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Reviews of Courtyard by Marriott Shanghai Central

4 out of 5
Courtyard by Marriott Shanghai Central
338 Heng Feng Road, Shanghai, Shanghai

Reviews

9.0

Wonderful

Rating 10 - Excellent. 463 out of 810 reviews" "
Rating 8 - Good. 289 out of 810 reviews" "
Rating 6 - Okay. 43 out of 810 reviews" "
Rating 4 - Poor. 9 out of 810 reviews" "
Rating 2 - Terrible. 6 out of 810 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yi Xuan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and rooms were spacious
Stayed 4 nights in Mar 2024
Response from Esther on Mar 29, 2024
Dear Guest, Thank you for taking the time to complete our stay review. We are delighted that your stay with the Courtyard by Marriott Shanghai Central was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

10/10 Excellent

Nicole

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Resturant staff is good service and helpful. Counter staff not friendly and not helpful.
Stayed 2 nights in Mar 2024
Response from Esther on Mar 27, 2024
Dear valued guest, it's so sorry that we didn't bring you a prefect stay experience. We will always committed to better service and look forward to your next visiting! Hope you have a wonderful day!

10/10 Excellent

Vinh

Liked: Cleanliness, staff & service, property conditions & facilities
Like the breakfast
Stayed 1 night in Mar 2024
Response from Esther on Mar 22, 2024
Dear Guest, Thank you for taking the time to complete our stay review. We are delighted that your stay with the Courtyard by Marriott Shanghai Central was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

10/10 Excellent

Tina, Kiama Downs

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, staff were all very friendly and in a convenient location
Stayed 8 nights in Feb 2024
Response from Chima on Mar 8, 2024
Dear Guest, Thank you for taking the time to complete our stay review. We are delighted that your stay with the Courtyard by Marriott Shanghai Central was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very nice, comfortable and space was very adequate. We gave a 4 for service since we didn't
Stayed 1 night in Jan 2024
Response from Chima on Mar 8, 2024
Dear Guest, Thank you for taking the time to complete our stay review. We are delighted that your stay with the Courtyard by Marriott Shanghai Central was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

10/10 Excellent

xin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very frendly stuff
it was a really good experiences. the staff were all very friendly and helpful. the room is big. and location is excellent with short walk to tube station and bus stop.
Stayed 6 nights in Dec 2023

10/10 Excellent

Chuanhao

Stayed 2 nights in Dec 2023

8/10 Good

yangyang

Stayed 2 nights in Dec 2023
Response from Chima on Mar 8, 2024
Dear Guest, Thank you for taking the time to complete our stay review. We are delighted that your stay with the Courtyard by Marriott Shanghai Central was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

10/10 Excellent

Athena

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and close to metro station
Stayed 4 nights in Dec 2023

10/10 Excellent

Brian

Liked: Cleanliness, property conditions & facilities
Excellent location
Response from Chima on Mar 8, 2024
Dear Guest, Thank you for taking the time to complete our stay review. We are delighted that your stay with the Courtyard by Marriott Shanghai Central was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

8/10 Good

Lakmal

Receptionists English knowledge was not to the accepted level
Stayed 1 night in Nov 2023

10/10 Excellent

Diana

Stayed 7 nights in Nov 2023

10/10 Excellent

Kok Seng

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Xia

Stayed 2 nights in Oct 2023

10/10 Excellent

Jie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large & clean room, excellent facility in a convenient neighborhood. Will stay again.
Stayed 1 night in Oct 2023

8/10 Good

Ah ju

Traveled with family
The hotel room price very reasonable ,spacious , clean , but design is a bit outdated, and the mattress seems slanted to one side , but overall that was a pleasant stay , will recommend to my friends, the location is situated around commercial office buildings but 5 minutes to subway station
Stayed 3 nights in Sep 2023

10/10 Excellent

julia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel and great breakfast
we absolutely loved our stay in this hotel . breakfast was the best we’ve ever had and we travel a lot . thank you for great experience
Stayed 2 nights in Sep 2023

10/10 Excellent

Odon

Stayed 4 nights in Sep 2023

10/10 Excellent

Junbo

Stayed 1 night in Sep 2023

10/10 Excellent

Chutian

Stayed 3 nights in Sep 2023

10/10 Excellent

Michelle

Stayed 2 nights in Aug 2023

10/10 Excellent

Jinshi

Stayed 1 night in Aug 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities
Good
Stayed 2 nights in Aug 2023

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and close to some good bar and dining options for westerners.
Stayed 4 nights in Aug 2023

10/10 Excellent

On-Lai

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, walking distance to Metro and Train station. Will stay again

10/10 Excellent

Barney

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and great breakfast
Very nice stay for decent value. Big comfortable room, helpful staff and great breakfast buffet. Would stay again.
Stayed 4 nights in Jul 2023

10/10 Excellent

Xia

Stayed 1 night in Jul 2023

8/10 Good

May Lin

Liked: Cleanliness
All good
Stayed 1 night in Jul 2023

8/10 Good

Nazneen

Liked: Cleanliness, staff & service, property conditions & facilities
Had to wait a long time for room service each time
Stayed 2 nights in Jul 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel provides good and friendly services at a reasonable price. The breakfast buffet at the hotel has a wide selection of Chinese food items,.
Stayed 8 nights in May 2023

10/10 Excellent

Shan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

JIMMY

Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Convenient location, friendly staff, clean and cozy room.
Stayed 2 nights in May 2023

6/10 Okay

David, Bentonville

Traveled with group, Business traveler
Liked: Staff & service
Hotel could use a remodel ! My room was a bit dated ! Western TV options just about non existent in China today especially any Us or Europe based news ! Breakfast buffet was a bit pricey for my taste ! Leery center nail is near by with loads of shopping and nice restaurants !
Stayed 1 night in Apr 2023

6/10 Okay

Jair

Stayed 4 nights in Apr 2023

10/10 Excellent

ALON

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent. Front lobby manager ecellent
Stayed 1 night in Feb 2023

10/10 Excellent

Lan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 5 nights in Jan 2023

10/10 Excellent

Davina, North Las Vegas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at the Courtyard Central whenever I'm in Shanghai. The staff is so nice. Shirley was awesome when checking us in. She made sure we had everything we needed and offered suggestions for our check-in. Thanks Shirley!
Stayed 2 nights in Jan 2022

10/10 Excellent

Hua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel at the heart of Shanghai
Good for the value, comfortable and very convenient location
Stayed 1 night in May 2021
Response from Courtyard by Marriott Shanghai Central on Jul 19, 2021
Dear valued guest, thank you for sharing your valuable opinions with us. Looking forward to your next stay with us! Hope you have a wonderful day!

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2021

8/10 Good

FLAVIO

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Well located good service cleaning MUST be improve
This hotel is well located near lines 1, 12 and 13. We could easily move from one place to another. Staff is also good and helpful. Only down and sad thing is the condom wrap found under our beds, totally disgusting!
Stayed 2 nights in Apr 2021
Response from Courtyard by Marriott Shanghai Central on Jul 19, 2021
Dear valued guest, thank you for sharing your valuable opinions with us. Looking forward to your next stay with us! Hope you have a wonderful day!

2/10 Terrible

Yuanpeng

Stayed 1 night in Mar 2021

10/10 Excellent

Jefferson

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

8/10 Good

Jefferson

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very clean well appointed rooms, nice amenities and courteous staff.
Stayed 2 nights in Jan 2021
Response from Courtyard by Marriott Shanghai Central on Feb 1, 2021
Dear valued guest, thank you for sharing your valuable opinions with us. Looking forward to your next stay with us! Hope you have a wonderful day!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, good service, room renovated recently.
Stayed 1 night in Sep 2020
Response from Courtyard by Marriott Shanghai Central on Sep 28, 2020
Dear valued guest, thank you for sharing your valuable opinions with us. Looking forward to your next stay with us! Hope you have a wonderful day!

8/10 Good

Kevin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from 酒店管理部门 on Jul 27, 2020
Dear valued guest, thank you for sharing your valuable opinions with us. Looking forward to your next stay with us! Hope you have a wonderful day!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got the “city view”: one of the most charming views from a hotel window I’ve had in years, admittedly not of the Bund (!) but a delightful sparkling avenue on a more human scale, still lit up for Christmas (no one told the Chinese how quickly that stuff comes down after Dec 25). In a pedestrian friendly area, easy access to Shanghai metro as well as a smaller railway station with some intercity service (not to be confused with Hongqiao which is the gigantic, long-distance hub), plus a good selection of Western-friendly quick eats and cafes right within sight, plus the hotel bar has an adequate menu that’s not requiring the big splurge like a fancy restaurant or an all you can eat buffet. Hotel staff were pleasant and spoke English well. This was by far my favorite hotel in my 3 weeks in China. I was only here for one night but I was a little sad to leave. Room service “Asian breakfast” (ordered for 1) had enough for 3 people, kind of ridiculous but clearly the hotel wanted to be certain no one could complain about going hungry!
Stayed 1 night in Jan 2020
Response from Caroline Yang on Jan 13, 2020
Dear valued guest, thank you for sharing your valuable opinions with us. Looking forward to your next stay with us! Hope you have a wonderful day and Happy New Year!

8/10 Good

Yit Huan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020
Response from Caroline Yang on Jan 13, 2020
Dear valued guest, thank you for sharing your valuable opinions with us. Looking forward to your next stay with us! Hope you have a wonderful day and Happy New Year!

10/10 Excellent

Doddy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Caroline on Jan 7, 2020
Dear valued guest, thank you for sharing your valuable opinions with us. Looking forward to your next stay with us! Hope you have a wonderful day and Happy New Year!

8/10 Good

Miranda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay
Great stay away from hustle and bustle. Super smooth sheets!! Helpful staff with good English Super clean rooms, amazing fresh smell in the air. When asked to turn up heat was instantly sorted. Brought extra blankets and heater. Tea in reception although we didn’t make use of it.
Stayed 2 nights in Dec 2019
Response from Caroline on Jan 6, 2020
Dear valued guest, thank you for sharing your valuable opinions with us. Looking forward to your next stay with us! Hope you have a wonderful day and Happy New Year!