The food was not good. everything else was fine. the gym is open to locals so was rather full but the spa area was nice
2024년 2월에 2박 숙박함

8/10 - 좋아요

Frank

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Moira

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely place definitely coming again
All great thanks
2024년 1월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The staff were really kind, helpful and approachable, especially Louise and Tye in the leasure facility; nothing was too much trouble and when they had to close the pool down they were so appologetic and kept us fully informed about what was happening. However, when we went to the bar in the evening I had finished my drink before my son had actually recieved his due to the service being extremely slow; even though the bar was virtually empty. The winsow seal in our room had perished and there were strong wind during the night; the noise of the wind blowing through the gap was horrendous and woke me up numerous times as well as it making the riom rather cold.
2023년 12월에 2박 숙박함
답변 제공: Mariana/ Reception team 님, 2024년 1월 16일
Dear Guest, I apologise that we fell short of your expectations during your stay. The issues you encountered during your stay will be addressed in their entirety. Kind regards

2/10 - 너무 별로예요

Stuart

2023년 12월에 1박 숙박함
답변 제공: Mariana/ Reception team 님, 2024년 1월 16일
Dear Stuart I apologise that we fell short on your expectations during your recent stay which I will address accordingly. Kind regards

8/10 - 좋아요

Lauren

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stayed over the Christmas period whilst visiting family. Excellent base, so much to do and excellent amenities onsite as well as location wise (Lakeside, Bluewater etc) Staff made a massive effort over Christmas with the kids, it was really touching to see.
2023년 12월에 3박 숙박함
답변 제공: Mariana/ Reception team 님, 2024년 1월 16일
Dear Lauren, Thank you so much for taking the time to leave your amazing score.We are hoping to see you soon here again,Have a great day Kind Regards

2/10 - 너무 별로예요

angela

연인과의 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not a very nice hotel, couldnt check in until 2 hours after checking time i had 5 rooms booked, rooms not Ready, beds uncomftable, lobby smelt of canabis, and in general the hotel was dirty. Wouldnt recommnend
2023년 12월에 1박 숙박함
답변 제공: Mariana/ Reception team 님, 2024년 1월 16일
Dear Angela, Thank You for leaving us your scoring. We are hoping to get better at what we do and get a better score next time. We have goner through improvement in all areas so Hope you will come and visit us again, Have a great day, Kind Regards,

10/10 - 훌륭해요

James

2023년 11월에 2박 숙박함
답변 제공: Mariana/ Reception team 님, 2024년 1월 16일
Thank you for your review, we look forward to seeing you again soon.

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quality hotel with good facilities
2023년 11월에 1박 숙박함
답변 제공: Mariana/ Reception team 님, 2024년 1월 16일
Thank you for your review, we look forward to seeing you again soon.

10/10 - 훌륭해요

Mark

2023년 11월에 1박 숙박함
답변 제공: Mariana/ Reception team 님, 2024년 1월 16일
Thank you for your review, we look forward to seeing you again soon.

8/10 - 좋아요

Gemma

2023년 11월에 2박 숙박함
답변 제공: Mariana/ Reception team 님, 2024년 1월 16일
Dear Gemma, Thank you so much for taking the time to leave your amazing score.We are hoping to see you soon here again,Have a great day Kind Regards

10/10 - 훌륭해요

Gordon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Soundproof rooms nice location
2023년 11월에 1박 숙박함
답변 제공: Mercure Dartford Brands Hatch Hotel & Spa 님, 2023년 11월 28일
Thank you for sharing your review. See you again soon,

8/10 - 좋아요

Aaron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Mercure Dartford Brands Hatch Hotel & Spa 님, 2023년 11월 28일
Thank you for your review.

8/10 - 좋아요

Denny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
First time staying here, we thought it was great. Bed was comfortable. Everything was clean. Would recommend. Only problem is the parking, we arrived on race day and the car park was full. They need to paint lines so cars park properly.
2023년 11월에 1박 숙박함
답변 제공: Mercure Dartford Brands Hatch Hotel & Spa 님, 2023년 11월 28일
Thank you for your review, we hope to see you again soon.

10/10 - 훌륭해요

Fabienne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A very relaxing place
2023년 10월에 1박 숙박함
답변 제공: Mercure Dartford Brands Hatch Hotel & Spa 님, 2023년 11월 28일
Thank you for your review, we look forward to seeing you again soon.

6/10 - 괜찮아요

Olivia-Leigh

2023년 10월에 4박 숙박함
답변 제공: Mercure Dartford Brands Hatch Hotel & Spa 님, 2023년 11월 28일
Thank you for your review, we look forward to seeing you again soon.

10/10 - 훌륭해요

Gareth

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Mercure Dartford Brands Hatch Hotel & Spa 님, 2023년 11월 28일
Thank you for your review, we hope to see you again soon.

8/10 - 좋아요

Kathleen

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Mercure Dartford Brands Hatch Hotel & Spa 님, 2023년 11월 28일
Thank you for sharing your review, we look forward to seeing you again soon.

10/10 - 훌륭해요

Jordan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Mercure Dartford Brands Hatch Hotel & Spa 님, 2023년 11월 28일
Thank you for your review, we look forward to seeing you again soon.

10/10 - 훌륭해요

stephen

2023년 9월에 1박 숙박함
답변 제공: Mariana/ Reception team 님, 2024년 1월 16일
Thank you for your review, we look forward to seeing you again soon.

8/10 - 좋아요

Adrian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel was good service was good
2023년 9월에 1박 숙박함
답변 제공: Mariana/ Reception team 님, 2024년 1월 16일
Thank you for your review, we look forward to seeing you again soon.

10/10 - 훌륭해요

Thapelo Benjamin

2023년 9월에 1박 숙박함
답변 제공: Mariana/ Reception team 님, 2024년 1월 16일
Thank you for your review, we look forward to seeing you again soon.

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice one night stay
Nice hotel. Rooms were very good, staff friendly. Breakfast OK but evening menu uninspiring and indifferent food.
2023년 9월에 1박 숙박함
답변 제공: Mariana/ Reception team 님, 2024년 1월 16일
Dear Robert, Thank you so much for taking the time to leave your amazing score.We are hoping to see you soon here again,Have a great day Kind Regards

4/10 - 별로예요

Zoe

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Mariana/ Reception team 님, 2024년 1월 16일
Dear Zoe, Thank You for leaving us your scoring. We are hoping to get bette4r at what we do and get a better score next time. We have goner through improvement in all areas so Hope you will come and visit us again, Have a great day, Kind Regards,

10/10 - 훌륭해요

irina

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Parking is not free
The hotel is nice and the room is actually very clean the bedsheets are perfect.I didn’t use the Spa services, but another client in the hotel I had the chance to speak with about Spa services, says that is amazing. The only thing I would recommend is to make sure that the free parking advertised is going to be free indeed. I just been fined for parking by Parkingeye Ltd. The staff who did the check in, said it is going to be ok, no need to display a parking customer ticket.
2023년 8월에 1박 숙박함
답변 제공: Mariana/ Reception team 님, 2024년 1월 16일
Dear Irina, Thank you so much for taking the time to leave your amazing score.We are hoping to see you soon here again,Have a great day Kind Regards

4/10 - 별로예요

edgardo manuel

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
NO a/c in the room. Restaurant open, front desk it was fully booked even though it was virtually empty 1 hour before closing time. Reception only had snarky sarcastic remarks to offer when asked about options.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Nicholas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: KS 님, 2023년 9월 9일
Thank you for your review

8/10 - 좋아요

Adam

2023년 8월에 1박 숙박함
답변 제공: Mariana/ Reception team 님, 2024년 1월 16일
Thank you for your review, we look forward to seeing you again soon.

10/10 - 훌륭해요

Paul

2023년 8월에 1박 숙박함
답변 제공: KS 님, 2023년 9월 9일
Thank you for your review, looking forward to see you in future

4/10 - 별로예요

Neil

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
Wasted our evenings because of the slow service in the restaurant. Had to report rooms not being serviced on three occasions. No natural daylight in our rooms and very poor lighting. Lots of cobwebs in rooms and bathrooms. Poor management in general.
2023년 7월에 4박 숙박함

10/10 - 훌륭해요

S

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great for the Racetrack
Great hotel for a visit to Brands Hatch
2023년 7월에 1박 숙박함
답변 제공: KS 님, 2023년 9월 9일
Thank you for your great review

10/10 - 훌륭해요

Adam

2023년 7월에 1박 숙박함
답변 제공: KS 님, 2023년 9월 9일
Dear Adam,Thank you for your excellent review.Many thanks

8/10 - 좋아요

Annemarie

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: KS 님, 2023년 9월 9일
Thank you for you great review

8/10 - 좋아요

Andrew

좋아요: 직원 및 서비스, 객실의 편안함
Generally the maintenance of the buildings could do with more attention. Guests leaving used bottles and plates outside their rooms also could be addressed. The pool was very good . Staff could be a little polite.
2023년 7월에 2박 숙박함
답변 제공: KS 님, 2023년 9월 9일
Dear Andrew,Thank you very much for your feedback.we are looking into these issues and you feedback helps improve our service.Many thanks

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
what a hot night
Group of friends staying overnight, met in the bar upon arrival. only 1 beer on draught, limited choice in bottle beers, which were all warm. rooms were clean however ROASTING HOT, and beds had heavy weight duvets on. yes kicked them off but rooms stiffling.
2023년 7월에 1박 숙박함
답변 제공: KS 님, 2023년 9월 9일
Thank you for your review,Your opinion helps us improve our serviceMany thanks

2/10 - 너무 별로예요

Ruari

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst hotel iv ever stayed at.
Room dirty as if someone was in the room before us. Someone had left our room window open before we arrived meaning the room was filled with bugs. Hotel corridors stunk of cannabis. Noise from other guests was horrific, screaming and banging doors all night, total failure from staff to control guests. When asked staff to sort it out they fobbed us off. Woke up in the morning to no water and no power meaning couldn’t wash even charge our phones. Hotel is a total disgrace. Complained to the management and they shrugged as if it wasn’t their problem. Would avoid this place at all costs.
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Micheal

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: Mariana/ Reception team 님, 2024년 1월 16일
Dear Micheal, Thank You for leaving us your scoring. We are hoping to get bette4r at what we do and get a better score next time. We have goner through improvement in all areas so Hope you will come and visit us again, Have a great day, Kind Regards,

6/10 - 괜찮아요

Werner

연인과의 여행
Am Morgen kein Strom und kein Wasser. Auch Frühstück war nur sehr einfach. Noch nicht Mal das Wort Entschuldigung hierfür. Sicher werden wir dieses Hotel nicht mehr buchen.
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

EMMA

2023년 7월에 1박 숙박함
답변 제공: Mariana/ Reception team 님, 2024년 1월 16일
Dear Emma, Thank you so much for taking the time to leave your amazing score.We are hoping to see you soon here again,Have a great day Kind Regards

2/10 - 너무 별로예요

M

2023년 7월에 1박 숙박함

4/10 - 별로예요

Nigel

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Proximity to the Brands race track
2023년 6월에 5박 숙박함

8/10 - 좋아요

Matti

2023년 6월에 3박 숙박함
답변 제공: Mariana/ Reception team 님, 2024년 1월 16일
Dear Matti, Thank you so much for taking the time to leave your amazing score.We are hoping to see you soon here again,Have a great day Kind Regards

2/10 - 너무 별로예요

Ian

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Usually a great place to stay. However on arrival found a 10 inch rambo knife in our room. Staff were great and took it awayband comped the room and offered an upgraded room howver it was actually a smaller room and not what we had booked so opted to go back to the knife room. Only to then discover the fite alarm for the hotel was fault and had been going off every ciuple of hours and having been evacuated several times throughout the night 1am 2.20am 3am. We were completley exhausted by the morning. Felt sorry for the staff with the the duty manager informing us hes first ever shift was friday and by Saturday they had made him duty manager left him to deal with the fire alarm issue that had been going on for 3 days.
2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

Paul

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fire Alarms broken
Booked here for 2 nights for the Ferrari Challenge event - both nights saw fire alarms going off through the night 5 times from midnight until 0330 am - couldn't sleep - the alarm system in this hotel is out of date - stay somewhere else especially if you're a driver like me who needed sleep -
2023년 6월에 2박 숙박함

2/10 - 너무 별로예요

Charles

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Ridiculous
Awful kept up till 3am with fire alarms going off all night, ended up leaving
2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Wendy

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Sadly tired & jaded
Unfortunately the air con was broken on one of the hottest days- they did supply a fan but had expected an apology at the least on checkout that their engineer never arrived. The sheet was also too short for the bed & mattress was heavily stained
2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Trevor

가족 여행
좋아요: 청결 상태, 직원 및 서비스
No A/C so definitely warm. Food in restaurant sub-par….boiled chicken on salad tasteless. No elevator so carrying heavy bags upstairs is problematic. We were moved 3 times because 1) Expedia did not relay our request for 2 beds & hotel didn’t have online option to choose 2) Couldn’t get suitcases & golf bags up the stairs.
2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Emma

2023년 6월에 3박 숙박함