Dear Hunin, I am delighted to read your feedback and that you enjoyed the views and the gym facilities. Hopefully you will return

Dear Guest, warm greetings from Grand Kempinski Hotel Shanghai. Your general satisfaction with our services and product is very encouraging to us. Thank you and we really hope to welcome you back in our hotel in the future. Regards, Grand Kempinski Hotel Shanghai

Dear guest, thank you for taking the time to rate our hotel and provide us feedback about your experience and impressions. Only through candid feedback from our guests can we aspire to deliver excellent service. Please feel free to contact us if you would like to share further comments regarding your experience. Best regards, Grand Kempinski Hotel Shanghai

Dear guest, thank you so much for taking the time to share your rating of our hotel. Feedback such as this encourages us to continue delivering good service. Best regards, Grand Kempinski Hotel Shanghai

Dear guest, thank you very much for staying with us on your recent visit to Shanghai. It is regrettable that your stay with us did not meet your expectations. Your kind feedback will be important for us to continuously offer the best service and products to you and all of our honored guests. We sincerely apologize for the inconvenience during your stay again.

Dear Won, Thank you so much for appreciating our services. We are always glad to receive positive feedback from our guests and continue to deliver memorable experiences to our guests. Best regards, Grand Kempinski Hotel Shanghai

Dear Guest, Thank you for your kind review. We, at Kempinski, always endeavor to deliver memorable experiences to all our guests and hope that we did so on this occasion. Best regards.

Dear Guest, thank you for taking the time to share your feedback regarding your recent stay with Grand Kempinski Hotel Shanghai. We are very pleased to know that you liked our hotel facilities and our staff. Your encouraging review will help us constantly improve our hotel service. We hope to welcome you back again in the near future! Thank you!

Dear Guest, greetings from Grand Kempinski Hotel Shanghai. Thank you for taking the time to write the precious comment! It was our great pleasure to be able to provide you with such a good experience in Shanghai here at Grand Kempinski Hotel Shanghai. We are pleased to learn that you truly enjoyed our rooms, helpful service and delicious food.

Dear Guest, thank you for your choose to stay in Grand Kempinski Hotel Shanghai and willing to share your stay experiences to us. About your comment, we will feedback to hotel management and improve service quality. We hope you will choose our hotel again and so that we could have the opportunity to provide better service for you.

Dear Guest, thank you for your choose to stay in Grand Kempinski Hotel Shanghai and willing to share your stay experiences to us. About your comment, we will feedback to hotel management and improve service quality. We hope you will choose our hotel again and so that we could have the opportunity to provide better service for you.

Dear Guests, please receive from the Grand Kempinski Hotel Shanghai sincere greetings! Thank you for choosing Grand Kempinski Hotel Shanghai as a Shanghai base as well as you think of our hotel's pertinent and constructive comments. I have and my team to share your feedback, we will continue to enhance and improve our services. For during your stay inconvenience, please accept our sincere apologies. Please allow me on behalf of my team once again thank you for your trust in us.

Dear Guest, thank you for taking time to share your recent experience at Grand Kempinski Hotel Shanghai. We appreciate your feedback and are delighted to hear that you had a great stay. We take great pride in not only meeting but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

Dear Guest, greetings from Grand Kempinski Hotel Shanghai. Thank you for taking the time to write the precious comment! It was our great pleasure to be able to provide you with such a good experience in Shanghai here at Grand Kempinski Hotel Shanghai. Hope we can have another opportunity to serve you in the near future.

Dear Guest, thank you for sharing your review with us. We are truly sorry about what you had experienced at the hotel. Please kindly note we offer complimentary Internet for 2MB. 2MB connection speed is Chinese security departments to allow the domestic website access speed, international web sites we can not guarantee to achieve the speed, Facebook and Twitter and other sites cannot log in, these are depends on the Chinese broadband export restrictions. We still offer high speed Internet 100RMB per day as attached. We will continue to enhance and improve our services. Your feedback is valuable for our improvement. We look forward to welcoming you back to Grand Kempinski Hotel Shanghai and witness our perfect!

Dear Guest, thank you for your choose to stay in Grand Kempinski Hotel Shanghai and willing to share your stay experiences to us. About your comment, we will feedback to hotel management and improve service quality. We hope you will choose our hotel again and so that we could have the opportunity to provide better service for you.

Dear Guest, thank you for your choose to stay in Grand Kempinski Hotel Shanghai and willing to share your stay experiences to us. About your comment, we will feedback to hotel management and improve service quality. We hope you will choose our hotel again and so that we could have the opportunity to provide better service for you.

Dear Guest, thank you for your choose to stay in Grand Kempinski Hotel Shanghai and willing to share your stay experiences to us. About your comment, we will feedback to hotel management and improve service quality. We hope you will choose our hotel again and so that we could have the opportunity to provide better service for you.

Thank you for your nice comment again, which encourages our staff to consistently do our best for our valuable guests. Please feel free to contact me if I can be of any assistance in the future.

Dear Guest, thank you for your valuable comments. We sincerely apologize for the unpleasant experience you had. We would very much like to connect with you directly to further understand your experience. If you can kindly let us know of your contact details, that would be most appreciated.

Dear Guest, thank you for your choose to stay in Grand Kempinski Hotel Shanghai and willing to share your stay experiences to us. About your comment, we will feedback to hotel management and improve service quality. We hope you will choose our hotel again and so that we could have the opportunity to provide better service for you.

Your satisfaction is the best compliments for us. Thank you for your nice comment again, which encourages our staff to consistently do our best for our valuable guests. We look forward to an opportunity to welcoming you back to us in the near future.

Dear Guest, Thank you for sharing your experience and comments. We are very pleased you find the quality of service and staff attention excellent and we look forward to welcoming you back on your regular visits to Shanghai. Best regards

Dear Jilbert, thank you for the lovely review and for your loyalty to the hotel for the past 8 years. Highly appreciate your recommendation.

Dear Tanya, thank you for the excellent review. Delighted you enjoyed your stay and hopefully you return.